Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating Chapman Removals and Storage 9.4/100
101 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 101 reviews since 2019
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good services ( 2 part part move) as first part was to storage and even left spare boxes and protection blankets etc on furniture until follow on move takes place."   more
 
" Very pleased with the service received, from initial contact to completion of removals. Office contact was very helpful and efficient; removal staff were polite and punctual, and worked hard to fit f...."   more
 
" Excellent service"   more
 
" Both the removal men were excellent they were kind and helpful making sure we were happy with everything and where they had placed our possessions. I have no intention of moving again but if I did Cha...."   more
 
 
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Review 23 Sep 2021
Recommended by customer in CF24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house to a temporary location prior to follow on move at later date. Chapman removals quoted for various options including 2 stage move and storage costs so I could pick best for me due to house purchase unknowns.
 
Cost: £1000
 

"Very good services ( 2 part part move) as first part was to storage and even left spare boxes and protection blankets etc on furniture until follow on move takes place."
 
 
Team:
not sure now but this did tell me.
 
 
 


Review 12 Sep 2021
Recommended by customer in PO7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
removal of remaining furniture from empty property in Wales to storage facility on the south coast

"Very pleased with the service received, from initial contact to completion of removals. Office contact was very helpful and efficient; removal staff were polite and punctual, and worked hard to fit furniture into storage facility."
 
 
 
 


Review 10 Sep 2021
Recommended by customer in Np10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very quick and efficient workers got job done within timescale Excellent service
 
Cost: £1108
 

"Excellent service"
 
 
Team:
Kieran and Dan
 
 
 


Review 10 Sep 2021
Recommended by customer in NP22

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently used Chapman''s in our house move and I have to say they were superb, from the initial visit to assess how much was involved to the actual moving day we could not have asked for a better experience. They provided us with all the packing materials we needed so we could prepare for the day

"Both the removal men were excellent they were kind and helpful making sure we were happy with everything and where they had placed our possessions. I have no intention of moving again but if I did Chapman's would be used again. I would have no qualms about using this Company again all the staff were lovely and helpful from the office staff to the removers, first class service"
 
 
 
 


Review 6 Aug 2021
Not Recommended by customer in CF15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 2/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from heath to gwaelod y Garth
 
Cost: £750
 

"Arranged through Elaine who was lovely that weíd have two of the smaller vans to move us, paid for that in mind, on move day one van turned up, the guys were great but it resulted in three trips to the new property as the items couldnít fit in the van in one load. Iíd been 100% honest with what we were moving when the guy came to price the job, so Iím annoyed that just one van turned up as it extended the time the move took, I also felt I didnít get value for money."
 
 
 
 


Review 24 Jun 2021
Recommended by customer in Cf15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal firm turned up on time and men very helpful and friendly. I was so pleased that I had them to pack for me being disabled it was a great help. This was done very efficiently. Unfortunately, I did not realise that I had so much in cupboards around the house and needed another van! This was organised again very efficiently. I would definitely recommend Chapmans to others. All Covid guidelines were well covered and adhered to
 
Cost: £686
 

"Removal firm turned up on time. They did all my packing as I am totally disabled. Very helpful and friendly. Needed another Van and this came along very quickly. Met them at my new address and they worked very hard as my apartment is on 2nd floor and because of Cobid restrictions could not use the lift.

Overall a very good experience with this removal firm as the last time I moved was 52 years ago.

People in the office were very helpful and I would definitely recommend this firm to others."
 
 
Team:
Elaine and Keith
 
 
 


Review 23 Jun 2021
Recommended by customer in CF5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 floor house to a flat on the 3rd floor
 
Cost: £885
 

"Excellent company. Very helpful and answered all my daft questions patiently as if I was the first to have asked them. Made me feel that I was very valued as a customer. Took care of all my belongings and recovered a missing box very quickly.

I chose Chapmans, because the letter they posted me, was sort of personalised although it was a flyer, as they had taken time to put it in an envelope.

As we were still under covid restrictions, they assessed my house using a video call, which worked well and I thought that we pretty innovative - none of the others I'd contacted suggested that.

Obviously very skilled at what they do as they made it all look easy, but I know it's not that easy to take such heavy loads up 3 flights of stairs.

All in all an excellent service from the moment I contacted them to the time I waved them good bye on moving day."
 
