Quicksilver Moving & Storage

Where reputations count.

Ponteland Road, Throckley
Newcastle Upon Tyne
Tyne and Wear
NE15 9EP

Removers - Removals Companies

www.quicksilverthemover.com

Email This Business

Tel 0191 264 6677

Listed under: Removers / Removal Companies

99% recommended Rating 9.5/100
156 reviews since 2009

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 156 reviews since 2009

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Good local company" more

" Quicksilver were easy to deal with, all staff were very polite and professional at all times. The movers were very hard working and good humoured. This is the second time we have used Quicksilver and ...." more

" The no answers above may well be that I have forgotten or paid no attention at the time! The service was clear and communication with the firm was easy and effective. The liaison with the firm went ...." more

" Silverlink moved my elderly parents last Friday & from the minute they arrived, Billy & Lewis went out of their way to explain exactly what would happen & how the day would pan out. They were so frien...." more

About Us
Information provided by the business
Legal Name: D Collard Ltd. Limited Company.

Quicksilver Removals and Storage is one of the premier movers and storage firms in the North East; covering the whole of the UK including international moves. With a sterling reputation covering over 30 years, our team of experts provide fully comprehensive movers� services and storage facilities to residential and commercial customers.

As we�re a family run business, customer satisfaction is our number one priority, with clients returning to us time after time for our hassle-free and reliable service. Quicksilver is the only company you need for all of your residential and business removals and storage requirements.

Review 9 Jul 2020 Recommended by customer in NE20 I'm: Male business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Contents of house including grand piano into storage

Cost: £1950

"Good local company"

Team:
Sorry can�t remember names they were all good

REPORT THIS REVIEW

Review 2 Jul 2020 Recommended by customer in KY12 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved home from North East England to Fife, Scotland.

Cost: £2600

"Quicksilver were easy to deal with, all staff were very polite and professional at all times. The movers were very hard working and good humoured. This is the second time we have used Quicksilver and we would happily use them again."

Team:
Billy, Lewis, Thomas

REPORT THIS REVIEW

Review 30 Jun 2020 Recommended by customer in NE3 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 5 - 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move out of large six bedroom house to smaller traditional four bedroom house required selection of furniture to fit smaller scale and removal to storage of a number of items, later transported to another holiday house. The removal team worked hard and were practical and helpful in all they did at the time of the move. The stored items were later taken out and delivered again with practical �can do� attitudes and generally helpful and careful. Storage costs accumulated more than we wished for but this was not down to the company, just circumstances arising from the Covid pandemic.

Cost: £2000

"The no answers above may well be that I have forgotten or paid no attention at the time!
The service was clear and communication with the firm was easy and effective.
The liaison with the firm went through one lady which made it easy to deal with. The removal staff were excellent on both occasions. The removal staff were
prompt, well prepared, courteous and very effective. They were careful and attentive to the needs and nothing seemed to be too much trouble for them, they were overall excellent."

Team:
I cannot remember the names.

REPORT THIS REVIEW

Review 29 Jun 2020 Recommended by customer in NE13 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a move from a 2 bed bungalow to a 2 bed bungalow.

Cost: £528

"Silverlink moved my elderly parents last Friday & from the minute they arrived, Billy & Lewis went out of their way to explain exactly what would happen & how the day would pan out. They were so friendly & helpful, as well as being extremely efficient & careful with my parents belongings. They were very respectful when my dad was asking questions - nothing was a problem to them. We all felt that they provided an exceptional service, so if you are planning a house move, these lads come highly recommended. Thanks again to them for making the day go so calmly & smoothly!"

Team:
Billy & lewis

REPORT THIS REVIEW

Review 24 Jun 2020 Recommended by customer in NE19 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of stored furniture into a new home, along with moving more items from our current home to the new one.

Cost: £1296

"Our move was a two fold experience with Quicksilver. But both involved moving to an adjacent property with most of our belongings being stored on the 1st trip & the second in reverse. That is having our belongings back from storage into the new home, along with moving some more furniture from our current house to the new one on the same day. Our belongings had to be stored for a much longer period due to the Lockdown but very delighted to see no damages during this time. The Quicksilver Team were very efficient in removing and placing everything to the correct rooms. They were well co-ordinated on both visits and readily moved things around if needed to afterwards.
The price was the same both times - �1296.00 for each removal. Thinking over the costs involved, the 2nd move should perhaps be lower, as it actually took less than half the time of the 1st move. But due to the Lockdown, no one was actually able to visit us to provide a considered quotation for the work involved. However, all their staff members are to be commended for their careful handling of everything on the days.
Special thanks also to Julie Heaton, in Sales Support, who helped us In many a stressful time, and reassured us with her calm and helpful manner.
We would certainly recommend Quicksilver to our family and friends. Thanks for being good �Movers�."

Team:
We remember Rob, Liam, Mitch, phil, Kev were part of an overall great team.

REPORT THIS REVIEW

Review 27 May 2020 Recommended by customer in NE5 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsized move during lockdown

Cost: £432

"Excellent service, would definitely recommend"

REPORT THIS REVIEW

Review 27 Apr 2020 Recommended by customer in NE42 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Absolutely brilliant!

Cost: £1500

"Great team effort very professional"

Team:
Geordie

REPORT THIS REVIEW

Review 7 Dec 2019 Recommended by customer in NE3 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Contents of a large house and gardening equipment from one house to another 12 miles apart. Masses of books and pictures. On the day there had to be financial transactions of both buying and selling which delayed delivery until 4pm. On the last Friday of the month which is always the most difficult day.

