Surrey Hills Removals Ltd also trading as Manns Removals

Unit 9, Guildford Industrial Estate, Deacon Field
Guildford
Surrey
GU2 8YT

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Surrey Hills Removals Ltd also trading as Manns Removals 9.5/100
252 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 252 reviews since 2015
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team arrived on time and introduced themselves, checked about parking the vehicle so that it would not be an inconvenience, and I took them on a tour of the house pointing out particular requireme...."   more
 
" Given I had packed 99.9% of everything, I felt that the price could have been reduced. The quote included all packing boxes and packing and bar a couple of boxes, I had done my own packing. My bigg...."   more
 
" Used many removals firms over the years, these guys were great, so will use them from now on. Fantastic service, highly recommended."   more
 
" The end to end experience was first class. The move was smooth, and to plan. And the team who moved us were excellent. Friendly and really took care of our stuff as if it was their own. A pleasure to...."   more
 
 
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Review 6 Jul 2020
Recommended by customer in GU10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bedroom House Cellar and Garage and workshop 2 painting studios and accumulation of 48 years of family living.
 
Cost: £1900
 

"The team arrived on time and introduced themselves, checked about parking the vehicle so that it would not be an inconvenience, and I took them on a tour of the house pointing out particular requirements.
They carefully wrapped most things where necessary, always asked if there was a problem, or were not sure about anything. I should point out that both days of the move the temperature was 30C plus at times, so I was particularly careful about making sure they took on board enough fluid, and also having a break.
They also were very cooperative, and would always ask about anything they were not sure of.
Over the 2 days the van was carefully filled, and checked,so that no damage would occur in transport.
On arrival to the new house, some items had to be placed in the garage overnight, and the remainder off loaded by the house carried to the various rooms, and they always asked to make sure that everything finished up in the right place.
At all times they were extremely polite, and I could not have been more pleased with how it all went. Not a breakage or loss of anything.
I feel that the team deserve congratulations for carrying out my move efficiently, politely, and at all times friendly.
Many thanks."
 
 
Team:
Will, Sam, and Tom.
 
 
 


Review 6 Jul 2020
Recommended by customer in SN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Wiltshire. Went smoothly and van well packed. Consideration given due to Covid pandemic that they would return next day to collect bed and TV. Considerate men who helped pack just a couple more boxes with lamps and kitchen utensils. Never forced things in van (left plant pots until last).
 
Cost: £1350
 

"Given I had packed 99.9% of everything, I felt that the price could have been reduced. The quote included all packing boxes and packing and bar a couple of boxes, I had done my own packing.

My biggest disappointment is that following 2 conversations with management, about how important it was to wear gloves and regularly santise, due to Covid 19 pandemic, they did not adhere to this and although I asked at the beginning, I felt too embarrassed (which I shouldn't have to feel) to keep highlighting. It is the responsibility of the company to supply their staff with sufficient hygiene products especially given the current situation.

Generally, and through experience, they should ALWAYS put gloves on when packing and unpacking very personal things like bed mattresses and soft furnishings.

My new mattress was covered in dirty marks all round the edges of the mattress after they unpacked it from the plastic and laid it on the bed base.

Hygiene generally and current pandamic, is an issue always ignored by removals and I feel this can be very much improved.

But I had 2 great guys and they were very polite and considerate and nothing was too much trouble.

I will use Surrey Hills again."
 
 
Team:
I'd rather not. They know how grateful I was :)
 
 
 


Review 6 Jul 2020
Recommended by customer in GU7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Godalming, Surrey to Midhurst West Sussex, lots of steps and distance for items to be moved due to locations
 
Cost: £1400
 

"Used many removals firms over the years, these guys were great, so will use them from now on. Fantastic service, highly recommended."
 
 
Team:
Will
 
 
 


Review 24 Apr 2020
Recommended by customer in PA23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Scotland.

"The end to end experience was first class. The move was smooth, and to plan. And the team who moved us were excellent. Friendly and really took care of our stuff as if it was their own. A pleasure to deal with."
 
 
Team:
Danny, James, Paul Tom
 
 
 


Review 14 Apr 2020
Recommended by customer in GU22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Guildford to Woking so relatively short distance. We self-packed although didn''t realise that Surrey Hills would pack some of the larger items. We didn''t receive any packing materials, only boxes, so we requested these separately. Some of the other removals companies provided bubble-pack, tape and an array of other materials and I''d recommend this is included for future self-packers as it really helps.
 
