Scottish Removal Services

Where reputations count.

Head Office, The Depository, Torrin Road, Broadford
Isle Of Skye

IV49 9AB

Removers - Removals Companies

www.scottish-removals.co.uk

Email This Business

Tel 01471 822 777

Listed under: Removers / Removal Companies

99% recommended Rating 9.8/100
420 reviews since 2007

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 420 reviews since 2007

Sales & Support	9.9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.7/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" As soon as I made the first phone call and I heard Melissa�s voice I felt an enormous sense of relief ~ these guys had it all in hand!!! Nothing was too much trouble. The removal men themselves ...." more

" This firm acted in a highly professional and customer orientated manner We could not be more pleased No damage to our possessions Prompt and diligent service and polite and cheerful operatives Co...." more

" I have been unable to respond to some of the points relating to Code of Practice, as a colleague delt with these aspects. However, I do know that my colleague is very happy with the work carried out. ...." more

" The company was recommended by a family member . I have to agree couldn�t rate them high enough from initial online form to the closure of the lorry doors as they left us in our new home . The extra...." more

About Us
Information provided by the business
Legal Name: Scottish Removal Services.

Scottish Removal Services have taken over the business of MacDougalls Removals, with the same team and premises.

Our previous reviews therefore show you the level of service you can expect from us, trading under our new name.

Review 15 Jun 2022 Recommended by customer in IV42 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving out of my late step mothers property

Cost: £370

"As soon as I made the first phone call and I heard Melissa�s voice I felt an enormous sense of relief ~ these guys had it all in hand!!! Nothing was too much trouble.

The removal men themselves were so helpful, kind & considerate, they made what should have been a very difficult & stressful time almost effortless!!

I am soooooooo glad I made that phone call to ask for help in moving the last of my step mothers things 🙂

Totally and utterly recommend this removals company

Thank you everyone!!! ✨🙏🏻✨"

Team:
Massive thank you to Melissa, Clare, Billy & Lewis

REPORT THIS REVIEW

Review 23 May 2022 Recommended by customer in NP16 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a small Scottish island with tidal access to the property to south east Wales involving ferry transfers

"This firm acted in a highly professional and customer orientated manner
We could not be more pleased
No damage to our possessions
Prompt and diligent service and polite and cheerful operatives
Competitive pricing"

Team:
Melissa, Claire, Billy and Lewis

REPORT THIS REVIEW

Review 16 May 2022 Recommended by customer in IV23 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Involved moving haemodialysis equipment from hospital setting to a patients home. Equipment was delivered to an upstairs bedroom.

Cost: £750

"I have been unable to respond to some of the points relating to Code of Practice, as a colleague delt with these aspects. However, I do know that my colleague is very happy with the work carried out.

I have found this removal company very easy to deal with. The coordinator has been extremely helpful. The equipment was transported and handled cometently and with great care. This service has offered excellent value for money.

We will definately look to use this company for any similar moves in the future."

Team:
Melissa Macdougall and team at Scottish Removal Services, Skye

REPORT THIS REVIEW

Review 29 Apr 2022 Recommended by customer in HS8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving back to the Outer Hebrides!!! Great to have a company that understands the complexities of booking ferries, standby slots and lashing points!!

"The company was recommended by a family member . I have to agree couldn�t rate them high enough from initial online form to the closure of the lorry doors as they left us in our new home .
The extra help was more than appreciated as white goods were dropped off as well as other items at at another of my family�s home on route, after a cheeky request from myself.
The whole team from start to finish are professional , friendly and also with their fun attitude made moving virtually stress free!!!
Plus they are well used to the joys of island living with weather and ferries."

Team:
Melissa, Claire , Billy

REPORT THIS REVIEW

Review 11 Apr 2022 Recommended by customer in HS8 My Age: up to 29 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I moved from a two bedroom bungalow in the central belt of Scotland to a three bedroom bungalow on the Isle of South Uist.

"Having moved house a couple of times in the last few years this was by far the least stressful move (though the furthest) as the removal company were so fantastic. Melissa and Claire were really friendly and helpful and communicated about everything throughout, as well as reassuring me when I was a bit worried I had more things than I realised. The packing team labelled all the boxes which made it much easier to find things at the other end and for the first time in any house move not a single thing has broken as it was so well packaged. Everyone was brilliant and really friendly. There was also no problem with transporting my electric wheelchair and in my new home everything was placed so that I could still get round really easily in my wheelchair too. Although I don�t plan to move house again, if I did I would without any hesitation use this company."

Team:
Melissa, Claire, Donnie and Billie

REPORT THIS REVIEW

Review 6 Apr 2022 Recommended by customer in TW18 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: Under 1 year business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from house on a Hebridean Island to house near London.

