Surrey Hills Removals Ltd

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Surrey Hills Removals Ltd 9.6/100
321 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 321 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" Everything that needed to be done was done. No problems I can remember. Particularly impressed with the before day removal of most items to the warehouse. Really takes off the pressure. Movers were a...."   more
 
" We were very happy with the removal service, from initial visit to quote, to the way you were able to schedule us at short notice, to the actual packing and delivery. We were particularly impressed...."   more
 
" Andy, Louis and Ryan were friendly and professional. Nothing was too much trouble and all done in a calm manner. Smart, efficient and nothing was too much trouble. Well organised and a good team et...."   more
 
" The guys were excellent and very helpful."   more
 
 
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Customer Reviews
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Review 22 Aug 2025
Recommended by customer in GU7
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Following exchange of contracts a previous removal firm informed me they were unable to proceed with the removal. Surrey Hills seemed by far the best available option all be it at a significently higher price.

"Everything that needed to be done was done. No problems I can remember.
Particularly impressed with the before day removal of most items to the warehouse. Really takes off the pressure. Movers were always polite, diligent and professional. I was fortunate to find them 10 days before completion having been let done by another removal firm.
Maybe this was reflected in price quoted and accepted.
Apart from the general furniture items not to be boxed and some packing of fragiles everything else was already boxed up and ready so I think the price was high but at the end of the day the job was done. Reputation and reliability costs. So overall I was happy.
"
 
 
Team:
Lee was the senior person
 
 
 


Review 19 Aug 2025
Recommended by customer in KT11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
House move at short notice. The company rescheduled other work to facilitate our move.

"We were very happy with the removal service, from initial visit to quote, to the way you were able to schedule us at short notice, to the actual packing and delivery.

We were particularly impressed by your team - on the afternoon of the move we had 7 men who worked well together and seemed to enjoy their work.

Lee and Pete were our main team, really great guys who exceeded our expectations. The day after the move they placed the items where we wanted them and were happy to rearrange if we changed our minds all with a smile and good humour.

We would have no hesitation in recommending this company"
 
 
Team:
Lee and Pete
 
 
 


Review 5 Aug 2025
Recommended by customer in GU4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Surrey Hills Removals did a brilliant job of moving us next door.

"Andy, Louis and Ryan were friendly and professional. Nothing was too much trouble and all done in a calm manner. Smart, efficient and nothing was too much trouble. Well organised and a good team ethos."
 
 
Team:
Andy, Louise and Ryan
 
 
 


Review 5 Aug 2025
Recommended by customer in KT23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was very good and the guys were so helpful

"The guys were excellent and very helpful."
 
 
Team:
Lewis and his team
 
 
 


Review 4 Aug 2025
Recommended by customer in 0779
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large apartment (1948 sq ft) and moved to a 5 bedroom house (3500 sq ft) with our daughter (yet to move from her house). The admin team were hugely patient with our dates as they exchanged quite a few times. Moving from a first floor apartment with lift to a 5 bedroom house with lots of stairs, they were just incredible and made the whole experience so easy.

"The team did the packing up of the apartment and the same crew did the move to our new house. They were absolutely superb, nothing was too much trouble for any of them. On the Admin side, Alan and Mark managed the booking and planning (believe me the dates of change and completion moved a lot), they were hugely patient and worked with us. Danny, Matt & Sam were our crew allocated to us for the 4 days. We got the keys at 4pm in the afternoon and they put up the essentials so we could sleep etc and were back promptly with us the next morning early. They managed to get everything unloaded, we were unpacking as they brought boxes in and they took as many as we packed away with them again. They were so efficient my granddaughter 8 years old wrote a beautiful card for all their help, she supplied them with biscuits and we did adult stuff providing the tea/coffee when required. I spoke with Surrey Hills to say we had now emptied all boxes and could they come and take them away which they did very promptly the same day, very impressive.

I would highly recommend and we most definitely will use them when our daughter is under offer and ready to move here with us.

"
 
 
 
 


Review 5 Jun 2025
Recommended by customer in GU25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sorting of contents at warehouse. I found Surrey removals to be an excellent, professional and very helpful. I managed to sort 3 crates into one and having the help of Surrey removals assist me made it possible and stress free. Would highly recommend.

"My contents were collected from our home storage that was not built for correct storage. I found Surrey removals and explained my situation, they were able to assist. However due to the contents being damaged due to the dampness at our home storage Surrey removals was able to collect and store in a dry storage container facility at their warehouse.

