Surrey Hills Removals Ltd

Where reputations count.

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

www.surreyhillsremovals.co.uk

Email This Business

Tel 01483 273041

Listed under: Removers / Removal Companies

97% recommended Rating 9.6/100
283 reviews since 2015

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 283 reviews since 2015

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.7/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" We cannot thank the team enough for their help with the move, they took something very stressful and made it something we didn�t need to worry about. They were supportive and caring and we would high...." more

" From booking to aftercare checks including box /wrapping collection - just superb. Competitive pricing. Packing service was quick and there was ZERO damage. Team were polite, cheerful, careful a...." more

" I contacted three companies for quotes. One never responded, one quoted significantly lower than Surrey Hills but looked far more residential and less "professional" than Surrey Hills. Both quoted on...." more

" I would definitely recommend this company. They go the extra mile. Dannny and Andy were amazing and very sympathetic as my move was quite an emotional difficult one. The other men were very helpful...." more

About Us
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Legal Name: Surrey Hills Removals .

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Review 1 Apr 2024 Recommended by customer in KT14 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

MOVE FROM BYFLEET TO EWHURST

"We cannot thank the team enough for their help with the move, they took something very stressful and made it something we didn�t need to worry about. They were supportive and caring and we would highly recommend."

Team:
Jake, Matt Darren

REPORT THIS REVIEW

Review 26 Mar 2024 Recommended by customer in RH1 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

3 Bed house move including an old upright piano.

"From booking to aftercare checks including box /wrapping collection - just superb.

Competitive pricing.

Packing service was quick and there was ZERO damage. Team were polite, cheerful, careful and super productive. Can't say good enough things about them."

Team:
Matt, Allan

REPORT THIS REVIEW

Review 6 Mar 2024 Recommended by customer in GU4 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

An office move from Guildford to Portsmouth. Usual office desks, chair bookshelves, pre-packed boxes and a large heavy (70Kg) industrial oven.

"I contacted three companies for quotes. One never responded, one quoted significantly lower than Surrey Hills but looked far more residential and less "professional" than Surrey Hills. Both quoted on a batch of pictures I had taken at the office plus my clear description of what to take.

We did the packing into various size boxes including a large "mirror" box which took larger stuff like a whiteboard and some long items. I was most concerned about the (to me at least) very heavy oven which would cost near to �10k to replace if damaged. Hence the choice to go more professional. The pre-removal documentation and contract communication was excellent throughout.

On the day, three men turned up and worked quickly and efficiently. We had arranged for two separate delivery addresses and they took care to differentiate the two very carefully. They left promptly after getting my agreement that everything necessary was on the van. We had some stuff to go in a separate car and the removers arrived before we had moved it all from the office. It was fine but better to have it out of the way beforehand.

They did the first drop quickly and made it to the final drop just before we arrived there. The new office delivery entrance was a bit tricky but the team negotiated the corridor and lift to the second floor without complaint. Everything was delivered safely and efficiently and off they went after we signed the job off as OK."

Team:
I can't remember the actual removal team names.

REPORT THIS REVIEW

Review 20 Feb 2024 Recommended by customer in Kt24 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

It was a house move

"I would definitely recommend this company. They go the extra mile. Dannny and Andy were amazing and very sympathetic as my move was quite an emotional difficult one. The other men were very helpful to. Thankyou"

Team:
Danny and Andy

REPORT THIS REVIEW

Review 29 Jan 2024 Recommended by customer in GU25 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Contents of a four bedroom house with 34 years worth of accumulated stuff that we just didn''t have time to sort through before moving.

"The team were all fantastic, they worked really hard throughout the six days that the job took and went beyond the call of duty. I particularly appreciated their helping us to decide where to locate some of the really heavy items of furniture and in some cases moving those items into a different room when they didn't fit in my originally planned location. ."

Team:
Danny was the lead, sorry I can't remember the names of the others

REPORT THIS REVIEW

Review 17 Jan 2024 Recommended by customer in LA12 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a two-way move owing to divorce so half of the home contents went to one address and the rest to a different address on a separate date. The second move required 2 days to complete because of the distance involved (350 miles away).

