Quicksilver

Ponteland Road, Throckley
Newcastle Upon Tyne
Tyne and Wear
NE15 9EP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Quicksilver 9.6/100
238 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 238 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Pre move packing day by Kevin was good. Boxes clearly marked so made finding boxes post move was very easy. Excellent care of two pieces of furniture carried out well, even negotiating very heavy ite...."   more
 
" Nicky and Steven were brilliant. Absolutely excellent service and went above and beyond to deliver everything safely. Couldn’t recommend them more. Absolutely spot on!"   more
 
" The price quoted was very thorough and excellent value for money. All of the staff were very friendly and helpful, the whole process very efficient. The fellas in the team doing the actual moving were...."   more
 
" Quicksilver came to our aid at the point in time in the chain when things were getting a little more stressful with dates, exchange and completion of our family home. We had previously booked a remova...."   more
 
 
About Us

Quicksilver Removals and Storage is one of the premier movers and storage firms in the North East; covering the whole of the UK including international moves. With a sterling reputation covering over 30 years, our team of experts provide fully comprehensive movers’ services and storage facilities to residential and commercial customers.

As we’re a family run business, customer satisfaction is our number one priority, with clients returning to us time after time for our hassle-free and reliable service. Quicksilver is the only company you need for all of your residential and business removals and storage requirements.
     
Customer Reviews
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Review 9 Aug 2024
Recommended by customer in NE3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Particular care was taken with two items of furniture as requested. E tra staff were used to ensure enhanced, risk minimisation care given. Items were appropriately protected Relocation was within 5 miles

"Pre move packing day by Kevin was good. Boxes clearly marked so made finding boxes post move was very easy.
Excellent care of two pieces of furniture carried out well, even negotiating very heavy item down narrow staircase.
Boxes delivered into appropriate rooms and neatly at destination -again, making the finding of contents easy.
Extra staff used to move difficult pieces of furniture.
Wardrobes well reconstructed post move by staff."
 
 
Team:
Kevin, Craig, Stephen
 
 
 

Review 5 Aug 2024
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from gosforth to Tynemouth

"Nicky and Steven were brilliant. Absolutely excellent service and went above and beyond to deliver everything safely. Couldn’t recommend them more. Absolutely spot on!"
 
 
Team:
Nicky and Steven
 
 
 

Review 28 Jul 2024
Recommended by customer in NE18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This the third time I have used Quicksilver and they did not disappoint.

"The price quoted was very thorough and excellent value for money. All of the staff were very friendly and helpful, the whole process very efficient. The fellas in the team doing the actual moving were excellent also, very friendly, extremely helpful, even disconnecting and reconnecting my washing machine. An excellent job all round. I would definitely recommend Quicksilver Movers to anyone!"
 
 
Team:
Joanne, Susan, Nick and team
 
 
 

Review 24 Jul 2024
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved home within Hexham and with changes in chain and circumstance could not secure our original removal company, we contacted QuickSilver at the last moment for their help with our move.

"Quicksilver came to our aid at the point in time in the chain when things were getting a little more stressful with dates, exchange and completion of our family home. We had previously booked a removal company that we had used on 3 other occasions yet due to date changes in the chain they could no longer accommodate us on our preferred dates. In panic mode, we reached out to Quicksilver as they had been recommended to us by our Estate Agent. With VERY short notice, we asked if they had availability and with some checking and changes Quicksilver confirmed they could fit us in. The admin was swift and organised, which we often find is a good sign of an efficient business when the initial experience is positive.

Geordie, Thomas, Petezy, Stephen, Graeme, were all superstars on the two removal days. They worked incredibly hard as one team, they were professional and respectful yet full of humour and added fun into what was a busy few days. It was evident that they had worked together for a long time as they worked seamlessly as one team to clear our old home and carefully place things into our new home. The team were also patient in waiting for confirmation of completion on the day (hit by a 24-hour global banking and IT meltdown).

Quicksilver were new to us but would now highly recommend them to others. IF we were (ever) to move again, we would have a tough decision on our hands ! With thanks to the team for their friendly, efficient and professional end to end service."
 
 
Team:
Geordie, Thomas, Petezy, Stephen, Graeme
 
 
 

Review 1 Jul 2024
Recommended by customer in NE61
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving fro Newcastle to Ellington

"Our move with Quicksilver got off to a great start as the van arrived nearly 30 minutes before schedule. Geordie and his team worked well and loaded all of our items in about three hours only stopping for a cuppa at my insistence. Through no fault of Quicksilver or us the move was stalled due to a crash in the banking system which meant that none of the three in the chain could complete. This went in for hours before the team made their way to our new home to wait it out. As it was 45 minutes away it turned out to be a great decision as we didn’t get the go ahead until 4.45 in the afternoon. The Quicksilver team then completed their task in about one hour, putting everything where I requested it. I could have asked more from them. They are a credit to your organisation. I have already recommended Quicksilver to a friend who is looking for a removal company. Thank you all so much for a job well done."
 
