Quicksilver

Ponteland Road, Throckley
Newcastle Upon Tyne
Tyne and Wear
NE15 9EP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Quicksilver 9.6/100
232 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 232 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Prompt courteous excellent service as aleays"   more
 
" They provided good quality boxes and hanging boxes for us and helped with every aspect of making a very stressful event not stressful at all,we were extremely worried about our piano coming down a ver...."   more
 
" The initial paperwork was professional, giving us confidence in the service. The crew were absolutely fantastic. They were all very polite, happy and had great banter. They worked well together and w...."   more
 
" Fantastic experience from start to finish. Tony gave us a clear, very reasonable quote, Tamsin in the office was also very quick to reply and help us with any questions. On the day, couldn't have a...."   more
 
 
About Us


Quicksilver Removals and Storage is one of the premier movers and storage firms in the North East; covering the whole of the UK including international moves. With a sterling reputation covering over 30 years, our team of experts provide fully comprehensive moversí services and storage facilities to residential and commercial customers.

As weíre a family run business, customer satisfaction is our number one priority, with clients returning to us time after time for our hassle-free and reliable service. Quicksilver is the only company you need for all of your residential and business removals and storage requirements.
     
Customer Reviews
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Review 17 May 2024
Recommended by customer in NE20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery of container items. Service was quick efficient and courteous. Would always use and recommend

"Prompt courteous excellent service as aleays"
 
 
 
 


Review 29 Apr 2024
Recommended by customer in Ne20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not have been more helpful in anyway they were as professional and courteous as possible

"They provided good quality boxes and hanging boxes for us and helped with every aspect of making a very stressful event not stressful at all,we were extremely worried about our piano coming down a very tricky set of stairs but they provided the equipment and very well trained staff to make it look easy,I canít say enough about the Quicksilver people they were amazing so please share our feedback many thanks from Rob and Bev Armstrong"
 
 
Team:
Tony Colard,and Rob
 
 
 


Review 25 Apr 2024
Recommended by customer in NE21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move out and in on the same day, including garden furniture and getting a sofa down from the 1st floor via very tight corridors.

"The initial paperwork was professional, giving us confidence in the service.
The crew were absolutely fantastic. They were all very polite, happy and had great banter. They worked well together and worked very fast. Absolutely no damaged items at all.
My husband was nervous about the TV- this was packed by the movers beautifully in a very secure transport bag/case and resulted in no damage.
I was worried about getting the sofa bed down the flight of stairs. It was wrapped up, and brought down the stairs brilliantly- they made it look easier than when it was bought!

We had an issue with our neighbour (unrelated to the movers), and the crew handled this really well and were very understanding. It was very much appreciated.

The crew handled all items with care, whilst working with efficiency to get all the goods out and then into the new property.

We were very impressed. We will be recommending them, and will be using them for our future moves."
 
 
Team:
Sorry canít remember, there was a Romanian guy, a slightly older guy and a younger newer guy.
 
 
 


Review 15 Dec 2023
Recommended by customer in NE23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from top floor 2 bedroom flat to 4 bedroom flat, split over 2 floors with no lift at either end. Included massive collection of CDs, vinyl and books.

"Fantastic experience from start to finish. Tony gave us a clear, very reasonable quote, Tamsin in the office was also very quick to reply and help us with any questions. On the day, couldn't have asked for better service - foreman Geordie and a lovely bunch of lads remained cheerful and friendly throughout, despite the move involving a massive amount of stairs with no lift at either end and a LOT of heavy boxes containing my huge music collection. Nothing was too much trouble. Brilliant."
 
 
Team:
Geordie, Petesy & 5 other lads whose names I didn't catch
 
 
 


Review 12 Dec 2023
Recommended by customer in Ne51
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 bedroom house to 1 bedroom bungalow

"Everything was spot on. The two young men were very pleasant, professional and helpful. This is the second time Iíve used Quicksilver and I would recommend them to anyone."
 
 
 
 


Review 29 Nov 2023
Recommended by customer in BN44
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Quicksilver emptied a large house for us including carefully wrapping some sentimentally valuable paintings. They then stored everything for a year. After that they delivered everything to our new home at the other end of England.

"Excellent. They were patient, careful and good to deal with. Thank you."
 
 
 
 


Review 25 Sep 2023
Recommended by customer in NE13
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved to downsize, not too far away. I still had a lot to take to my new address.

"I felt the information was given too much by email. I would have preferred letters sent by post, as they are easier to read. The office staff were helpful when I panicked about my payment. The men who moved me were very good and helpful. I thought they did a excellent job for me at a very stressful time."
 
 
Team:
Dean Anton Nicky and I think the lovely lady in the office was called Susan .
 
 
 


Review 4 Sep 2023
Recommended by customer in NE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 4 bedroom house to a top floor 2 bed flat (with 4 flights of stairs)

"Friendly, helpful experience to get a quote - someone visited and took the time to properly understand what we needed.

Wasn't the cheapest quote I received but they were more reassuring in understanding what we needed and explaining how they'd handle it. They also didn't spend half the time slagging off other firms, which some other people quoting did.

Excellent admin throughout - regular, friendly email contact from the office to make sure I had everything and to keep me updated

Both packing boxes and movers on the day were dead on time

Lovely bunch of 6 lads handling the move - obviously the amount of stairs was a challenge but they handled it all with a smile and a joke - I never heard a single negative thing the whole time. Nothing was too much trouble. Whole move was done much more quickly than I'd expected and was much less stressful than I'd feared thanks to the team.

Not the cheapest but well worth the extra for peace of mind and dealing with such a great bunch of people."
 