 
Team:
I think Roger was the leader, but as it's a while back I can't remember all their names,, but all three were excellent.
 
 
 


Review 23 Jun 2021
Recommended by customer in GL16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Chapmans were fantastic from start to finish, from my original enquiry the office staff were brilliant, very efficient at coming back to me and very patient while my solicitors were negotiating a completion date.

On the day of the move the lads were brilliant, they cleared my house within a couple of hours and were really respectful with making sure floor coverings and furniture/pictures were safe and protected.

They arrived at my new house before I did and were ready and waiting when I got the keys. Again a slick handover with moving furniture in and mindful to place each box in the rooms they were allocated.

They worked really hard and were very professional and respectful - the least stressful part of the move was actual moving day - they made it easy for me. Thank you all from the office staff, Paul and Elaine and Keith to the lads who did the move. Perfect from start to finish"
 
 
Team:
Paul Elaine and Keith in the office - I cant remember the name of the lads that came to move but they were cracking
 
 
 


Review 22 Jun 2021
Not Recommended by customer in CF82
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal on the whole was a success. However, lots of items left in carrier bags and shopping bags packed as was told couldn''t take due to covid. This seemed odd as they can take matresses, TV etc but not carrier bag full of items?

"The staff were friendly and punctual. Unfortunately some items were left behind. Ross was a real highlight to this move and nothing was too much trouble. Overall a good experience but would of preferred clearer information about how things should be packed to be taken due to covid regulations."
 
 
Team:
Ross
 
 
 


Review 22 Jun 2021
Recommended by customer in SA11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To date the company has only packed our effects with our actual move date to be hopefully early July- this is no fault of Chapmans as someone further down the chain wished for a postponement to contract completion date. The packing was carried out professionally and to a very good standard by Kieran and Dan who were very considerate and approachable especially as one us will be 80 next year and the other has cancer. We are looking forward to seeing them again for the move from our present property to the new one. The price quoted below is for the complete job.
 
Cost: £2900
 

"The whole experience has been very good especially as the company went above and beyond when we contacted them at extremely short notice as an employee in a small company tested positive for Covid and were not allowed to operate. At every juncture to date we have had very good communications with them which, in our long experience of moving home often,is vital for this type of operation.

We would recommend using a company with a small (or large) fleet of removal lorries in various sizes and with a number of crews to give flexibility. The companies we normally use are those with their own directly employed personnel who tend to treat your effects as they would their own belongings. Those companies who use their one of their employees as the driver and supervisor and the rest of the crew are agency personnel are not recommended as sometimes effects are badly treated and the supervisor cannot be everywhere watching the handling."
 
 
Team:
Keith and Elaine in the office. Keiran and Dan for packing
 
 
 


Review 8 Apr 2021
Recommended by customer in CF64
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a dormer bungalow to a townhouse , our sofa would not go up the stairs so had to go over the balcony, no trouble for these guys just got the job done , these guys worked tirelessly all day, fantastic service !!
 
Cost: £700
 

"From the start to when we booked Kieth in to give us an estimate to me keeping in touch with Elaine at the office their service was great. My sale fell through once but whenever I called to check dates Elaine always responded promptly. Although not the cheapest quote I wanted to make sure my journey was only one trip and Kieth said it would be as I would have the large wagon. I liked them from the start and decided to use them straight away despite having 3 other quotes . I was more than satisfied with the service I received from start to finish. I am an Estate Agent and I have already recommended them to a few of my clients who have used them and been more than satisfied."
 
 
Team:
Dan and Kieran were the main removal men and later 2 other guys came to help , not sure of their names but friendly and helpful.
 
 
 


Review 8 Apr 2021
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Canít praise them enough. Nothing was too much trouble for anyone.
Keith made the stressful organising very easy with plenty of boxes and tape.
Kieran and Dan were amazing offering to move anything anywhere I wanted if it wasnít in the right place. They worked very hard as I needed an additional lorry in the end.
They packed the majority of stuff on the lorry the day before then came back the second day to get the rest and 2 additional men. Gareth packed the awkward things that remained which was a lot he was brilliant.
Thank you Chapmans you were great but I WONT be moving again 😂"
 
 
Team:
Keith Elaine Kieron Dan Gareth another man but I forgot his name
 
 
 


Review 8 Apr 2021
Recommended by customer in GU8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from South Wales to Chepstow.
 
