Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Rumsey and Son 9.6/10
163 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 163 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant from start to finish. Pete was really clear in every aspect of the quote process and then took care of the parking bay suspensions. His team were very timely, quick, careful and polite throu...."   more
 
" Move went very smoothly although there were only 2 men with some additional help in Richmond to move heavy furniture etc.. With only 2 removers it took 7 hours to move all our furniture in and the ...."   more
 
" Rumsey and Son Movers were fantastic. The staff were polite and friendly, incredibly helpful, and they really helped make the move a lot less stressful. Their price was very good too. I would highly r...."   more
 
" We’ve used Ramsey’s 3 times now. I highly recommend for a stress free move."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 25
belongings 8
boxes 22
Brilliant 8
broken 9
care 10
careful 14
cheerful 10
clear 7
contact 7
courteous 14
crew 10
delivery 7
easy 7
efficient 29
efficiently 15
exactly 9
excellent 31
experience 20
extremely 14
finish 14
friendly 31
furniture 22
good 36
Great 18
guys 14
happy 12
hard 14
helpful 42
highly 24
initial 18
packed 15
packing 20
polite 33
process 17
professional 39
property 12
quickly 16
quote 16
really 14
recommend 46
recommended 11
removal 27
Rumsey 40
Rumseys 18
service 46
stress 11
stressful 20
team 51
thank 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Feb 2020
Recommended by customer in TW1
 My Age: 40 - 49 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bedroom house in St Margarets to five bedroom house in Hampton Hill
 
Cost: £2100
 

"Brilliant from start to finish. Pete was really clear in every aspect of the quote process and then took care of the parking bay suspensions. His team were very timely, quick, careful and polite throughout making the process as stress free as possible"
 
 
 
 


Review 17 Feb 2020
Recommended by customer in SK9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went very smoothly although there were only 2 men with some additional help in Richmond to move heavy furniture etc.. With only 2 removers it took 7 hours to move all our furniture in and the men then had a considerable drive back to the depot (4-6hrs), which for me is a concern. The removers themselves were very professional, skilled and pleasant to work with, they had a hard job moving from a 3 story town house to another 3 story town house with lots of heavy furniture and boxes.
 
Cost: £2495
 

"Move went very smoothly although there were only 2 men with some additional help in Richmond to move heavy furniture etc..

With only 2 removers it took 7 hours to move all our furniture in and the men then had a considerable drive back to the depot (4-6hrs), which for me is a concern.

The removers themselves were very professional, skilled and pleasant to work with, they had a hard job moving from a 3 story town house to another 3 story town house with lots of heavy furniture and boxes."
 
 
Team:
Not sure, but one of them was called Foxy :)
 
 
 


Review 17 Feb 2020
Recommended by customer in KT6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house removal with many boxes and heavy goods, large bulky items.
 
Cost: £4000
 

"Rumsey and Son Movers were fantastic. The staff were polite and friendly, incredibly helpful, and they really helped make the move a lot less stressful. Their price was very good too. I would highly recommend them."
 
 
Team:
Alan, Gary, Burt, Jim, and co.
 
 
 


Review 9 Feb 2020
Recommended by customer in SW20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house
 
Cost: £2300
 

"We’ve used Ramsey’s 3 times now. I highly recommend for a stress free move."
 
 
Team:
Peter and the gang of heavy lifters
 
 
 


Review 8 Feb 2020
Recommended by customer in DT10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We intended moving from a six-bedroom house in South London, to a smaller place in ESt Anglia. When that arrangement fell throu, our alternative was to out the furniture into store until we find a new home.

"I initially wanted to use the Aberdeen Shore Porters' Society, as I was intrigued by the origins of the company - some five hundred years ago, I believe - moving goods from the docks in Aberdeen up into the town and beyond.

They had also moved some individual pieces of furniture for me from Scotland to England a few years ago.

I was told the London branch Ihe Shore Porters was called Rumsey & Son, and they operated out of Richmond. I contacted them, and from first to last they have proved efficient, hard working, considerate, courteous, impeccably organised and occasionally very funny.

The move took place over three days and was conducted with unruffled calm and diligence. They even brought in a specialist company to move a worryingly heavy upright piano from the second floor. Art works were treated with special care.

We waved the contents of our house off into store, and we are going to insist on the same team when we eventually move into our new home.

We cannot recommend them too highly. They were just terrific.

"
 
 
Team:
Peter, Tony, Paul, Tom and Adam, and Stuart back at the office.
 
