Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
134 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 134 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" We required Rumsey to be able to move us at potentially short notice - and they were very accommodating with our ever-changing dates. They dropped off all we needed before moving out (we did our own ...."   more
 
" I expected 2 removal men and so I was delighted when 4 men turned up. It made the job go so much more quickly than I expected which was a bonus as I was moving my things from the former family home....."   more
 
" The team were superb , no complaints they worked extremly hard ,minimal breaks ,excellent humour and most professional .Solutions were found to move difficult items resourceful in their aptitude . A ...."   more
 
" We were really happy with the service we received from Rumsey and Son. Before moving we received quotes from a number of removal companies but Rumsey and Son stood out for their professionalism and re...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 20
belongings 7
boxes 12
broken 8
care 8
careful 11
cheerful 8
contact 6
courteous 13
crew 9
delighted 6
delivery 6
easy 6
efficient 28
efficiently 8
excellent 28
experience 18
extremely 11
family 6
finish 12
friendly 25
fun 6
furniture 15
Good 31
great 11
guys 12
happy 11
hard 7
helped 6
helpful 34
highly 15
initial 13
packed 11
packing 14
polite 23
process 12
professional 32
property 9
quickly 10
Quote 11
really 9
recommend 31
recommended 10
removal 25
Rumsey 28
Rumseys 15
service 39
stressful 15
team 39
thank 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 May 2019
Recommended by customer in WR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a second property to our main home. All very last minute and stressful in terms of timings (from an exchange/completion point of view)
 
Cost: £2000
 

"We required Rumsey to be able to move us at potentially short notice - and they were very accommodating with our ever-changing dates. They dropped off all we needed before moving out (we did our own packing), arrived promptly, were very courteous and professional. The furniture etc was all stored over the weekend and delivered on the Monday - again on time and unpacked etc quickly and efficiently - all with a super-friendly service.

We have used Rumsey before - and have no hesitation in recommending them as an excellent removal service."
 
 
 
 

Review 14 May 2019
Recommended by customer in BN3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture from a 4 storey house in Richmond to a third floor flat in Hove, East Sussex. Nothing very interesting but I had a large 6 foot square mirror that the removal men took down from the wall and tried to get into my new flat but couldn't.
 
Cost: £900
 

"I expected 2 removal men and so I was delighted when 4 men turned up. It made the job go so much more quickly than I expected which was a bonus as I was moving my things from the former family home. The men worked really hard and they had a challenging time in Hove as there were a lot of stairs to negotiate but they remained cheerful throughout."
 
 
Team:
Oh dear, can't remember.
 
 
 

Review 14 May 2019
Recommended by customer in Sw18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move over 4 days with packing of many small items as well as moving large pieces of furniture ,garden pots . new house was a town house with very steep stairs and small narrow entrances also there was a lack of space to put everything

"The team were superb , no complaints they worked extremly hard ,minimal breaks ,excellent humour and most professional .Solutions were found to move difficult items resourceful in their aptitude .
A pleasure to deal with as I was on my own and rather emotional about leaving my family home to go a new house .the parking and manoeuvring were impressive .
They made the whole process bearable and were extremly helpful and supportive
Well done a pleasure dealing with them
They also helped dismantling things and assisted with other tasks ,not one item was broken and they placed furniture appropriately which entailed relocating it in the house ,resulting in them having to move some items several times .
Thank you"
 
 
Team:
Alan, Gary ,Adam ,jim and james
 
 
 

Review 13 May 2019
Recommended by customer in TW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from a three bedroom terrace to a 4 bedroom town house.
 
Cost: £1248
 

"We were really happy with the service we received from Rumsey and Son. Before moving we received quotes from a number of removal companies but Rumsey and Son stood out for their professionalism and reassurance about the process of moving our belongings.The price quoted was very reasonable too.
On moving day the staff were punctual and polite. They packed our belongings with care. They worked quickly and following completion of our purchase we were moved in by 3.30pm."
 
 
Team:
Stuart, Danny, Connor, J Walker and P Aifton
 
 
 

Review 2 May 2019
Recommended by customer in SW17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantling, moving and re-constructing several pieces of furniture including two sofas, dresser, dining table and chairs.
 
Cost: £400
 

"Great service from start to finish, including booking the day, turning up on time and being very helpful. A pleasure to deal with."
 
 
 
 

Review 15 Apr 2019
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A short physical move but a very cluttered 5 bedroom house to be packed and moved
 
Cost: £4000
 

"Cannot fault them - a very cheerful crew who did a really professional job for us without complaint. I would certainly recommend them to others.

Moving is a huge, stressful job but Rumseys made it as straightforward as they could. Thanks for a job really well done"
 
 
 
 

Review 8 Apr 2019
Recommended by customer in SW15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rumsey moved us from a large house to another large house. They took 4 days to load and 3 days to unload. They dropped boxes off prior at our request and collected 2 or 3 times various boxes once we had unpacked.
 
Cost: £10000
 

"Excellent Service. Very good bunch of guys. Helpful and polite.

Move went smoothly"
 
 
Team:
Alan Gary Adam Jamie(?) and Jim + 2 others
 
 
 

Review 4 Apr 2019
Recommended by customer in TW9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed garden flat to a semi detached house in West London.
 
Cost: £1750
 

"Rumsey and Son helped us move from Chiswick to Kew in West London. A process we were dreading became a very smooth one with their help and guidance. A soft start was planned the day before the big move which helped a lot. Their advice was spot on at all times. The team was very professional and friendly and even went out of their way to deliver everything they had promised. No pressure was put upon is at any time. We would strongly recommend their service. 5 stars!"
 
