Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
45 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 45 reviews since 2019
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We had quotes from 4 different removal companies and Chapmans were very competitively priced. We had the full packing service including dismantling, which is worth every single penny, especially w...."   more
 
" Reasonable good move nothing much to complain about"   more
 
" Our experience of Chapman's was exceptional from start to finish. From the moment we contacted them for a quote, everyone we dealt with was polite and helpful, and demonstrated a real can-do atti...."   more
 
" From initial consultation to the actual move the customer care was professional. The whole team were highly professional and delivered an excellent service. Elaine from management team gave excell...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
belongings 6
boxes 4
C 6
care 10
Chapman 5
Chapmans 14
clear 4
contents 4
damage 4
damaged 4
easy 4
efficient 8
Elaine 5
excellent 5
experience 4
extremely 4
fantastic 4
finish 5
friendly 6
furniture 6
great 8
guys 4
hard 6
helpful 13
highly 7
initial 5
Keith 5
let 4
needed 4
pack 5
packed 7
packing 4
polite 6
process 5
professional 9
property 5
quickly 4
Quote 6
really 5
recommend 12
removal 10
removals 7
service 17
stress 6
team 11
Thank 5
trouble 6
visit 5
worth 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 20 Jan 2020
Recommended by customer in CF5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently used Chapmans to help us move, we had the full packing service (including dismantling) and they were a DREAM to work with. They were incredibly calm, relaxed and more importantly, flexible. We were loading the van before even exchanging and then completed the next day. They took ALL the stress out of moving and I cannot recommend them highly enough. A* service.
 
Cost: £1100
 

"We had quotes from 4 different removal companies and Chapmans were very competitively priced.

We had the full packing service including dismantling, which is worth every single penny, especially with two small children, as the level of disruption was reduced to a minimum, up until the day before the move the house was 'normal'.

Chapmans did not disappoint, they were a DREAM to work with. They were incredibly calm, relaxed and more importantly, flexible. We were loading the van before even exchanging and then completed the next day (thankfully without a hitch!). They took ALL the stress out of moving and I cannot recommend them highly enough. A* service.

HUGE THANKS to the entire team, Elaine, Keith and the lads who worked so hard to take care of our belongings. They even collected the removal boxes swiftly to reuse them. #recycle #reuse"
 
 
Team:
Elaine, Keith, can't remember the team but they were FAB!
 
 
 


Review 2 Jan 2020
Recommended by customer in CF5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Generally the move went well, although a few small items were left in the old house and the lights were left on which was a shame. Apart from that the move was well organised.

"Reasonable good move nothing much to complain about"
 
 
 
 


Review 30 Dec 2019
Recommended by customer in CF71

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house a week before Christmas, with two young children.

"Our experience of Chapman's was exceptional from start to finish.

From the moment we contacted them for a quote, everyone we dealt with was polite and helpful, and demonstrated a real can-do attitude. Everything was explained really clearly, and all of our concerns were quickly put to rest.

On the day of the move, the staff were all fantastic. Nothing was too much trouble, and they were quick and efficient while treating all of our things with the utmost care. Our two young sons thought the team were so lovely that they wanted to invite them round for Christmas dinner!

We would heartily recommend!"
 
 
Team:
Daniel, Keiran, plus three others whose names we can't remember. All were excellent.
 
 
 


Review 30 Dec 2019
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £739
 

"From initial consultation to the actual move the customer care was professional. The whole team were highly professional and delivered an excellent service.

Elaine from management team gave excellent advice and support.
Paul gave superb advice on the assessment visit.
Keith branch manager ensured boxes were delivered and collected as arranged.
Andrew and Barry were professional and organised. All boxes were handled with care and placed in appropriate rooms. Their people skills made the move stress free."
 
 
Team:
Elaine - management team : Paul - surveyor: Keith- management team: Andrew & Barry.
 
 
 


Review 30 Dec 2019
Recommended by customer in CF23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and packing service, moving from our 3 bed terraced house to a 4 bed semi.
 
Cost: £2300
 

"We cannot recommend Chapmans highly enough. They completely took the stress out of moving. An army of removal men turned up at our house and packed and decanted everything into a big lorry to take to our new house. No job was too much trouble. they provided a fantastic service from start to finish."
 
