Quicksilver

Where reputations count.

Ponteland Road, Throckley
Newcastle Upon Tyne
Tyne and Wear
NE15 9EP

Removers - Removals Companies

www.quicksilverthemover.com

Email This Business

Tel 0191 264 6677

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
176 reviews since 2009

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 176 reviews since 2009

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Very professional, lovely blokes. Made us feel relaxed about the move." more

" Me and my partner moved us and our 3 year old from Newcastle to Southampton. We already had a quote sorted with another firm but at the last minute our original movers told us they were busy. We found...." more

" Quicksilver staff from start to finish were all polite, friendly and helpful. We were booking with only a week or so to get things organised and they recognised the pressure we were under. The rem...." more

" Very friendly when I contacted the company. Came quickly to give quote.we moved at a very busy time but they were able to work around our preferred dates. The pre packing service was excellent & very...." more

About Us
Information provided by the business
Legal Name: D Collard Ltd. Limited Company.

Quicksilver Removals and Storage is one of the premier movers and storage firms in the North East; covering the whole of the UK including international moves. With a sterling reputation covering over 30 years, our team of experts provide fully comprehensive movers� services and storage facilities to residential and commercial customers.

As we�re a family run business, customer satisfaction is our number one priority, with clients returning to us time after time for our hassle-free and reliable service. Quicksilver is the only company you need for all of your residential and business removals and storage requirements.

Review 15 Jul 2021 Recommended by customer in NE15 My Age: up to 29 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Reasonably priced. Very experienced and made us feel at ease and that everything was taken care of.

"Very professional, lovely blokes. Made us feel relaxed about the move."

REPORT THIS REVIEW

Review 15 Jul 2021 Recommended by customer in SO15 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Me and my partner are both teachers and have an insane amount of books (like, 20 bookcases worth) and we moved us and our 3 year old from Newcastle to Southampton

Cost: £4200

"Me and my partner moved us and our 3 year old from Newcastle to Southampton. We already had a quote sorted with another firm but at the last minute our original movers told us they were busy. We found Quicksilver and someone came out the next day and sent us a quote the next morning. From start to finish everyone I dealt with was very efficient, friendly, and explained everything thoroughly and clearly. The packers and movers themselves were very clean, friendly, and packed everything very well. The guys were so friendly and polite and fast, they were fantastic. I genuinely can't think of any improvements that could have been made. I would have no hesitation recommending this firm to anyone and would definitely use them again. Hope you all got home in time for the match guys! :D Thanks so much for your help, brilliant service all round :)"

REPORT THIS REVIEW

Review 7 Jul 2021 Recommended by customer in NG2 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were moving from the north east to the midlands and were fortunate to have good dry days for removal and relocation.

"Quicksilver staff from start to finish were all polite, friendly and helpful. We were booking with only a week or so to get things organised and they recognised the pressure we were under.

The removal vans arrived at the times given to us and the teams worked efficiently and with care and thoughtfulness.

We would definitely recommend Quicksilver as a caring and efficient Removal company."

REPORT THIS REVIEW

Review 1 Jul 2021 Recommended by customer in CA48 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from house to 1st floor apartment

"Very friendly when I contacted the company. Came quickly to give quote.we moved at a very busy time but they were able to work around our preferred dates.
The pre packing service was excellent & very quick.
On the day of removal the Team were fantastic and very patient when we had a delay in getting the keys.
The team never stopped working and could not have been more helpful."

Team:
Geordie and the team

REPORT THIS REVIEW

Review 30 Jun 2021 Recommended by customer in Dh8 I'm: Male business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

Our move date was given at short notice but Quicksilver we�re able to accommodate it, luckily. I was nervous about the move but the staff I spoke to were really helpful, gave me all the information I needed and rang back when they said they would. The crew turned up on the day early and were quick to get on. As a keen gardener I had more pots and garden furniture than I realised, the crew were amazing and realised we needed another van. This was sent for with no fuss which helped keep everything on track. Some furniture needed to be taken apart and reassembled- which was carried out to a high standard. The crew were polite and friendly throughout the whole day.

"I would recommend Quicksilver for any home move. They are a well organised business and this is clear both before the move and on the date. They arrived on time which was appreciated. Everything was moved carefully. Furniture was reassembled well and nothing was broken or scratched during the move. Even on a hot day they kept working at a good pace and packed the van well to maximise the space available."

Team:
I would say a big thank you to all the staff. Philip and Richard in the office and the crew.

