Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The firm\'s charges are reasonable for the work involved
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Dear Rumsey and Son
We are at last settling into our new home. After 35 years of raising a family and running a business from our place in Richmond it was quite a big step. But at a very busy time of year from Peter''s first assessment visit through delayed completion dates, to temporary storage, to access difficulties, to the team finally reassembling furniture and electrics and departing we really feel that Rumseys went out of their way to make a huge task reassuringly safe and friendly. The five man ''A'' team were great. Cheerful, tidy and helpful, they carefully packed and stored enormous loads and worked steadily through the day they could not have been more helpful. So a big thanks you and we will certainly recommend Rumseys to others. Best wishes from Michael and Celia
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Cost: £15650
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Team: James, Garry, Adam, Kyle, Jimmy, Alan and a few others.
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