"Once my property went on the market, I received several letters and promotional details from a number of removal firms. I selected Surrey Heath Removals on the basis of the information they supplied which was very comprehensive. The company sent an assessor to discuss the various requirements for this 2-way move (contents were going to two different addresses) and was very helpful and professional. I had assumed this was a complex situation but was reassured it was not unusual and was immediately relieved to hear that. I felt much more relaxed and confident after the visit.

The actual move took place on two separate dates with two different crews, both of which were extremely helpful and professional. My move was the second of two which took place over 2 days as it involved a journey of over 350 miles. The crew worked tirelessly and took extra care with all of my belongings. At the destination, the crew impressively manoeuvred the truck up a very narrow access lane which astonished everyone. Everything was completed with care and also sympathy towards me as I was going through a major life change. By the end of the move, I felt the crew were almost personal friends as they had been so helpful.

"

Team:
Grant, Josh and Jake

REPORT THIS REVIEW

Review 14 Dec 2023 Recommended by customer in GU35 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Packed and moved out. Belongings in storage for a month and then onward move to new house in Hampshire.

"Thank you to the team for making my move smooth and as stress-free as possible! I would not hesitate to recommend Surrey Hills as they are completely professional and a pleasure to work with."

Team:
Darren and his team were all amazing

REPORT THIS REVIEW

Review 12 Sep 2023 Recommended by customer in GU8 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move has happened over a year. Pack in and storage, delivery from storage, additional support with moving from a small temporary residence followed by final removal after our tenants moved out.

"I have moved houses in countries around the world and also general cartage over a lifetime of experiences.

Surrey Hills Removals are by far the best I have ever experienced. Their team are fantastic communicators, flexible and enormously careful. We have a large amount of antique furniture and fragile items. They moved everything with the best experienced team and more care and attention than I have ever seen.

My recommendation is that you use them for all your removals needs."

Team:
Dave and his crew, and Richard in the office.

REPORT THIS REVIEW

Review 19 Jun 2023 Recommended by customer in GU2 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pick up ready-packed items and move to another address a couple of miles away.

"Surrey Hills offer a very professional, easy to work with, personable, competitively priced and efficient service.

"

Team:
Dave, Declan and Josh

REPORT THIS REVIEW

Review 5 Jun 2023 Recommended by customer in RH12 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

Full packing service including antiques, porcelein and pictures together with normal household furniture

"They made our move an easy experience. The quality of packing was exceptional meaning that everything was safely delivered. The team were competent, efficient and ine every way exceedingly helpful and understanding.

This firm was recommende to us by a friend and we were delighted to have chosen them for our move."

Team:
Paul, Josh and Dave

REPORT THIS REVIEW

Review 13 May 2023 Recommended by customer in Gu5 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed detached home move

"Really friendly team who worked hard over a 4 day period to pack and move our home contents and move furniture, boxes and garden furniture to desired rooms. The guys were polite and took great care with all of our belongings and took all of the stress out of the move. I would recommend using them."

REPORT THIS REVIEW

Review 12 May 2023 Recommended by customer in GU59 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Just a brilliant team from start to finish

"Such a huge stressful thing moving our team of movers took away most of the stress"

REPORT THIS REVIEW

Review 28 Apr 2023 Recommended by customer in Sy58 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Surrey Hills were not the cheapest but l am quite sure they are the best, we moved from Surrey to Shropshire four bed house not one damaged item.

"The guys that moved us were very professional and worked like Trojans l can�t thank them enough. Keep doing what your doing."

Team:
Alan Mark Danny Pete

REPORT THIS REVIEW

Review 17 Apr 2023 Recommended by customer in RH5 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A 5 bedroom house was cleared and packed and transported including garden materials, to our new home over 4 days.

