Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
313 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 313 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" They completed the packing & wrapping very quickly & moved it to the van together with the furniture. They were so pleasant & quiet throughout - it was a pleasure to have them there! Small removal...."   more
 
" The whole procedure was easy from the visit to our old address to the move to our new home."   more
 
" Excellent customer service and delivery from the whole team."   more
 
" Friendly staff and a good sales person, explained everything very well. The removal men were polite and friendly. Generally a good experience, however several small items were broken during the move a...."   more
 
 
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Review 1 Feb 2024
Recommended by customer in TW1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very impressed! the guys arrived well on time & took notice that it was dustbin day!

" They completed the packing & wrapping very quickly & moved it to the van together with the furniture. They were so pleasant & quiet throughout - it was a pleasure to have them there!

Small removals, short storage - hopefully!
Look forward to the their return!"
 
 
Team:
Too much going on to remember - sorry!
 
 
 


Review 1 Feb 2024
Recommended by customer in SN11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went smoothly, the staff were helpful, friendly & professional, nothing was too much trouble for them. My family have used Rumseys before & we would highly recommend them.

"The whole procedure was easy from the visit to our old address to the move to our new home."
 
 
Team:
P Aufton, T Corroon, P. Edwardís P Wesson
 
 
 


Review 13 Dec 2023
Recommended by customer in SN4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving the contents of a 4 bedroom house that we had owned for 22 years in London to a new family home in Wiltshire.

"Excellent customer service and delivery from the whole team."
 
 
Team:
Alan, Adam, Colin and Gary.
 
 
 


Review 23 Nov 2023
Recommended by customer in CO3

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a 4 bed house to a 5 bed
 
Cost: £5000
 

"Friendly staff and a good sales person, explained everything very well. The removal men were polite and friendly. Generally a good experience, however several small items were broken during the move and the movers failed to inform us, even though they knew, so we had to just find broken things as we went along.
They also inexplicably put an entire box of clothes in a box marked clothes, right at the back of our garage. This meant it took me a month to find them, and I had to buy new clothes, which wasn't helpful."
 
 
 
 


Review 12 Oct 2023
Recommended by customer in KT8

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had my belongings packed and placed into storage for over a year and then when I had found a new property - my things were brought out of storage and delivered to my new home. My bed was put back together again.

"I found Rumseys to be completely reliable, friendly and professional - a very good balance. It is a personal service, often speaking to the same person each time and you certainly feel you are in safe hands. I would not hesitate to recommend them for storage and removal."
 
 
 
 


Review 27 Sep 2023
Recommended by customer in W4 5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from an almost 3000 sq ft, 5 bedroom, 5 bathroom house in Chiswick to a nearby house half the size. Weíd lived in our original house for 40 years. We have a piano and a large delicate antique mirror together with 20 large heavy plant pots of both indoor and outdoor plants.
 
Cost: £490000
 

"We were impressed with Rumsey & Son from the moment Peter sat down at our kitchen table to thoroughly discuss our impending move to the moment we thanked their team profusely for being so efficient, careful and good natured throughout our 3 day move. They even recommended how the furniture should be arranged in the new smaller house.
An excellent removals company - they couldnít be better."
 
 
Team:
Paul, Paul, and 2 other hardworking guys
 
 
 


Review 7 Sep 2023
Recommended by customer in NW8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full 5 bedroom house move.
 
Cost: £9000
 

"Excellent team, super efficient and careful."
 
 
Team:
Alan
 
 
 


Review 4 Sep 2023
Recommended by customer in HP15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very smoothly.
 
Cost: £3648
 

"The team arrived on time.

The men worked really hard with humour and stayed in continuous conversation with us as to what we wanted stage by stage.The team of four worked on the first day.

On arriving at the new property they worked continuously until they finished and didn't leave us until 9.30 at night. Three men worked on the second day. I don't know which of the four was called to another job!"
 
 
Team:
P Cufton, S Blower, T Corroon and D Owen
 
 
   Business Reply:

Dear Mr P, Thank you for the feedback. Just to let you know that there were four guys on both days.
 


Review 29 Aug 2023
Recommended by customer in KT11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move boxes to container for storage.

"An excellent service, brilliant work!
Thank you so much!"
 
 
 
 


Review 29 Aug 2023
Recommended by customer in SW15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 5 bedroom large house to a 3 bedroom flat on the third floor with only a smallish lift available
 
Cost: £4500
 

"5 men were employed on the removal.all were very polite and very helpful throughout the 3 days on the reval"
 
 
Team:
not known for all. Alan was in charge
 
 
 


Review 29 Aug 2023
Not Recommended by customer in TW1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
two day short distance move
 
Cost: £3336
 

"The chap that came round was pleasant enough, but the removal men themselves were a pretty unpleasant bunch. There was a lot of swearing and complaining. they went home at 1.30 on the first day, leaving too much to do on the second day. they damaged the staircase on the way out, and broke the cover of my record player by packing it with a heavy lamp.