"Scottish Removals were professional, reliable, supportive, patient, punctual, careful and respectful. I knew my move was in safe hands. Very reassuring all round."

Team:
Melissa, Claire, Billy and Lewis

REPORT THIS REVIEW

Review 11 Mar 2022 Recommended by customer in IV23 My Age: up to 29 I'm: Male My level of experience of similar services: Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Relocation of existing community hospital equipment from old building to new.

Cost: £6995

"The experience was great with Claire and Melissa. Couldn't have been more helpful in sending over quotes and making sure our needs were met in preparation for the move. The team were very mindful about working with NHS and active hospital buildings. Communicated well throughout.

Once the moves had started, again the whole team were very helpful and adaptable. All the removals team were mannerly and nothing was damaged, with care taken on all items of equipment especially high value items.

Would definitely use again and recommend to anyone."

REPORT THIS REVIEW

Review 11 Mar 2022 Recommended by customer in Ab56 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Scottish removals manger our full move including 2 months storage from a top floor flat on an old corn mill in York to Moray.

Cost: £5000

"Throughout the process, the were extremely helpful, always available for questions and completed the move on time - even the 12 hours drive back to Skye in wintery conditions.

Great service all round, highly recommended, would definitely use again."

Team:
Everyone we dealt with were wonderful

REPORT THIS REVIEW

Review 11 Mar 2022 Recommended by customer in IV40 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A long distance, stress-free, move from Fife to Kyle. We have fragile and large heavy objects.

Cost: £1800

"All items were moved without any damage. They even dismantled a king size bed and then reassembled it at the other end with no extra charge. They even took all my boxes and packing material back a week later to help future moves, so nothing went into landfill.

The guys were very friendly and the cost was very competitive. I will use them again for any small or large moving jobs.

I highly recommend this company."

REPORT THIS REVIEW

Review 25 Feb 2022 Recommended by customer in IV51 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved during some of the wildest weather of the year. But Billy and Lewis were exemplary in their commitment and hard work, making our move so less of a burden.

"Moving from Mid Calder, West Lothian, to Kilmuir, Isle of Skye, may have appeared a daunting prospect, but the team were so efficient and helpful: from Melissa in Broadford to Billy and Lewis doing the actual removal, all went well from initial contact to completion of the job.

The business is well run and thoroughly recommended!"

Team:
Melissa, Billy and Lewis.

REPORT THIS REVIEW

Review 14 Dec 2021 Recommended by customer in IV26 I'm: Male business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from the Highlands of Scotland down to central belt. Due to timing of house sales furniture was stored with Scottish Removals until a move in date was arranged.

"Having been very nervous about moving, due to the fact I had not done for 30 years, I could not have been more pleased with my service from Scottish Removals. From the girls in the office arranging the move, to the removal men themselves I could not have found more friendlier and professional services anywhere. Everything was handled with care, on time and with complete professionalism. Not an item was scratched or broken and I would not hesitate to recommend them to anyone. They made what seemed like a massive job for me much easier and I cannot thank them enough."

Team:
Billy and Phil

REPORT THIS REVIEW

Review 24 Sep 2021 Recommended by customer in SA39 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Isle of South Uist in the Outer Hebrides of Scotland, to rural Carmarthenshire, including ferries.

Cost: £6000

"Everything about the removal team - including vehicle, equipment and materials - inspired confidence. The move was carried out very efficiently. The team worked very hard, and without complaint (though as they neared the end of loading - and unloading, they were definitely slowing down and perspiring. There was a number of small damages to furniture, but nothing that we felt needed repair or recompense. We would have no hesitation in recommending this business to others moving to or from the west Highlands and Islands of Scotland."

REPORT THIS REVIEW

Review 24 Sep 2021 Recommended by customer in HS6 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Household contents to be moved from an island in the Uists to mainland England, involving two ferry crossings at a time of limited availability due to COVID.

Cost: £4995

"From the outset, on my request for a removals quote, Melissa provided quick responses with clear explanations, keeping me informed about the status of the ferry bookings and other logistics. It was clear that she had a good working relationship with CalMac. On the day, the two men worked efficiently to load the lorry, handling my items safely and taking good care to keep floor surfaces as clean as possible. The household contents were unloaded on timetable, two days later in England.
I recommend Scottish Removal Services as an efficient company, who took away the stress of moving my contents from the Western Isles to Berkshire."

Team:
Melissa, Billy, Phil

REPORT THIS REVIEW

Review 14 Sep 2021 Recommended by customer in Iv My Age: 30 - 39 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal from South Wales to Isle of Skye. Large & bulky furniture items.

Cost: £2900

"Scottish removal services provided a brilliant service from start to finish. Their customer service was fantastic and the 2 delivery drivers were very nice and very accommodating.

