Surrey Hills Removals Ltd

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Surrey Hills Removals Ltd 9.6/100
289 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 289 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" All the staff we dealt with on the phone and in person were polite, friendly and helpful. It was easy to arrange a convenient date for the estimate. As our exchange date kept changing we were made awa...."   more
 
" Very efficient team, arrived on time, smart and polite, packed with care, would use them again."   more
 
" Surrey Hills provided me with a faultless service from start to finish. Professional attitude, respectful of property, totally customer led and keen to make the move as relaxing as possible for their...."   more
 
" The whole team at Surrey Hills Removals were brilliant. The house we were moving to was in a remote location with single track lanes, but the team were in complete control. We were impressed by the am...."   more
 
 
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Review 22 Jun 2024
Recommended by customer in KT13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My husband and I moved from a 3 bedroom bungalow (which we had lived in for 8 years) to a 3rd floor new build smaller 3 bedroom flat. We were particularly concerned about a bespoke large freestanding bookshelf unit which needed to be deconstructed in order to be moved. The original installers were no longer available in this country. Fortunately, the men were able to to this and re-erected it successfully in our new flat.

"All the staff we dealt with on the phone and in person were polite, friendly and helpful. It was easy to arrange a convenient date for the estimate. As our exchange date kept changing we were made aware of changes in the firm's availability.

The men arrived at the agreed times on the 2 days prior to completion, on completion day, and the day following. The pre-packing of fragile items and kitchenware was done efficiently and carefully. As mentioned above, the men were able to successfully de-construct the large bespoke bookshelf unit and re-assemble it in the flat. Boxes and paper wrappings were taken away as soon as they were emptied.

There was no damage to any of our items. A minor adjustment had to be made to our bookshelf unit. This was successfully done a week after completion. All remaining empty boxes and paper were taken away then.
"
 
 
Team:
Alan, Mark, Dave, Davy, Danny, and others
 
 
 


Review 12 Jun 2024
Recommended by customer in KT11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from one house to a house that we bought but wasn''t empty.

"Very efficient team, arrived on time, smart and polite, packed with care, would use them again."
 
 
Team:
Darren, Declan and Jason
 
 
 


Review 11 Jun 2024
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsize from 3 bed semi to 2 bed terrace

"Surrey Hills provided me with a faultless service from start to finish.
Professional attitude, respectful of property, totally customer led and keen to make the move as relaxing as possible for their clients. Made the day itself great fun and all for a fantastic price. Would not hesitate to recommend."
 
 
Team:
Andy, Dermot, Mark and Alan
 
 
 


Review 31 May 2024
Recommended by customer in DT9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving contents of a 3 bedroom house (including a piano) from Surrey to Dorset

"The whole team at Surrey Hills Removals were brilliant. The house we were moving to was in a remote location with single track lanes, but the team were in complete control. We were impressed by the amount of research they’d done in advance to prepare and ensure the move went as smoothly as possible. The team packing and moving us were polite, punctual and very hard working. And the back office team were super speedy with replies to queries and very supportive."
 
 
Team:
Alan, Richard, Danny, Pete & Declan
 
 
 


Review 29 May 2024
Recommended by customer in KT15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of fully furnished 4 bedroom detached to another. East Molesey to Woodham

"Excellent from start to finish. Made a stressful time much easier than expected. Very professional, hard working and obliging. Highly recommend them"
 
 
Team:
Alan, Dave, Adam and Jake
 
 
 


Review 15 May 2024
Recommended by customer in So24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were beyond pleased with all aspects of the procedure, the price the packed, the care and attention were five star.

"We have moved 12 times so very experienced in removing, this company were five stars in all departments."
 
 
 
 


Review 1 Apr 2024
Recommended by customer in KT14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOVE FROM BYFLEET TO EWHURST

"We cannot thank the team enough for their help with the move, they took something very stressful and made it something we didn’t need to worry about. They were supportive and caring and we would highly recommend."
 
 
Team:
Jake, Matt Darren
 
 
 


Review 26 Mar 2024
Recommended by customer in RH1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 Bed house move including an old upright piano.

"From booking to aftercare checks including box /wrapping collection - just superb.

Competitive pricing.

Packing service was quick and there was ZERO damage. Team were polite, cheerful, careful and super productive. Can't say good enough things about them."
 
 
Team:
Matt, Allan
 
 
 


Review 6 Mar 2024
Recommended by customer in GU4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
An office move from Guildford to Portsmouth. Usual office desks, chair bookshelves, pre-packed boxes and a large heavy (70Kg) industrial oven.

"I contacted three companies for quotes. One never responded, one quoted significantly lower than Surrey Hills but looked far more residential and less "professional" than Surrey Hills. Both quoted on a batch of pictures I had taken at the office plus my clear description of what to take.

We did the packing into various size boxes including a large "mirror" box which took larger stuff like a whiteboard and some long items. I was most concerned about the (to me at least) very heavy oven which would cost near to £10k to replace if damaged. Hence the choice to go more professional. The pre-removal documentation and contract communication was excellent throughout.

On the day, three men turned up and worked quickly and efficiently. We had arranged for two separate delivery addresses and they took care to differentiate the two very carefully. They left promptly after getting my agreement that everything necessary was on the van. We had some stuff to go in a separate car and the removers arrived before we had moved it all from the office. It was fine but better to have it out of the way beforehand.

