Quicksilver

Ponteland Road, Throckley
Newcastle Upon Tyne
Tyne and Wear
NE15 9EP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Quicksilver 9.6/100
221 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 221 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Office staff were polite and considerate, and helpful when I had to make some changes. The method of sending out the invoice only the day before the actual move and demanding payment that day caused ...."   more
 
" Moving home is a stressful time and was made easier by the attention of your staffSusan"   more
 
" Movers were extremely efficient, professional, and kept in contact throughout the process. No faults, no issues, no breakage or damage to anything. They had the house cleared and loaded up in about ...."   more
 
" Quicksilver we’re first class, they made my move as stress free as possible."   more
 
 
About Us

Quicksilver Removals and Storage is one of the premier movers and storage firms in the North East; covering the whole of the UK including international moves. With a sterling reputation covering over 30 years, our team of experts provide fully comprehensive movers’ services and storage facilities to residential and commercial customers.

As we’re a family run business, customer satisfaction is our number one priority, with clients returning to us time after time for our hassle-free and reliable service. Quicksilver is the only company you need for all of your residential and business removals and storage requirements.
     
Customer Reviews
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Review 8 Mar 2023
Recommended by customer in NE15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 4/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simple move from large house near village to small bungalow in village. Packed up in the morning, pause for lunch, delivered in the afternoon. Workmen were both efficient and also friendly and pleasant. All items delivered as expected. They were well packed, and I found nothing damaged. The office staff were friendly and pleasant, and dealt efficiently with the changes which I had to make. Someone on your staff made a small error, and this was competently dealt with. Our only misunderstanding was when I didn''t receive (because I was in the wrong house at the time)the invoice on the day of the move. As I do not do online banking, I went into the office with a cheque. I felt that the confusion and need for me to act quickly gave me some distress. However, with good will on both sides the matter was resolved.
 
Cost: £1002
 

"Office staff were polite and considerate, and helpful when I had to make some changes.
The method of sending out the invoice only the day before the actual move and demanding payment that day caused problems. As customers are likely to be very busy that day, perhaps a different time schedule would be better.

I suggest: As soon as the signed paper acceptance of the quotation is received in the office, the invoice is sent out immediately. It could contain 2 extra sentences. At the top:"Please read this carefully and tell us straight away of any mistakes." In bold, under the bottom line, "This invoice must be paid in full no later than 24 hours before the removal or storage begins."

This would give the firm a little space to deal with payment problems. The BAR Advance Payment Guarantee reassures customers who pay early.

"
 
 
Team:
Bob and his eam of movers were magnificent. Thank you to them. Receptionist charming and helful. Office manager firm and polite, and helpful in sorting out the payment issue.
 
 
 

Review 20 Feb 2023
Recommended by customer in NE46
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very efficiently done and the men so pleasant and cheery

"Moving home is a stressful time and was made easier by the attention of your staffSusan"
 
 
Team:
Susan on the phone and the three men who did the removals
 
 
 

Review 6 Feb 2023
Recommended by customer in Ne24
 My Age: 30 - 39 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved about 35mins drive away, from a 2-bed terrace, to a 3-bed semi. Items included a bed, large sofa suite, tables, chairs, home-office equipment, art and glassware.

"Movers were extremely efficient, professional, and kept in contact throughout the process.
No faults, no issues, no breakage or damage to anything.
They had the house cleared and loaded up in about 70-80mins, and they unloaded everything to the designated rooms on the other side in probably about an hour!
Can’t fault them at all. Really happy with the service."
 
 
 
 

Review 6 Feb 2023
Recommended by customer in NE13
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The Quicksilver team were first class in every respect, including the admin staff, I would have no hesitation in using them again. £900+

"Quicksilver we’re first class, they made my move as stress free as possible."
 
 
 
 

Review 22 Dec 2022
Recommended by customer in NE51
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packed up kitchen Removed some of pre packed boxes and garden furniture day before move Full removal
 
Cost: £1124
 

"Really happy with Quicksilver. They packed my kitchen up thoroughly, loaded a good few of my pre-packed boxes onto a van the day before we moved and finished the removal efficiently on the day.

A really lovely bunch of lads.

Thanks so much!"
 
 
Team:
Dean Craig the other guy who came on Monday and Tuesday was great too as was the other lad who helped on Tuesday
 
 
 

Review 14 Dec 2022
Recommended by customer in Ne15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house Quicksilver used to move the larger items of furnature.
 