 
Team:
Peter, Dan , Dan
 
 
 

Review 18 Mar 2019
Recommended by customer in sw14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I went very well. Thank you.
 
Cost: £596
 

"
The service was very satisfactory in terms of timing and efficiency.
I would have liked, however, that I was given information about the process before moving day. For example whether I should have packed the cutlery, pots or unplugged the TV, etc...

Overall, no complaints. I will use them again and recommend them."
 
 
Team:
I can't remember their names but I did thank them.
 
 
 

Review 12 Mar 2019
Recommended by customer in TW2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A faultless service from start to finish. I’m so pleased I chose you!
 
Cost: £984
 

"Outstanding service and always helpful, considerate and polite."
 
 
Team:
I don’t have their names but they were the same guys that helped me move then again relocate on 4/03/2019. They were outstanding!
 
 
 

Review 4 Mar 2019
Recommended by customer in BA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good guys - fast and efficient.

"Very professional initial visit. Comprehensive information. Made us feel that they really wanted the business.

Good communication and information prior to the move commencing. Dropped off sufficient boxes and packing equipment. Very flexible re dates while we were waiting for the exchange of contracts on our property. Very flexible and helpful re the destination delivery at the house and storage facility.

Helpful and co -operative guys on the two days that spanned the removal.

All in all, thanks a lot.
"
 
 
Team:
Dave, Daniel and the remainder of the guys 👍
 
 
 

Review 18 Feb 2019
Recommended by customer in W11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
VERY COMPLICATED THREE SITE MOVE. HAD TO CANCEL FIRST MOVE AT SHORT NOTICE BECAUSE BUILDER IS NOT READY

"VERY GOOD VERY HELPFUL NOTHING GOT BROKEN"
 
 
 
 

Review 16 Feb 2019
Recommended by customer in Surr
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Substantial move over seven days and five vans.
 
Cost: £8000
 

"Sincere thanks to Alan and his crew for their outstanding help. This was a seven day, five lorry epic and we cannot speak highly enough of the team. Their determination to get furniture into rooms where it seemed impossible was pretty extraordinary and they appeared almost more disappointed than we were when it could not be done. And if the team said it could not be done, you can be sure it can't. Seeing our fridge freezer reduced to parts to get it into the basement says it all. They went about their work with great efficiency and not a little humour and they were very indulgent of our changes of mind on the location of items.

Overall, I am delighted to recommend them without hesitation."
 
 
Team:
Alan and his whole team without exception. Jim's ability to fit more than seems possible into the vans was what real experience and expertise provides.
 
 
 

Review 27 Jan 2019
Recommended by customer in SW6
 My Age: 70 + 
 I'm: Male 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two parts . First , out of storage into new resdince . Second , from rented accomodation during renovations.
 
Cost: £3192
 

"As with previous move into rented and storage , usual excellent service"
 
 
Team:
Paul leader on second move, cant remember team leader for first part but also excellent
 
 
 

Review 24 Jan 2019
Recommended by customer in SW13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic house move - local area

"Rumsey & Sons were professional and diligent from first contact through to completion of delivery. Prior to the move we were contacted by email and letter and then a thorough house survey was carried out explaining to us all the steps for removal.

We had requested a full packing service and this was carried out very thoroughly on the day - the team arrived punctually and worked quickly and without fuss even when the parking on our street became a challenge.

At our new property the team quickly reassembled large items and made sure everything was put where we needed it - even going beyond the call of duty to lift items over next door's fence and move a heavy tree twice because we changed our minds on positioning.

Overall we were very impressed and would recommend Rumsey & Sons highly to anybody looking for a well established reputable and very professional removal firm."
 
 
Team:
Peter Parnwell (5 others did not actually get names.)
 
 
 

Review 24 Dec 2018
Recommended by customer in TW11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of goods from my apartment for storage

"Very good, as always from start to finish"
 
 
Team:
Alan and Gary
 
 
 

Review 21 Dec 2018
Recommended by customer in SW19

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removers arrived promptly and began work straight away, allowing for a neighbour to wake up to the fact that she should remove her car from the cordoned off area outside my house. All 4 guys were extremely polite and very organised. The whole process went without a hitch and we arrived at our destination at lunchtime,whereupon they were on their way back within an hour. A very satisfactory experience.

"At a stressful time, it was a positive experience."
 
 
Team:
J. Fisher, A. Warwick G. Head, J. Cam?
 
 
 

Review 21 Dec 2018
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 5 bedroom house in South West London to barn conversion in rural Norfolk

"Moving house is never easy but the team from Rumsey's turned a potentially stressful experience into a positive one.
Allan, James, Gary, Adam and Jo were prompt, polite, professional and efficient. They worked tirelessly and cheerfully. It was obvious that they really enjoyed working together. They took pride in what they did and they had fun doing it."
 
 
Team:
Allan, James, Gary, Adam and JO
 
 
 

Review 26 Nov 2018
Recommended by customer in SW13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal of home contents from a 6-bedroomed house. Everything pre-packed by homeowner & ready for the van. 2 additional items, not on the original spec, could not be accommodated in the allotted containers (a bicycle & armchair).
 
Cost: £1600
 

"The move was conducted quickly & efficiently by a helpful, polite & good-humoured team. I had not thought to leave unpacked 6 mugs for teas & coffees (quickly remedied) &, in spite of a couple of tea breaks, the move was completed by midday."
 
 
 
 

Review 23 Nov 2018
Recommended by customer in TW17

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a maisonette into a bungalow which necessitated a storage of our goods for two weeks.

"We were completely happy with the service received both for the packing and re-delivery two weeks later. The men were polite, friendly and very helpful and made our experience much less stressful."
 
 
Team:
Sorry - I can't remember all their names.
 
 
 
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