Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
92% recommended   Rating Chapman Removals and Storage 9.3/100
128 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 128 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The price represents value for money

 
 
 
Recent Reviews 
 
" Sean and the removal team did a great job. They packed up one day and moved us in the next. Quick, friendly and respectful service. NOTHING got broken or damaged. I would recommend Chapmans re...."   more
 
" The companyís customer service was excellent from start to finish. "   more
 
" The staff of the removal firm were extremely helpful and knowledgeable. "   more
 
" There seemed to be enormous differences between the staff who conducted the various aspects of the move: The estimator (Paul), the transport manager (Keith) were both professional, friendly and cheer...."   more
 
 
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Review 20 Nov 2022
Recommended by customer in CF3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
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Customer Review
 
1 lorry, 3 Chapmans staff who completed a local 4 bed house move.

"Sean and the removal team did a great job.
They packed up one day and moved us in the next.
Quick, friendly and respectful service. NOTHING got broken or damaged.
I would recommend Chapmans removal service to a friend."
 
 
Team:
Sean & his 2 lads team.
 
 
 


Review 8 Nov 2022
Recommended by customer in Cf64
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Busy, raining, exciting

"The companyís customer service was excellent from start to finish.
"
 
 
 
 


Review 7 Nov 2022
Recommended by customer in CF15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was straightforward and carried out efficiently by the removers who were helpful, respectful and pleasant.

"The staff of the removal firm were extremely helpful and knowledgeable.
"
 
 
 
 


Review 2 Oct 2022
Not Recommended by customer in EX17
 My Age: 60 - 69 
 I'm: Male 

 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
We needed to move from Wales to Devon at fairly short notice and the removal company we originally chose at a price of £3,100 was unable to complete the move. Chapman Removals were able to assist for which we were grateful. Paul and Keith were extremely helpful and I could not praise them enough. On the removal day 2 operatives, Sean and Gareth arrived with 100 boxes thinking they needed to pack for us when in fact we had self-packed so this was unnecessary. They were fairly surly individuals not giving a particularly professional impression. The move was completed in 2 days as opposed to the 3-day scheduled moved paid for and the additional van to convey the estimated square footage was not required. On arrival in Devon a third operative, Joe, arrived and was cheerful and professional. The unloading was rushed with much superficial damage caused to furniture by banging against door frames and walls. There was a determination to finish on day 2 of the scheduled 3 day move.
 
Cost: £5960
 

"There seemed to be enormous differences between the staff who conducted the various aspects of the move:
The estimator (Paul), the transport manager (Keith) were both professional, friendly and cheerful but the removal operatives (Sean), (Gareth) came over as surly, unfriendly and unprofessional.
The actual estimate of square footage was obviously excessive as everything fitted into the one removal van with ease and the second van booked for day 2 of the 3-day move was not required. It appeared we had been charged for packing as they turned up with 100 boxes to pack when everything, as they were informed, had been self-packed.
On arrival in Devon on day 2 of the move it was evident they were determined to complete the scheduled 3-day move in just 2 as they were rushing the unloading and not taking the sort of care of our furniture that I had expected from a professional company. Items of furniture which required two people to safely move into the property were done by one person and I witnessed much banging into door frames and walls. Much superficial damage had been caused to items e.g. Dents in top of quality dressing table presumably by something heavy being rested on it in transit. Metal patio table bent completely out of shape. Front grille of ride on lawnmower broken presumably by moving in inappropriately. Many superficial scratches and dents on items of furniture which have been moved previously by other removal companies up to 10 times without damage being caused. They completed the unloading during the afternoon of day 2 and quite frankly we were glad to see the back of them. I would add that there was a third operative on day 2 of the move, (Joe), who in contrast to the others was professional, cheerful and polite.
Overall, I would say this was the worst experience we have had in the total of 12 times we have moved house."
 
 
Team:
Paul, Keith and Joe were great, Sean and Gareth were poor
 
 
 


Review 23 Sep 2022
Not Recommended by customer in CF15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a large 5 bedroomed house to a small 3 bedroomed one, only one mile away. I had been decluttering for two years so that what I took with me would fit into the smaller property.

"I had been saving cardboard boxes and newspapers from friends for 18 months. I started packing up boxes six months before the move. Only a couple of weeks beforehand, the company supplied me with around 20 flatpack cardboard boxes which I had to make up and secure with tape myself. I did my own packing and nothing was broken!

Despite clearly stating that I am a disabled lone female pensioner, it felt as though this information had not been passed to the removal team. I felt rushed and pressured at both houses, with boxes and furniture being dumped in the middle of each room.

When asked, the men were willing to move the items so I could access the lounge and bedroom, but all other rooms were an inaccessible jumble. Frankly, it felt as though they were in a rush to finish early.

One item of wooden furniture was broken by them, which they denied on the day, but it can be fixed so I will not be making a claim.

