Wilkins of Henley-on-Thames

100 Cardiff Road
Reading
Berkshire
RG1 8HW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
64 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 64 reviews since 2016
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The guys made the whole experience easy. We didn't have to worry about our belongings at all. They were friendly and always asked if they were unsure about things. Very pleased with the service and ...."   more
 
" Wilkins did an absolutely brilliant job: incredibly good-natured, incredibly professional, and totally expert. They managed to get furniture into rooms I never, ever thought it would fit into. The ...."   more
 
" A dayís help with packing breakable items eased matters. The men worked hard, speedily and efficiently. We gradually unpacked over the following week or so, then phoned and the empty boxes and packi...."   more
 
" Professional friendly service. Nothing seemed too much trouble."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 5
arrived 4
belongings 4
boxes 9
brilliant 6
careful 4
collection 4
delivered 4
delivery 7
easier 4
easy 5
efficiency 4
efficient 14
excellent 21
experience 8
extremely 6
finish 7
friendly 13
furniture 7
good 10
goods 4
Great 8
guys 9
hard 4
help 4
helpful 19
Henley 4
highly 13
initial 4
Mike 4
organised 4
packed 7
packing 17
people 5
pleased 5
polite 16
possible 4
professional 16
prompt 4
quote 6
really 7
received 4
recommend 15
removal 7
service 27
team 18
Thank 6
thanks 8
trouble 6
Wilkins 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Oct 2019
Recommended by customer in SL7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we had the packing service which meant that the guys came 2 days before we moved and then on the removal day and then on the following day to finish unloading.
 
Cost: £4000
 

"The guys made the whole experience easy. We didn't have to worry about our belongings at all. They were friendly and always asked if they were unsure about things. Very pleased with the service and the collection of empty boxes as we gradually unpacked. Many thanks."
 
 
Team:
Tony, Alistair, Jason and Den
 
 
 


Review 18 Oct 2019
Recommended by customer in OX10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wilkins moved me into a really awkward (but lovely!) house - a townhouse with five floors and a very narrow, awkward staircase. And it wasn''t just the house that was difficult; parking''s an absolute nightmare, especially if you have a pantechnicon.
 
Cost: £2500
 

"Wilkins did an absolutely brilliant job: incredibly good-natured, incredibly professional, and totally expert. They managed to get furniture into rooms I never, ever thought it would fit into.

The admin support was excellent, too - Andrea went to real trouble to sort out the parking issue ahead of the move.

I know they aren't the cheapest, but the fact is, if we'd gone with the cheapest we'd now have a massive bill for new furniture! This is the second time I've used them, and I'd use them again in a heartbeat"
 
 
 
 


Review 27 Sep 2019
Recommended by customer in OX10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing. Lots of turning out before the move - and then more after the move. Too many old family items.

"A dayís help with packing breakable items eased matters.
The men worked hard, speedily and efficiently.
We gradually unpacked over the following week or so, then phoned and the empty boxes and packing was collected.
Polite, efficient, thoughtful and caring from start to finish."
 
 
Team:
Tony and two other kind men.
 
 
 


Review 25 Sep 2019
Recommended by customer in RG10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack, load & move service over three days.
 
Cost: £2700
 

"Professional friendly service. Nothing seemed too much trouble."
 
 
Team:
Tony, Dean (I think) & Leo
 
 
 


Review 19 Aug 2019
Recommended by customer in RG40
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Absolutely brilliant service

"Absolutely brilliant service from start to finish. The girls in the office were really helpful right from the initial phone call. The removal went according to plan, so well organised and professional. Collection of removal materials within a week. All in all would highly recommend and thank all those involved in our move"
 
 
Team:
Can't remember them all but they were all brilliant
 
 
 


Review 13 Aug 2019
Recommended by customer in RG30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small move of about 120 miles. Mostly boxes but also large garden pots and bird bath
 
Cost: £550
 

"Polite, helpful, speedy service. Tailored to my needs on moving day. Certainly made moving on my own much less stressful.
Satisfied and happy customer. No items damaged or broken."
 
 
 
 


Review 19 Jul 2019
Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack all contents and move

"We picked Wilkens as our removal company as they have a good reputation as a well estabished local family business, we know many people who have used them. We were not disappointed and cannot recommed them highly enough.
A good company with excellent staff that know there business inside out.
The team that moved us were polite, efficient, hard working and a credit to the company. Thanks to all concerned."
 
 
 
 


Review 19 Jul 2019
Recommended by customer in RG9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
temporary storage of several items of furniture during building work

"Professional organisation and service. Thank you."
 
 
 
 


Review 3 Jul 2019
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We agreed a part pack service. We moved to Gt.Ayton in North Yorkshire. Day one the men arrived early and were very organised with each one knowing exactly what their job was and they carried them out very efficiently, they were respectful. Day two they men arrived at 6.30am to collect the bed, and set off to Gt.Ayton. They arrived just as we did and immediately unpacked ,which they completed by 6.30pm.
 
Cost: £3500
 

"As mentioned above the whole moving experience was made easier by the punctuality, efficiency and respectfulness of the removers.
We would recommend Wilkins to anyone."
 
 
 
 


Review 12 Jun 2019
Recommended by customer in IP4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service, plus removals, over 3 days

"Great experience of moving with Wilkins, from the original quotation, to the staff in the office who answered our many random move related questions, to the movers who packed & moved all our items. The 3 guys we had to pack & do the move were great, & put us completely at ease.
Cannot recommend Wilkins enough, the packing service was worth every penny, and they completely took the stress out of the moving day. Thank you."
 
