Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating Martell's International Removers 9.4/100
373 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 373 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The price represents value for money

 
 
 
Recent Reviews 
 
" We required an upright piano to be moved from our home in Sussex to our daughterís flat in London. I contacted Martells for a quote. Very reasonable and they were prepared to include our delivery in ...."   more
 
" Itís the 1st time Iíve used removals to move as normally Iíve done it myself. However I will always use removals from now on. The admin team were patient as my move date changed twice, speedy in their...."   more
 
" The whole moving experience was great. The office staff were helpful, the surveyor had great tips on packing and the moving staff were all friendly and worked so hard on the hottest days of the year."   more
 
" The guys were very careful throughout both collection and delivery and patient with us through what is a stressful time. We cannot be more thankful to them and would recommend Martells."   more
 
 
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Review 19 Jul 2024
Recommended by customer in RH16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
piano removal from Sussex to London

"We required an upright piano to be moved from our home in Sussex to our daughterís flat in London.
I contacted Martells for a quote. Very reasonable and they were prepared to include our delivery in with another run to keep costs down.
Piano collection was arranged quickly and efficiently. Delivery to our daughter was the same.
I was as impressed with the service we received from the initial call and especially the level of detail and care the company took over our requirements."
 
 
Team:
Adam Stevens
 
 
 


Review 17 Jul 2024
Recommended by customer in Bn25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from storage into a house in the same town

"Itís the 1st time Iíve used removals to move as normally Iíve done it myself. However I will always use removals from now on. The admin team were patient as my move date changed twice, speedy in their response, reasonable in price and great value for money. The 2 guys that moved everything put things exactly where asked, offered to help with things like putting bed together, really polite quick and efficient. Nothing seemed to much of a problem. They did the whole process in a few hours. Highly recommend Martells to anyone wishing to move"
 
 
Team:
Not sure Iím afraid
 
 
 


Review 7 Jul 2024
Recommended by customer in PL22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance move over 2 days. Move involving transhipping at new address during the hottest 2 days of the year.

"The whole moving experience was great. The office staff were helpful, the surveyor had great tips on packing and the moving staff were all friendly and worked so hard on the hottest days of the year."
 
 
Team:
Gavin and Mark
 
 
 


Review 20 Jun 2024
Recommended by customer in Rh19
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a bungalow to a 3 bedroom house

"The guys were very careful throughout both collection and delivery and patient with us through what is a stressful time.
We cannot be more thankful to them and would recommend Martells."
 
 
Team:
East grinstead team.
 
 
 


Review 14 Jun 2024
Recommended by customer in RH19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of furniture into storage whilst plastering and decorating 2 bedrooms, and lounge. Return of furniture after decorating finished, and delivery of new bed purchased from Maryell at same time.

"All the staff at Martells were very helpful, friendly and professional. The removal teams were great, efficient and hard working. The office staff were always very helpful. It made the whole process much easier to cope with. The staff co coordinated the delivery of new bed with the return of furniture from storage which made things a lot easier."
 
 
 
 


Review 11 May 2024
Recommended by customer in SL7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Stratford E20 including stored items to Marlow, conducted over 3.5 days

"We have used Martells several times in the past. They are very flexible in accommodating changes to removal dates and the place we were moving to, allowing us a reduction in fee when this changed to somewhere nearer than we had expected.

Packing, loading and unloading were all fast and efficient.

Staff are very friendly and took away a lot of the pain and anxiety of a move.

We will use them again."
 
 
Team:
Cannot remember
 
 
 


Review 26 Apr 2024
Recommended by customer in SM2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Residential move, three bed house

"First class service from start to finish. All staff professional, conscientious and friendly.

Adam was really helpful on our first contact with the company, identifying through his knowledge exactly what our needs were. Working with us to meet tight deadlines and constant communication throughout the process.

Steve visited and gave us full confidence in Martellís sharing his knowledge and building rapport at first meeting. Our quotation was delivered the same day and at a most competitive price. Although we already knew they were the right company for us.

The crew arrived promptly on the day of the move and were extremely polite and respectful of the items for removal throughout. The process for the move was explained and any questions addressed.

Their work ethic is exceptional and the skill they have in working as a team and planning the packing, an unspoken understanding between each other.
We were repeatedly asked where we would prefer items to be placed as they aimed to make things as practical as possible for settling into the new home.
Each member made the effort to say goodbye and express good wishes for happiness in the new home.

No hesitation in recommending Martellís
Thank you."
 
 
Team:
Adam, Steve, Joe, Dell, Mark
 
 
 


Review 12 Apr 2024
Recommended by customer in ta24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
move from surrey to somerset over two days with transshipping at both locations.

"from the punctual arrival on day one it was a real pleasure to work with the guys from Martells. it was a difficult location at both ends of the move which was handled really well without any issues over the 2 day removal.
transhipping was required at both ends and this was handled with no issues, in conclusion I would highly recommend Martells for a stress free removals experience."
 
 
Team:
really sorry cannot remember.
 
 
 


Review 7 Feb 2024
Recommended by customer in BN21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and removing contents of flat to house in Eastbourne

"Fantastic service. Very helpful. Always available to answer questions. The removers were friendly and went beyond their duty to help us with issues with furniture and white goods. I canít recommend highly enough!"
 