Probably no one likes the process of moving house, but I feel these people would benefit from being encouraged to think about the needs of the person/people they are moving, especially if they are elderly and less able.

I didn't feel they were very respectful of my special pieces of furniture, but if you want a quick service to move large items from A to B, these are the people to call."
 
 
 
 


Review 21 Sep 2022
Not Recommended by customer in HR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 1/10
Our property was collected and delivered as agreed
Service 2/10
The staff were presentable punctual and polite
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
Move scheduled for day before completion as we had already acquired our future home. Majority of breakables, books and garden pots already moved. Items to be moved included beds, bedroom, dining, lounge & garden furniture, kitchen appliances, white goods, TV, etc. at future home there are two properties (house and annex) so goods and pre packed goods labelled accordingly - with specific rooms identified. All above explained to assessor whoís produced the quote for the job.
 
Cost: £3500
 

"Packing team arrived late on morning of move. They were taken round premises and shown what needed moving including garage and garden furniture. Team began loading immediately with no discussion among them as to what went first; simply started with pre packed boxes. Lack of coordination lead to larger items being left until last. Midway through packing team said all belongings would not fit on move and assessor had underestimated. With van almost loaded left with dining table, garden furniture, white goods garage shelving. If shelving had been installed first then shelves could have been used. Poor planning and execution. Remaking goods were left in garage. Walk round house revealed computer and bedside lights and other items had also been left behind. Van left for new home. No contact with office to arrange collection of remaining items - this was not resolved until 8pm. A manger came the next day with a hire van to complete move, meaning we had to return to house (40 miles) to supervise and then return keys to estate agent. Unloading at new house was chaotic. On arrival van dislodged electric gates control and scratched builders van. The so called team then started unloading in the same unplanned way as before. Three beds and three mattresses delivered to wrong rooms with wrong mattress. Team had to be reminded that contract required beds assembled not left stacked in a corner. Dragging of settee into position scratched wooden floor. Time spent by us labelling boxes seemed irrelevant. Also had to get them back to re-attach wardrobe doors. Team argued among each other about who was doing the least work in a manner that our builders objected to. Bed divan drawer was broken, glass shelf for side table never found, presumed broken. With good left behind, no certainty until late in the day that move would be completed before completion, arguing removal team, furniture in the wrong rooms, a return journey to the old house to ensure collection of contents this was as far from a stress free move as Chapmans could have made it. We chose local to support local businesses and by the end we just wanted them off the premises so we could sort things out. Would not recommend Chapmans use to anyone."
 
 
Team:
Not known
 
 
 


Review 16 Sep 2022
Recommended by customer in NP16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We engaged Chapman Removals to move our household items part into long term storage and part into self storage from Chepstow to Cardiff.

"I can't praise the professionalism, helpfulness and friendliness of all the staff we came in contact with. The staff treated our goods with the utmost care and understood fully what we were going through. I really can't recommend them highly enough."
 
 
Team:
Unsure
 
 
 


Review 12 Sep 2022
Recommended by customer in CF62
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"The boys were great and before they left, they offered to move anything that was heavy for us to somewhere else which as 80 year olds was much appreciated"
 
 
Team:
Sorry canít remember
 
 
 


Review 12 Sep 2022
Not Recommended by customer in PO22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
The team worked efficiently and helpfully throughout.
 
Cost: £7700
 

"The removal team were first class in all respects.

Unfortunately however, it has not proved possible to obtain reimbursement of a £200 reduction on the original estimate which was agreed in discussion following receipt of the original quotation. Also, when I was pressed for online payment by credit card I was not informed of the amount being deducted or have I ever received a record of the sum debited. It was only when I received the monthly statement from my credit card provider that I realised the sum charged did not reflect the agreed reduction. I believe that this is in breach of the conditions under which credit card payments are charged."
 
 
Team:
Shaun and team
 
 
 


Review 26 Jul 2022
Recommended by customer in CF23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chapmans managed my move from a 3 bed house to a 2 bed first floor flat.

"Chapmans provided a friendly and professional service. It made the whole experience of moving far less stressful. I particularly recommend the packing service, well worth the extra cost."
 
 
Team:
Nathan was an absolute star. Very calm and patient not to mention hardworking.
 
 
 


Review 4 Jul 2022
Recommended by customer in CW11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and loading my property and delivering it all to the new house 160 miles away.

"The office staff were extremely helpful at a stressful time - my contract exchange and completion days were consecutive, making a firm booking very difficult. However the lady in the office and the manager helped me out and the move went ahead. The staff involved in the practicalities of the move were very polite, and worked tirelessly. Thank you."
 
 
Team:
Elaine, Paul, Keith, Nathan & 3 other young men
 
 
 


Review 15 Apr 2022
Recommended by customer in CF14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was a complex one involving 2 houses including my 97 year old mothers - all into one address.

