Rumsey and Son - Recommended Removers - Removals Companies reviews, Richmond Upon Thames, Surrey

Review 22 Jul 2021 Recommended by customer in SW14 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Residential move

"Rumsey and Son made my move very easy, from organising parking restrictions to removing the packing boxes as soon as I'd unpacked, and everything in between.

They arrived at 8.30am to my old property as agreed, and I was fully established in my new one with them having left by 11.30am.
"

Team:
Peter Parnwell

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Review 12 Jul 2021 Recommended by customer in RG18 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were moved out of a 3 bed house without direct vehicular access to a 2nd floor flat 45 miles away.

"The logistics of parking at the original place were made much easier by the company providing cones and also having appropriate trolleys to transport items 30-40 metres to the removal truck

The team of 5 were excellent - no fuss or complaints, looking for a solution to every problem and all done with good humour and sensitivity."

Team:
Kyle, Andy, Dan, Eric,Gary

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Review 8 Jul 2021 Recommended by customer in TS23 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Richmond, London (house on a Red Route) to Billingham, Teesside. 3 Bed semi with conservatory and loft room, plus contents of shed and some plants. 3 day exercise - load, drive north, unload, drive to Scotland depot.

Cost: £3998

"Bit late adding - moved late last October 21 from London, with whatever restrictions in place at the time. House was on a Red Route so added complications. If I had been going into store I may have used the northern company (local to me now) but there were some uncertainties. As it happened, moved into a rental so decided to pay the extra for piece of mind (although I should add they were very competitive with other London firms). They also dealt with Red Route, etc. so pleased I did.
Good friendly, helpful service from the start - quick to respond/quote (arrived promptly). Gave back up help service up to date of move plus provided boxes, etc. on request - delivery or collect. Fixed price - if it had required another vehicle they would have provided - proved unnecessary, so some good estimating. Chaps on the day also very good. Arrived promptly to move than then next day (up north) to unload. All in all, what could have been fraught turned out fine. They did say my packing helped - everything boxed, labelled, etc. so all they had to do was lift, carry, load then the reverse up't north. You can help yourselves."

Team:
Debbie Tyler, Peter Parnwell - can't remember removal team

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Review 14 Jun 2021 Recommended by customer in TW9 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Into a three level 300 year old cottage with narrow stairwells and no outside parking I thought would be a challenge but the team were amazing! Arrived at the old apartment for 8:15am, packed everything and left the new address by 3:30pm - amazing service

Cost: £1600

"Into a three level 300 year old cottage with narrow stairwells and no outside parking I thought would be a challenge but the team were amazing! Arrived at the old apartment for 8:15am, packed everything and left the new address by 3:30pm - amazing service"

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Review 25 May 2021 Recommended by customer in GL56 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Two day pack and load for a 90 miles move from London to Cotswolds.

Cost: £3000

"Excellent admin with good communications from start to finish and everything happened as it should.
We used the packing service and everything was well packed and the boxes clearly marked (although we had also done a lot ourselves in preparation).
Our goods were mostly loaded on day one with the removal van returning on day two to pick up the remaining items that we had kept overnight.
The removers loaded quickly and efficiently and were waiting at the property when we arrived. The unloading was equally efficient and the boxes were left where we asked.
After we unpacked we were pleased that everything was intact and there was no damage to anything.
Happy to recommend.

"

Team:
P Cliften, P Wesson, P Edwards, J Gill

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Review 21 May 2021 Recommended by customer in TW10 I'm: Male My level of experience of similar services: Experienced business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move

Cost: £6600

"Very helpful staff and team. Move went smoothly. The office is very responsive and very helpful in dealing with collecting the boxes. Thank you so much!"

Team:
Paul and his team. The office: Stuart saved the day with collecting the boxes! Thank you.

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Review 21 May 2021 Recommended by customer in TW1 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were returning from Big Yellow two compartments of furniture and belongings after completing major work on our home. The belongings includes a piano, two sofas, assorted other funiture and 50 boxes.

Cost: £550

"From start to finish the experience was positive.
Rumseys responded quickly to our request for a quote and reacted equally quickly when we accepted their very reasonable quote.
Having agreed a date, all the arrangements were explained very clearly as were the terms & conditions of the move, insurance, etc.
The team arrived early at our storage unit and were ready to start right away. In no time at all they had packed the van and showed up at our house.
The move in could not have gone smoother, including locating our piano where required with out damage to the instrument or the team.
Always polite, nothing was a problem for the team.
This is the second time we have used Rumseys.
We would use them again."

