Jarretts

Where reputations count.

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

www.jarrettsremovals.co.uk

Email This Business

Tel 01603 621 862

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
556 reviews since 2010

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 556 reviews since 2010

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" We were very happy with the team. From picking up boxes tape and paper to the actual removal day. Everything went very smoothly." more

" All aspects of the service provided by Jallets were faultless." more

" Would highly recommend this company, they offer good value and a 5 star service. " more

" Great service and good team of guys, well done to all involved. " more

About Us
Information provided by the business
Legal Name: Jarretts Transport Ltd. Limited Company.

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Review 29 Oct 2025 Recommended by customer in NR17 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

They arrived on time, loaded up. Arrived at the new home. Unpacked in very good time.

"We were very happy with the team. From picking up boxes tape and paper to the actual removal day. Everything went very smoothly."

REPORT THIS REVIEW

Review 18 Aug 2025 Recommended by customer in NR7 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Arrived promptly. Staff were friendly, cheerful and hardworking. Very professional throughout.

"All aspects of the service provided by Jallets were faultless."

Team:
Dave Bald Beard Man

REPORT THIS REVIEW

Review 7 Aug 2025 Recommended by customer in NR27 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was a breeze
Jarretts was easy to deal with
Their communication skills are excellent, and the guys doing the removals were polite, helpful and worked extremely hard.
We moved from North Norfolk to West Sussex.

"Would highly recommend this company, they offer good value and a 5 star service.

"

Team:
Jamie Carl

REPORT THIS REVIEW

Review 16 Jun 2025 Recommended by customer in NR14 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from London to Norwich and involved few trips

"Great service and good team of guys, well done to all involved.
"

Team:
Eddie And

REPORT THIS REVIEW

Review 7 Apr 2025 Recommended by customer in NR21 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Scotland to Norfolk halted the night before due to the first Covid pandemic lockdown move South occurred several months later. Possessions put into storage for four years until local property bought and renovated.

"The whole Jarretts team were superb. Guiding me through my proposal relocation from Scotland to Norfolk. Navigating me through the actual move after various Covid pandemic lockdowns before storing my goods for four years. Finally moving me into my new home in two phases as I had requested. "

Team:
Duncan Gary Ed Shaun Jame

REPORT THIS REVIEW

Review 3 Apr 2025 Recommended by customer in PO13 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Norfolk to Hampshire over two days. Keys not made available until 1630hrs. Moving date changed from 6th to 24th.

"Any move is stressful but the task was made easier by all of the support and kindness shown.
The "boys" were fast, efficient and fun. They worked incredibly hard showing consideration throughout. "

REPORT THIS REVIEW

Review 13 Mar 2025 Recommended by customer in NR13 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a 4 bed house to a 4 bed bungalow within the same village. We had lived for 30 years in our house and had lots of boxes.

"The team that moved us on the day were brilliant. Their capacity for hard work, politeness and courtesy was amazing. Their good humours care and consideration took out much of the anxiety of moving. Please pass on our heartfelt thanks to the team and we will continue to recommend Jarretts wherever possible "

REPORT THIS REVIEW

Review 14 Jan 2025 Recommended by customer in NR1 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move out of one house, store all furniture and personal effects for four months and then move them into new house.
Storage charge = �1,300
(13 weeks)

"At all times, the team at Jerolds were helpful, courteous and efficient, This was a complicated operation, with rapidly changing parameters and they supported me throughout. They even returned after move in and swapped round two beds. "

REPORT THIS REVIEW

Review 28 Dec 2024 Recommended by customer in NR26 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Lots of delays but company really good.

Semi detached house contents plus 3 garden sheds, Kayak and 2 bicycles. Delayed key receipt until 16.30 so access to new property was late.

"Removal team were friendly and efficient.
Items were carefully packed and handled. Minimal damage to any items moved or to corridors / stairwells.

Team were very patient and polite about the delayed access and worked extremely quickly to off load once gained. "

Team:
Hayden Paul Martin Andy

REPORT THIS REVIEW

Review 15 Dec 2024 Recommended by customer in CA7 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From removal house to four floor flat - no lift available.

"Professional
friendly
Put us at our ease
hardworking.
Couldn't fault the team. "

Team:
Terry Neil

REPORT THIS REVIEW

Review 1 Sep 2024 Recommended by customer in NR4 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our relocation involved two house moves (one to temporary accommodation) and storage for one month.

"A highly professional service from start to finish. Chris, Gary and Duncan were always on hand to ensure things ran smoothly and the crew worked exceptionally hard, blending good humour with a very helpful 'can do' approach. "

Team:
Chris Gary

REPORT THIS REVIEW

Review 9 Aug 2024 Recommended by customer in WF2 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move was organised, smooth. All removers courteous and friendly working continually on a very hot day. Thank you.

"All went to plan and as discussed, and we've not found anything broken or damaged (3.8.24)"

Team:
Sam Plus 5 Others

REPORT THIS REVIEW

Review 6 Aug 2024 Recommended by customer in SS7 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

No challenges it went very smoothly.

"From the initial meeting for quote to the guys driving away having off loaded, it was seamless. Very professional great care taken with my possessions.
Great communication I was treated with dignity and respect
Good value for money
I would highly recommend. "

Team:
Jamie Shaun

REPORT THIS REVIEW

Review 5 Jul 2024 Recommended by customer in NR20 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 Big removal lorries plus 5 men to move us. 80 Boxes with 8 miles.
Speed was impressive.

"An excellent move, no stress just a bit of clean at the end when all in truck and property empty.
Everything delivered to correct room in new house. "

REPORT THIS REVIEW

Review 4 Jul 2024 Recommended by customer in NR18 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"As always, friendly and reliable throughout. "

REPORT THIS REVIEW

Review 4 Jun 2024 Recommended by customer in NR9 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A local move involving Jarretts moving furniture, some boxes and large outdoor plants.
Very straight forward.

"Excellent from start to finish. We would not hesitate to recommend Jarretts.
Staff were lovely. "

REPORT THIS REVIEW

Review 28 May 2024 Recommended by customer in NR4 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Residential house move to a narrow 3 storey town house!

"Jarretts were professional and helpful from start and finish - the team at the office, the mover and the aftersales. They really went the extra mile and were faultless in their attention to getting us all sorted and moved across."

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Review 16 Apr 2024 Recommended by customer in NR4 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Needed 4 small lorries as entrance tight.
Loaded all 4 in less than 3 1/2 hours
4/5 bed house/double garage.
Needed to take a part triple wardrobe - the men were very helpful and offered advice.

"There were at least 6 men who worked as a team. They did introduce themselves but I cannot remember names. They were respectful and asked when any item did not have a ticket saying which room to go to in new house.
At our new home, they were swift in brining in and placing all items where we had asked. I would definitely recommend them. "

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Review 1 Mar 2024 Recommended by customer in NR13 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Could not fault the packing up on day before move, or the move itself.

"The gents from Jarretts were very helpful and courteous on both days.
The staff were at all times very kind to me bearing in mind the many delivery dates that had to be put forward."

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Review 21 Feb 2024 Recommended by customer in NR19 business Jarretts https://www.referenceline.com/removers_removals_companies-in-norwich-jarretts-13785

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from 3rd floor apartment using the lift and stairs to a house.

"The move was seamless, good communication. The team polite, very helpful, and could not have done more for us. We are costume designers, I have a lot of experience of moving furniture and goods. Jarretts are excellent and fully recommend.
"

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