Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
452 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 452 reviews since 2010
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team of removal men were prompt, polite, courteous and worked very hard with a sense of humour and respect. An excellent service. "   more
 
" Andy, Martian and Mick worked really hard on one of the hottest days of the year. They were very polite and coped well with the 3 storey house in the heat. "   more
 
" The two guys were very polite, hard working and cheerful. They were a credit to their company working in those hot conditions. They took great personal pride in their work and we were hugely impressed...."   more
 
" Good helpful guys. A hot challenging day delivered to a first floor flat, thank heavens for lifts. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 14
arrived 14
best 10
boxes 13
brilliant 20
care 21
careful 12
cheerful 17
Chris 11
courteous 28
crew 10
definitely 18
difficult 13
efficient 51
efficiently 14
excellent 92
experience 17
extremely 30
fantastic 18
free 12
Friendly 66
friends 14
furniture 18
Good 60
great 40
happy 25
hard 48
helped 10
helpful 88
Highly 19
humour 10
impressed 15
Jarretts 56
movers 11
packed 10
pleased 27
polite 55
professional 57
property 20
really 22
recommend 61
removal 48
service 118
smoothly 21
stress 25
stressful 21
team 65
Thank 37
working 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 21 Aug 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780

"The team of removal men were prompt, polite, courteous and worked very hard with a sense of humour and respect. An excellent service. "
 
 
 
 
Team:
Jimmy Paul Glen
 
 
 


Review 14 Aug 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 5 bed semi extra large house to a 3 bed 30's detached bungalow.
 
Cost: £550
 
 
Team:
Paul Martin
 
 
 


Review 8 Aug 2019
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £816

"Andy, Martian and Mick worked really hard on one of the hottest days of the year. They were very polite and coped well with the 3 storey house in the heat. "
 
 
 
 
Team:
Andy Markan Mick
 
 
 


Review 1 Aug 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The 26th of July was an extremely hot day and the 2 guys worked extremely hard in difficult conditions.
 
Cost: £762

"The two guys were very polite, hard working and cheerful. They were a credit to their company working in those hot conditions. They took great personal pride in their work and we were hugely impressed. "
 
 
 
 
Team:
Andy Samm
 
 
 


Review 22 Jul 2019
Recommended by customer in BS20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All fine at leaving location. Access not good at 'to' location due to builders parked in way by a site works had to bring truck in by alternative method.
 
Cost: £2740

"Good helpful guys. A hot challenging day delivered to a first floor flat, thank heavens for lifts. "
 
 
 
 
Team:
Andy Mick
 
 
 


Review 16 Jul 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving of 30 + years of furniture, Goods and Chatter from a 2 bedroomed, 1st floor flat to a detached, 4 bedroomed house.
Over 100 boxes of goods and chatter and enough furniture for 4 bedrooms.
 
Cost: £1220

"I simply cannot praise the Jarrett team who carried out my move highly enough. Highly professional extremely polite and courteous and not one single breakage, scratch or loss of any kind.
The team worked ceaselessly despite the hottest weather thus for in 201 stairs, tight corners, narrow doors, nothing was a problem.
In short, if you want the highest quality, professional removals company at very reasonable pricing, do yourself a favor. Call Jarrett and forget the rest. seriously. "
 
 
 
 
Team:
John Mike Paul Aaron
 
 
 


Review 13 Jul 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team were very helpful throughout the move, remaining professional, personable and careful with our belongings.
 

"As above. We were very satisfied with the service and shall be recommending to others.
Thank you!"
 
 
 
 
Team:
Paul Hooker Maron
 
 
 


Review 24 Jun 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a house to bungalow.
 

"The most non stressful move ever. I cannot give enough praise to the team. Absolutely fantastic. The team were amazing, kind and considerate and most helpful and considering I was with chest problems - nothing but praise for the team and company. "
 
 
 
 
Team:
Jimmy Arron Martin
 
 
 


Review 21 Mar 2019
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service, prompt, professional. Able to keep our move date available for us at short notice."
 
