G B Liners

Holmer Depositories, Holmer Road
Hereford
Herefordshire
HR4 9RU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating G B Liners 9.6/10
1565 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1565 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly, efficient and helpful team."   more
 
" A smooth move from start to finish with close attention to our needs. Flexible approach to our changed requirement. All staff a pleasure to deal with. "   more
 
" Good job by friendly efficient staff."   more
 
" Extremely happy with the move, the removal guys were great on both sides as we relocated. Also Emma in the Hereford office was so helpful. Thanks to everyone involved that made this a very easy move...."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01432 272274.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 25
access 21
Arrived 36
aspects 19
boxes 48
brilliant 39
care 45
careful 45
cheerful 45
courteous 73
crew 63
Definitely 33
delivery 34
efficient 195
efficiently 36
Excellent 298
experience 39
Extremely 62
Fantastic 33
Friendly 152
furniture 48
GB 122
Good 160
Great 86
happy 54
hard 71
helpful 261
highly 48
impressed 44
Liners 249
packed 40
packing 81
pleasant 64
pleased 60
polite 123
professional 165
quick 34
really 43
recommend 129
removal 143
satisfied 36
service 299
smoothly 35
stress 35
stressful 33
team 199
Thank 79
Thanks 42
trouble 45
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 26 Feb 2020
Recommended by customer in HR5
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2000

"Friendly, efficient and helpful team."
 
 
 
 
Team:
Andy Alex Scott Chris
 
 
 


Review 14 Feb 2020
Recommended by customer in JY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move over two days large number of framed pictures.
Various garden ornaments and potted plants.
 
Cost: £1680

"A smooth move from start to finish with close attention to our needs. Flexible approach to our changed requirement. All staff a pleasure to deal with. "
 
 
 
 
 
 


Review 14 Feb 2020
Recommended by customer in NP25
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of contents after 20 years. Occupation store overnight and deliver new address.
 
Cost: £1656

"Good job by friendly efficient staff."
 
 
 
 
 
 


Review 16 Jan 2020
Recommended by customer in BL1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation so posed a few issues along the way!
All of which were resolved and dealt with in very professional yet personal manner.
Thanks.
 

"Extremely happy with the move, the removal guys were great on both sides as we relocated.
Also Emma in the Hereford office was so helpful.
Thanks to everyone involved that made this a very easy move 'Great work' "
 
 
 
 
 
 


Review 13 Jan 2020
Recommended by customer in HR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to new location 40 miles away. Delay on key recipient. The team were very prompt, called in additional help to get finished, fantastic job no breakages.
 
Cost: £1272

"Fantastic team who went above and beyond in getting us in our new home. "
 
 
 
 
 
 


Review 8 Jan 2020
Recommended by customer in TQ13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 storey town house into storage then move from storage to a 2 storey shop/house cant exactly remember?
 
Cost: £4500

"We were really pleased with G B Liners, taking the pressure off lugging lots of stuff from one place to another. We were impressed with the good spirit of the removals people and their efficiency. Even moving to park in a narrow street to unload, they made light work of it.
Thank you."
 
 
 
 
 
 


Review 7 Jan 2020
Not Recommended by customer in TP18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pretty satisfied until second day before finally setting off.

Very bad weather all day unfortunately I become unwell and was unable to follow the men around
 

"The large number of boxes a paper used was way over the top. Large pages of paper used for the tiniest pices, no bigger than my finger. Such a waste of paper and boxes.

Since arriving I have found that everything I left for the purchasers i.e all local help telephone books which were put in cupboards are here. I have also found all the papers and info on gas electric, boiler etc. were brought here and will have to be sent back and several bins of rubbish, rubbish bins still full, were brought here. It beggars belief!

Driver did a good drive from the house to here. Grateful for that!"
 
 
 
 
Team:
Brian Vallance Duane Park
 
 
 


Review 7 Jan 2020
Recommended by customer in NP18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional and polite staff.
No damage.
 
Cost: £1800
 
 
 
 


Review 7 Jan 2020
Recommended by customer in SO19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and into storage- Hereford
store for 3 months
delivery to Southampton inc dismantle and put together 2 beds and 1 wardrobe
Removal of a lot from loft and shed.
 
Cost: £3942

"Easy from start to finish. friendly polite office staff with fast response times. Very through packers, used own carpet coverings to avoid mess and very friendly. "
 
 
 
 
 
 


Review 5 Jan 2020
Recommended by customer in B48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a move from a cottage on a single track lane with poor access to a gated property 1/4 mile away, using 2.transit vans
 
Cost: £3000

"The removal men were efficient and courteous, and coped with the difficult access with good humor. "
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in AB41
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went well
Parking at Hanley castle could have been a problem but handled well by team.
 

"All went according to plan. "
 
 
 
 
Team:
Steve Andy John
 
 
 


Review 28 Dec 2019
Recommended by customer in LD3
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short notice, Tricky access, especially heavy equipment adverse weather.
 
Cost: £2646

"Much cleaner quotation and information than the other companies we approached.
Team were professional, uncomplaining and reassuring, despite the many challenges.
We felt customer care was the team's priority."
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in CF44
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On good time, very efficient and helpful from beginning to end.
 

"Most helpful and very obliging"
 
 
 
 
 
 


Review 19 Dec 2019
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both went very well, on time with no problems. Furniture wrapped and packed well.
 

"Excellent service. Everything went well to store and return. Your staff were very efficient and friendly. We found no damage on return from store. Your staff double checked if we needed anything moved around before they left.
More than pleased, would recommend to others. "
 
 
 
 
 
 


Review 19 Dec 2019
Recommended by customer in BN20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth and completely stress free. Lovely, friendly and very helpful removal men. All kitchen goods and cockery packed so well. Furniture handled with care all very efficient. Biggest, challenge to park 2 4 bay lorries in narrow road in Eastboune. Very skillful drivers.
 
Cost: £2743

"I couldn't fault the removal men, Arrived on time at both destinations moving from Nr Ludlow, Shrops to Eastbourne.

Moving has never been so easy. Certainly would recommended G B Liners to anyone."
 
 
 
 
Team:
Chris Andy Lee Terry Ben
 
 
 


Review 19 Dec 2019
Recommended by customer in MK18
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to storage and delivery to new address 6 weeks later.
 

"I initially thought the service was here expensive but now realize it was worth every Penny due to the care taken and efficiency both ends of the move. Total professionalism from all concerned.
Thank you"
 
 
 
 
 
 


Review 16 Dec 2019
Recommended by customer in HR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture that we had managed to take up steep stairs, staff struggled to bring down. Perhaps they were overly cautious
 
 
 
 
 


Review 13 Dec 2019
Recommended by customer in SY8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move really, matter of three single beds washing machine, boxes wooden furniture, mower, garden tools, freezer. (Standing)
 
Cost: £892

"Your men arrived exactly on time and loaded the van quickly, efficiently and carefully
Same the other end in reverse. They put floor protection covers, placed in my washing machine and could not have been move courteous, efficient and pleasure to work with."
 
 
 
 
 
 


Review 13 Dec 2019
Recommended by customer in BH22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move house contents empty workshop including painting machines. Load up large planters. Move from Worcestershire to Dorset. Move over 2 days.
 
Cost: £1854

"A very friendly and competent service .
The team worked quickly and efficiently and were very polite.
The complete move went very smoothly
Hassle free also very useful packing hints."
 
 
 
 
Team:
Jake Paul Dway
 
 
 


Review 5 Dec 2019
Recommended by customer in HR4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One property to another including many boxes left unpacked following an earlier move.
 
Cost: £1700
 
 
Team:
Lee Chris
 
 
 

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