I was able to go thru the damaged goods and arrive at the warehouse and work calmly and confidently in a spotless environment and have someone available to help me was vital. I could not have completed the work in a day and a half
Without the help. Very friendly staff and professional. Would no doubt use them again to move and store furniture and contents.

The option to have them dispose of many unwanted items and damaged items took the pressure off me to organise. All I need to do was go through the boxes. A very pleasant exercise that I did not anticipate.

"
 
 
Team:
Andrew & Alan
 
 
 


Review 5 Jun 2025
Recommended by customer in KT13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I downsized from a 4 bed house to an apartment.

"I downsized from a 4 bed to an apartment. The gentlemen who assisted me on the day were Lee, Pete and Sam. They were all really helpful and cheerful. I was very impressed how much trouble they took to wrap and protect my antique and valuable pieces of furniture, very grateful too.
Prior to the instruction, I was visited by Mark to assess my property. a couple of the other removal companies I approached wanted me to film my house and possessions, I appreciated that they take the trouble to turn up in person. I also had communication in the office with Richard and Alan, as well as Mark, and they were all very helpful. Moving isn't said to be one of the most stressful things we do for no reason!1,400, but Surrey Home Removals made it much easier for me. I would thoroughly recommend them, and their price was competitive too. Thank you to all involved in my move."
 
 
Team:
Alan, Mark, Richard, Lee, Pete, Sam.
 
 
 


Review 20 May 2025
Recommended by customer in GU5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Surrey Hills Removal helped us move a short distance. The move was over three days taking two or three loads each day, so I was able to unpack and start organising very quickly and without everything arriving at once.

"Team arrived on time and were polite and helpful. They explained the process and took our preferences into account. Everything arrived safely. Would definitely recommend."
 
 
 
 


Review 26 Apr 2025
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
What could have been a really stressful few days was made so easy for us due to your professional and efficient friendly service.. I was so grateful for your kindness and good humour in bringing everything to my my new home. Thank you.

"Exceptional, professional and friendly service. From the initial visit and quote and unavoidable changes to dates, they were always helpful and adapted to our needs. The move was so much less stressful than I had imagined and done with cheerfulness, hard work and efficiency. I would thoroughly recommend Surrey Hills."
 
 
Team:
Grant, Danny, Josh and Lewis...brilliant team
 
 
 


Review 21 Apr 2025
Recommended by customer in SW10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing to move all our goods from our married home to a smaller retirement flat, we needed to clear everything, whether to our onward destination, or for disposal -- leaving the flat pristine. All within a tight time frame of consecutive days and involving third parties such as my stepchildren and the estate agent selling the property and Freecycle customers. This added complexity to what was already as challenging as house moves ever are.

"We found that working with Surrey Hills created clarity in what can be a somewhat confusing situation. The advice to photograph the items grouped according to destination, and describe them, made it very clear what had been included, and what had been overlooked. I sensed it also made it clear for the removalists.

This clarity meant pricing was quite black and white. I had not found the Zoom walk throughs offered by other removailsts as useful, instead they tend to be a bit vague.

Happily where there was one unfortunate oversight, the mistakenly packed vacuum cleaner. When other solutions proved unviable (borrow one) the team were prepared to go through all the loaded boxes to look for our vacuum cleaner which had mistakenly got packed.

The team remained calm and supportive through this and also the nuisance of someone parking in our reserved parking apace.

Everything was immaculately packed and kept clearly defined as to destination. I have only praise for Surrey Hills."
 
 
Team:
Max (Matt?) and Cameron and all their colleagues
 
 
 


Review 15 Apr 2025
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Staff were very polite & professional can’t thank you enough

"As I said before cannot knock the lads arrived the time they said they would & didn’t stop working"
 
 
Team:
Alan,Cam,Luka, Lewis, Sam & Matt
 
 
 


Review 31 Mar 2025
Recommended by customer in GU5
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
House to house move.

"Very professional from start to finish.
A relaxed but efficient team. Listened to us and just quietly got on with the job.
"
 
 
Team:
Dan, Mark and Sam
 
 
 


Review 26 Mar 2025
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and removal into storage of entire house contents.

