Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.7/100
182 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 182 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The initial visit from Peter Parnwell showed that this was a serious operation and gave us great confidence. The quote was competitive, well presented, and comprehensive. The follow-up and planning w...."   more
 
" We recently moved from London to West Sussex. We chose Rumsey because they were the cheapest quote and required no deposit. We needed 4 lorries as we had a mountain of stuff. The crew they provided we...."   more
 
" The guys were brilliant ! Friendly , efficient and excellent"   more
 
" The teams worked like clockwork. The whole process was very well organised. Using Rumsey's was the least stressful part of the whole process."   more
 
 
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Review 16 Sep 2020
Recommended by customer in RH7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one 7500ft2 house to one of a similar size - a really big move. Rumsey were brilliant throughout - here is a copy of the email we sent to Rumsey and sons: Alan and the team were outstanding. They were thorough, professional, diligent, hard-working, cheerful and courteous. Nothing was too much trouble for them and, and no matter what we asked they never complained, including carrying a 150kg lathe to the second floor! They were great to have around and made our move easy, straightforward and even enjoyable. I cannot praise them enough. And Alan is a great team leader, polite, approachable and professional.

"The initial visit from Peter Parnwell showed that this was a serious operation and gave us great confidence. The quote was competitive, well presented, and comprehensive. The follow-up and planning was faultless. When the team arrived it got even better.
Alan and the team were outstanding. They were thorough, professional, diligent, hard-working, cheerful and courteous. Nothing was too much trouble for them and, and no matter what we asked they never complained, including carrying a 150kg lathe to the second floor! They were great to have around and made our move easy, straightforward and even enjoyable. I cannot praise them enough. And Alan is a great team leader, polite, approachable and professional.
"
 
 
Team:
Peter Parnwell, Alan Warwick, Gary Mead, Adam Wicks, Sandeep, Paul Edwards, Paul Clifton, Colin Ayres
 
 
 


Review 16 Sep 2020
Recommended by customer in SW15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from London to West Sussex. We chose Rumsey because they were the cheapest quote and required no deposit. We needed 4 lorries as we had a mountain of stuff. The crew they provided were absolutely excellent. They were friendly, polite, and very hard working. The whole experience was fantastic thanks to Rumsey. I highly recommend them to anyone moving house.
 
Cost: £4000
 

"We recently moved from London to West Sussex. We chose Rumsey because they were the cheapest quote and required no deposit. We needed 4 lorries as we had a mountain of stuff. The crew they provided were absolutely excellent. They were friendly, polite, and very hard working. The whole experience was fantastic thanks to Rumsey. I highly recommend them to anyone moving house."
 
 
Team:
I think it was led by a guy called Tom but not sure
 
 
 


Review 9 Sep 2020
Recommended by customer in SW13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing , Moving and Storing

"The guys were brilliant ! Friendly , efficient and excellent"
 
 
 
 


Review 9 Sep 2020
Recommended by customer in TW16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing a family home. Immediate property change was not possible so storage was required as well.
 
Cost: £2400
 

"The teams worked like clockwork.
The whole process was very well organised.
Using Rumsey's was the least stressful part of the whole process."
 
 
Team:
Debbie, Peter & two different removal teams
 
 
 


Review 2 Sep 2020
Recommended by customer in TQ6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rumsey''s were delivering furniture and possessions that had been placed in storage in January and they were being taken to Devon. They needed 3 lorries to take 8 containers. That involved them driving to Devon on Day 1, unloading and setting up, returning to London and returning to Devon the following day to unload the third lorry. They then returned to London.
 
Cost: £3900
 

"I thought the service provided was exceptional. I think that this was a very tiring move. It started with a 5-6 hour drive and when they arrived all the men got to work immediately. They were cheerful and helpful and it was not an easy task as the stairs were awkward and boxes and furniture were heavy. They worked very efficiently and when needed came together as a team. They unloaded everything in super quick time and then drove back to London. Peter and Sandy were there the first day and Tony, Jim and Tom were there on both days. Given the driving and the early start I think that Tony, Jim and Tom must have been pretty tired on Day 2 but they worked just as hard and efficiently. They were very helpful in setting up and I really felt that they were happy to do things that made the move as easy as possible for me. I cannot thank them enough for all they did and I believe the service was exceptional. Rumsey's should be very proud of their team and I would have no hesitation in recommending them to others. I believe that the cost may be slightly more expensive than others but for me overall, it was reasonable and value for money. Rumsey's made my move as effortless as is possible and that service is priceless."
 
