Surrey Hills Removals Ltd also trading as Manns Removals

Unit 9, Guildford Industrial Estate, Deacon Field
Guildford
Surrey
GU2 8YT

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
244 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 244 reviews since 2015
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The service we received from the start of the whole process to the end was excellent. The moving team, led by Danny, did their upmost to make sure it was a stress free experience. They were organised,...."   more
 
" Ours was a series of complicated moves as we moved out of one house and into 2 others, one in the UK and one in France. Then subsequently let the house in the UK and moved the rest of our belongings t...."   more
 
" I thought Mann's removals were easy to deal with, very accommodating and all the staff very helpful. We have absolutely no complaints. We would definitely use them again."   more
 
" The return of the items involved the redelivery of four containers to our property and the placement in different locations. Nothing was too much trouble and the work was undertaken in a very efficie...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 8
arrived 10
attention 5
belongings 6
best 5
boxes 17
brilliant 9
broken 11
care 18
certainly 5
collected 5
communication 5
confidence 5
delivered 10
efficient 21
excellent 25
experience 15
extremely 19
fantastic 10
finish 12
friendly 29
furniture 13
good 24
great 27
happy 17
hard 18
helpful 52
highly 13
Hills 39
Manns 15
needed 12
packed 15
packing 21
pleasant 13
pleased 15
polite 26
process 10
professional 37
quote 12
really 17
recommend 34
removal 27
removals 21
service 67
smoothly 10
stress 14
stressful 15
Surrey 38
team 49
Thank 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Oct 2019
Recommended by customer in S11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a pack and move service. It took a team of 3 men, 6 days to pack, load and move us almost 200 miles.
 
Cost: £8500
 

"The service we received from the start of the whole process to the end was excellent. The moving team, led by Danny, did their upmost to make sure it was a stress free experience. They were organised, hardworking and extremely courteous throughout.
"
 
 
Team:
Danny, James, Paul, Tom, Andrew
 
 
 


Review 12 Oct 2019
Recommended by customer in GU9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents of 4 bed house in Alton to an address in Pontrieux, France.
 
Cost: £3500
 

"Ours was a series of complicated moves as we moved out of one house and into 2 others, one in the UK and one in France. Then subsequently let the house in the UK and moved the rest of our belongings to France. Surrey Hills coped admirably with our requirements, listening to what we wanted then providing a totally efficient service. They were extremely quick but careful in loading and unloading everything and delivered everything exactly on schedule. We are extremely happy to recommend them."
 
 
 
 


Review 6 Sep 2019
Recommended by customer in KT11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a complicated move as a container of goods was shipped overseas, the remainder to go to new address

"I thought Mann's removals were easy to deal with, very accommodating and all the staff very helpful. We have absolutely no complaints. We would definitely use them again."
 
 
Team:
Nick Caporn, Richard, James, Dan and several more
 
 
 


Review 2 Aug 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had requested the redelivery of stored items to our property. The service was impeccable, friendly and helpful staff and I was delighted with the way this was undertaken
 
Cost: £600
 

"The return of the items involved the redelivery of four containers to our property and the placement in different locations. Nothing was too much trouble and the work was undertaken in a very efficient and friendly manner. I was delighted."
 
 
Team:
Kane and Darren
 
 
 


Review 1 Aug 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a substantial move over a distance of 209 miles with a difficult access to the destination and which occupied the team of up to five men and deserved a fully considered review. Unfortunately after completing the task an error arose and the review was to our knowledge not submitted. This second attempt is some what shorter. We give the approximate cost below.
 
Cost: £7300
 

"An extremely professional job done with energy, good humour and care. Those who travelled with us to our destination to complete the second half of the move were the unassuming but effective leader, Andy, Tom so full of experience and determination, and Luke recently recruited but who had so quickly acquired the skills needed. They had already been complemented by James another expert packer of all that is fragile, and one other for a while, and all worked happily together giving mutual support when required.
Altogether a professional job done at a reasonable price with which we were extremely satisfied and have no hesitation in recommending to others."
 
 
Team:
Andy, Tom, Luke and James
 
 
 


Review 9 Jul 2019
Recommended by customer in gu7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well, everything was packed with care and nothing appears to be damaged. They took especially good care of a fragile, rather large, 3D map we have, and it came back safe and sound.

"Surrey Hills were really helpful from the offset. We had a bad experience moving last time, and so the Surrey Hills team were really reassuring. They came round to do a house check to see our stuff, and we opted for a full packing service. We paid the deposit and had our date booked.

I paid the remainder of the amount 2 days before the move, at which point I was taken through how the day would go. On the day of the move, a team of 2 arrived at around 8.15, packed all of our stuff up until about 1.30, and then drove over to our new house.

