Surrey Hills Removals Ltd

The Hub, 1 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Surrey Hills Removals Ltd 9.5/100
265 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 265 reviews since 2015
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Overall very satisfied with service. No damages and staff very thorough, particularly in the packing. No complaints and would definitely use again."   more
 
" Surrey Hills Removals provided us with a thoroughly competent and professional removal service from our home in Surrey to N.Wiltshire during COVID and lockdown. They attended our property in an effici...."   more
 
" We have used this company numerous times and they are a pleasure to deal with....all the guys are accommodating and happy no matter what you may ask of them....five star service⭐️⭐...."   more
 
" The experience was very satisfactory and the move was completed in good time. We had used Mann's before and had a similar positive outcome."   more
 
 
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Review 8 Sep 2021
Recommended by customer in GU6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard 4 bed detached house move of all contents to a location 10 miles away. Move included storage of all items in containers for 6 weeks.
 
Cost: £4000
 

"Overall very satisfied with service. No damages and staff very thorough, particularly in the packing. No complaints and would definitely use again."
 
 
 
 


Review 7 Jul 2021
Recommended by customer in SN14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 4 bed house move and relocation 87 miles distance
 
Cost: £3100
 

"Surrey Hills Removals provided us with a thoroughly competent and professional removal service from our home in Surrey to N.Wiltshire during COVID and lockdown. They attended our property in an efficient manner to work out truck access and to give an accurate quote. This quote proved to be very competitive against other quotes we received. Their removal men were excellent, as strong as oxen!, very friendly and respectful. Their time keeping was on point, they cleaned up and took away all rubbish and packing. I would highly recommend this company to anyone considering moving home"
 
 
Team:
Nick Caporn, Bekki Bentley, Paul
 
 
 


Review 14 May 2021
Recommended by customer in Kt22

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Oxshott Surrey to West Sussex

"We have used this company numerous times and they are a pleasure to deal with....all the guys are accommodating and happy no matter what you may ask of them....five star service⭐️⭐️⭐️⭐️⭐️"
 
 
 
 


Review 14 May 2021
Recommended by customer in RH12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Godalming to Rudgwick, West Sussex. We had a number of pictures and other fragile items which were all well wrapped and we had no mishaps.

"The experience was very satisfactory and the move was completed in good time. We had used Mann's before and had a similar positive outcome."
 
 
Team:
Andy was one of the guys on the first day of our 2 day move. Sorry I've forgotten the name of the others!
 
 
 


Review 14 May 2021
Recommended by customer in GU26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from West London to Hampshire
 
Cost: £3250
 

"The move team on each day were considerate, courteous and very helpful. In particular Lee and Dylan went above and beyond in helping to make the move stress free for us."
 
 
Team:
Lee and Dylan
 
 
 


Review 14 May 2021
Recommended by customer in GU4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have a small cottage but required the full packing service as typically in Surrey life is full of stuff.
 
Cost: £1300
 

"We had a great Team, they were funny, worked hard, polite and good to have around. They were competent and effective and got us moved and settled in within the time frames given"
 
 
Team:
Sorry not good with names but they were all good
 
 
 


Review 7 Dec 2020
Recommended by customer in GU1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
International move of a family home (furniture including)
 
Cost: £5000
 

"Excellent treatment - they made the move easier and trouble free."
 
 
 
 


Review 5 Dec 2020
Recommended by customer in PO9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Hampshire
 
Cost: £2500
 

"I organised three quotes, so comparing those who quoted:

the person who came to quote was the most thorough looking around, provided the most discussion around what I was looking for, and general considerations. I'd asked for some storage options, as well as a simple move. The quote put together was easy to understand (compared to other companies) given I'd asked for various options. They also followed up by e-mail/phone proactively prior to me making a booking (as I was waiting for the conveyancing progress to progress) , to keep me updated on forward availability. Overall they were slightly the more expensive of the quotes, but the interest was good, and that is why I chose them. Three days had been allowed for the whole process, some others suggested two, so that may have influenced price.

As regarding the move itself, punctual, efficient, polite (And fast!).