REPORT THIS REVIEW

Review 29 Jun 2021 Recommended by customer in Ne61 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Surrey to Northumberland from a 4 bed semi with loft conversion to a 4 bed detached and quicksilver were absolutely fantastic.

"
They came over the day before to check all was in order and on the day nothing was too much trouble. The team were super friendly, careful and packed quickly but with real attention to detail.

We had wardrobes that could no longer fit down the stairs due to loft conversion and they dismantled for us which was great.

We had rain when the team unpacked and they took great care to minimise the dirt coming into the house. Everything was placed where we asked and again the team were friendly helpful and careful.

I would have no hesitation in using quicksilver again�. Although I do hope never to move again!!!!!"

Team:
Craig and Luke

REPORT THIS REVIEW

Review 28 Jun 2021 Recommended by customer in Dh5 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a 5 bedroom detached to a 4 bedroom detached at a weeks notice.

Cost: £1400

"The team turned up on time and just cracked on with the job, they didn't moan about difficult items or moves like the 3 piece sofa having to be lowered down the stairwell.
They were happy in their work and a pleasure to deal with our move was very stressful but the team made the physical move very easy adn without any additional hassle.

We couldn't thank them enough and couldn't recommend them any higher."

REPORT THIS REVIEW

Review 23 Jun 2021 Recommended by customer in NE3 My Age: 40 - 49 I'm: Male My level of experience of similar services: Beginner I have known this business: 5 - 10 years business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from a 2 bed house in Fenham to a 4 bed house in Melton Park. Included packing service.

Cost: £1150

"The quotation appointment was thorough and prompt, very professional appearance and demeanour.
We were very happy with the price we were quoted and were happy to proceed.
Due to some issues with our buyer's finances we were not able to completely confirm our moving date, which was given at short notice but not fully confirmed till the week of the move. I was in contact with one of the customer advisers who advised me that they needed the acceptance form to book it in, but with the uncertainty surrounding our buyers I couldn't commit to the cost at that point. I then received a call from a gentleman who advised our vendors were booking their services too, and that he couldn't book the day we had requested for our combined move, but could do the following day. We were fine with this and he advised we would be in the diary. I don't know whether he assumed we had submitted the acceptance form already and if it was just a miscommunication, but a week before our move they advised that they were fully booked now and couldn't fit us in, stating that we had not submitted the acceptance form as the reason for dropping us. This was quite a stressful thing to hear so close to the move date. But they then called the following day to say they'd had a cancellation and could fit us in after all. This was the only negative in the process - and due to our unique situation of not being able to confirm moving date until a few days before.
The team who came to pack and then complete the move were fantastic. Very good attitudes and hard workers, they packed everything extremely well with no breakages or damage. They did an excellent job.
Overall we are very pleased with the service we received and would certainly recommend Quicksilver to other people."

Team:
Liam (packer/mover) - was particularly good.

REPORT THIS REVIEW

Review 21 Jun 2021 Recommended by customer in Ne51 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had 5 very heavy free standing wardrobes to be moved as well as the other house contents and although it was a real struggle there was no complaining they remained cheerful and just got on with it.

Cost: £960

"The team of men were exceptionally efficient and friendly. We found the whole experience as stress free as any house move can be and I am very happy to recommend this company to anyone."

Team:
Everyone

REPORT THIS REVIEW

Review 18 Jun 2021 Recommended by customer in NE5 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Two vans arrived, loaded up in 2.5 hours, brought everything to the new house. Waited patiently and then unloaded into the rooms as directed.

"The team arrived on time and were extremely quick and efficient. Nothing was too much trouble and we were impressed at how careful they were with the furniture and our walls!
I would definitely recommend Quicksilver Removals for home moving and would use them again in the future. Many thanks lads!"

Team:
Craig and David and the other nice lad who�s first day it was!

REPORT THIS REVIEW

Review 15 Jun 2021 Recommended by customer in NE23 I'm: Male business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Temporary move from.3 bed house to 1st floor flat

"Excellent from start to finish, used quicksilver 9 years ago on recommendation, and decided to use them again, once again excellent. The two lads, Tom and Lewis, were absolutely brilliant, we will definitely use them again when we move again in December."

Team:
Lewis and Tom

REPORT THIS REVIEW

Review 25 May 2021 Recommended by customer in NE51 My Age: up to 29 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moving from a 2 bed to a 3 bed house

"Quicksilver were great to work with, the team were very careful with all of our items and arranged everything so the move was very quick. I would happily use Quicksilver again."