 
Team:
Mark, Connor
 
 
 


Review 6 Feb 2024
Recommended by customer in Rh19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent move

"men where brilliant"
 
 
Team:
Mark and Frank
 
 
 


Review 16 Jan 2024
Recommended by customer in KT17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
They did an AMAZING job

"Highly professional, they showed high care to our furniture and went above and beyond added by banter, fun and did a really efficient turnaround. Great team you have and would use your guys every time."
 
 
Team:
Jenson
 
 
 


Review 19 Dec 2023
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from 14 coltash Road Crawley to Goffe Close Wotton in Norfolk. The move went to plan no it was perfect.

"The guys from Martells were truly professional from the day they started to the day of unpacking. Even the office staff were friendly and very helpful. I would highly recommend this company to anyone. I glad to of done busy with them."
 
 
Team:
Mark and Conner
 
 
 


Review 5 Dec 2023
Recommended by customer in HR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Felicia and I would like to offer sincere thanks for all the help and encouragement we received before and during our move.

"Without the suggestion to go partly into store packing would have almost impossible. Very many thanks indeed for supplying us both with ideas and with what we needed to accomplish the task. Your two operatives were great. Very helpful, polite and willing. Unfortunately we couldn't be at the new house on moving day but family have told us that all went like clockwork. Here's to a big tick for Martells of Sutton!"
 
 
Team:
Head like a sieve, but two great guys.
 
 
 


Review 28 Nov 2023
Recommended by customer in TN22
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was as the Company described and carried out by helpful and excellent team.

"Excellent service from start to finish."
 
 
Team:
Edmond, Carol, Frankie & Connor
 
 
 


Review 17 Nov 2023
Recommended by customer in RH19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was carried out very well and according to the schedule. It was a local move so I was able to check at all times that the progress was as expected. One interesting aspect, I had no idea of the number of boxes that were required but I was impressed that the company estimated the correct number for the move.

"I engaged the company as I try to support local business, although I am sure the price seemed fair. The whole experience is daunting but their professional approach gave me confidence that my move would be ok."
 
 
Team:
MARTELLS
 
 
 


Review 17 Nov 2023
Recommended by customer in BH14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Piano, plus more move to two homes in Poole.

"A staggered move in and out was handled professionally, as ever, by Martells, both over the phone and on the two days it involved.
This is the second time I have used Martells to move house. Both times were made as easy for me as could be at such a stressful time.
Beds were assembled for me at my new home and a freezer moved twice. Both pairs of men were helpful ( move out and move in men were different). Concern raised by the team when something was left at my daughters instead of my home. I was reassured the problem would be resolved, and it was.Thank you so much MartellsÖ..a stressful time for me made easier."
 
 
Team:
Sorry, canít rememberÖ
 
 
 


Review 1 Nov 2023
Recommended by customer in RH19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from another county, down to Sussex. The move included lots of large furniture items getting through narrow doorways and hallways.

"The initial contact was friendly and helpful, staff made it easy to book the service.

The removal men made it look so easy, knowing exactly how to manoeuvre each item with care to get it out and then back in again. The removal team arrived promptly, were so lovely and friendly and took time to listen to my grandads stories."
 
 
Team:
I sadly donít remember, but there were 4 different removal men all were outstanding.
 
 
 


Review 1 Nov 2023
Recommended by customer in RH18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving furniture and fittings for our floristry business from current to new location

"The whole process was made easy for us and the staff were polite, helpful and efficient, from initial enquiry through to completion of the move."
 
 
Team:
Steve, Adam, Gavin and Joe
 
 
 


Review 28 Oct 2023
Recommended by customer in DT6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from East Surrey to mid-Dorset, over 5 days with two removal vans and third shuttle van.

"We chose Martell's based on availability and price after comparing prices with two other competitors. Their representative expressed a can-do attitude and his previous driving/packing experience and knowledge helped our decision. We lived on an unmade road with access too narrow for the largest van so a shuttle with a smaller van was offered. The representative offered packing over two days prior to loading on moving day. In fact a third packing day was eventually included due to the volume of goods in the house, loft, garden and sheds. The move from East Surrey to mid-Dorset went according to plan with the larger van arriving mid-afternoon. The second van arrived mid morning of the second day in Dorset. All contents were successfully moved into the house, garages, and shed by lunchtime of the final day."
 
 
Team:
Steve, Terry, Joe, Gavin, Frank, Frankie, Archie, Connor
 
 
 


Review 7 Oct 2023
Recommended by customer in BN27
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedroomed terraced house move Crawley to Hailsham

"We moved 2 weeks ago and are very happy with the service provided by the team. The lorry arrived on time and the guys loaded our boxes and furniture very speedily. They were able to manoeuvre the really heavy items from tricky spaces with no trouble.
When they arrived at the new house, the unloading was just as swift and they positioned the furniture in the correct rooms and boxes wherever we asked. Nothing got broken or damaged. Prior to the move, we were given ample boxes and wrapping paper with the option to ask for more if necessary. The guys were very courteous and respectful of our possessions. Having previously used a van and ourselves for move, weíre pleased we didnít on this occasion. So much less stressful.
We would definitely recommend."
 
 
Team:
Terry, Steve and one other canít remember name
 
 
 

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