 
Team:
Geordie, Liam and ?
 
 
 

Review 12 Jun 2024
Recommended by customer in NE12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I''m writing to highly recommend Quicksilver for their exceptional services.

"We have had the pleasure of using their services and have been consistently impressed with their quality and professionalism.

One of the key reasons we choose Quicksilver is their unwavering commitment to customer satisfaction. Tamsin, in particular, has gone above and beyond on every occasion to ensure that our needs are met promptly and efficiently. She is always polite, welcoming, and eager to provide support and assistance.

We have found that Quicksilver's services are of the highest caliber. They consistently deliver results that exceed our expectations and leave us confident that we have made the right choice.

Based on our overwhelmingly positive experiences, we would not hesitate to recommend Quicksilver to anyone in need of their services. We are certain that you will be just as impressed as we have been."
 
 
Team:
Tamsin Symonds
 
 
 

Review 17 May 2024
Recommended by customer in NE20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery of container items. Service was quick efficient and courteous. Would always use and recommend

"Prompt courteous excellent service as aleays"
 
 
 
 

Review 29 Apr 2024
Recommended by customer in Ne20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not have been more helpful in anyway they were as professional and courteous as possible

"They provided good quality boxes and hanging boxes for us and helped with every aspect of making a very stressful event not stressful at all,we were extremely worried about our piano coming down a very tricky set of stairs but they provided the equipment and very well trained staff to make it look easy,I can’t say enough about the Quicksilver people they were amazing so please share our feedback many thanks from Rob and Bev Armstrong"
 
 
Team:
Tony Colard,and Rob
 
 
 

Review 25 Apr 2024
Recommended by customer in NE21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move out and in on the same day, including garden furniture and getting a sofa down from the 1st floor via very tight corridors.

"The initial paperwork was professional, giving us confidence in the service.
The crew were absolutely fantastic. They were all very polite, happy and had great banter. They worked well together and worked very fast. Absolutely no damaged items at all.
My husband was nervous about the TV- this was packed by the movers beautifully in a very secure transport bag/case and resulted in no damage.
I was worried about getting the sofa bed down the flight of stairs. It was wrapped up, and brought down the stairs brilliantly- they made it look easier than when it was bought!

We had an issue with our neighbour (unrelated to the movers), and the crew handled this really well and were very understanding. It was very much appreciated.

The crew handled all items with care, whilst working with efficiency to get all the goods out and then into the new property.

We were very impressed. We will be recommending them, and will be using them for our future moves."
 
 
Team:
Sorry can’t remember, there was a Romanian guy, a slightly older guy and a younger newer guy.
 
 
 

Review 15 Dec 2023
Recommended by customer in NE23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from top floor 2 bedroom flat to 4 bedroom flat, split over 2 floors with no lift at either end. Included massive collection of CDs, vinyl and books.

"Fantastic experience from start to finish. Tony gave us a clear, very reasonable quote, Tamsin in the office was also very quick to reply and help us with any questions. On the day, couldn't have asked for better service - foreman Geordie and a lovely bunch of lads remained cheerful and friendly throughout, despite the move involving a massive amount of stairs with no lift at either end and a LOT of heavy boxes containing my huge music collection. Nothing was too much trouble. Brilliant."
 
 
Team:
Geordie, Petesy & 5 other lads whose names I didn't catch
 
 
 

Review 12 Dec 2023
Recommended by customer in Ne51
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 bedroom house to 1 bedroom bungalow

"Everything was spot on. The two young men were very pleasant, professional and helpful. This is the second time I’ve used Quicksilver and I would recommend them to anyone."
 
 
 
 

Review 29 Nov 2023
Recommended by customer in BN44
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Quicksilver emptied a large house for us including carefully wrapping some sentimentally valuable paintings. They then stored everything for a year. After that they delivered everything to our new home at the other end of England.

"Excellent. They were patient, careful and good to deal with. Thank you."
 
 
 
 

Review 25 Sep 2023
Recommended by customer in NE13
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved to downsize, not too far away. I still had a lot to take to my new address.

"I felt the information was given too much by email. I would have preferred letters sent by post, as they are easier to read. The office staff were helpful when I panicked about my payment. The men who moved me were very good and helpful. I thought they did a excellent job for me at a very stressful time."
 