Cost: £1640
 

"The administration and move were conducted with the utmost professionalism and, critically, with no breakages or items going missing. In the past with other removals firms, we have had the opposite experience so we were delighted with how well Surrey Hills managed the process from beginning to end. So a big thank you to the team and we won't hesitate to recommend Surrey Hills or to use them again.

Andrew Keen.

PS: I can't remember what advice was given in advance per the above questions so have marked as N/A."
 
 
 
 


Review 4 Jan 2020
Recommended by customer in BN11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We effectively had 2 moves. The first was moving our stuff out of storage (after 15 months) into our new home. The second was moving the contents out of our rented flat e.

"The teams that did both moves were brilliant. They had common sense, a sense of humour and worked exceptionally hard. They arrived early, they told us what they were going to do and did it.

When they couldn’t get a large lorry to our property they split the load up and delivered in smaller vans.

I totally recommend Surrey Hills Removals to anyone who is planning a move.
"
 
 
Team:
Paul, John
 
 
 


Review 5 Dec 2019
Recommended by customer in GU6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leith Way

"We were delighted to see our possessions treated with utmost respect. The team were extremely accommodating, flexible, friendly and efficient."
 
 
Team:
Danny, James and Dave
 
 
 


Review 26 Nov 2019
Recommended by customer in CR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 5 bedroom house, which we had lived in for over 40 years, to a 3 bedroom flat. We chose the Surrey Hills removal company for its very practical and helpful approach evident on their initial visit to assess the task and their proposed programme to achieve it. Although the main move was to the flat it also included the transfer of some items to our daughter''s house at a different location some 5 miles away.
 
Cost: £3960
 

"We were handicapped in making firm arrangements for the date of the move by unforeseen delays in securing a firm commitment from the purchaser of our property regarding the date of completion. As a result we had to alter our original proposed dates and try to keep options open for our own completion date on the purchase of the flat. Surrey hills were very understanding and willing to accommodate our date problems as far as possible."
 
 
Team:
Nick Caporn, Daniel
 
 
 


Review 24 Oct 2019
Recommended by customer in S11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a pack and move service. It took a team of 3 men, 6 days to pack, load and move us almost 200 miles.
 
Cost: £8500
 

"The service we received from the start of the whole process to the end was excellent. The moving team, led by Danny, did their upmost to make sure it was a stress free experience. They were organised, hardworking and extremely courteous throughout.
"
 
 
Team:
Danny, James, Paul, Tom, Andrew
 
 
 


Review 12 Oct 2019
Recommended by customer in GU9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents of 4 bed house in Alton to an address in Pontrieux, France.
 
Cost: £3500
 

"Ours was a series of complicated moves as we moved out of one house and into 2 others, one in the UK and one in France. Then subsequently let the house in the UK and moved the rest of our belongings to France. Surrey Hills coped admirably with our requirements, listening to what we wanted then providing a totally efficient service. They were extremely quick but careful in loading and unloading everything and delivered everything exactly on schedule. We are extremely happy to recommend them."
 
 
 
 


Review 6 Sep 2019
Recommended by customer in KT11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a complicated move as a container of goods was shipped overseas, the remainder to go to new address

"I thought Mann's removals were easy to deal with, very accommodating and all the staff very helpful. We have absolutely no complaints. We would definitely use them again."
 
 
Team:
Nick Caporn, Richard, James, Dan
 
 
 


Review 2 Aug 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had requested the redelivery of stored items to our property. The service was impeccable, friendly and helpful staff and I was delighted with the way this was undertaken
 
Cost: £600
 

"The return of the items involved the redelivery of four containers to our property and the placement in different locations. Nothing was too much trouble and the work was undertaken in a very efficient and friendly manner. I was delighted."
 
 
Team:
Kane and Darren
 
 
 


Review 1 Aug 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a substantial move over a distance of 209 miles with a difficult access to the destination and which occupied the team of up to five men and deserved a fully considered review. Unfortunately after completing the task an error arose and the review was to our knowledge not submitted. This second attempt is some what shorter. We give the approximate cost below.
 