Highly recommend this firm!"

Team:
Melissa, Billy, Paul

REPORT THIS REVIEW

Review 25 Aug 2021 Recommended by customer in IV43 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Home move from London to Edinburgh (during second lockdown!), but we needed to store our items for several months in between. We also needed a small number of items picked up and dropped off at our home in Skye, so it was complex!

"We couldn't have been happier with Scottish Removal who made our move seem so simple. We had to move out of London during lockdown but needed our things to be held in storage before moving to Edinburgh. We also needed a handful of items dropped off and picked up from our home on Skye.

From Day One, Melissa and Claire in the office were extremely clear and helpful. They explained everything to me in such a user-friendly way, and were sensitive to the strange COVID times we were living in. I felt completely supported and at ease throughout the whole process.

In London we used their packing service, which was seamless. They were careful with all our things and when everything arrived in Edinburgh it was labelled clearly. The teams were always punctual, polite and efficient.

I would not hesitate to recommend Scottish Removals to anyone, and I will use them again in the future."

Team:
Melissa, Claire, Phil

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Review 28 Jul 2021 Recommended by customer in IV51 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Furniture - To uplift, store and then return while a renovation of the property took place.

"We found Scottish Removals very easy to work with. A simple phone call to discuss our needs and potential timescale for the storage. We supplied them with a list of the items to be stored and the men duly arrived to collect them. The extra time needed due to Covid plus extra build time did not seem to phase the firm. Our furniture came back in great condition. We are delighted and would definitely recommend them to anyone moving house or needing to store items as we did. This is far better than self-storage as apart from the actual moving of the furniture, the onus of ensuring the goods were aired and not damaged was taken care of by Scottish Removals - Great peace of mind!"

Team:
Melissa and Claire by phone and email. Phil and Dylan returning the furniture.

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Review 25 Jul 2021 Recommended by customer in HS65 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Furniture and other items from storage unit in Crewe, Cheshire to the Island of North Uist, Western Isles of Scotland via ferry. Lot of shed/garage items, including large toolbox on wheels, pillar drill and 8 spare tyres

Cost: £2740

"We had furniture and other items in a storage unit in Crewe that were transported to the Outer Hebrides in Scotland, via ferry. From start to finish the service was impeccable. Good communication throughout. The crew who emptied the storage unit were friendly and helpful, giving advice on last minute packing. They were calm and reassuring as I organised a lot of small items that we'd put in there at the last minute and weren't ready! No pressure at all. Delivery arrangements got tricky due to the restricted and overbooked ferries, but the team were adaptable and all our stuff arrived safely as planned. The whole process was smooth and stress free and I am so glad we used Scottish Removal Services. They were just brilliant!"

Team:
Melissa, Claire, Phil and Billy

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Review 17 Jul 2021 Recommended by customer in IV41 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was local, a distance of about 20 miles, we did our own packing prior to the removal. The move included a baby grand piano, this whole procedure was left in the hands of the Scottish Removals company.

"The company was very helpful from start to finish making sure we understood the needs of vehicle access as we had limited access and a steep drive, they were very accommodating and made appropriate plans for suitable sized vehicles for the whole move. They were quick, efficient and careful throughout. We were also impressed with the removal of our baby grand piano, the care and attention was excellent in both dismantling, loading, unloading and reassembling and positioning at the new house. The staff were very patient and understanding with the last minute packing items too. They made the process as easy and stress free as possible and we would not hesitate to recommend them.
"

Team:
The whole team, admin and removers were excellent.

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Review 15 Jul 2021 Recommended by customer in LN13 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was from Skye to Lincoln. The distance involved a 2 day run. Owing to the fact our house was not ready for occupation it meant delivery to an intermediate point.

"Scottish Removals located a company close to the eventual destination for which we were extremely grateful. This worked out very well. All was safely delivered.

The whole move was arranged extremely well and went without a hitch. All went as planned with packing done quickly and efficiently. I cannot see any other company bettering this service."

Team:
Mark & Jimmy. Great guys. And of course Mellisa.

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Review 28 Jun 2021 Recommended by customer in DL7 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move from the Isle of Skye to North Yorkshire took place over four days. Due to a breakdown in my own travel arrangements I missed the final day, but my son-in-law deputised for me and said that the unloading proceeded smoothly.

"All the staff, from the initial contact with the head office to the final unloading, were friendly and professional. Everything happened at the pre-arranged time. The packing was carefully and sensitively done. Not a single item was damaged or marked in any way. The boxes were clearly and logically labelled and unloaded into the appropriate rooms on arrival. The whole procedure was beautifully performed and a potentially stressful occasion became an enjoyable experience."

Team:
Melissa, Phil, Claire, Billy, and some staff from Northallerton.

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