 
Team:
Geordie was the foreman - can't remember the other 5 lads' names but all were great
 
 
 


Review 2 Aug 2023
Recommended by customer in NE15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full home removal from our old home to our new home.

"Our home move was made super easy and stress free with Quicksilver. The team were great, packing all of our items in the morning from dismantling beds to handling our fragile objects. Moved us in to our new home in the afternoon reassembling beds, mattresses, our sofa etc so our new home was fully liveable. The team were timely, very professional and the service as a whole was seamless. Quicksilver provided us with all the boxes we needed for the move including hanging boxes for clothing which was very convenient. Brilliant experience!"
 
 
Team:
Jo, Tamsin and Nicky
 
 
 


Review 10 Jul 2023
Recommended by customer in NE21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved for a second floor apartment with no lifts to a house

"I was extremely impressed by the professionalism shown by the work men. Due to the awkwardness of the stairs they had to call in extra staff to help. Each and every member of staff was polite, friendly and so helpful. They made my move go as smoothly as possible. Care was taken to protect all my valuables and everything arrived safely and undamaged. I will definitely recommend to others.
"
 
 
Team:
I remember the main worker was called Nicky.
 
 
 


Review 8 Jun 2023
Not Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving service

"Communications were poor"
 
 
 
 


Review 8 Mar 2023
Recommended by customer in NE15
 
 
Satisfaction Ratings
 
Sales & Support 4/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simple move from large house near village to small bungalow in village. Packed up in the morning, pause for lunch, delivered in the afternoon. Workmen were both efficient and also friendly and pleasant. All items delivered as expected. They were well packed, and I found nothing damaged. The office staff were friendly and pleasant, and dealt efficiently with the changes which I had to make. Someone on your staff made a small error, and this was competently dealt with. Our only misunderstanding was when I didn''t receive (because I was in the wrong house at the time)the invoice on the day of the move. As I do not do online banking, I went into the office with a cheque. I felt that the confusion and need for me to act quickly gave me some distress. However, with good will on both sides the matter was resolved.

"Office staff were polite and considerate, and helpful when I had to make some changes.
The method of sending out the invoice only the day before the actual move and demanding payment that day caused problems. As customers are likely to be very busy that day, perhaps a different time schedule would be better.

I suggest: As soon as the signed paper acceptance of the quotation is received in the office, the invoice is sent out immediately. It could contain 2 extra sentences. At the top:"Please read this carefully and tell us straight away of any mistakes." In bold, under the bottom line, "This invoice must be paid in full no later than 24 hours before the removal or storage begins."

This would give the firm a little space to deal with payment problems. The BAR Advance Payment Guarantee reassures customers who pay early.

"
 
 
Team:
Bob and his eam of movers were magnificent. Thank you to them. Receptionist charming and helful. Office manager firm and polite, and helpful in sorting out the payment issue.
 
 
 


Review 20 Feb 2023
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very efficiently done and the men so pleasant and cheery

"Moving home is a stressful time and was made easier by the attention of your staffSusan"
 
 
Team:
Susan on the phone and the three men who did the removals
 
 
 


Review 6 Feb 2023
Recommended by customer in Ne24
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved about 35mins drive away, from a 2-bed terrace, to a 3-bed semi. Items included a bed, large sofa suite, tables, chairs, home-office equipment, art and glassware.

"Movers were extremely efficient, professional, and kept in contact throughout the process.
No faults, no issues, no breakage or damage to anything.
They had the house cleared and loaded up in about 70-80mins, and they unloaded everything to the designated rooms on the other side in probably about an hour!
Canít fault them at all. Really happy with the service."
 
 
 
 


Review 6 Feb 2023
Recommended by customer in NE13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The Quicksilver team were first class in every respect, including the admin staff, I would have no hesitation in using them again. £900+

"Quicksilver weíre first class, they made my move as stress free as possible."
 
 
 
 


Review 22 Dec 2022
Recommended by customer in NE51
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packed up kitchen Removed some of pre packed boxes and garden furniture day before move Full removal

"Really happy with Quicksilver. They packed my kitchen up thoroughly, loaded a good few of my pre-packed boxes onto a van the day before we moved and finished the removal efficiently on the day.

A really lovely bunch of lads.

Thanks so much!"
 
 
Team:
Dean Craig the other guy who came on Monday and Tuesday was great too as was the other lad who helped on Tuesday
 
 
 


Review 14 Dec 2022
Recommended by customer in Ne15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house Quicksilver used to move the larger items of furnature.

"The 2 removals guys were punctual, friendly and polite. Handled our furniture items with care. Good to use a local business."
 
 
Team:
Sorry, didnt catch their names
 
 
 


Review 9 Dec 2022
Recommended by customer in NE9
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move

"The team arrived exactly on time. we showed them what needed moving and they started straight away. They made sure everything was wrapped once inside the van Once at the new property they asked which room we wanted the furniture to be put in.They took care not to damage any of the paint work or doors"
 
 
Team:
Kevin cant remember the other mans name
 
 
 


Review 25 Nov 2022
Recommended by customer in GL5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from the North East to Gloucestershire. It involved loading my furniture from storage and also from another address before getting on the road.

"The removal crew were punctual, careful, efficient and patient."
 
 
Team:
Petesy and Anton
 
 
 


Review 25 Nov 2022
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Liam and Geordie arrived promptly to removed our furniture from our home to put in storage for a few months.

"Whole experience absolutely so smooth, as moving home with all your precious contents you need to have assurance that they are going to be looked after. They were really brilliant, and took great care. Very professionally, and friendly."
 
 
Team:
Geordie and Liam
 
 
 

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