 
 
 


Review 30 Dec 2019
Recommended by customer in NP15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a four bedroom property to a three bedroom property. Loads of furniture, wall hangings, ornaments, books, crockery. Plus a lot of outside furniture and large plant pots.

"Chapman Removals were absolutely brilliant from my initial phone to the completion of a very difficult move. They had loaded all of our possessions and furniture into three vehicles over a period of three days as we booked them to pack several categories of our possessions.

On the final day three vehicles were outside the property we were moving into waiting to unload but unfortunately our purchasers failed to complete. It was agreed for the three vehicles to return to their depot and await our call with an update.

The completion finally took place four days later, all we needed was for the vehicles and staff to be available to complete our move. The office pulled out all the stops and two of their staff agreed to make one delivery on the Saturday and a further two vehicles were arranged for the Monday plus another member of staff.

We cannot fault any of the workforce, they were courteous, cheerful and extremely helpful. They worked extremely hard, were very well mannered, well dressed and a credit to their employers.
We have already recommended them to our Estate Agents and also my brother who will be moving sometime during 2020."
 
 
 
 


Review 30 Dec 2019
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 4 bedroom house pack and removal
 
Cost: £1200
 

"We used Chapmans to pack our 4 bedroom house and move us to our new home. The service was great from the first point of contact: the surveyor came out quickly & was on time, professional and helpful; the packing service was brilliant and the move itself went smoothly with no damage or breakages. On moving day, emptying our house took longer than anticipated so chapmans sent more staff to help at no extra charge. They also came out quickly to collect our empty boxes which was really good. They really took the stress out of moving with very helpful friendly staff at a very competitive price. Would definitely recommend."
 
 
 
 


Review 23 Nov 2019
Recommended by customer in SW4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Wales to London with an extra Cambridge delivery.

"Everyone was helpful and relaxed about the job and they knew what they were doing."
 
 
Team:
Andrew and ? Thomas (Im afraid Ive mislaid the other names but all the guys were great and so were the people on the phone)
 
 
 


Review 21 Nov 2019
Recommended by customer in NP12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My furniture etc was picked up on the 23rd August 2018 from my house in Erith and was put into storage. All my belongings were delivered on the 12th November to my address in Blackwood.
 
Cost: £800
 

"All my furniture and other items were picked up on the 23 August 2018 on time and were put into storage. The items that I requested to be delivered to Blackwood were delivered within a couple of days. On the 12th November, as requested, my furniture and other items that had been in storage were delivered to my house in Blackwood. No items were damaged. It was all very straightforward and uncomplicated."
 
 
Team:
I dealt with Elaine in Cardiff. Always polite and helpful.
 
 
 


Review 20 Nov 2019
Recommended by customer in NP18

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men turned up on time, and were very helpful with extra packing as required. Then on arrival at my new address they efficiently quickly moved my furniture and boxes into my new flat.

"The whole business of moving was made far less stressful by the helpful
staff"
 
 
 
 


Review 19 Nov 2019
Recommended by customer in SA62
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move to West Wales was made super easy by Chapmans removers. Everything went smoothly all day The team of guys were brilliant
 
Cost: £1350
 

"Superb all day they made our move very easy"
 
 
 
 


Review 19 Nov 2019
Recommended by customer in CF14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £800
 

"Our furniture, china and other belongings were packed with great care. Our bed was dismantled to move out and built again in our new home. Everything went well and the staff were very reassuring, competent and professional throughout."
 
 
 
 


Review 5 Nov 2019
Not Recommended by customer in SA41
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from South East Wales to West Wales. Most of the items were staying boxed and were going into the garage as I was only renting until I could find a house to purchase.
 
Cost: £1000
 

"The initial visit for the quote was very reassuring and I was completely happy with trusting my move with Chapmans.
However on the day of the move, there were only three men for two vehicles when there should have been four. The original large lorry had broken down that morning and the replacement wasnt available until gone 11. It then had none of the moving accessories promised such as mattress bag, wardrobe box for my hanging clothes, and as a result they were just tossed into the lorry with no protection.
My garden plants were stacked on top of each other as it felt that the men had had enough. This caused a lot of damage to my plants including houseplants.
The worse thing was taking a lot of time to pack and label all boxes with fragile stickers and labels, only for them to be stacked up on the truck, often with the fragile box at the bottom.
I spent a long time carrying my own boxes in as the large lorry driver was only concerned about whether he had the driving hours to get back to his girlfriend plus it was the only way to speed up the move by carrying my own things in to the house.
They also had the wrong address as I had changed to a rental property and rang the office with the new address two weeks before but that was not passed to the drivers. That resulted in the vendor of the property I had pulled out of, ringing me and getting quite rude with me about my removal men turning up at her house after I had pulled out of the sale.
Terrible service"
 