 
 


Review 4 Feb 2020
Recommended by customer in SW15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large house where we had lived for 33 years to a smaller house not very far away. In that time we had inevitably collected a lot of stuff, and despite serious decluttering and using an off site storage facility in the weeks before the move, we had a lot to move. We had asked for china, glass etc to be professionally packed which they did very well and they also packed items which we had not been able to fit into their large boxes or were unsure about. There was no fuss, even with some very heavy items, and as a team they all worked well together. The bulk of our possessions were packed on a Friday, stored securely over the weekend and they returned on Monday morning to pack the rest and take over to the new house. Sadly it rained heavily that afternoon but without complaint they just got on with it and were finished in very good time.
 
Cost: £2376
 

"See my move description.

Thoroughly satisfied from start to finish. The office was always helpful if I had any questions before the move.

Their quote was the best but we chose them more for the sense of it being a very personal service, which we appreciated because we were unexperienced about
moving and not as young as we were when we last moved 33 years ago.

They were flexible about parking arrangements; we weren't forced into paying
the Council a small fortune to put up notices and cancel all other parking etc.
which would have more inconvenienced our neighbours.

We would certainly recommend them to any one else on the move.
Thank you all at Rumsey and Son."
 
 
Team:
Alan, Jim, Gary - sorry can't remember the other ones
 
 
 


Review 20 Jan 2020
Recommended by customer in SW19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was not straightforward as part of my furniture and possessions was being taken to the South Coast and part needed to go into storage until my final move took place. I asked Rumseys to organise all of this and to pack everything for moving. There were a large number of paintings, books and china. The move took place in two stages. First the move to the South Coast where it was delivered and the second part was for the remainder to be put into storage. In total the move took 4 days to complete and it took a team of 4 and then 5 men to deal with.
 
Cost: £5500
 

"I was extremely pleased with the level of service offered by Rumsey's. The initial visit by Peter P was helpful and clear enabling me to make decisions. The quote was reasonably priced and clear despite the fact that it was not entirely straightforward. Both Peter and his associate Diedre were friendly and helpful. The first team of removers arrived on time and worked extremely hard completing the work needed in a relatively short period of time. They were friendly helpful, listened to instructions carefully and clearly knew what they were doing. They took the furniture to the South Coast and unloaded it and placed most of the boxes in one room for storage. It was hard work but they worked cheerfully and tirelessly. Two days later a team of 5 (two were from the first team) and they were fantastic. They worked hard and quickly loading the containers for storage. There were no breakages and they worked very efficiently as a team. They were considerate and I was very impressed at the standard of service. I would unhesitatingly recommend them to anyone moving or wishing to store furniture."
 
 
Team:
Peter, Diedre, Tony, Tony, Alan Tom and the five others whose names I cannot remember but who were all eqully good.
 
 
 


Review 14 Jan 2020
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
10 Cambridge Road

"The crew turned up on time, got on with it really quickly and were polite. It was only a partial move during some building work and they made sure to check with us exactly what we wanted taken. I couldn’t fault them and would recommend Rumsey to anyone."
 
 
 
 


Review 6 Jan 2020
Recommended by customer in TA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move from London to Somerset. Mix of items including a large curved sofa and heavy solid wood trunk

"Very clear understanding of what was required from the owner and the time frame and process for the move which took place over 3 days.
Fabulous team of guys working on the move who got the job done quickly and efficiently.
Super back office support and guidance"
 
 
 
 


Review 23 Dec 2019
Recommended by customer in KT2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house in Petersham to similar sized house in Kingston
 
Cost: £2700
 

"Great service. Very professional. Would highly recommend. Have used Rumsey and Sons 4 times and they have always done a great job."
 
 
 
 


Review 5 Dec 2019
Recommended by customer in KT12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we moved from a 5-bed house to a not very big 3-bed rental over 2 days. day 1 to the rental and day 2 furniture to the rental and to storage. there were also 130 pots and misc. garden bits.
 
Cost: £2800
 

"we were dreading this move as although we had reduced everything we were still anxious. aside from a good price, we choose Rumsey's because they were so helpful prior to moving - outlining the best way to do the move and reassuring us ie if we found we had too much "stuff" during the move they would also put that into store. which, is exactly what happened. the men were brilliant, worked well as a team and good to have around - importantly they asked questions. boxes well labelled, nothing was too much trouble and nothing was broken. no long breaks, just got on with it.
the driving was amazing at both ends, manoeuvring a big truck into a very difficult and tight space.
all the plants arrived intact, some quite large
boxes were collected when asked
going to move again in 6-months and will be using Rumsey's"
 
 
Team:
gary - the organiser, adam, richard et al
 
 
 


Review 25 Nov 2019
Recommended by customer in SW2

 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was so much stuff and Rumsey''s were brilliant.
 
