Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
270 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 270 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Alan and the team from Rumsey and Son were great. Turned up on time and we were on the road by 10.30am. Our completion was delayed as the bank did a random spot check on the transfer of funds, which c...."   more
 
" An overall positive experience, we would use Rumsey in future and recommend to others."   more
 
" Friendly, punctual and flexible (a couple of things needed to be changed from their initial positions). Highly efficient and cheerful even on a hot day."   more
 
" A small job for you but completed effectively"   more
 
 
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Customer Reviews
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Review 29 Jun 2022
Recommended by customer in Bn18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move with full packing service from London to Brighton.

"Alan and the team from Rumsey and Son were great. Turned up on time and we were on the road by 10.30am. Our completion was delayed as the bank did a random spot check on the transfer of funds, which caused several hours of delays and meant we didn’t get the house keys until late afternoon. Despite this the team stayed to get the move complete. They were polite, professional and understanding throughout. Would highly recommend their services."
 
 
 
 

Review 29 Jun 2022
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The team were efficient and helpful.

"An overall positive experience, we would use Rumsey in future and recommend to others."
 
 
 
 

Review 28 Jun 2022
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a four bed old townhouse with garden to a more modern four bed.

"Friendly, punctual and flexible (a couple of things needed to be changed from their initial positions).
Highly efficient and cheerful even on a hot day."
 
 
Team:
Foreman Alan, and team plus young Harry stepping in one day
 
 
 

Review 28 Jun 2022
Recommended by customer in TW9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving a few large and heavy items from my basement to a garage at the bottom of our garden.

"A small job for you but completed effectively"
 
 
Team:
Not there at the time! My wife supervised
 
 
 

Review 20 Jun 2022
Recommended by customer in 2432
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have moved from London out to rural France as taking early retirement and looking for a laid back life style.

"From 1st contact we found Rumsey very professional, from home visit to collection and storage of our belongings before shipment to France. what stands out was the personal touch from site visit to collection, transhipment to anther carrier for the International part of delivery. We were most impressed with Rumsey Staff for collection and also Able's staff for delivery to France."
 
 
Team:
P Parnell, J Carey, S Cutuill, D Owen, T Wrroon and Ben & Mike from Ables
 
 
 

Review 25 May 2022
Recommended by customer in TW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a 4 bed family home to another 4 bed family home about 2 miles away. The move included two fish tanks.
 
Cost: £3384
 

"The whole team was amazing on both day and efficiently worked away to make the move a very simple process for us.
They were friendly and nothing was too much trouble despite having 3 beds to dismantle and rebuild and two fish tanks to move.
They took care in packing and everything was delivered to the correct rooms in the new house.

Debbie and Peter in the office were very helpful and held our move slot for several days when our buyer was messing around before exchange.

Would highly recommend Rumsey and Sons."
 
 
Team:
I’m not sure of names but they were all amazing!
 
 
 

Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Can’t remember but I thanked the.
 
 
 

Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Can’t remember but I thanked the.
 
 
 

Review 16 May 2022
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents of sitting and dining rooms returned from storage. Sofas, chairs, dining and coffee tables, bookcases, lamps, sound system, tv etc

"This was a delivery of items of furniture and possessions that I had them put in storage a few months back. Delivered on time, all unloaded and in position in 45 minutes. Amazingly efficient and pleasant team. My stuff had been beautifully packed as I could see during unpacking."
 
 
Team:
Can’t remember but I thanked the.
 
 
 

Review 6 May 2022
Recommended by customer in TW1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A complicated move from a large house into storage and 2 different properties.
 
Cost: £12000
 

"I cannot praise Rumsey and Sons enough. I have used them in the past and I wasn't disappointed again. They were extremely efficient , clear about the process and careful with our possessions. The team who actually did our packing and move were outstanding, very helpful and really understanding. Rumseys are a local firm and I am delighted to support them and cannot recommend them enough."
 
 
Team:
Paul Paul Paul Colin
 
 
 

Review 9 Apr 2022
Recommended by customer in GL91
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from West London, 7 bedroom house to South Gloucestershire 6 bedroom house.
 
Cost: £10000
 

"Very helpful crew, arrived on time every day and did all they could to make the experience painless."
 
 
 
 

Review 21 Mar 2022
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Team collected some previously stored goods from the storage depot, and then moved onto the property where items were moved and delicates such glass wrapped by the team and packed. Move of the complete goods to the new property went well as did the unloading. We unpacked and arranged collection of used boxes and wrapping paper at a convenient time.

"Move went well and managed to get all done on time as planned. Only some slight damage issues which were promptly resolved, so many thanks to the hard working team."
 
 
 
 

Review 11 Mar 2022
Recommended by customer in SW6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team moved us out of the old property over 4 days, and into the new over 3.

"The team at Rumsey were very helpful and patient with us, particularly as we had to change the delivery address and date more than once!

They were efficient, friendly, professional and nothing was too much trouble. We felt very comfortable having them around, the packing was done with great care and precision, as was the unpacking at the other end.

Would definitely recommend Rumsey - in fact, we already have!