All the boxes were clearly labelled, and they put the things in the correct rooms and made sure no other furniture needed to go elsewhere.
We're still in the process of unpacking, but everything so far has looked really well wrapped and taken care of - we've unpacked the kitchen now and everything was intact, even the wine glasses!

I would really recommend them, and the team were great!"
 
 
 
 


Review 23 Jun 2019
Recommended by customer in KT11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a four bedroomed house to a three bedroomed bungalow over a distance of five miles.
 
Cost: £3018
 

"The removers were recommended to us by two friends of ours - the best form of identifying prospective services.
We were sensibly informed as to the role that the removers would play and they were very flexible in accepting our changing removal dates - caused by others in the chain deciding to change their emoval dates.
All items were packed carefuilly and safely. The people were polite and capable.
We believe we got good value for money.
Be aware that removers will remove everything unless you specifically identify items that are to remain. That is what they are expected to do.
If it's possible, it pays to identify in advance where iotems are to go in the new property, particularly if you are down sizing.
Allow good time (i.e.lots of days!) for unpacking.
A good choice.
"
 
 
Team:
Daniel, David and Luke
 
 
 


Review 19 Jun 2019
Recommended by customer in KT23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was on behalf of my elderly father in law who had a number of antiques and also unusual items of furniture. Nicks team packed everything very efficiently and the move went very smoothly

"Nick was incredibly patient and took all the time that was needed to explain the process and then delivered a great service. Many thanks"
 
 
Team:
Nick Caporn
 
 
 


Review 19 Jun 2019
Recommended by customer in GU1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved picking up furniture in London and then a two stage drop off, in Worcester Park and Guildford

"I found a very helpful attitude, from the willingness to find a slot once a completion date was agreed, to dealing with an awkward London collection. On the day, the team were careful, quick and polite. I haven't a single complaint."
 
 
 
 


Review 23 May 2019
Recommended by customer in PO20

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
FULL HOUSE
 
Cost: £2750
 

"......"
 
 
 
 


Review 24 Apr 2019
Recommended by customer in GU23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were just moving from a 4 bed family home locally but wanted the full packing service due to work/time commitments.

"We have a thorough and detailed quote from Mark, who explained everything in detail. The guys then turned up promptly on the first morning and were polite and friendly and I felt very comfortable leaving them in my home to pack up the belongings. Extra staff turned up when needed, to lift heavier furniture, and the whole process went exactly as the quote had predicted. We had a slight delay on completion of our new house and the guys were really patient and kind, never making us feel like we were putting them out. They worked so hard to make sure it was all done in time and we couldn’t thank them enough, especially Andy and Brandon. I would definitely recommend the company to anyone."
 
 
Team:
Andy, Brandon, Chris
 
 
 


Review 24 Apr 2019
Recommended by customer in DY13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guildford to Worcestershire.
 
Cost: £3000
 

"Excellent. Could not fault the professional approach Surrey Hills Removals took from first contact to installing all our furniture and goods into our new home. I would recommend them to others without hesitation. A big thank you and well done to all involved."
 
 
Team:
All should be proud of their excellent service
 
 
 


Review 24 Apr 2019
Recommended by customer in GU3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House and contents removal of large 4 bed house and garden after 17 years !
 
Cost: £2000
 

"The team were, quite literally fantastic. I couldn’t rate them more highly.
Exceptional service."
 
 
Team:
Nick, Darren, Andy, Dan and Tom
 
 
 


Review 24 Apr 2019
Recommended by customer in GU10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed semi move to a 5 bed detached within 5 miles of each other. Full packing service booked and so no preparation work carried out before the guy''s arrived to pack everything up the day before the move. Std house contents, plus a mid-sized garden and garden furniture and associated ''stuff''.
 
Cost: £1830
 

"Surrey Hills were a delight to deal with. Their open honest customer service was perfect. We were dealing with professional individuals, not a faceless corporation which is often a problem these days.
Their communication, attention to detail and in particular their moving team were spot on. So polite, considerate and accommodating.
The only hick-up which was so minor was we were told it would be a Friday move with a Monday completion. BY late afternoon Friday we were thinking we're not going to have our work clothes for the Monday as they wee in the other van. However, Surrey Hills were working the weekend to get it all done before the Monday. So aside from not knowing this, it was a benefit to us in the end.
I would highly recommend their services."
 
 
 
 


Review 1 Apr 2019
Recommended by customer in Gu5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from 1 property and delivery to a smaller one along with additional items into storage. All the usual you would expect from 20 years of being a family! Plenty of breakables and delicate glassware along with artwork and multiple horse equipment.