Cost: £385
 

"The 2 removals guys were punctual, friendly and polite. Handled our furniture items with care. Good to use a local business."
 
 
Team:
Sorry, didnt catch their names
 
 
 

Review 9 Dec 2022
Recommended by customer in NE9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move
 
Cost: £705
 

"The team arrived exactly on time. we showed them what needed moving and they started straight away. They made sure everything was wrapped once inside the van Once at the new property they asked which room we wanted the furniture to be put in.They took care not to damage any of the paint work or doors"
 
 
Team:
Kevin cant remember the other mans name
 
 
 

Review 25 Nov 2022
Recommended by customer in GL5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from the North East to Gloucestershire. It involved loading my furniture from storage and also from another address before getting on the road.
 
Cost: £3468
 

"The removal crew were punctual, careful, efficient and patient."
 
 
Team:
Petesy and Anton
 
 
 

Review 25 Nov 2022
Recommended by customer in NE30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Liam and Geordie arrived promptly to removed our furniture from our home to put in storage for a few months.

"Whole experience absolutely so smooth, as moving home with all your precious contents you need to have assurance that they are going to be looked after. They were really brilliant, and took great care. Very professionally, and friendly."
 
 
Team:
Geordie and Liam
 
 
 

Review 7 Nov 2022
Recommended by customer in NE13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
house move combined with a home office move including a lot of industry books.

"The move went very smoothly, the gentlemen were excellent very polite and professional."
 
 
Team:
Team headed by Thomas
 
 
 

Review 4 Nov 2022
Recommended by customer in NE40
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had been stressed to ribbons and panicking like mad for days getting everything ready for moving.

"Dean from quicksilver knocked on our door on the morning of the move while his colleague parked the removal van and everything was absolutely fine from that moment on. They made us feel calm from the outset and we knew we were in good hands straightaway. My biggest concern was the disassembling and reassembling of our 2 giant wardrobes but my concerns were needless thanks to the care and professionalism of Dean. Dean and Graeme were joined, when we got to the new house, by George and Liam and far from being stressed we were even having a good laugh along the way. I can’t praise these lads highly enough, everyone of them worked extremely hard but kept a great and friendly humour the whole time. With a competitive price and a fantastic team if you’re looking to move house you won’t do better than ‘quicksilver’.

The move was made as smooth as possible by a fantastic team and I wouldn’t hesitate to recommend them."
 
 
Team:
Dean, Graeme, Liam and George.
 
 
 

Review 3 Nov 2022
Recommended by customer in NE42

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house.

"The quicksilver crew helped with what was a very difficult move for us from a house we have lived in for many years. They were cheerful and worked really hard, they handled our furniture carefully and helped to get the move done smoothly."
 
 
Team:
Geordie Liam and Lewis
 
 
 

Review 18 Oct 2022
Recommended by customer in Ne3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Three bed semi to a small assisted living flat , two floors up and removal company unable to use the lift!
 
Cost: £460
 

"The move was for my mother who was leaving a three bed semi to go to a small upstairs flat. The team arrived before 8 and worked non stop without any refreshments or break. Getting the keys was delayed by a couple of hours but as soon as they had access they were at the new flat and didn’t complain at all about climbing two flights of stairs as McCarthy and stone did not allow use of the lifts. They were fabulous actually. So cheerful, nothing was a bother! Can’t fault."
 
 
Team:
So sorry, three lads but I did not catch names
 
 
 

Review 18 Oct 2022
Recommended by customer in DH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This is the second time I have used Quicksilver.
 
Cost: £2500
 

"The attention to detail from them are second to none. There employees are all very polite, friendly and careful with your possessions and a credit to the company. There organizational skills are excellent too. They take all the stress away from moving house. I wouldn't hesitate in recommending them to anyone looking to move home."
 
 
Team:
Tamsin Symonds
 
 
 

Review 11 Oct 2022
Recommended by customer in NE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Would recommend Quicksilver. The lads carrying out the move were careful with my belongings in particular a very heavy display cabinet which was worth an awful lot of money. They kept in touch after packing my belongings and held them on the van during the day, waiting very patiently till the keys to my new property were finally released at 4pm. The unfortunate delay being down to my sellers solicitor and estate agent being totally incompetant! They took care in bringing everything into the new property and placed them where I requested. I found the charge for the work to be reasonable, cheaper than another 2 local removal companies I contacted. The only thing I would like to point out was the ladies were a little sullen when I called in to pay for my removals in person. Sorry I can not recall the cost of removals but it was somewhere between £550 and £600.

