Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
466 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 466 reviews since 2010
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Andy and Brad very professional and friendly. Would highly recommend."   more
 
" Our move went smoothly and was carried out quickly and efficiently when it came to offloading,The office arranged for 2 extra men to help. All 6 of the crew worked well together as a team-Thank you."   more
 
" Prompt and efficient service no breakages."   more
 
" Matt, Jimmy and Paul were polite, hardworking and helpful. All went smoothly and promptly. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 14
arrived 15
best 10
boxes 13
brilliant 20
Care 22
careful 14
cheerful 17
Chris 11
courteous 28
crew 11
definitely 19
difficult 13
efficient 54
efficiently 15
Excellent 92
experience 17
extremely 31
fantastic 18
free 12
friendly 71
friends 14
furniture 18
good 62
Great 41
happy 25
hard 50
help 11
helped 10
helpful 89
highly 21
humour 10
impressed 16
Jarretts 57
Matt 10
pleased 28
polite 57
professional 58
property 21
really 22
recommend 63
removal 50
service 120
smoothly 23
stress 25
stressful 22
team 65
Thank 37
working 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Jan 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £840
 
 
 
 


Review 9 Jan 2020
Recommended by customer in NR7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2 bed bungalow in Norwich to a storage unit in Wokingham.
 

"Andy and Brad very professional and friendly. Would highly recommend."
 
 
 
 
Team:
Andy Brad
 
 
 


Review 5 Jan 2020
Recommended by customer in TN25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1560
 
 
Team:
Anny Glen
 
 
 


Review 19 Dec 2019
Recommended by customer in NR7
 My Age: up to 29 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good service, would highly recommend. Some difficult oak furniture was removed without any damage at all.
 
 
 
Team:
Anny Bradley
 
 
 


Review 16 Dec 2019
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 2 properties into 1.
 
Cost: £1200

"Our move went smoothly and was carried out quickly
and efficiently when it came to offloading,The office arranged for 2 extra men to help.
All 6 of the crew worked well together as a team-Thank you."
 
 
 
 
Team:
Sam Jimmy
 
 
 


Review 21 Nov 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move
 
Cost: £624

"Prompt and efficient service no breakages."
 
 
 
 
Team:
Matt Hayden Glen
 
 
 


Review 18 Nov 2019
Recommended by customer in NR22
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From bungalow to barn
 
Cost: £960

"Matt, Jimmy and Paul were polite, hardworking and helpful. All went smoothly and promptly. "
 
 
 
 
Team:
Matt Jimmy Paul
 
 
 


Review 13 Nov 2019
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple house to house move with no major challenges.
 
Cost: £600

"We were extremely impressed with Matt and Sam, and Josh who stepped in last minute to help out because they were a man down.
They arrived early to get started were very efficient with their work, and worked hard all day. Very friendly guys and would highly recommend them to anyone. "
 
 
 
 
Team:
Matt Sam Josh
 
 
 


Review 13 Nov 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from old property 7yrs corners and small start gateway - narrow.
To - New build bungalow.
 
Cost: £1020

"Care was taken at all times.
The removal men were friendly, respected my property and belongings and me!"
 
 
 
 
Team:
Jimmy Paul Sam Matt
 
 
 


Review 12 Nov 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From house to store.
 
Cost: £630

"Friendly, polite and careful good to have on a stressful day. "
 
 
 
 
Team:
Andy Glen John
 
 
 


Review 7 Nov 2019
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Matt and Paul were very efficient, friendly and helpful.
 
Cost: £624
 
 
Team:
Matt Hayo
 
 
 


Review 4 Nov 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Substantial move of house contents from Norwich to Glenrothes Scotland
 

"The whole move was handled very well by Jarretts. Jimmy and Sam were efficient, friendly and careful. We were very pleased and would definitely use Jarretts again. "
 
 
 
 
Team:
Jimmy Sam
 
 
 


Review 17 Oct 2019
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move, with a little trouble getting the new house keys.
 
Cost: £3000

"Great service from start to finish. Shout out to Matt, Top lad!"
 
 
 
 
Team:
Matt Mark Hayde
 
 
 


Review 22 Sep 2019
Recommended by customer in NL6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House(owned) To Barn Rental property)
 
Cost: £600

"Staff worked hard, move was good value for money.
One negative aspect was that it transpired removal van has a hole in it and rain water got in causing a box and sofa cushions to get wet"
 
 
 
 
Team:
Malk
 
 
 


Review 21 Aug 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780

"The team of removal men were prompt, polite, courteous and worked very hard with a sense of humour and respect. An excellent service. "
 
 
 
 
Team:
Jimmy Paul Glen
 
 
 


Review 14 Aug 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 5 bed semi extra large house to a 3 bed 30's detached bungalow.
 
Cost: £550
 
 
Team:
Paul Martin
 
 
 


Review 8 Aug 2019
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £816

"Andy, Martian and Mick worked really hard on one of the hottest days of the year. They were very polite and coped well with the 3 storey house in the heat. "
 
 
 
 
Team:
Andy Markan Mick
 
 
 


Review 1 Aug 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The 26th of July was an extremely hot day and the 2 guys worked extremely hard in difficult conditions.
 
Cost: £762

"The two guys were very polite, hard working and cheerful. They were a credit to their company working in those hot conditions. They took great personal pride in their work and we were hugely impressed. "
 
 
 
 
Team:
Andy Samm
 
 
 


Review 22 Jul 2019
Recommended by customer in BS20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All fine at leaving location. Access not good at 'to' location due to builders parked in way by a site works had to bring truck in by alternative method.
 
Cost: £2740

"Good helpful guys. A hot challenging day delivered to a first floor flat, thank heavens for lifts. "
 
 
 
 
Team:
Andy Mick
 
 
 


Review 16 Jul 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving of 30 + years of furniture, Goods and Chatter from a 2 bedroomed, 1st floor flat to a detached, 4 bedroomed house.
Over 100 boxes of goods and chatter and enough furniture for 4 bedrooms.
 
Cost: £1220

"I simply cannot praise the Jarrett team who carried out my move highly enough. Highly professional extremely polite and courteous and not one single breakage, scratch or loss of any kind.
The team worked ceaselessly despite the hottest weather thus for in 201 stairs, tight corners, narrow doors, nothing was a problem.
In short, if you want the highest quality, professional removals company at very reasonable pricing, do yourself a favor. Call Jarrett and forget the rest. seriously. "
 
 
 
 
Team:
John Mike Paul Aaron
 
 
 

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