Surrey Hills Removals Ltd also trading as Manns Removals

Unit 9, Guildford Industrial Estate, Deacon Field
Guildford
Surrey
GU2 8YT

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Surrey Hills Removals Ltd also trading as Manns Removals 9.5/100
259 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 259 reviews since 2015
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent treatment - they made the move easier and trouble free."   more
 
" I organised three quotes, so comparing those who quoted: the person who came to quote was the most thorough looking around, provided the most discussion around what I was looking for, and general c...."   more
 
" They were not very communicative initially, but became more friendly as the job went on. The big plus was they did everything we asked them to do without complaint, and were sensitive to any concerns...."   more
 
" I am so pleased that I chose Surrey Hills Removals for my move from Guildford to Ashington. Everyone I had dealings with, from the office staff to the packing and loading crews, could not have been mo...."   more
 
 
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Review 7 Dec 2020
Recommended by customer in GU1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
International move of a family home (furniture including)
 
Cost: £5000
 

"Excellent treatment - they made the move easier and trouble free."
 
 
 
 


Review 5 Dec 2020
Recommended by customer in PO9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Hampshire
 
Cost: £2500
 

"I organised three quotes, so comparing those who quoted:

the person who came to quote was the most thorough looking around, provided the most discussion around what I was looking for, and general considerations. I'd asked for some storage options, as well as a simple move. The quote put together was easy to understand (compared to other companies) given I'd asked for various options. They also followed up by e-mail/phone proactively prior to me making a booking (as I was waiting for the conveyancing progress to progress) , to keep me updated on forward availability. Overall they were slightly the more expensive of the quotes, but the interest was good, and that is why I chose them. Three days had been allowed for the whole process, some others suggested two, so that may have influenced price.

As regarding the move itself, punctual, efficient, polite (And fast!).

After the event, I liked the 3 days approach (day-1 to pack all non essential stuff, move day to pack & deliver essentials, and day+1 to deliver non-essentials) as it meant that on the move day, one could focus on organising/unpacking essential rooms without being swamped by boxes for non-essential rooms as well.
"
 
 
Team:
Andy, Craig
 
 
 


Review 3 Dec 2020
Recommended by customer in GL2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move contents of 4 bedroom detached house + double garage + some plants to new house 120 miles away, and unload to pre-determined rooms
 
Cost: £4600
 

"They were not very communicative initially, but became more friendly as the job went on. The big plus was they did everything we asked them to do without complaint, and were sensitive to any concerns that we showed. Virtually nothing was broken. Also there was minimal damage to walls paintwork etc. when bringing things in at the purchased property, which is in fact a new build. The only issue was that one of them took quite an expensive lamp to pieces when he had no need to do so, and then it could not be put back together at the new house. They did become a little slapdash at the final stages of both the upload and the download and left the impression on both occasions that they had had enough and just wanted to get off. However, in summary, if asked would we recommend them, the answer would be a definite yes we would"
 
 
Team:
Danny, Jamie and Tom. Charlie was the one who nearly destroyed the lamp, but he was never seen again after the first day
 
 
 


Review 1 Dec 2020
Recommended by customer in GU2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Guildford, Surrey, to Ashington, West Sussex, during the Covid Restrictions.

"I am so pleased that I chose Surrey Hills Removals for my move from Guildford to Ashington. Everyone I had dealings with, from the office staff to the packing and loading crews, could not have been more helpful.

The men who took on both the packing up of everything in my old home, and the delivery of the furniture and the mountain of boxes to my new home, were extremely pleasant, hard-working and efficient.They were thoughtful, too, in planning the loads on the vans, to ensure that I was able to keep essentials overnight as the process took three days because of the Covid restrictions.

I am more than happy to recommend Surrey Hills to anyone wishing to make a move!"
 
 
 
 


Review 1 Dec 2020
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Surrey to Greater London. 4 bedroom house.

"Great team. Punctual, polite and really hardworking. I honestly can't fault the service provided. We had a cheaper quote but went with Surrey Hills because we liked the guy who initially came round to survey our house - he gave a great first impression. Highly recommended. Many thanks."
 
 
Team:
Jamie (I think)
 
 
 


Review 1 Dec 2020
Recommended by customer in SK15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move and therefore engagement with Surrey Hills Removals took place over 3 days. The main packing of clothes ornaments and chinaware took place on the Wednesday, loading of boxes and furniture was on the Thursday morning and they men then drove up to Manchester on the Thursday afternoon. We had booked two deliveries at two different addresses that took place on the Friday morning and then the men drove back to Guildford in the afternoon.