The administration service was faultless, and we definitely had the A team for packing. Efficient, tidy and friendly.

Thank you."
 
 
Team:
Gary and team
 
 
 

Review 8 Mar 2022
Recommended by customer in KT11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
Cost: £3100
 

"The service we received from Rumsey and Son was beyond exceptional, and to summarise just how good it was, my entire family contracted covid two days before our move, it took a couple of phone calls to Stuart at Rumsey to run through the move without our presence at either house, and a few calls from the moving team on the moving days to get everything moved without any hassle whatsoever. They were professional, understanding, careful, thorough and a really kind bunch of guys and we cannot thank them enough for getting us moved in during such a difficult time."
 
 
Team:
Jim and team. Stuart back at the shop was really great too.
 
 
 

Review 1 Mar 2022
Recommended by customer in KT7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved our furniture etc. from our house to our rental at the end of February

"The removal men were courteous and efficient. They packed our possessions carefully and quickly. Dealt with heavy furniture in an expert manor. Were good humoured and friendly at all times. Yes we will be using them again."
 
 
 
 

Review 22 Feb 2022
Recommended by customer in TW10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Exit 5th floor flat with lift Contents split between 2nd floor rental flat, no lift, and storage with Rumseys
 
Cost: £3000
 

"Initial confusion over what I wanted - did I not make it sufficiently clear? It meant a bit of friction between me and admin to start with but we got past it.

Team who came were good, they worked hard and at all times were polite and considerate. They seemed to be taking care of me!"
 
 
Team:
Alan, Gary, Justin and I've forgotten the other 2
 
 
 

Review 16 Feb 2022
Recommended by customer in TW9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I appreciate the fact that the removal men basically put up with the fact that I have a lot of stuff, and a lot had to be packed in order to extract the furnature (because we moved in a hurry - due to finding a window of opportunity) they had to do the packing for me. They might have had a few grumbles, but they were basically helpful. They packed all the china etc very well, and looked after any furnature that needed dissassembling well (putting it backtogether). They also moved our piano satisfactorily I did have a little issue on stuff that was brought out of storage, when they turned up 40 minutes before the agreed time, and insisted they were only 20 minutes early.

"Rumseys are a long established local firm, and it shows. People trust them locally, and in my experience they lived up to their local reputation.

The person who came to do the quotes was extremely helpful, and took my requirements in their stride.
The removal men themselves, despite a few grumbles, did a good job, packing as required, and disassembling and reassembling furniture. They also moved the piano satisfactorily. All the china and kitchen stuff was properly packed.
The men were generally helpful about placing furniture in the house.
Of stuff that was moved into storage and later brought back out then men were extremely helpful with this too, and any damage was of such a minor nature as to be not worth mentioning (nothing a very little DIY wouldn't put right). - which is a lot better than some firms would do.
I think for me the main thing was they put up with the fact that our move was done in a hurry (as we took a window of opportunity) which meant we had done very little preparation ourselves.
They were also helpful about moving around a few items that needed moving to different rooms in the house.
There was a little issue when the team bringing items from storage turned up 40 minutes early and then made a mistake with the time syaing they were only 20 minutes early. But they subsequently apologised for the mistake. (I would not have minded, but I had particularly specified the time), however they made up for it by being very helpful when they unloaded.
Generally I found the firm attuned to our specific requirements. I also felt they took good care of our furniture and possessions. ((Much better care than Pickfords took of a relative's furniture a few years ago). I felt confident the men knew exactly what they were doing. For example they said an item would not fit, then that is genuinely because it would not fit.
Rumseys are trusted professionals and the current teams maintain the firm's reputation.
"
 
 
Team:
Both the moving team and the storage team were helpful. I am afraid I can't remember the names of all the individuals.
 
 
 

Review 14 Feb 2022
Recommended by customer in SO19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We agreed to be packed up on Thursday for completion on Friday they arrived right on time 08:30. Walked through the house to see what was staying and what being loaded on that day.
 
Cost: £3260
 

"It was amazing from exchanging contracts to the completion date,
It was unreal how we didn't have to pack a thing and by Thursday afternoon it was all on the lorry.except for the essentials.Friday
They arrived promptly they loaded the rest of the stuff on the lorry
We have a reptile so stated that would be last loaded and first into our new property which they did. We had an issue with the pipework with the washing machine where it was going but they even sorted that out.even dismantling our beds and putting them back together was a godsend.nothing was to much for the guys would highly recommend for removals"
 
 
Team:
ALAN. BERT .ADAM..ED. and one other gent
 
 
 

Review 14 Feb 2022
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved to a rental house for a year and then returned to our house last week.

"Rumsey&sons did both moved with speed skill and minimum fuss .
A great move - thank you"
 
 
 
 

Review 26 Jan 2022
Recommended by customer in KT1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A move of some distance, from a regional city to London. Done over two days.

"The team were brilliant. They had to work around my relative who turned out not to be quite prepared at the packing end. And then they faced rudeness from contractors at the new build. They were quick and good mannered throughout, despite the surrounding tensions."
 
 
Team:
Adam, Alan, "Bert" + 1 other
 
 
 
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