Team:
Jo and Team

REPORT THIS REVIEW

Review 18 May 2021 Recommended by customer in NE8 I'm: Male business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move carried out on Mon 10 May. This was a small move and only involved a small van and was fully completed in 4 hours.

Cost: £528

"Staff were helpful and engaged. Removal started exactly on time. Small damage to last delivered item was pointed out immediately to me.
Bed was disassembled/assembled correctly - this was the only job that was outside of load and deliver - no packaging required.
Geordie and team were extremely courteous throughout the operation.

"

Team:
Geordie and two other team members

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in NE2 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large three storey house with an office moving into a larger four storey house with two offices, and lots of bikes, etc.

Cost: £1100

"At short notice Quicksilver came out, explained everything and provided a quote within 1 day. On the day of the move the team of four worked hard and communicated throughout, they were fun and respectful and made a tough day so much easier. A very good experience all round."

REPORT THIS REVIEW

Review 5 Mar 2021 Recommended by customer in NE15 I'm: Male business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move from Prudhoe to Lemington

Cost: £820

"All went as planned"

Team:
Pete & Lenny- they did a great job

REPORT THIS REVIEW

Review 2 Mar 2021 Recommended by customer in NE3 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went well. Great lads who worked very hard throughout the day.

"All went well. Great lads who worked very hard throughout the day."

REPORT THIS REVIEW

Review 10 Feb 2021 Recommended by customer in NE13 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal from a 3 bedroom semi-detached house to a 3 bedroom detached bungalow, both in the Newcastle upon Tyne area.

Cost: £480

"Quicksilver were recommended to us by a relative who had used them a few times for both personal and business moves.
From the very first call with Tamsin, we found her to be very friendly, understanding and pleasant to deal with. Due to COVID, she sent us a form to complete regarding our belongings to be moved.
The quotation we received was reasonable and competitive compared to other quotes received.
We packed ourselves using our own boxes (many came from a friend who had also recently moved house), but Quicksilver offered to supply any extra boxes we might need.
On removal day Lewis and Liam were expected at 8.30am, but arrived at 8.00am and got straight on with the job. They walked through the house to assess what was to be loaded and proceeded to load the removal van in the most efficient way. They hardly stopped and were finished loading before 1.00pm. They requested another vehicle to load the garden furniture and planters and George came along with that.
At the bungalow our furniture was offloaded into the required rooms quickly and efficiently.
Several times I asked if I could help carry something, but was told thank you, but it was not necessary.
We were absolutely delighted with the whole team and the way our move was handled and not only would we have no hesitation in recommending Quicksilver to anybody planning on moving, but we have already recommended them to two different friends who are soon to be moving home.
A big thank you to the whole team for an efficient and professional service."

Team:
Tamsin (on phone), Lewis, Liam (main team), George.

REPORT THIS REVIEW

Review 18 Jan 2021 Recommended by customer in NE7 My Age: 40 - 49 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move of our family house to our new home.

"The Quicksilver team were punctual, polite and extremely hard working. They moved our home safely despite awful weather conditions, ensuring that we were in our new home in good time to start unpacking. Thanks very much."

REPORT THIS REVIEW

Review 16 Dec 2020 Recommended by customer in NE61 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Big move from south to the north of England. A very large quantity of possessions to be moved, includes contents of garage, garden and craft supplies.

Cost: £8000

"I cannot recommend Quicksilver more highly. They have all gone over,above and beyond their job titles. From the office staff to the men loading and unloading us into our new house. They were so professional, polite, accommodating and nothing was a bother. They took very good care of our possessions and always had a smile. The schedule went to plan, they were on time with everything and they kept me informed every step of the way what would happen. The men all worked so hard and well as a team and I think you should be so proud to have such a hardworking workforce.
I would definitely recommend Quicksilver as a removal company."

Team:
Mark Dealtry,Julie Heaton(office).Lewis,Liam,Tom,Craig,Tom jnr

REPORT THIS REVIEW

Review 30 Nov 2020 Recommended by customer in NE3 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business Quicksilver https://www.referenceline.com/removers_removals_companies-in-newcastleupontyne-quicksilver-15195

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

moving a 4-bed household items to a nearby place.

Cost: £1068

"Out of all the services involved in moving house, we are most satisfied with the mover. They are professional, polite, and joyful at their work."

Team:
The whole team, the boss of the company came and worked with others.

REPORT THIS REVIEW

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