 
 
 
Team:
M Hp Jc B Gs Mick
 
 
 


Review 21 Mar 2019
Recommended by customer in PE32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing house to smaller bungalow. Only half the house contents being moved so not straight forward.
 
Cost: £800

"The team were fantastic really helpful and went above and beyond to help and make the move go smoothly.
Thank you so much to Andy, Glen and Dannien!"
 
 
 
 
Team:
Anny Glen Dami
 
 
 


Review 18 Mar 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize move from 4 story town house in city to tiny cottage in country.
Very challenging in itself but very cheerfully conducted by the moving crew.
 
Cost: £720

"Excellent service the crew went above and beyond to solve any problems and arose to any challenges. Prompt efficient, polite but very cheerful and made the whole process stress free. I would recommend your company wholeheartedly and without reservation.
thank you"
 
 
 
 
Team:
Damien Andy
 
 
 


Review 4 Feb 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three storey town house. Living space on first floor. Sofa in up and over balcony. Tight stair-walls.
 
Cost: £960

"Great service as always. "
 
 
 
 
Team:
Andy Glen Jimmy
 
 
 


Review 31 Jan 2019
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relatively simply move but we haven't 100% ready. The removers were very accommodating and extremely efficient.
 
Cost: £766

"Fantastic service. The team were very professional and efficient. They were very patient with us when there was a delay in getting the keys. I would happily recommend them."
 
 
 
 
Team:
Andy Glen
 
 
 


Review 10 Jan 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace move to a 3 bed semi-detached just over a mile away from the original property.
 
Cost: £500

"The quote was very competitive compared to other companies. We were not very happy with the sales guy who was a little patronizing and asked a number of times about moving because of having a baby and his views on baby having a sibling and how he didn't think it was fair for them to be an only child. I felt really uncomfortable. It would have stopped us using the company apart from the fact that friends had used Jarretts and were hugely complimentary about the actual removal men. Matt and Brad were absolutely amazing-great blokes, good humor, great personalities and really respectful of our furniture. Would use again.Legends! "
 
 
 
 
Team:
Matt Brad
 
 
 


Review 12 Dec 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very wet, cold day. The guy's were cheerful and worked promptly and efficiently.
 
Cost: £1131

"There was the odd glitch but everything went as well as could be expected. "
 
 
 
 
Team:
Matt Derek James Brad
 
 
 


Review 11 Dec 2018
Recommended by customer in HA4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 5 storey house.
 

"A very calm team. I very much appreciate the fact that boxes were made up for my elderly dad so he could sort his books. "
 
 
 
 
Team:
Dave John Hayden Bradley
 
 
 


Review 11 Dec 2018
Recommended by customer in WA14
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Norfolk to Cheshire Going from a 3 bed house to 2 bed apartment on 2nd floor had a very heavy super king mattress which contains Gel pockets.
 
Cost: £1226

"Cannot fault the service at all from start to finish. Friendly, efficient and a very fair price.
I felt sorry for James and Bradley having to lift that mattress but they smiled politely. "
 
 
 
 
Team:
James Bradley
 
 
 


Review 11 Dec 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one side of Norwich to a village on the North side.
 
Cost: £1024

"Absolutely brilliant bunch of guys very friendly, professional and polite.
Would definitely recommend to family and friends in future. "
 
 
 
 
Team:
Derek Matt Haydon
 
 
 


Review 2 Dec 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Some very heavy pieces.
 
Cost: £624

"Nice chaps
Very helpful and meticulous. "
 
 
 
 
Team:
Matt James
 
 
 


Review 22 Nov 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move.
 
Cost: £648

"Decent job, reasonably priced a couple of plant pots were left behind which could have been avoided with more adept checking.

Garage at new property was a bit stacked everywhere rather than packed so it took some sorting"
 
 
 
 
 
 

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