 
 
   Business Reply:

Hi Catherine and I am sorry that you have had cause to leave this review.
Having looked into your complaint, the second vehicle was required to accommodate the additional volume of effects and as a result there was a delay in it arriving and loading. They did, however load in time to proceed to the new property.
As you are aware your delivery address changed and I am sorry that this was not conveyed to the second driver properly, which was then late in arriving at the new one. We apologised for the inconvenience this caused, although they had to wait for keys to the new property which delayed the unloading.
We sincerely apologise again if the crew's attitude and performance was not as it should have been and I have arranged for a bouquet of flowers to be sent to you as a small gesture of goodwill. I would like to think that we would be given the chance to move you again and prove that we can perform to your satisfaction in future. Keith Domican, manager.

 


Review 8 Oct 2019
Recommended by customer in CF11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Superb team who packed and moved our entire home for us. This was invaluable given our 5 month old son.
 
Cost: £1300
 

"Superb team who packed and moved our entire home for us. This was invaluable given our 5 month old son."
 
 
 
 


Review 7 Oct 2019
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a three bed house to a bungalow. Move was smooth and easy. It was torrential rain but amazingly all of our belongings remained pretty dry!
 
Cost: £600
 

"Move was smooth and easy. It was torrential rain but amazingly all of our belongings remained pretty dry! The three lads that moved our contents were quick and careful. Would definitely recommend Chapman Removals to a friend in the near future."
 
 
 
 


Review 4 Oct 2019
Recommended by customer in CF31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very happy with the move from Chapman Removals the staff were so efficient and very helpful
 
Cost: £500
 

"Thank you all for a fantastic service you made the day so much easier and relaxing"
 
 
Team:
Martin, Joe, Kieran
 
 
 


Review 1 Oct 2019
Recommended by customer in CF23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A conventional house move from a 4 bed detached dormer bungalow to a 3 bed semi detached house.
 
Cost: £1030
 

"Chapman's were thoroughly professional and efficient throughout the whole process. Because of their overall diligence and care, a potentially stressful situation became a very pleasant experience. We could not have asked for more from them or their team of workers."
 
 
 
 


Review 21 Sep 2019
Recommended by customer in BS23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Got 3 Quotes from Removal Firms advertising through Checkatrade. Chose Chapmans, as they appeared very professional and efficient from the start, with competitive pricing. This is only the 2nd time we have used a Removal Firm.

"From the start, the Quote was clear and concise. Any Queries or advice, was given in a friendly and efficient manner, by Elaine. On the Move day, Josh and Ross, were very polite and respectful. They moved our belongings, from a 3 Bed Apartment, 1st Floor, No Lift, to Groundfloor 1 Bedroom Flat. They worked extremely hard all day. Enroute, they informed us of a major traffic issue and got our belongings into the 'new' Flat, quickly. Finishing just before a monsoon deluge of rain and high winds. The whole process from start to finish was made as stress free as possible."
 
 
Team:
Josh and Ross
 
 
 


Review 16 Sep 2019
Recommended by customer in BD13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was from Cardiff to Bradford on 2 September.
 
Cost: £3000
 

"My previously booked removal company let me down at the last minute. I was advised to try Chapman and at only 3 days notice, they stepped in and carried out my move. Keith came to the house to assess the move and the guys who packed and unpacked the van were so helpful and worked so efficiently - we were very impressed. Thank goodness for Chapman, we nearly lost the sale of our property."
 
 
Team:
Keith, Sean and Steve?
 
 
 


Review 16 Sep 2019
Recommended by customer in CF11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage in Cardiff and removal to London.

"Excellent service. I would recommend Chapman Removals and Storage services. They were really helpful and always gave us great suggestions. Elaine and Keith were super professionals. The day of the removal, we were very coordinated and they were punctual."
 
 
Team:
Elaine and Keith
 
 
 

Back to top

» 3 2 1