Cost: £1400

"I received clear and courteous treatment from start to finish. Clear instructions and communications about timing. Patience when things didn�t go entirely to plan.
The weather was poor - wet and muddy - which made matters difficult but care was taken in keeping carpets clean. Delivery into nominated rooms largely observed. Much easier overall than I had feared and better than I hoped."

Team:
Geordie and his team

REPORT THIS REVIEW

Review 5 Dec 2019 Recommended by customer in Ne15 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move

"Can't fault the removal guys they were fantastic and made a stressful day go extremely smoothly.They were professional throughout.

I was moving into a new build on a very muddy building site and had new light coloured carpets without asking they arranged themselves so 2 guys were inside with shoes off and the others were outside. I was so appreciative of this and can't thank them enough."

Team:
Aaron, Lenny, Dean M

REPORT THIS REVIEW

Review 12 Nov 2019 Recommended by customer in NE13 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Taking contents of a 5 bed house to a 4 bed house. Team of 8 with 3 trucks.

Cost: £850

"Absolutely fantastic experience with Quicksilver. The team were super friendly, careful and knew what they were doing. We will definitely use them again."

Team:
Liam, Lewis

REPORT THIS REVIEW

Review 30 Oct 2019 Recommended by customer in NE20 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

After a long period of time, living apart from our personal items, we were finally reunited on completion of our latest project.

Cost: £1000

"Very professional firm with staff who courteous, polite and efficient. Wouldn�t hesitate to recommend"

Team:
Unknown

REPORT THIS REVIEW

Review 14 Oct 2019 Recommended by customer in NE46 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I was moved from Heddon to Hexham, bungalow to bungalow.

Cost: £402

"The Move went very smoothly. The guys were professional, friendly and helpful."

Team:
Arron & Lewis

REPORT THIS REVIEW

Review 6 Oct 2019 Recommended by customer in NE61 My Age: 50 - 59 I'm: Female I haven't used this business before business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from three bedrooms house to two bedrooms apartment

"The two guys Kevin and Aaron were brilliant, really friendly and helpful nothing was a bother to them. They worked really quickly and efficiently and made the move really easy. I would highly recommend this company."

Team:
Kevin and Aaron

REPORT THIS REVIEW

Review 5 Sep 2019 Recommended by customer in DL7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Heaton and, after 3 months of storage during which I called at Quicksilver to collect my rugs for cleaning (no problems with access, staff helpful) we moved to North Yorkshire.

"Throughout this staff were keen to assist and prompt to do so.
We would like to make particular praise to Lewis and Dean who offloaded our furniture and belongings. These guys were incredibly resourceful and hardworking. We moved into a cottage with a narrow stairwell and getting some of our furniture upstairs required ingenuity and sweat. Nothing was too much trouble. Can't say clearly enough that we were grateful, impressed and charmed. Hard work, good craic and no damage. Recommended."

Team:
Julie, Lewis, Dean

REPORT THIS REVIEW

Review 21 Aug 2019 Recommended by customer in NE15 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from 3 bedroom house to another 3 bedroom house in same area

"The removals lads were excellent, they we punctual, worked out the best way to move bigger items, they were polite, friendly and very careful.
The price was excellent."

Team:
Aaron

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Review 27 Jul 2019 Recommended by customer in Sg14 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Part load from Newcastle to Hertforddhire.

Cost: £600

"Both Craig and Lewis were so helpful great communication on time put everything in its place and nothing was a both. The collection storing and delivering was outstanding ... all the staff could not have been more helpful.Craig and Lewis and girls in office"

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Review 22 Jul 2019 Recommended by customer in NE13 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move.

Cost: £450

"The total experience dealing with Quicksilver has been very positive.Our initial enquiry resulted in a prompt visit from a representative-
Who recorded the items to be moved and gave advice regarding packing and the removal process
The visit was promptly followed by a detailed quote for the work
The administration and communications with the organisation throughout was efficient
The move was made easy by the two employees who were very helpful and professional.

"

Team:
Cannot remember names

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Review 16 Jul 2019 Recommended by customer in NE3 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of contents of three bedrooms house to storage and back again once building work has been completed.

"We were very happy with the care that Quicksilver staff took in moving the whole contents of our house into storage and then delivering carpets back to be laid and cleaned before the contents were returned. The price was very competitive but what was really important to us was the care of our furniture and belongings, which was fantastic, and the care of our newly refurbished home when the stuff was brought back. I was anticipating a few knocks to newly painted walls and newly laid oak floors but there were none. I recommend Quicksilver wholeheartedly. Everyone was nice and supportive through a stressful process and made our move easier for us. The guys dismantled and put together beds and our table expertly. We are happy."

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Review 22 May 2019 Recommended by customer in NE46 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Hexham to Shotley Bridge

"Quicksilver undertook an excellent move in a single day with no losses and no breakages. The guys were very good and this is the second time I have used the company.
I would strongly recommend them."

Team:
sorry cant remember

REPORT THIS REVIEW

Review 17 May 2019 Recommended by customer in NE42 I'm: Male business Quicksilver Moving & Storage https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilvermovingstorage-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Last minute booking

Cost: £1600

"Brilliant efficient service, polite and friendly staff.

Julie in the office so kind and helpful.

Removal men so careful with my belongings, can't thank them enough"

Team:
Julie, Billy, Kev and others

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