"At every stage of the move I found the men went that extra step for us. They worked hard and gave advice when it was needed. They were polite and careful of our belongings and of the 3 houses. In fact it was wet and muddy at one house and they were very happy to put down plastic sheets before walking the mud. The move here was difficult because they were moving in a very large antique heat of draws and the stairs were very narrow.

The move went very smoothly and efficiently. I would highly recommend this company especially Nick who bent over backwards to fit us in."
 
 
Team:
Nick, Tom and Peter
 
 
 


Review 10 Sep 2020
Recommended by customer in BA22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from Surrey to Somerset, with items including a grandfather clock and a very large (and heavy!) staddle stone.

"What could have been a difficult and stressful time was made straightforward and stress-free, thanks to Surrey Hills. Before the move, everything was clearly explained with all questions answered. And on the day(s) of the move itself, the team was outstanding. Quick, efficient, willing, helpful and friendly, every aspect of their service was exceptional."
 
 
Team:
John and Tom, with Colin packing too.
 
 
 


Review 6 Jul 2020
Recommended by customer in GU10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bedroom House Cellar and Garage and workshop 2 painting studios and accumulation of 48 years of family living.
 
Cost: £1900
 

"The team arrived on time and introduced themselves, checked about parking the vehicle so that it would not be an inconvenience, and I took them on a tour of the house pointing out particular requirements.
They carefully wrapped most things where necessary, always asked if there was a problem, or were not sure about anything. I should point out that both days of the move the temperature was 30C plus at times, so I was particularly careful about making sure they took on board enough fluid, and also having a break.
They also were very cooperative, and would always ask about anything they were not sure of.
Over the 2 days the van was carefully filled, and checked,so that no damage would occur in transport.
On arrival to the new house, some items had to be placed in the garage overnight, and the remainder off loaded by the house carried to the various rooms, and they always asked to make sure that everything finished up in the right place.
At all times they were extremely polite, and I could not have been more pleased with how it all went. Not a breakage or loss of anything.
I feel that the team deserve congratulations for carrying out my move efficiently, politely, and at all times friendly.
Many thanks."
 
 
Team:
Will, Sam, and Tom.
 
 
 


Review 6 Jul 2020
Recommended by customer in SN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Wiltshire. Went smoothly and van well packed. Consideration given due to Covid pandemic that they would return next day to collect bed and TV. Considerate men who helped pack just a couple more boxes with lamps and kitchen utensils. Never forced things in van (left plant pots until last).
 
Cost: £1350
 

"Given I had packed 99.9% of everything, I felt that the price could have been reduced. The quote included all packing boxes and packing and bar a couple of boxes, I had done my own packing.

My biggest disappointment is that following 2 conversations with management, about how important it was to wear gloves and regularly santise, due to Covid 19 pandemic, they did not adhere to this and although I asked at the beginning, I felt too embarrassed (which I shouldn't have to feel) to keep highlighting. It is the responsibility of the company to supply their staff with sufficient hygiene products especially given the current situation.

Generally, and through experience, they should ALWAYS put gloves on when packing and unpacking very personal things like bed mattresses and soft furnishings.

My new mattress was covered in dirty marks all round the edges of the mattress after they unpacked it from the plastic and laid it on the bed base.

Hygiene generally and current pandamic, is an issue always ignored by removals and I feel this can be very much improved.

But I had 2 great guys and they were very polite and considerate and nothing was too much trouble.

I will use Surrey Hills again."
 
 
Team:
I'd rather not. They know how grateful I was :)
 
 
 


Review 6 Jul 2020
Recommended by customer in GU7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Godalming, Surrey to Midhurst West Sussex, lots of steps and distance for items to be moved due to locations
 
Cost: £1400
 

"Used many removals firms over the years, these guys were great, so will use them from now on. Fantastic service, highly recommended."
 
 
Team:
Will
 
 
 


Review 24 Apr 2020
Recommended by customer in PA23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Scotland.

"The end to end experience was first class. The move was smooth, and to plan. And the team who moved us were excellent. Friendly and really took care of our stuff as if it was their own. A pleasure to deal with."
 
 
Team:
Danny, James, Paul Tom
 
 
 


Review 14 Apr 2020
Recommended by customer in GU22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Guildford to Woking so relatively short distance. We self-packed although didn''t realise that Surrey Hills would pack some of the larger items. We didn''t receive any packing materials, only boxes, so we requested these separately. Some of the other removals companies provided bubble-pack, tape and an array of other materials and I''d recommend this is included for future self-packers as it really helps.
 