 
Team:
Dean Anton Nicky and I think the lovely lady in the office was called Susan .
 
 
 

Review 4 Sep 2023
Recommended by customer in NE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 4 bedroom house to a top floor 2 bed flat (with 4 flights of stairs)

"Friendly, helpful experience to get a quote - someone visited and took the time to properly understand what we needed.

Wasn't the cheapest quote I received but they were more reassuring in understanding what we needed and explaining how they'd handle it. They also didn't spend half the time slagging off other firms, which some other people quoting did.

Excellent admin throughout - regular, friendly email contact from the office to make sure I had everything and to keep me updated

Both packing boxes and movers on the day were dead on time

Lovely bunch of 6 lads handling the move - obviously the amount of stairs was a challenge but they handled it all with a smile and a joke - I never heard a single negative thing the whole time. Nothing was too much trouble. Whole move was done much more quickly than I'd expected and was much less stressful than I'd feared thanks to the team.

Not the cheapest but well worth the extra for peace of mind and dealing with such a great bunch of people."
 
 
Team:
Geordie was the foreman - can't remember the other 5 lads' names but all were great
 
 
 

Review 2 Aug 2023
Recommended by customer in NE15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full home removal from our old home to our new home.

"Our home move was made super easy and stress free with Quicksilver. The team were great, packing all of our items in the morning from dismantling beds to handling our fragile objects. Moved us in to our new home in the afternoon reassembling beds, mattresses, our sofa etc so our new home was fully liveable. The team were timely, very professional and the service as a whole was seamless. Quicksilver provided us with all the boxes we needed for the move including hanging boxes for clothing which was very convenient. Brilliant experience!"
 
 
Team:
Jo, Tamsin and Nicky
 
 
 

Review 10 Jul 2023
Recommended by customer in NE21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved for a second floor apartment with no lifts to a house

"I was extremely impressed by the professionalism shown by the work men. Due to the awkwardness of the stairs they had to call in extra staff to help. Each and every member of staff was polite, friendly and so helpful. They made my move go as smoothly as possible. Care was taken to protect all my valuables and everything arrived safely and undamaged. I will definitely recommend to others.
"
 
 
Team:
I remember the main worker was called Nicky.
 
 
 

Review 8 Jun 2023
Not Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving service

"Communications were poor"
 
 
 
 

Review 8 Mar 2023
Recommended by customer in NE15
 
 
Satisfaction Ratings
 
Sales & Support 4/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simple move from large house near village to small bungalow in village. Packed up in the morning, pause for lunch, delivered in the afternoon. Workmen were both efficient and also friendly and pleasant. All items delivered as expected. They were well packed, and I found nothing damaged. The office staff were friendly and pleasant, and dealt efficiently with the changes which I had to make. Someone on your staff made a small error, and this was competently dealt with. Our only misunderstanding was when I didn''t receive (because I was in the wrong house at the time)the invoice on the day of the move. As I do not do online banking, I went into the office with a cheque. I felt that the confusion and need for me to act quickly gave me some distress. However, with good will on both sides the matter was resolved.

"Office staff were polite and considerate, and helpful when I had to make some changes.
The method of sending out the invoice only the day before the actual move and demanding payment that day caused problems. As customers are likely to be very busy that day, perhaps a different time schedule would be better.

I suggest: As soon as the signed paper acceptance of the quotation is received in the office, the invoice is sent out immediately. It could contain 2 extra sentences. At the top:"Please read this carefully and tell us straight away of any mistakes." In bold, under the bottom line, "This invoice must be paid in full no later than 24 hours before the removal or storage begins."

This would give the firm a little space to deal with payment problems. The BAR Advance Payment Guarantee reassures customers who pay early.

"
 
 
Team:
Bob and his eam of movers were magnificent. Thank you to them. Receptionist charming and helful. Office manager firm and polite, and helpful in sorting out the payment issue.
 
 
 

Review 20 Feb 2023
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very efficiently done and the men so pleasant and cheery

"Moving home is a stressful time and was made easier by the attention of your staffSusan"
 
 
Team:
Susan on the phone and the three men who did the removals
 
 
 

Review 6 Feb 2023
Recommended by customer in Ne24
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved about 35mins drive away, from a 2-bed terrace, to a 3-bed semi. Items included a bed, large sofa suite, tables, chairs, home-office equipment, art and glassware.

"Movers were extremely efficient, professional, and kept in contact throughout the process.
No faults, no issues, no breakage or damage to anything.
They had the house cleared and loaded up in about 70-80mins, and they unloaded everything to the designated rooms on the other side in probably about an hour!
Can’t fault them at all. Really happy with the service."
 
 
 
 
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