Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
89% recommended   Rating 9.4/10
9 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 9 reviews since 2019
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Satisfactory with regard to removals. Help from office staff was friendly and much appreciated."   more
 
" Great service from the guys, moved in quickly and made it look easy. Handled with care and helped as much as they could."   more
 
" They dismantled and erected beds wardrobes etc and came back st my convenience to re erect them I would recommend Chapmans to friends and family and use them again if needed Excellent service at ...."   more
 
" We were let down at the last minute, so contacted Chapmans in the hope that would be able to offer some assistance as we were really up against it. We were in real danger of pulling our charity event...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 75%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
arrived 2
beds 2
broken 2
care 3
Chapmans 4
damaged 2
efficient 2
friendly 2
Great 3
guys 2
Help 2
helpful 3
highly 2
let 2
packed 2
polite 2
reasonable 2
recommend 2
removals 2
service 4
team 2
thank 2
worth 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2019
Recommended by customer in NP15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow into store and from store into bungalow in different area. Piano removal to a different address ws carried out. Approximate cost including storage given below.
 
Cost: £4300
 

"Satisfactory with regard to removals. Help from office staff was friendly and much appreciated."
 
 
Team:
Elaine
 
 
 


Review 11 Jun 2019
Recommended by customer in CF40
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from storage unit to my new home.

"Great service from the guys, moved in quickly and made it look easy. Handled with care and helped as much as they could."
 
 
 
 


Review 11 Jun 2019
Recommended by customer in NP10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We gave Chapman’s the challenge of removing furniture from two premises and taking a a combined set of furniture to one premises and one to storage

"They dismantled and erected beds wardrobes etc and came back st my convenience to re erect them

I would recommend Chapmans to friends and family and use them again if needed
Excellent service at a reasonable cost

Well done chapmans"
 
 
Team:
Elaine Nathan Craig
 
 
 


Review 6 Jun 2019
Recommended by customer in CF14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decommissioned hospital beds from the prop hire company to a location in Cardiff, for a charity bed push event.

"We were let down at the last minute, so contacted Chapmans in the hope that would be able to offer some assistance as we were really up against it. We were in real danger of pulling our charity event which was booked for the weekend.
We contacted Keith, who was so helpful and didn't hesitate to offer help. The next day, two of the team had collected and delivered the beds to the location for FREE. Our charity event was able to go ahead as planned and we managed to raise over £4,000 for our patients at Rookwood Hospital who have suffered an acquired brain injury.
We cannot thank them enough."
 
 
Team:
Keith, Robert and Phil
 
 
 


Review 3 Jun 2019
Recommended by customer in LE9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The men were very helpful considering we weren''t fully packed,and we had some very heavy equipment to move from the garage. They worked hard and efficiently with good humour. They certainly earned every penny of their wages.
 
Cost: £4500
 

"The move covered 3 days-there and back. we were not able to give a precise date for the move due to our buyers procrastination; but the manager was very helpful in keeping the dates clear for us. The removal men arrived on time and were very sympathetic to the fact that they could see we were both exhausted - my husband's 80 and I'm 78 - and we weren't fully prepared for the move, so they obligingly packed quite a lot of things for us. All the time they were cheerful and efficient, we certainly can't fault them. When we arrived at our new home everything
was unloaded due to the fact that our son was here to let them in."
 
 
Team:
Chapman's of Cardiff
 
 
 


Review 23 May 2019
Recommended by customer in Np19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had Chapmans do our packing as well as our removals, they arrived the day before moving and packed, we did a walk round and explained where everything was to go at the other end. Then moving day came and they did fantastic job and would highly recommended, and well worth the couple hundred pounds more to have them pack, took a lot of stress out of the move.
 
Cost: £1083
 

"We had Chapmans do our packing as well as our removals, they arrived the day before moving and packed, we did a walk around with them, they asked questions, double checked where we would want specific items to go and then they just got on with it, they where very efficient and ensured that we still had room to manoeuvre around. They did an amazing job, i would never have got it done on time. Then on the day the guys all came and introduced themselves, again another great team, they systematically loaded the lorries and it was all done in about 3/4 hours, again we did a walk round and explained where everything was to go at the other end and they made the jigsaw fit the lorries and everything was handled with such care, as if it was their own, not a single thing damaged or broken, fantastic job and would highly recommended, and well worth the couple hundred pounds more to have them pack, took a lot of stress out of the move.

We would like to say a massive thank you to Nathan, Gareth, Martin, Barry and Robert. You did an amazing job and made the time so much easier for us."
 
 
Team:
Nathan, Gareth, Martin, Barry and Robert. You did an amazing job and thank you for making our move go so smoothly
 
 
 


Review 15 May 2019
Recommended by customer in CF14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local 2 day move from a 3 bed to a 4 bed, 3 storey house.
 
Cost: £1200
 

"Great service, reasonable price and all staff involved have been extremely polite, friendly and helpful. We would highly recommend."
 
 
Team:
Would like to say a big thank you to all
 
 
 


Review 2 May 2019
Not Recommended by customer in SA4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic removal 50 miles in South Wales.
 
Cost: £1300
 

"Whilst the removers were polite and speedy, the did not take as much care with our items as we felt they should. An expensive television was damaged to the extent that we have had to buy a replacement - we think they did not use a protective bag for it. Also at least one box was dropped, and glassware and china broken. We have not made a claim as we discovered there is a limit under the policy of £40 per item, so it is not worth the trouble."
 
 
Team:
Names not known
 
 
   Business Reply:

Dear Mr N
Thank you for the kind comments and scores for our service. Our manager, Keith Domican is trying to contact you to assist with an insurance claim for the damages mentioned, as you took the cover offered to you when you boked.
I hope that this will help and we are very pleased to have been entrusted with your move.
Regards
Stephen Denning
Customer Services Manager
 


Review 2 May 2019
Recommended by customer in NP18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I found Mr Domican extremely helpful and professional during the survey. In addition to this his team were first class and a credit to the company. I''m not hoping to move again soon but would certainly use their services again!

"First class service"
 
 
 
 

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