After the event, I liked the 3 days approach (day-1 to pack all non essential stuff, move day to pack & deliver essentials, and day+1 to deliver non-essentials) as it meant that on the move day, one could focus on organising/unpacking essential rooms without being swamped by boxes for non-essential rooms as well.
"
 
 
Team:
Andy, Craig
 
 
 


Review 3 Dec 2020
Recommended by customer in GL2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move contents of 4 bedroom detached house + double garage + some plants to new house 120 miles away, and unload to pre-determined rooms
 
Cost: £4600
 

"They were not very communicative initially, but became more friendly as the job went on. The big plus was they did everything we asked them to do without complaint, and were sensitive to any concerns that we showed. Virtually nothing was broken. Also there was minimal damage to walls paintwork etc. when bringing things in at the purchased property, which is in fact a new build. The only issue was that one of them took quite an expensive lamp to pieces when he had no need to do so, and then it could not be put back together at the new house. They did become a little slapdash at the final stages of both the upload and the download and left the impression on both occasions that they had had enough and just wanted to get off. However, in summary, if asked would we recommend them, the answer would be a definite yes we would"
 
 
Team:
Danny, Jamie and Tom. Charlie was the one who nearly destroyed the lamp, but he was never seen again after the first day
 
 
 


Review 1 Dec 2020
Recommended by customer in GU2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Guildford, Surrey, to Ashington, West Sussex, during the Covid Restrictions.

"I am so pleased that I chose Surrey Hills Removals for my move from Guildford to Ashington. Everyone I had dealings with, from the office staff to the packing and loading crews, could not have been more helpful.

The men who took on both the packing up of everything in my old home, and the delivery of the furniture and the mountain of boxes to my new home, were extremely pleasant, hard-working and efficient.They were thoughtful, too, in planning the loads on the vans, to ensure that I was able to keep essentials overnight as the process took three days because of the Covid restrictions.

I am more than happy to recommend Surrey Hills to anyone wishing to make a move!"
 
 
 
 


Review 1 Dec 2020
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Surrey to Greater London. 4 bedroom house.

"Great team. Punctual, polite and really hardworking. I honestly can't fault the service provided. We had a cheaper quote but went with Surrey Hills because we liked the guy who initially came round to survey our house - he gave a great first impression. Highly recommended. Many thanks."
 
 
Team:
Jamie (I think)
 
 
 


Review 1 Dec 2020
Recommended by customer in SK15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move and therefore engagement with Surrey Hills Removals took place over 3 days. The main packing of clothes ornaments and chinaware took place on the Wednesday, loading of boxes and furniture was on the Thursday morning and they men then drove up to Manchester on the Thursday afternoon. We had booked two deliveries at two different addresses that took place on the Friday morning and then the men drove back to Guildford in the afternoon.

"At every stage of the move I found the men went that extra step for us. They worked hard and gave advice when it was needed. They were polite and careful of our belongings and of the 3 houses. In fact it was wet and muddy at one house and they were very happy to put down plastic sheets before walking the mud. The move here was difficult because they were moving in a very large antique heat of draws and the stairs were very narrow.

The move went very smoothly and efficiently. I would highly recommend this company especially Nick who bent over backwards to fit us in."
 
 
Team:
Nick, Tom and Peter
 
 
 


Review 10 Sep 2020
Recommended by customer in BA22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from Surrey to Somerset, with items including a grandfather clock and a very large (and heavy!) staddle stone.

"What could have been a difficult and stressful time was made straightforward and stress-free, thanks to Surrey Hills. Before the move, everything was clearly explained with all questions answered. And on the day(s) of the move itself, the team was outstanding. Quick, efficient, willing, helpful and friendly, every aspect of their service was exceptional."
 
 
Team:
John and Tom, with Colin packing too.
 
 
 


Review 6 Jul 2020
Recommended by customer in GU10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bedroom House Cellar and Garage and workshop 2 painting studios and accumulation of 48 years of family living.
 