Cost: £7300
 

"An extremely professional job done with energy, good humour and care. Those who travelled with us to our destination to complete the second half of the move were the unassuming but effective leader, Andy, Tom so full of experience and determination, and Luke recently recruited but who had so quickly acquired the skills needed. They had already been complemented by James another expert packer of all that is fragile, and one other for a while, and all worked happily together giving mutual support when required.
Altogether a professional job done at a reasonable price with which we were extremely satisfied and have no hesitation in recommending to others."
 
 
Team:
Andy, Tom, Luke and James
 
 
 


Review 9 Jul 2019
Recommended by customer in gu7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well, everything was packed with care and nothing appears to be damaged. They took especially good care of a fragile, rather large, 3D map we have, and it came back safe and sound.

"Surrey Hills were really helpful from the offset. We had a bad experience moving last time, and so the Surrey Hills team were really reassuring. They came round to do a house check to see our stuff, and we opted for a full packing service. We paid the deposit and had our date booked.

I paid the remainder of the amount 2 days before the move, at which point I was taken through how the day would go. On the day of the move, a team of 2 arrived at around 8.15, packed all of our stuff up until about 1.30, and then drove over to our new house.

All the boxes were clearly labelled, and they put the things in the correct rooms and made sure no other furniture needed to go elsewhere.
We're still in the process of unpacking, but everything so far has looked really well wrapped and taken care of - we've unpacked the kitchen now and everything was intact, even the wine glasses!

I would really recommend them, and the team were great!"
 
 
 
 


Review 23 Jun 2019
Recommended by customer in KT11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a four bedroomed house to a three bedroomed bungalow over a distance of five miles.
 
Cost: £3018
 

"The removers were recommended to us by two friends of ours - the best form of identifying prospective services.
We were sensibly informed as to the role that the removers would play and they were very flexible in accepting our changing removal dates - caused by others in the chain deciding to change their emoval dates.
All items were packed carefuilly and safely. The people were polite and capable.
We believe we got good value for money.
Be aware that removers will remove everything unless you specifically identify items that are to remain. That is what they are expected to do.
If it's possible, it pays to identify in advance where iotems are to go in the new property, particularly if you are down sizing.
Allow good time (i.e.lots of days!) for unpacking.
A good choice.
"
 
 
Team:
Daniel, David and Luke
 
 
 


Review 19 Jun 2019
Recommended by customer in KT23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was on behalf of my elderly father in law who had a number of antiques and also unusual items of furniture. Nicks team packed everything very efficiently and the move went very smoothly

"Nick was incredibly patient and took all the time that was needed to explain the process and then delivered a great service. Many thanks"
 
 
Team:
Nick Caporn
 
 
 


Review 19 Jun 2019
Recommended by customer in GU1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved picking up furniture in London and then a two stage drop off, in Worcester Park and Guildford

"I found a very helpful attitude, from the willingness to find a slot once a completion date was agreed, to dealing with an awkward London collection. On the day, the team were careful, quick and polite. I haven't a single complaint."
 
 
 
 


Review 23 May 2019
Recommended by customer in PO20

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
FULL HOUSE
 
Cost: £2750
 

"......"
 
 
 
 


Review 24 Apr 2019
Recommended by customer in GU23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were just moving from a 4 bed family home locally but wanted the full packing service due to work/time commitments.

"We have a thorough and detailed quote from Mark, who explained everything in detail. The guys then turned up promptly on the first morning and were polite and friendly and I felt very comfortable leaving them in my home to pack up the belongings. Extra staff turned up when needed, to lift heavier furniture, and the whole process went exactly as the quote had predicted. We had a slight delay on completion of our new house and the guys were really patient and kind, never making us feel like we were putting them out. They worked so hard to make sure it was all done in time and we couldn’t thank them enough, especially Andy and Brandon. I would definitely recommend the company to anyone."
 
 
Team:
Andy, Brandon, Chris
 
 
 


Review 24 Apr 2019
Recommended by customer in DY13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guildford to Worcestershire.
 
Cost: £3000
 

"Excellent. Could not fault the professional approach Surrey Hills Removals took from first contact to installing all our furniture and goods into our new home. I would recommend them to others without hesitation. A big thank you and well done to all involved."
 
 
 
 

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