 
Team:
Tony, Tom and Jim on both days and Peter and Sandy on Day 1
 
 
 


Review 20 Aug 2020
Recommended by customer in SN13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Kingston upon Thames to West Wiltshire, over 3 days, load one truck with majority on one day, on day 2 essentials including beds etc load, move and unload. On third day first truck brought to unload
 
Cost: £3570
 

"Our move went swimmingly and all to plan, friendly team, nothing too much trouble. Were prompt and worked speedily. Had over 100 boxes which we packed and nothing seems to have been broken. Would recommend and use again."
 
 
Team:
J Carey, G Mead, A Warwick, S Kennedy, C Ayres
 
 
 


Review 12 Aug 2020
Recommended by customer in TW10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and effects were packed and moved into storage from a 5 bedroomed house in Richmond
 
Cost: £2800
 

"The crew were extremely supportive and accommodating in what became a very stressful move due to family problems. They went out of their way to be helpful from arrival to departure. They also worked together extremely well. The packing and removal of effects was extremely well coordinated. It was a pleasure to have them in the house."
 
 
Team:
Peter did the estimate and coordinated the move and James and his team were the crew who did the actual move.
 
 
 


Review 10 Aug 2020
Recommended by customer in TW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house

"Thank you for making a very stressful experience not stressful, the team were flawless! Lovely guys who made it look easy and were very jolly!"
 
 
 
 


Review 28 Jul 2020
Recommended by customer in TW9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to apartment, house and separate long and short term storage. Breakables packed by Rumsey and Sons.
 
Cost: £3690
 

"Peter and Debbie in the office were very helpful and practical in setting up the job, giving advice and booking the parking dispensation at one of the locations. Someone was always available on the phone to help with queries. Peter ensured that the work was able to be done according to timetable. Tony in the yard helped provide boxes and tape for our own packing whenever we ran out. The removals team were very experienced, skilful and worked very hard. They obviously know each other well and work well together. The vans are perfectly suited for the work, kept in perfect condition and seem very safe for the team to use. The materials used for the packing of the breakables was high quality and effective. The provision of cones to help us arrange parking was useful. The recycling of cardboard boxes is a great idea and the boxes were all in good condition."
 
 
Team:
Peter, Stuart, Debbie, Tony and the seven friendly removals men whose names I did not learn
 
 
 


Review 23 Jul 2020
Recommended by customer in W6 0
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moved by Rumsey & Sons from a 5 storey property, with a piano upstairs, into containers for storage at their premises while I look for a new home.

"Rumsey & Sons moved us at a particularly difficult and stressful time for everyone - doing a virtual estimate during lockdown and then moving us once restrictions were eased a little. They were professional throughout the whole process. On the 2 day move into storage the removal crew were friendly, communicated well with me and each other, and worked carefully and efficiently, and adapted when things were slightly different in reality to the virtual estimate. I look forward to them moving my belongings out of storage into my new home once I have found it. Stephanie"
 
 
Team:
James and his team. Thank you X
 
 
 


Review 22 Jul 2020
Recommended by customer in TW11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A one day move, beginning with packing at 8.30am and ending with unloading beginning at 2.30 pm. Everything went very smoothly except for a holdup caused by the freeholders of my new flat. The manager of the flats could not give me the keys until she had been contacted by the freeholders despite the fact that my solicitors had contacted me to say the sale was complete. This took at least an extra hour.
 
Cost: £1296
 

"The team arrived promptly and were efficient and good humoured. We were able to feel very relaxed about the whole operation.
I had chosen Rumsey and Son for similar reasons. It was a local firm and the man who came to assess my house contents gave me complete confidence and was very reassuring - an important thing for an elderly woman on her own.
The move on the day could not have run more smoothly. The team was a pleasure to work with. There were no problems apart from the delay caused by the freeholders mentioned above, which we all found frustrating. Once we had access to my new property the unloading went as smoothly as the loading, with each piece of furniture being put exactly where I wanted it. A plan of the flat was a help.
After we had unpacked the boxes, Rumsey and Son collected them promptly.
I would like to thank the firm and their team for doing an excellent job, and for making what could have been a stressful day into an exciting one."
 
 
Team:
Peter Parnwell, J Carey, A Wicks, P Wesson, J Vallis, S Kennelly
 
 
 


Review 21 Jul 2020
Recommended by customer in KT12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2000
 

"The men were all very kind a thoughtful, I had broken my arm and shoulder, they really helped so much.

The first move was very close to Christmas, but they kept
The presents separately.
Would recommend to everyone.
Nothing broken and nothing too much trouble .

They all gave clear descriptions of contents of boxes and used common sense .we would only ever use Rumseys."
 