Cost: £2900
 

"Our move dates were uncertain and crystallised at short notice. Chapmans were very understanding and flexible about this. The move itself was on schedule and as stress free as could be expected."
 
 
 
 


Review 28 Mar 2021
Recommended by customer in CF35
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move only half an hour away but to another county. We used the full packing option. Four bed detached to a similar property involving all the usual household contents.
 
Cost: £2597
 

"Chapman Removals were able to provide us with their services at short notice after our original removals company weren't able to do the dates our seller and buyer could do. They moved things around to fit us in. We weren't fully aware of that the full packing option meant the lorry would not be filled until the day of the move so had kept some belongings including fridge contents out of the house. However, this wasn't really a problem, and it was just a small mis-communication that didn't impact our actual move - helpful for others to know though as they really do take the stress out of moving for you! The packing was extremely quick (pretty much the whole house in around three hours!) and on the day of the move the team were just as efficient at packing the remaining items and putting everything into the van. They were polite, kept to social distancing rules with us and it was clear they knew what they were doing. They were an expensive option but to be honest they were worth the extra money given how efficient it all was. The full packing option removed any stress for us and enabled us to get on with cleaning our old house and moving our fish tank without worry for anything else. If we had done the packing and moving ourselves, we would absolutely not have done it in the time! We were moved into our new house by about 5pm which enabled us to unpack some items and enjoy our first night in the house. Overall great service and would definitely recommend!"
 
 
Team:
Can't remember, sorry! All of them were great!
 
 
 


Review 7 Mar 2021
Not Recommended by customer in HR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
October 2020 A distance of 4 miles I have not done the survey until the insurance settlement had been made for fear of reprisals.
 
Cost: £7500
 

"Mask wearing was very poor and I had to request that they should wear them, having been assured that they would.

When I was upstairs I heard my piano being thumped about on/ played downstairs.

There were 14 breakages, 13 of which I discovered within the week. I had left all my most precious items to be packed by them as the professionals and yet all the items I packed were unscathed. Some of their packing and furniture handling was appalling."
 
 
Team:
Josh and Gary were the best
 
 
 


Review 23 Feb 2021
Recommended by customer in CF5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from a new build four bed detached to a four bed dormer bungalow, with a narrow drive and difficult stairs.

"Very pleased with the whole moving experience. Chapman Removals were very helpful throughout the whole process. From the initial visit, to the collection of moving boxes, we felt Chapman's were a highly professional and friendly company. I would recommend them to anyone wishing to move hassle free!"
 
 
Team:
Can't remember names, but very helpful and friendly.
 
 
 


Review 22 Feb 2021
Recommended by customer in NP20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a 3 bedroom property with a few particularly heavy items and valuable goods.

"We booked with Chapmans at the last minute as our original company let us down. Chapmans gave us a quote within a day and confirmed the booking within a short period of time. The process was simple and the communication was excellent.

Sean and his team of removal men did an excellent job. They were polite, friendly and professional throughout.

Moving home is particularly stressful and we were concerned about the safety of our belongings prior to the move, however once Sean and his team arrived, they immediately made us feel that our belongings would be safe and secure in their hands. All COVID guidelines were followed.

Overall we were very impressed and we would definitely recommend using Chapmans to anyone moving home in the future.

Thank you and"
 
 
Team:
Sean, Joe, canít remember other guys names sorry.
 
 
 


Review 22 Feb 2021
Recommended by customer in CF5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old house clearance
 
Cost: £690
 

"Arranged for a long standing unit to be cleared . Contents were household contents . Staff acted professionally and sympathetically . Would definitely recommend and thank you to Kieth of your llanishen Cardiff office . John davies"
 
 
Team:
Kieth ( Llanishen Cardiff office
 
 
 


Review 22 Feb 2021
Recommended by customer in GL13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned. The men were courteous and efficient, it was a good experience both to and from. Would recommend Chapmans.
 
Cost: £1300
 

"Have already done so ar the beginning, apologies if in the wrong place"
 
 
Team:
Canít remember
 
 
 


Review 22 Feb 2021
Recommended by customer in CB6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Cardiff to Cambridgeshire.
 
Cost: £2000
 

"Chapmans were excellent from start to finish, the staff was friendly and very flexible with the move.
The movers were excellent and very fast at packing and unpacking.
Brilliant job, can't fault them."
 
 
Team:
Keith and Elaine
 
 
 

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