"Chapmans were excellent from start to finish and exceeded our expectations certainly. From the first contact Elaine was helpful and friendly and always able to give good advice. When legal issues delayed matters she was reassuring and practical. Despite the Covid restrictions Keith conducted the estimate smoothly and with good humour.

On the day of the move, the team at both houses were brilliant. They were careful with belongings and tidy in their work. Whilst the amount to be moved into our new house looked frightening, the number of staff deployed made it all run well and as quickly as possible. They all interacted with us and made sure they asked where to put items etc.

Overall Chapmans provided a first class service"
 
 
Team:
Elaine, Keith, Keiron, Gareth, Shaun - everyone was great and made it all a lot easier
 
 
 


Review 5 Apr 2022
Recommended by customer in NP26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from one side of the area to the other.

"They turned up between the times stated. They were polite and made me feel at ease. They just got on with moving my stuff. They were happy to wait around while we waited for our keys to our new home. They didnít make us feel rushed they just went with our timings. I would definitely recommend them they were brilliant.

They were very quick with the move and put furniture together that we had asked for which was great for when we were in as we didnít have to worry about putting things together."
 
 
Team:
There were so many I canít remember their names.
 
 
 


Review 23 Mar 2022
Recommended by customer in Cf62
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving out of Cardiff to a rural location.

"Thank you so much for all your help. Everything was greatÖ. From the lovely helpful staff in the office to the super efficient removal team. Will recommend.
A big thank you!!!!"
 
 
Team:
A team
 
 
 


Review 4 Mar 2022
Recommended by customer in CF14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a jam packed family home to a new build property that was still surrounded by building activity!
 
Cost: £1500
 

"Responsive. Friendly. Professional. Efficient. Hard working."
 
 
Team:
Shaun. Gareth. Rob. Joe
 
 
 


Review 3 Mar 2022
Recommended by customer in CF15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
During a storm they moved our 5 bed house with gym equipment and turned up on time, were vey courteous and careful with our items. Unfortunately, we had a delay getting our keys for the new house, but we found them very patient and understanding.

"I would use this company again as they were very helpful from the start of the process in getting a quote to promptly delivering our items, even with the delays we encountered on the day with getting the keys. I found every one extremely patient, courteous and helpful and were very understanding even though they had to wait for many hours for us to get our keys during a the worst weather. Thank you"
 
 
 
 


Review 5 Feb 2022
Recommended by customer in Cf64
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very pleased with the overall experience. The chaps doing the removals all introduced themselves, were corteous, polite and very efficient.

Thanks"
 
 
Team:
Martin, josh, Barry, Nathan, Joe and one other.
 
 
 


Review 4 Feb 2022
Recommended by customer in CF11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Chapmans helped us temporarily move furniture (including some heavy items) from two rooms to enable reflooring to take place.
 
Cost: £350
 

"The removal men (two on the first day, three on the following) arrived punctually and from the moment they arrived it was clear they were skilled and professional and carried out the work skilfully and efficiently without any delay. They were courteous and polite at all times.

One small problem arose when it was discovered that one item, a filing cabinet, was screwed to the wall, and it took some time to provide the appropriate tools to screw it back. However this was an unforeseen problem and it was dealt with without extra charge.
"
 
 
Team:
Sorry I don't remember their names.
 
 
 


Review 4 Feb 2022
Recommended by customer in NP15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted in at last minute over four days to fit in with other jobs.
 
Cost: £4500
 

"Fortunately builder of new home allowed leaving furniture prior to completion (6 days from exchange). This meant after Friday 10-12-21 exchange furniture could be left on the Monday, Tuesday and Wednesday prior to completion on 16-12-21. All heavy furniture treated with respect and left where requested in new home. Some boxes were not well labelled but not a complaint having been fitted in between other jobs."
 
 
Team:
Keith & Elaine in office and up to four names I can't remember who were all excellent
 
 
 


Review 3 Feb 2022
Not Recommended by customer in NP81
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 1/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 

"I was very impressed by the man who came for the initial visit. He was very knowledgeable and had several good pieces of advice for me.I had three firms quotations, but chose Chapmans as he gave a very good first impression. They were not the cheapest but I felt they would give a better service. Unfortunately none of his promises came to fruition. The move was a disaster. The actual removal men told me they had been given none of the information and they were going to do it their way and ignore any other instructions. They broke things and hid the evidence, parked illegally outside the front door and not in the private car park as previously arranged. They also were obstructing a neighbours front door and continually complained about the job throughout the move. Only one of the men were helpful. It was a horrible experience and I did write to voice these problems, only to get a reply saying that with hindsight they wished they hadnít accepted the move!"
 
 
Team:
I donít want to mention the men who were very rude, but Ross was fantastic
 
 
 

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