They were an unpleasant presence in our house and not what I was expecting at all."
 
 
Team:
Coulnd't tell you, they were not up for chat/conversation.
 
 
 


Review 22 Aug 2023
Recommended by customer in TW2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move to retirement flat
 
Cost: £1830
 

"The van came on time, crew courteous, efficient and responded to suggestions and instructions."
 
 
 
 


Review 22 Aug 2023
Recommended by customer in SW14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing move from a townhouse to a cottage on a single track road

"The crew were cheerful and friendly, even handling the intricacies of getting a sofa out of a window. They had to use trolleys to unload at the new property, again this was done with no issues, quickly and efficiently.
Every member of staff we encountered, from the initial survey through to the empty box collection at the end of the move, was professional and a pleasure to meet."
 
 
Team:
Tom was the foreman!
 
 
 


Review 1 Aug 2023
Recommended by customer in NW8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move a number of items and books
 
Cost: £850
 

"Charming guys, very efficient, took good care of everything"
 
 
 
 


Review 17 Jul 2023
Recommended by customer in Ip33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
5 bed house to larger 5 bed house over 100 miles away with some precious art.

"We had 4 quotes. Two attended our house and 2 were virtual. Rumsey attended. They were the best quote, partly but not wholly because they offered options which allowed us to choose to unpack ourselves, and save on paid time.

I called to confirm and went through everything by phone which was reassuring

Packing was smooth and the team were cheerful and pleasant.

On the day in spite of the previous owners not being ready on time our team managed to get us in and unloaded. They worked incredibly hard in quite hot weather - all with good cheer!

We are almost fully unpacked and apart from one small milk jug completely unscathed. We are very happy."
 
 
Team:
Stuart from head office, Alan and his team on the removal itself.
 
 
 


Review 30 Jun 2023
Recommended by customer in BH25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rumsey and Sons moved us 90 miles with no issues whatsoever.
 
Cost: £3500
 

"As expected excellent from start to finish. This is a good trustworthy company who in this day and age is a breath of fresh air.
Highly recommended."
 
 
Team:
Cannot remember not good with names but all good.
 
 
 


Review 26 Jun 2023
Recommended by customer in NE3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Complex move, from a large house in Kew to two smaller adjacent houses in Newcastle, one furnished and one unfurnished. Contents of Kew house had to be stored for 4 months before being delivered, because of a catastrophic burst pipe in one of the Newcastle houses. Lots of stuff (too much) to move, accumulated over many years. It took a crew of 4 with 2 large lorries 2.5 days to empty our Kew house and 2 x 0.5 days to put it all into the two Newcastle houses. Price below covers loading, storage, transport, and unloading
 
Cost: £20000
 

"Moving house is inevitably stressful and expensive. The burst pipe was an additional tribulation.

Given all the pressures, the Rumsey team could not have done a better job. Everyone we dealt with was friendly, professional and efficient. Peter, who carried out the initial survey and gave us our estimate, was admirably thorough, patient with our questions, and empathic in relation to our (difficult) circumstances. His colleagues in the Rumsey office, Stuart and Joe, were similarly understanding and helpful. Given that the overall cost was inevitably high, we were grateful that Rumsey did not add to it when it turned out that the volume we needed slightly exceeded the estimate.

The first crew (collection from Kew) was Alan, Gary, Adam and Bert. In the second (transport and delivery to Newcastle) Adam and Bert had been replaced by Pete and Dave. We were impressed by the care and skill with which they handled our effects. As far as we have discovered there has been no breakage or damage (unlike previous moves we have made). These were stressful days for us but under Alan's light touch but careful supervision the stress was kept to a minimum. All 6 crew members were a pleasure to deal with.

"
 
 
Team:
see above
 
 
 


Review 26 Jun 2023
Recommended by customer in TW9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Apartment above shop, lots of narrow stairs moving to newly refurbed house
 
Cost: £3000
 

"Fabulous, made the move easy and pleasant. Skilful movers, well equipped."
 
 
Team:
Scott and others
 
 
 


Review 26 Jun 2023
Recommended by customer in W12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
flat move

"all went well"
 
 
 
 


Review 19 Jun 2023
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing
 
Cost: £3400
 

"In times of pressure, uncertainty (have we done the right thing?) you need to have complete and utter confidence that all your suppliers (the people who are involved in making this happen, banks, solicitors, estate agents, removals etc) are going to deliver in terms of service, value for money, understanding our worries and so on and so forth. Rumseys moved us not our house 22 years ago and it was a great experience. Iím pleased to say that it was again. Peter and all his hard working men delivered (literally) on a hot day with speed, efficiency, smiles and banter. Iím never moving again. Itís a ghastly process but Rumseys caused zero extra stress. A good review should say that I wouldnít hesitate to use Rumseys again but in the nicest possible way, itís donít want to!!"
 
 
Team:
Scott, Taylor and Peter. Sorry Iíve forgotten some names in the haze of the move
 
 
 

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