"The first stage of my move was completed this week. Surrey Hills Removals packed up the entire contents of my house into 4 huge wooden storage crates for transportation to and storage in their warehouse in Guildford. Throughout the whole process to date, everyone in the team has been extremely pleasant, professional and accommodating. I couldn't be more grateful for the help they are giving me with the process of downsizing. Special mention goes to Alan who calmly and good humouredly dealt with my booking and my pre-move questions and worries, and Lewis and Lucian who packed and loaded all my belongings with immense skill, hard work and sensitivity. I look forward to redelivery to my new address in due course. "
 
 
Team:
Mark estimator, Alan Richard and Nick in the office, Mark in operations, Lewis and Lucian the team on the day
 
 
 


Review 6 Mar 2025
Recommended by customer in KT11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing move-so getting everything into a smaller property was a challenge!

"Surrey Hills managed our move. Alan was very helpful and patient about a few changes to the completion date and managed to accommodate us. The guys on removal days were excellent (especially the two Lee’s!). I would definitely recommend Surrey Hills and if I need to move again would not hesitate to contact them again."
 
 
Team:
Alan, two Lee’s, Sam, Kenny
 
 
 


Review 25 Feb 2025
Recommended by customer in GU23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large apartment to a house fairly close by. Our completion date kept moving and the company was completely understanding. They kept us up-to-date with their availability and finally we secured a date.

"The organisation of our move was very successful and carried out by extremely friendly, pleasant people. Everyone took great care to pack and unload. We had quite a challenging loft to bring items out, but this was taken care of very swiftly.

Over the period of three days it took to box everything up, transport and unload, the experience was smooth sailing throughout. We were very impressed by the work ethic, the effort, thoughtfulness, and energy of everyone from start to finish, which allowed us the excitement of finally moving to a new home."
 
 
 
 


Review 17 Feb 2025
Recommended by customer in GU10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
My wife and I were moved from our long term home into an apartment that is to be our forever home.

"From our initial contact with Surrey Hills Removals they showed their experience and ability to deal with our move to the highest standard.

Day 1 the men and vehicle arrived at our home and set to, packing our goods with expertise and experience. Care was taken when moving the goods outside and into the lorry.
Day 2 the lorry duly arrived at our new address and the process was reversed. The team took time to make sure our needs were being met and did not just 'dump it off' and leave us to it."
 
 
Team:
Mac, Grant and another who's name I cant recall, sorry.
 
 
 


Review 5 Feb 2025
Recommended by customer in GU9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing to a smaller newer property

"From start to finish the guys were very helpful and respectful.
They made a sad but necessary move so much easier than I had feared with some laughs along the way.
I can't thank them enough."
 
 
 
 


Review 15 Jan 2025
Recommended by customer in GU12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a very full semi detached property to a larger detached house 27 miles away on a Monday

"Very helpful from start to finish. Responsive to phone calls and questions. Competitive pricing and polite, helpful, well mannered staff."
 
 
Team:
Liam, Lee, Sam
 
 
 


Review 1 Jan 2025
Recommended by customer in GU27
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved with Surrey Hills again, having moved from our home into a rental property until we could complete. Rather complicated and Surrey Hills were incredibly accommodating, professional, flexible, understanding of our situation.

"My husband and I have moved many times over the years. I cannot rate highly enough Surrey Hills Removals’ office staff for their flexibility, understanding, and kindness. They provided the most amazing guys to move us . All delightful, honest, hard working, family men. The same team moved us out and in, ensuring continuity. Truly extraordinary. Everything arrived, nothing missing, nothing broken. I would recommend them to anyone."
 
 
Team:
Lewis, Lee, Charlie and his dad
 
 
 


Review 25 Dec 2024
Recommended by customer in SL5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was well planned and mutually agreed . The lead time between our exchange and completion was short but Surrey Hills went the extra mile in accommodating us in the run up to Xmas . We were moving from one large 5 bedroom house to another. The whole experience was hugely customer centric with a high degree of customer care and a ‘can do’ mentality. Those we worked with both in the office but on the ground were without a doubt a high performing team . They clearly have a great internal culture and understand the customer journey.

"The whole experience was hugely customer centric. We took the full packing service as the time between exchange and completion did not give us much time to prepare. Everything was meticulously planned and mutually agreed and ran to schedule.

We were moving from one large 5 bedroom house to another. Some of our items were valuable, others of sentimental significance . Everything arrived safely and had been well protected.

The people we worked with in the office and on the moving days were a consistently high performing team with a ‘can do mentality’ . Business is always about people and succcess is dependent on them which is why we would highly recommend this company. They deliver the promise !

"
 
 
Team:
Danny, Matt, Sam,Josh, Grant and the reinforcements who were called up to help move 2 very large pieces of furniture to the first floor
 
 
 

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