Cost: £1640
 

"The administration and move were conducted with the utmost professionalism and, critically, with no breakages or items going missing. In the past with other removals firms, we have had the opposite experience so we were delighted with how well Surrey Hills managed the process from beginning to end. So a big thank you to the team and we won't hesitate to recommend Surrey Hills or to use them again.

Andrew Keen.

PS: I can't remember what advice was given in advance per the above questions so have marked as N/A."
 
 
 
 


Review 4 Jan 2020
Recommended by customer in BN11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We effectively had 2 moves. The first was moving our stuff out of storage (after 15 months) into our new home. The second was moving the contents out of our rented flat e.

"The teams that did both moves were brilliant. They had common sense, a sense of humour and worked exceptionally hard. They arrived early, they told us what they were going to do and did it.

When they couldn’t get a large lorry to our property they split the load up and delivered in smaller vans.

I totally recommend Surrey Hills Removals to anyone who is planning a move.
"
 
 
Team:
Paul, John
 
 
 


Review 5 Dec 2019
Recommended by customer in GU6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leith Way

"We were delighted to see our possessions treated with utmost respect. The team were extremely accommodating, flexible, friendly and efficient."
 
 
Team:
Danny, James and Dave
 
 
 


Review 26 Nov 2019
Recommended by customer in CR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a 5 bedroom house, which we had lived in for over 40 years, to a 3 bedroom flat. We chose the Surrey Hills removal company for its very practical and helpful approach evident on their initial visit to assess the task and their proposed programme to achieve it. Although the main move was to the flat it also included the transfer of some items to our daughter''s house at a different location some 5 miles away.
 
Cost: £3960
 

"We were handicapped in making firm arrangements for the date of the move by unforeseen delays in securing a firm commitment from the purchaser of our property regarding the date of completion. As a result we had to alter our original proposed dates and try to keep options open for our own completion date on the purchase of the flat. Surrey hills were very understanding and willing to accommodate our date problems as far as possible."
 
 
Team:
Nick Caporn, Daniel
 
 
 


Review 24 Oct 2019
Recommended by customer in S11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a pack and move service. It took a team of 3 men, 6 days to pack, load and move us almost 200 miles.
 
Cost: £8500
 

"The service we received from the start of the whole process to the end was excellent. The moving team, led by Danny, did their upmost to make sure it was a stress free experience. They were organised, hardworking and extremely courteous throughout.
"
 
 
Team:
Danny, James, Paul, Tom, Andrew
 
 
 


Review 12 Oct 2019
Recommended by customer in GU9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents of 4 bed house in Alton to an address in Pontrieux, France.
 
Cost: £3500
 

"Ours was a series of complicated moves as we moved out of one house and into 2 others, one in the UK and one in France. Then subsequently let the house in the UK and moved the rest of our belongings to France. Surrey Hills coped admirably with our requirements, listening to what we wanted then providing a totally efficient service. They were extremely quick but careful in loading and unloading everything and delivered everything exactly on schedule. We are extremely happy to recommend them."
 
 
 
 


Review 6 Sep 2019
Recommended by customer in KT11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a complicated move as a container of goods was shipped overseas, the remainder to go to new address

"I thought Mann's removals were easy to deal with, very accommodating and all the staff very helpful. We have absolutely no complaints. We would definitely use them again."
 
 
Team:
Nick Caporn, Richard, James, Dan
 
 
 


Review 2 Aug 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had requested the redelivery of stored items to our property. The service was impeccable, friendly and helpful staff and I was delighted with the way this was undertaken
 
Cost: £600
 

"The return of the items involved the redelivery of four containers to our property and the placement in different locations. Nothing was too much trouble and the work was undertaken in a very efficient and friendly manner. I was delighted."
 
 
Team:
Kane and Darren
 
 
 


Review 1 Aug 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a substantial move over a distance of 209 miles with a difficult access to the destination and which occupied the team of up to five men and deserved a fully considered review. Unfortunately after completing the task an error arose and the review was to our knowledge not submitted. This second attempt is some what shorter. We give the approximate cost below.
 
Cost: £7300
 

"An extremely professional job done with energy, good humour and care. Those who travelled with us to our destination to complete the second half of the move were the unassuming but effective leader, Andy, Tom so full of experience and determination, and Luke recently recruited but who had so quickly acquired the skills needed. They had already been complemented by James another expert packer of all that is fragile, and one other for a while, and all worked happily together giving mutual support when required.
Altogether a professional job done at a reasonable price with which we were extremely satisfied and have no hesitation in recommending to others."
 
 
Team:
Andy, Tom, Luke and James
 
 
 

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