Cost: £2500
 

"From Peter's initial visit which exuded professionalism, to dealing with all the completion delays, pre-move they were great. Then on the day, the team led by Alan were superb. There was more stuff, heavier and more awkward, than they anticipated, lots in a difficult dark cellar, and nothing phased them and they went the extra mile or several! Including a special journey additional to the estimate to complete the garden effects. I was very anxious, had not moved for 20 years, and they wete a pleasure to work with. Highly highly recommended, excellent value for money."
 
 
Team:
Peter, Stuart, Debbie, Alan, Gary, Adam, Colin, Jimmy
 
 
 


Review 20 Nov 2019
Recommended by customer in TW9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 stage move from one address a week earlier and then week 2 - calling storage out

"The removal men were exceptional - We have used Rumsey and sons for 4 moves and all have been great and in the main the same teams

The administration and quoting has been fair and very well done
They made it very easy for us -regarding all aspects"
 
 
Team:
Tony and the guys - all of whom were magic
 
 
 


Review 7 Nov 2019
Recommended by customer in Sw14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service. Lovely team. Looked after everything very well. Highly recommend.
 
Cost: £1175
 

"Great service. Highly recommend."
 
 
 
 


Review 1 Nov 2019
Recommended by customer in TW9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3-day move over a weekend, over a short distance but involving shifting a large number of items including several large personal book collections and wardrobes, a piano, a workshop and many garden items. Complete service including packing.

"Nice move. All staff experienced, well informed, well organised, courtious and careful - no breakages and no damage to property apart from a few very minor scuffs.

Items got to their proper places at the destination. Difficult details such as reserving parking and maneouvering through narrow streets were looked after effortlessly.

Great to have one individual as a contact in the office right through the process from quotation to return of boxes.
"
 
 
Team:
All team leaders and members performed well
 
 
 


Review 7 Oct 2019
Recommended by customer in TW93
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rumseys helped me with a downsize and I was very pleased with the service. I asked them to be particularly careful with 2 antique pieces of furniture and they were moved without a scratch! I was impressed that where they had taken keys out of furniture for moving they were securely taped on the back or secured in a safe drawer. It was a damp day and they went out of their way to cover floors with cardboard to protect them from dirt and damage.
 
Cost: £1370
 

"The initial quote was speedy. Boxes were delivered . My only criticism is that when the man came to do the quote I specifically asked for wardrobe boxes and plenty of small boxes but when they were delivered they mainly brought large boxes so we had to ask for a second delivery. At that stage I had not exchanged and Rumseys were very flexible about my ever changing moving date. On the day the team arrived at8:30 as promised. They stayed cheerful and polite throughout the day and were very appreciative of the cups of tea that my mum made them. They kept me informed about fitting my stuff in the van and were reassuring in general. They were good at asking where I wanted each box or piece of furniture and nearly all the boxes ended up in the right places. They took away all the packing materials which we had finished with by the end of the day. It was a little odd that they were keen to be paid by cheque there and then."
 
 
Team:
Not sure
 
 
 


Review 10 Sep 2019
Recommended by customer in SW15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removals of whole contents of two bedroom flat to three bedroom flat.
 
Cost: £2179
 

"Rumsey and son were a very professional outfit to work with, and their customer service is fantastic. The sales team are very polite and made sure I knew exactly what would happen during the packing and moving of my property. Dave and his team were absolutely brilliant and professional throughout, giving me a huge amount of confidence during a time which is usually a pretty stressful experience. They took all of my requests on board and worked swiftly to make sure that I could get my boxes unpacked as soon as possible in my new home."
 
 
Team:
Alan, Dave, Paul
 
 
 


Review 23 Aug 2019
Recommended by customer in TW10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mount Ararat Road Richmond

"They were brilliant!"
 
 
 
 


Review 19 Aug 2019
Recommended by customer in FK14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of most of our furniture and effects in to store at Rumsey &Son in Richmond. We had been in the same house for 45 years. We have many pictures and artefacts of great value to us if not particularly valuable on the open market. All packed with great care . One medium van over 3days.

"Very professional and quotation very clear . All staff polite and dealt with queries ahead of the move promptly. More expensive than others but worth the extra cost.

The four men packing our belongings were cheerful and encouraging as well being so professional. The job always seemed under control.
Fox
You get what you pay for. We would recommend Rumsey & Son to anyone who wants the stress and worry taken out of the move of ones precious belongings.

We are pleased that we decided to use Rumsey & Son."
 
 
Team:
Foxy and his team
 
 
 


Review 19 Aug 2019
Recommended by customer in w12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bedroom house removal. Packing and removal.
 
Cost: £3342
 

"A very efficiently, friendly and hard working team, who did all they could to help us with a smooth move."
 
 
Team:
can't remember all the names, but they were SO nice
 
 
 

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