"We knew that our property was in good hands from the start. Everything was carried out in a professional manner, exactly how it was described in the run up to the move; and it was short notice too.
I was delighted with the whole removal experience and felt little stress as I had been reassured of the procedure and felt everyone involved was trustworthy.
The team were great to have around the house on moving as they reassured me too and were extremely considerate to us all and to our property.
Nothing was too much trouble and they helped make it as easy as possible."

Team:
Cant remember

REPORT THIS REVIEW

Review 9 Jun 2022 Recommended by customer in TN34 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from a 2-bed house in Guildford to a 3-bed in Hastings.

"We got three quotes and selected Surrey Hills. While they were not the cheapest, the visit from Mark to quote left us feeling confident in this firm - he took his time and. One company's rep was full of bland sales chat and the other - a big local firm - would only do online FaceTime sessions or wanted me to fill in a spreadsheet myself.

We had the full packing service so three guys came the day before to do most of the packing and then finished the following day - moving day. All the crew were quick, efficient, proactive and friendly throughout and we felt absolutely in safe hands. I'd absolutely recommend them."

Team:
Mark Deeley (quotation); Matt, Lewis and the two others (sorry forgotten names already!)

REPORT THIS REVIEW

Review 14 Feb 2022 Recommended by customer in GU7 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Residential House move conducted over 4 days

"A very efficient move with experienced and friendly helpful staff. Most of the packing was done on the two days prior to the move leaving just a few essentials for the actual move date. Everything else was delivered by the end of the following day. No breakages or damage to any of our goods. We are very happy to recommend as the overall service was of high quality throughout"

REPORT THIS REVIEW

Review 29 Nov 2021 Recommended by customer in KT17 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had a double house move to contend with - a full storage facility full of household goods plus the contents of a 2 bed flat and garden stuff.

"Surrey Hills carried our move out over a two day period and from the minute they arrived they were friendly, helpful and polite. Outrun move was a particularly stressful one due to difficult family circumstances and I felt that the guys made the process a happy, stress free one. There was nothing too much trouble for the team, they were in good spirits, hard working and really made us feel at ease. They even went the extra mile by helping us with other bits and pieces that were not in their remit.
Would highly recommend them to anyone!"

Team:
Sorry I can�t remember their names now!

REPORT THIS REVIEW

Review 28 Sep 2021 Recommended by customer in GU7 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved locally to a smaller property.

"I cannot fault the service provided by Surrey Hills / Mann�s Removals.

The initial quote was professionally handled and, whilst not the cheapest, they appeared to be professional and the best value. They are also local.

The office team were calm and reassuring at every contact & stage of the process. This helped immensely at a time of �moving� stress.

My removal team were brilliant. Very professional & courteous whilst being cheerful, friendly & helpful.

They went out of their way to ensure that I was happy before they left me to continue with my unpacking.

The empty boxes etc were collected promptly.

The whole team made a stressful time as painless as it can be.

I would most definitely recommend Surrey Hills / Mann�s Removals.
"

REPORT THIS REVIEW

Review 8 Sep 2021 Recommended by customer in GU6 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Standard 4 bed detached house move of all contents to a location 10 miles away. Move included storage of all items in containers for 6 weeks.

"Overall very satisfied with service. No damages and staff very thorough, particularly in the packing. No complaints and would definitely use again."

REPORT THIS REVIEW

Review 7 Jul 2021 Recommended by customer in SN14 business Surrey Hills Removals Ltd https://www.referenceline.com/removers_removals_companies-in-slyfieldindustrialestate-surreyhillsremovalsltd-77213

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large 4 bed house move and relocation 87 miles distance

"Surrey Hills Removals provided us with a thoroughly competent and professional removal service from our home in Surrey to N.Wiltshire during COVID and lockdown. They attended our property in an efficient manner to work out truck access and to give an accurate quote. This quote proved to be very competitive against other quotes we received. Their removal men were excellent, as strong as oxen!, very friendly and respectful. Their time keeping was on point, they cleaned up and took away all rubbish and packing. I would highly recommend this company to anyone considering moving home"

Team:
Nick Caporn, Bekki Bentley, Paul

REPORT THIS REVIEW

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