"A really excellent service provided just 5 days before Christmas. The team were efficient, friendly and incredibly professional. Not a single item was broken during a very hectic move in horrible weather conditions. Can't fault the team who pulled out all the stops and worked late into the evening despite the wet and cold managing to reduce the move from 3 days to 2 by sending in an extra team on the 2nd day to get the unpacking done.
Andy, Kane and Chris were a brilliant team - they provided an brilliant service and managed emotions that were running high (through not fault of theirs) with great tact and diplomacy and generally provided a calming influence. We changed the amount going into storage on the day and the team were incredibly flexible and managed to accommodate all the changes (not quite sure how as there really were a few!)
Office staff were equally accommodating, friendly and flexible and the empty boxes were collected promptly post the move.
Genuinely the least stressful part of the whole buying/selling process - worth every penny and can't rate the team highly enough. I hope I don't need to move in a long while but if I do I wouldn't hesitate to use them again and would definitely recommend them to anyone."
 
 
 
 


Review 8 Feb 2019
Recommended by customer in GU26
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house, with garage and outbuildings.

"Manns/Surrey Hills are the only removals company that you should use.
Overall outstanding value for money given the first rate service they provided. Outstanding value, pre move organisation and information, on day removal service was outstanding and the staff where awesome.

Everything they said they would do,they did,on time and with great care and consideration, the end to end service was brilliant.
Removal team led by Danny are awesome."
 
 
Team:
Danny, Gavin, outstanding
 
 
 


Review 14 Jan 2019
Recommended by customer in SO41
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large property move from Berkshire to South coast, with a requirement for transhipping to and from small vehicles to larger vehicles due to tight access at both pick up and delivery address.
 
Cost: £3000
 

"If you want a removal company which delivers I can happily say Surrey Hills Removals is that company. I have moved in excess of 15 times over 40 years and am usually left with a feeling of disappointment after each move. Not this time. Great admin, great communication, great crew, polite and helpful, willing to go that extra mile. Plenty of time allowed for smooth, considerate, accurate and stress free delivery of furniture to the new home. The crew not have done more despite a large volume of items compounded by a tranship delivery. I did not begrudge a penny! Excellent. Thank you to everyone in the office and on the ground."
 
 
Team:
Paul and Kane, plus one more (Tom?) who I apologise name forgotten!
 
 
 


Review 5 Jan 2019
Recommended by customer in GU21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 Bedroom bungalow, 3 bed downstairs and 2 upstairs. We packed ourselves.
 
Cost: £1800
 

"Excellent from start finish.

Everything from working with Richard and Alex in the office to Paul and Joe who did the move, everyone was polite, kept you informed, asked if you were happy and they were accommodating considering the complications of our move (dates changing, solicitors delaying,etc).

Nothing got broken and I would not hesitate in recommending them to family and friends.

10/10"
 
 
Team:
Alex,Richard,Paul,Joe
 
 
 


Review 3 Jan 2019
Recommended by customer in PE31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance move, to a rural area , down a very narrow lane, with a difficult access. Belongings from a 4 bedroom, detached house, to a 3 bed-roomed, small bungalow. Smallest possible lorry had to be used, re the narrow lane, and was required to be expertly packed to bring all belongings.
 
Cost: £1889
 

"We found "Surrey Hills removals", an extremely helpful, and professional company to deal with, with no problem being too small, or big for them, providing a polite and friendly service, through out the whole process. All our belongings were handled with great care, right down to the last garden plant, and we would thoroughly recommend them.
I was concerned about the move, as we were going from a fairly large, to a small property, down a narrow lane, with awkward access. But, as was quoted to me by Surrey Hills removals, " Let us do the worrying". This made me feel very much at ease, and, the whole process went very smoothly."
 
 
Team:
Paul, Joe and Darren.
 
 
 


Review 5 Dec 2018
Recommended by customer in GU6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a five bedroomed 1961 property to a four bedroomed 2017 new build in the garden.
 
Cost: £2879
 

"This was a three day move from our previous home into a newly built home in the back garden! I chose Surrey Hills because they recommended the three day move when their competitor wanted to do it in two days. That would have been far too stressful for us and anyway as it turned out, and as Surrey Hills predicted, impossible!
I was concerned about the move because my husband has Parkinson's and his stress levels were already high. But I need not have worried.
The team were terrific in every way. Not just polite and smartly dressed but clearly happy in their work and fun to be with. Nothing was too much trouble. They packed expertly on day one and transported the boxes on days two and three. Everything was labelled for its destination room and correctly arrived as planned.
As well as directing boxes, I just had to make copious quantities of tea to quench their thirst for such back breaking work, which was my pleasure and for which they expressed their gratitude. There was only one tall cabinet that I asked them to move three times in the new house. And by the third time, they were making a joke of it which stopped me feeling guilty.
No matter how good a quote is, nor the marketing material in advance, as always it is about the actual people that deliver the customer service. This team certainly did!"
 
 
Team:
Gosh, I have already forgotten!
 
 
 

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