Cost: £1900
 

"The team arrived on time and introduced themselves, checked about parking the vehicle so that it would not be an inconvenience, and I took them on a tour of the house pointing out particular requirements.
They carefully wrapped most things where necessary, always asked if there was a problem, or were not sure about anything. I should point out that both days of the move the temperature was 30C plus at times, so I was particularly careful about making sure they took on board enough fluid, and also having a break.
They also were very cooperative, and would always ask about anything they were not sure of.
Over the 2 days the van was carefully filled, and checked,so that no damage would occur in transport.
On arrival to the new house, some items had to be placed in the garage overnight, and the remainder off loaded by the house carried to the various rooms, and they always asked to make sure that everything finished up in the right place.
At all times they were extremely polite, and I could not have been more pleased with how it all went. Not a breakage or loss of anything.
I feel that the team deserve congratulations for carrying out my move efficiently, politely, and at all times friendly.
Many thanks."
 
 
Team:
Will, Sam, and Tom.
 
 
 


Review 6 Jul 2020
Recommended by customer in SN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Wiltshire. Went smoothly and van well packed. Consideration given due to Covid pandemic that they would return next day to collect bed and TV. Considerate men who helped pack just a couple more boxes with lamps and kitchen utensils. Never forced things in van (left plant pots until last).
 
Cost: £1350
 

"Given I had packed 99.9% of everything, I felt that the price could have been reduced. The quote included all packing boxes and packing and bar a couple of boxes, I had done my own packing.

My biggest disappointment is that following 2 conversations with management, about how important it was to wear gloves and regularly santise, due to Covid 19 pandemic, they did not adhere to this and although I asked at the beginning, I felt too embarrassed (which I shouldn't have to feel) to keep highlighting. It is the responsibility of the company to supply their staff with sufficient hygiene products especially given the current situation.

Generally, and through experience, they should ALWAYS put gloves on when packing and unpacking very personal things like bed mattresses and soft furnishings.

My new mattress was covered in dirty marks all round the edges of the mattress after they unpacked it from the plastic and laid it on the bed base.

Hygiene generally and current pandamic, is an issue always ignored by removals and I feel this can be very much improved.

But I had 2 great guys and they were very polite and considerate and nothing was too much trouble.

I will use Surrey Hills again."
 
 
Team:
I'd rather not. They know how grateful I was :)
 
 
 


Review 6 Jul 2020
Recommended by customer in GU7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Godalming, Surrey to Midhurst West Sussex, lots of steps and distance for items to be moved due to locations
 
Cost: £1400
 

"Used many removals firms over the years, these guys were great, so will use them from now on. Fantastic service, highly recommended."
 
 
Team:
Will
 
 
 


Review 24 Apr 2020
Recommended by customer in PA23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Scotland.

"The end to end experience was first class. The move was smooth, and to plan. And the team who moved us were excellent. Friendly and really took care of our stuff as if it was their own. A pleasure to deal with."
 
 
Team:
Danny, James, Paul Tom
 
 
 


Review 14 Apr 2020
Recommended by customer in GU22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Guildford to Woking so relatively short distance. We self-packed although didn''t realise that Surrey Hills would pack some of the larger items. We didn''t receive any packing materials, only boxes, so we requested these separately. Some of the other removals companies provided bubble-pack, tape and an array of other materials and I''d recommend this is included for future self-packers as it really helps.
 
Cost: £1640
 

"The administration and move were conducted with the utmost professionalism and, critically, with no breakages or items going missing. In the past with other removals firms, we have had the opposite experience so we were delighted with how well Surrey Hills managed the process from beginning to end. So a big thank you to the team and we won't hesitate to recommend Surrey Hills or to use them again.

Andrew Keen.

PS: I can't remember what advice was given in advance per the above questions so have marked as N/A."
 
 
 
 


Review 4 Jan 2020
Recommended by customer in BN11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We effectively had 2 moves. The first was moving our stuff out of storage (after 15 months) into our new home. The second was moving the contents out of our rented flat e.

"The teams that did both moves were brilliant. They had common sense, a sense of humour and worked exceptionally hard. They arrived early, they told us what they were going to do and did it.

When they couldn’t get a large lorry to our property they split the load up and delivered in smaller vans.

I totally recommend Surrey Hills Removals to anyone who is planning a move.
"
 
 
Team:
Paul, John
 
 
 


Review 5 Dec 2019
Recommended by customer in GU6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leith Way

"We were delighted to see our possessions treated with utmost respect. The team were extremely accommodating, flexible, friendly and efficient."
 
 
Team:
Danny, James and Dave
 
 
 

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