"Arrived on time. Loaded everything on to the van promptly. Left me a telephone number to contact when I had collected the keys to the new property.

Rang me after lunch to enquire if I had any update. Unfortunately I hadn't. By 4pm I finally received a call from my sellers incompetant estate agent that I could collect the keys.

The removal van had already parked outside the property. After informing them I was going to collect the keys they began unloading some of my belongings.

Once I arrived back the furniture was brought into the property and placed as I requested in the rooms of my choice.

The lads then bid a farewell after I signed the necessary paperwork. They were all friendly lads who just got on with what was expected of them.

I would recommend Quicksilver again simply because of the nice uncomplicated experience I had following a particularly stressful 6 months during which I was selling my home I'd lived in for over 23 years and had to deal with the most useless bunch of people I've ever had the misfortune to come across, who had the cheek to call themselves 'professionals'"
 
 
Team:
Sorry but Peetsy was the only name I was aware of.
 
 
 

Review 8 Oct 2022
Recommended by customer in NE46

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a residential move for a large property with high number of pictures and other fragile items.
 
Cost: £7000
 

"It was very easy, they came to do the survey quickly, the quote was below others we got. They were available for our dates, arrived promptly with a large and polite team of lads and got on with it. No problems, no breakages. Their foreman was very clear and communicated what they would do and how and they did it. Good service overall."
 
 
 
 

Review 28 Sep 2022
Recommended by customer in NE3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move from 5 bedroom end of terrace Heaton to 3 bedroom semi in Kenton. We opted for the packing service and over night storage before moving in.
 
Cost: £2298
 

"It was very easy to deal with Quicksilver both by phone and email, they always responded very quickly to emails and answered the phone equally quickly. Everyone we dealt with in the office was both friendly and efficient which helped a great deal with the overall stress of moving. We were really happy with the packing service and would certainly recommend this as it means you don't have to sit around looking at boxes for weeks. Everything was packed really well and as a consequence there were no damaged or broken items. On the day of the move the guys worked really hard, they were all very helpful and cheerful which goes a long way to making things stress free. We opted for the overnight storage, so we moved in the following day and again the guys we great and work very hard. They re-assembled our beds put the furniture just where we wanted it and even suggested a much better place for a large piece of furniture. Everything went very smoothly. Our TV unit was accidentally damaged, but they pointed it out to us and took it away and it was fully repaired, it was returned to us very quickly as good as new. All in all, I can't fault the service and would highly recommend Quicksilver. We had previously moved two years ago and used Pickfords and we found in terms of cost, communication and service Quicksilver was far better."
 
 
 
 

Review 26 Sep 2022
Recommended by customer in NE28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had Quicksilver removers three years ago when I moved house and recently had my piano delivered which has been in cold storage since then.
 
Cost: £160
 

"I have found all aspects of the company very good to deal with.
The office staff have always been pleasant and helpful and the delivery men helpful and cheerful, sadly this is rarely the case these days so it has been my pleasure to deal with them and I would not hesitate to recommend them."
 
 
 
 

Review 19 Aug 2022
Recommended by customer in Ne40
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 2 bed cottage to 2 bedroom bungalow. Quicksilver came out a few weeks before the move and provided an accurate quotation and assessed what needed to be moved. They accommodated the service the day before completion.
 
Cost: £648
 

"Outstanding service from the removal guys. They arrived ahead of agreed time, were very careful handling belongings and everything was protected by dust sheets and covers. The bed was dismantled and clothes taken in hangers. They made my elderly parent’s move a dream after a very stressful experience the day before with solicitors and estate agents. The guys were super friendly and went above and beyond expectations. I can’t thank them enough and would strongly recommend to anyone looking for a removal firm. If i could score 11 out of 10 I would. Thanks so much Quicksilver."
 
 
Team:
Thomas was one of them and a number of others
 
 
 

Review 2 Aug 2022
Recommended by customer in NE3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Sussex to Gosforth.
 
Cost: £4785
 

"Fantastic company to deal with from start to finish. Packers were brilliant and efficient. No damages when unpacking and very happy with the service would highly recommend"
 
 
Team:
Lewis, Thomas, Greaham, Anton, Geordie
 
 
 
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