 
Team:
Alan , Bert, Gary, Paul and James
 
 
 


Review 27 Jun 2020
Recommended by customer in PO22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This move was from a 2-bedroom flat and storage unit in London to a 3-bedroom house on the South coast. There were also a lot of garden plants, equipment and other outdoor items.
 
Cost: £2688
 

"We organised this move during lockdown, without knowing when restrictions would be lifted. From the first contact with Peter in the office, he and Stuart were most helpful and practical with the advice that they provided for planning the move.
The team of removers packed swiftly and were very professional. They were also friendly and helpful - nothing was insurmountable.
On the day we moved, it was very hot. After a 2-hour journey from London, there was a delay before the keys to the destination property were released. Access to the house was not straightforward - they skilfully reversed the removal vehicle up a narrow lane, then had to move items along a gravel driveway. It was a long day for the team, who would not have got back to London until early evening.
We were very appreciative of all their hard work.
"
 
 
Team:
J. Carey, T. Lyle, P. Wesson, C. Ayres
 
 
 


Review 18 May 2020
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a 2 bedroom flat from Chelsea to a 4 bedroom house in Kew. We had some delicate and valuable items and everything was handled with the utmost care.

"I was extremely pleased with the service of Rumsey and Sons. The men were professional and very efficient. We were amazed how fast the packing and unloading was done! And their prices are very competitive, I will be using them again soon."
 
 
Team:
Gary, Adam, Daniel, Sean
 
 
 


Review 18 May 2020
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to another house .
 
Cost: £2490
 

"Rumseys moved us very swiftly last week.
I did my own packing and they packed up some items for me.
The lads who worked here on both days , were extremely polite and very helpful. Nothing was too much trouble.
It was always going to be a bit awkward due to the lockdown. But we managed very well.
I have nothing negative to say about any of my move. From start to finish meeting Peter , and talking with Stuart on the phone. I was kept well informed about the move.

If I had to suggest an improvement, I would say when packing your own stuff some wrapping or bubble wrap would be welcomed. I know itís expensive so perhaps include or offer it as an additional option.

All in all a supreme service and would use Rumseys again in the future , hopefully not for a while !!
Thank you"
 
 
Team:
Peter Stuart Tony
 
 
 


Review 7 Apr 2020
Recommended by customer in KT13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move.
 
Cost: £2496
 

"Very helpful and hardworking team with a personal service from the HQ. No breakages and careful with our things. Thanks for coming to get the empty boxes after all."
 
 
Team:
Adam, Paul, Paul, Mario, Harry
 
 
 


Review 31 Mar 2020
Recommended by customer in PO20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 5 bed house in West London to a 4 bed on the south coast, nothing unusual other than an 8 foot tall potted olive tree.
 
Cost: £2280
 

"Peter visited about 3 weeks before completion date to quote. Very efficient and obviously experienced, plenty of helpful advice. We got 2 other quotes but chose Rumsey's even though they were not the cheapest, based on their local reputation, using their own employees (not contractors) and providing packing materials.

2 weeks before the booked date we asked if they could bring it forward by a week, and they (via Debbie) were very accommodating.

They packed up and delivered everything with amazing efficiency and worked really well together as a team. Given the challenges re corona virus and the need for social distancing the whole team were absolutely fantastic. Highly recommended.
"
 
 
Team:
Peter Parnwell, Debbie Tiller, M Vasile, T Lyle, T Corroon, P Edwards
 
 
 


Review 30 Mar 2020
Recommended by customer in TW9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house.
 
Cost: £2600
 

"Excellent service. Professional and friendly."
 
 
 
 


Review 24 Feb 2020
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have moved 5 times with Rumseys and the last couple of times they have been fairly complicated moves- with furniture going into storage and some going for a year to another location. We have had beds needing to go through first floor windows and furniture needing to be taken apart and reassembled. All executed calmly and very professionally.

"Rumseys have moved us 5 times in 30 years and also handled 2 sets of storage.

They have always made it a very smooth, calm and well planned process.

From the initial quoting and scheduling to the actual packing and transportation, the guys were extremely helpful, courteous,and seemed to really enjoy working together. Nothing was too much trouble and sometimes a great deal of initiative was needed to get large pieces of furniture into rooms.

They were always punctual and tidy. We would highly recommend them."
 
 
Team:
Tony
 
 
 


Review 17 Feb 2020
Recommended by customer in TW1
 My Age: 40 - 49 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bedroom house in St Margarets to five bedroom house in Hampton Hill
 
Cost: £2100
 

"Brilliant from start to finish. Pete was really clear in every aspect of the quote process and then took care of the parking bay suspensions. His team were very timely, quick, careful and polite throughout making the process as stress free as possible"
 
 
 
 

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