 
Team:
Tony, Mike, can't remember the other name (sorry)
 
 
 


Review 18 May 2019
Recommended by customer in RG89
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved in 2 stages from a 5 bedroom house where we had loved for 26 years. Firstly to my Mother in Law''s house near Oxford and then later to our new house near Goring. So some belongings had to come to the Oxford house and the balance had to go into storage. Then the move from Oxford to Goring with various stored containers being delivered at later dates. A complicated move!

"I cannot recommend Wilkins of Henley highly enough. They were pleasure to deal with from start to finish. Their packing is fantastic. The staff carrying out the work and the deliveries are excellent. Customer service is second to none. We will use them again for sure when the time comes for our next move."
 
 
Team:
Too meny to recall
 
 
 


Review 14 May 2019
Recommended by customer in W4 4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A thirty mile move from a large family house to a slightly smaller house, both on three floors with many stairs to climb up and down. Even my incompetence in leaving some keys that were packed was overcome by the Wilkins team unpacking one removal van at their premises and searching for, and finding, the keys.
 
Cost: £5500
 

"Everything happened as planned, the crew were friendly and helpful as well as extremely experienced. Everything was well packed and no damage was sustained, either to the possessions that were moved or to the houses that we were moving from and to. There were no surprises and the move was finished on time, although the crew were tired from many hours of walking up and down stairs."
 
 
 
 


Review 8 May 2019
Recommended by customer in RG14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from one house to two apartments with storage required for six months.

"All staff were very helpful, both actual packing and transport team and office staff. One item for shipment to Canada was overlooked by both company and myself for several months but was finally successfully shipped.
The price was higher than competition but on balance was justified by the good service.
I had no complaints."
 
 
Team:
Andrea ++
 
 
 


Review 2 May 2019
Recommended by customer in RG4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was done by three great chaps and we were very pleased with the way it all worked out. Nothing was too much trouble for them and they were very considerate and proffessional. We were impressed by the quality of their packing and they noted the contents on each box plus the room they came from The move took 2 days with about 3 trips each dayand they made sure that we had the comforts we needed antil all was done

"The whole experience was good from the initial phonecalls, the visit of the assessor, delivery of boxes paper etc. The girls in the office were very helpful
Altogether the Wilkins team ensured that everything went as smoothly as possible. We don't intend to move again (we are both in our mid seventies) but if we did we would definitely ask Wilkins to move us

."
 
 
Team:
Paul Dean and I think the 3rd man was Alan
 
 
 


Review 2 Apr 2019
Recommended by customer in RG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relatively short distance - 7 miles.
 
Cost: £2500
 

"Very good experience start to finish, really helped to take stress out of the whole move"
 
 
Team:
Really wish I could remember their names (I can tell you what drinks they had with what milk & sugar!). All 6 over the 2 days were a credit to the company
 
 
 


Review 1 Apr 2019
Recommended by customer in RG5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed flat to 3 bed house move.

"From the outset Wilkins were extremely professional and clear of the services and options being offered. Mike who visited to complete the quote was professional, approachable and friendly, tailoring the service accordingly to our needs. The office staff who dealt with payment and reservation were equally pleasant and managed expectation with regards to availability. On the day Mike and Dean were prompt, professional and worked tirelessly with the occasional acceptance of an offer of tea and a biscuit. We could not recommend this firm highly enough to others, as novices to a professional moving services, the team made a stressful time as stress free as was possible."
 
 
Team:
Mike and Dean
 
 
 


Review 11 Mar 2019
Recommended by customer in Rg8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to rental, half unpacked and six months later repackaged and on to our new house

"The team was outstanding, as were the management team."
 
 
Team:
P
 
 
 


Review 11 Mar 2019
Recommended by customer in HP14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving locally but it was a difficult move as we were living in a 3 storey town house with lots of stairs. There were even steep steps up to the property which made the job a lot more tricky.
 
Cost: £816
 

"The first visit from Mike was very professional and definitely a step up above the other companies I received quotes / home visits from. That and then the competitive price was the reason why I chose Wilkins. The quotation was realistic and covered all the important things including removing of assembled furniture abd packing of all our fragiles which was probably the hardest part of a move. The fact that they supply their own boxes and paper meant we also didnít need to worry about that.
The only confusing part was that I was told all furniture would be taken apart but then we were asked to take our bed down ourselves but in the grand scheme of things isnít too difficult, it just wasnít made clear to me in the quote.
On the day the men were absolutely faultless and definitely went above and beyond to ensure they completed an excellent job. They were all lovely guys who you actually enjoyed having there and they seemed to all get along and made the day really easy. Nothing was too much or too difficult and even with the stressful early completion they still remained calm and didnít compromise the job.

Excellent and would highly recommend to anyone wanting a professiona/ enjoyable/ easy removal. Thanks."
 
 
 
 


Review 11 Feb 2019
Recommended by customer in OX10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were doing a house swap with another family. The two houses were a few miles apart amd it started snowing the day we moved in
 
Cost: £6000
 

"They were calm , effecient, respectful and good to have around at a stressful time. Would highly recommend them."
 
 
Team:
Whole team
 
 
 


Review 4 Feb 2019
Recommended by customer in RG9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
This was the third time I have used Wilkins to move me. It was a short distance, only 10 minutes away but entailed a large number of packed boxes as well as some large potted plants and heavy items.
 
Cost: £1000
 

"Every person employed by Wilkins with whom I had contact was efficient, polite and friendly. During the move they did everything expected of them. They also promptly provided extra boxes on request and made 2 visits to collect the used boxes after the move."
 
 
 
 

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