They did the first drop quickly and made it to the final drop just before we arrived there. The new office delivery entrance was a bit tricky but the team negotiated the corridor and lift to the second floor without complaint. Everything was delivered safely and efficiently and off they went after we signed the job off as OK."
 
 
Team:
I can't remember the actual removal team names.
 
 
 


Review 20 Feb 2024
Recommended by customer in Kt24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a house move

"I would definitely recommend this company. They go the extra mile. Dannny and Andy were amazing and very sympathetic as my move was quite an emotional difficult one. The other men were very helpful to. Thankyou"
 
 
Team:
Danny and Andy
 
 
 


Review 29 Jan 2024
Recommended by customer in GU25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of a four bedroom house with 34 years worth of accumulated stuff that we just didn''t have time to sort through before moving.

"The team were all fantastic, they worked really hard throughout the six days that the job took and went beyond the call of duty. I particularly appreciated their helping us to decide where to locate some of the really heavy items of furniture and in some cases moving those items into a different room when they didn't fit in my originally planned location. ."
 
 
Team:
Danny was the lead, sorry I can't remember the names of the others
 
 
 


Review 17 Jan 2024
Recommended by customer in LA12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a two-way move owing to divorce so half of the home contents went to one address and the rest to a different address on a separate date. The second move required 2 days to complete because of the distance involved (350 miles away).

"Once my property went on the market, I received several letters and promotional details from a number of removal firms. I selected Surrey Heath Removals on the basis of the information they supplied which was very comprehensive. The company sent an assessor to discuss the various requirements for this 2-way move (contents were going to two different addresses) and was very helpful and professional. I had assumed this was a complex situation but was reassured it was not unusual and was immediately relieved to hear that. I felt much more relaxed and confident after the visit.

The actual move took place on two separate dates with two different crews, both of which were extremely helpful and professional. My move was the second of two which took place over 2 days as it involved a journey of over 350 miles. The crew worked tirelessly and took extra care with all of my belongings. At the destination, the crew impressively manoeuvred the truck up a very narrow access lane which astonished everyone. Everything was completed with care and also sympathy towards me as I was going through a major life change. By the end of the move, I felt the crew were almost personal friends as they had been so helpful.


"
 
 
Team:
Grant, Josh and Jake
 
 
 


Review 14 Dec 2023
Recommended by customer in GU35
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packed and moved out. Belongings in storage for a month and then onward move to new house in Hampshire.

"Thank you to the team for making my move smooth and as stress-free as possible! I would not hesitate to recommend Surrey Hills as they are completely professional and a pleasure to work with."
 
 
Team:
Darren and his team were all amazing
 
 
 


Review 12 Sep 2023
Recommended by customer in GU8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move has happened over a year. Pack in and storage, delivery from storage, additional support with moving from a small temporary residence followed by final removal after our tenants moved out.

"I have moved houses in countries around the world and also general cartage over a lifetime of experiences.

Surrey Hills Removals are by far the best I have ever experienced. Their team are fantastic communicators, flexible and enormously careful. We have a large amount of antique furniture and fragile items. They moved everything with the best experienced team and more care and attention than I have ever seen.

My recommendation is that you use them for all your removals needs."
 
 
Team:
Dave and his crew, and Richard in the office.
 
 
 


Review 19 Jun 2023
Recommended by customer in GU2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Pick up ready-packed items and move to another address a couple of miles away.

"Surrey Hills offer a very professional, easy to work with, personable, competitively priced and efficient service.

"
 
 
Team:
Dave, Declan and Josh
 
 
 


Review 5 Jun 2023
Recommended by customer in RH12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Full packing service including antiques, porcelein and pictures together with normal household furniture

"They made our move an easy experience. The quality of packing was exceptional meaning that everything was safely delivered. The team were competent, efficient and ine every way exceedingly helpful and understanding.

This firm was recommende to us by a friend and we were delighted to have chosen them for our move."
 
 
Team:
Paul, Josh and Dave
 
 
 


Review 13 May 2023
Recommended by customer in Gu5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
4 bed detached home move

"Really friendly team who worked hard over a 4 day period to pack and move our home contents and move furniture, boxes and garden furniture to desired rooms. The guys were polite and took great care with all of our belongings and took all of the stress out of the move. I would recommend using them."
 
 
 
 


Review 12 May 2023
Recommended by customer in GU59
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Just a brilliant team from start to finish

"Such a huge stressful thing moving our team of movers took away most of the stress"
 
 
 
 


Review 28 Apr 2023
Recommended by customer in Sy58
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Surrey Hills were not the cheapest but l am quite sure they are the best, we moved from Surrey to Shropshire four bed house not one damaged item.

"The guys that moved us were very professional and worked like Trojans l can’t thank them enough. Keep doing what your doing."
 
 
Team:
Alan Mark Danny Pete
 
 
 


Review 17 Apr 2023
Recommended by customer in RH5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A 5 bedroom house was cleared and packed and transported including garden materials, to our new home over 4 days.

"We knew that our property was in good hands from the start. Everything was carried out in a professional manner, exactly how it was described in the run up to the move; and it was short notice too.
I was delighted with the whole removal experience and felt little stress as I had been reassured of the procedure and felt everyone involved was trustworthy.
The team were great to have around the house on moving as they reassured me too and were extremely considerate to us all and to our property.
Nothing was too much trouble and they helped make it as easy as possible."
 
 
Team:
Cant remember
 
 
 

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