Team:
Debbie Tiller

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Review 18 May 2021 Recommended by customer in IP31 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move was from south west London to Suffolk, leaving our furniture in store with Rumsey and Son whilst we rented a small apartment.

"Outstanding service by everyone from our initial meeting discussing the move, to actually moving us from our house in London and placing our home in storage containers, to redelivering the containers six months later to our new house in Suffolk.

All our questions were patiently answered, even when we asked the same question more than once.

And when our plans were changed, beyond our control, as they frequently do when going through the moving progress, their staff showed patience, flexibility and understanding.

The crews that moved us were organised, very efficient, polite and flexible at both ends of our journey. Their humour too helped us through this stressful process.

My parents used Rumsey and Son back in the '70's; my wife and I have used them twice and their service remains the same......outstanding! Thank you all at Rumsey and Son."

Team:
Stuart, Peter and all the crew members that were involved in our move.

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Review 18 May 2021 Recommended by customer in Dt83 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Extremely professional and hard working team of men. Could not fault."

Team:
Alan AdamJimmy Gary Ryan (?) & James on 1st day

REPORT THIS REVIEW

Review 18 May 2021 Recommended by customer in SW17 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

No

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed fround floor flat - but circumstances changed several times. 2 sets of buyers pulled out; destination changed at least 4 times. It was more than 6 months from quote to move. I changed the needs multiple times - storage, not stoarage, part storage... I had part pack; removal and part storage in the end.

Cost: £1780

"I did 5 quotes. Rumsey weren't quite the cheapest but the rapport was best with them. My circumstances changed several times and they stuck with me - super flexible, nothing was too much trouble. 2 sets of buyers pulled out; destination changed at least 4 times. It was more than 6 months from quote to move. I changed the needs multiple times - storage, not storage, part storage...

On moving day crew of 4 - and the destination was a 2nd & 3rd floor, no lift, narrow stais, super narrow teeny doors. I thought it would take all day and felt massively guilty about the stairs. Arrived at 8.30 - packed up everything, itemised storage items and packed the breakables (there were a lot) before midday. All done by 3pm. And not one grumble - not even when I ran out of milk."

REPORT THIS REVIEW

Review 4 May 2021 Recommended by customer in SS1 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Under 1 year business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Teddington to Southend-on-Sea

Cost: £4146

"Extremely helpful, professional and patient from start to finish. They made the very stressful process of moving an awful lot easier."

Team:
We would like to thank Peter and Debbie from the office and our excellent removal team of Alan, Gary, Jimmy and Adam.

REPORT THIS REVIEW

Review 26 Apr 2021 Recommended by customer in BN3 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move involved leaving Hampton for Hove after nearly 25 years in the same house.

"After nearly 25 years in Hampton we relocated to Hove to be near to family (and the seaside!). We engaged with Rumsey as we knew they were a local firm of some repute. Their representative was courteous, engaging and open in explaining how the three-day move would work. What he did not explain was how hard-working, polite and caring the team would be. What a fantastic group - nothing was too much trouble, even when we changed our minds about the precise location of some pieces. We are hugely grateful to them for making our move as easy as it could be. THANK YOU!"

Team:
Alan (foreman), Jim, Gary and Adam

REPORT THIS REVIEW

Review 26 Apr 2021 Recommended by customer in W4 3 I'm: Male business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Needed to take items to our house near York.

"The turn around was fantastiic from the initial survey for making a quote to delivery of our goods at the other end.
Everyone was efficient and helpful.
Thoroughly recommend!"

REPORT THIS REVIEW

Review 22 Apr 2021 Recommended by customer in W4 4 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

No

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

No

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

No

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

No

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of the contents of a two bedroom house to a flat, both located within Chiswick. Packing and moving carried out within a single day.

Cost: £1400

"The job involved moving over half the contents of a two bedroom detached house - with the inevitable sensitivities surrounding the end of a relationship.The move also had to be rescheduled after I needed emergency surgery - just adding to the stress levels.
The entire team - Peter P who visited the house and gave me the initial estimate, Debbie in the office and the team of four on the day - were fantastic. They arrived exactly on time, they packed the fragile items, moved furniture and loaded the van very speedily, acting politely, helpfully and efficiently throughout the process. They moved all the furniture into the correct positions and left the boxes in the correct rooms. I have a lot of valuable antique furniture, ornaments and pictures - not a single item was damaged. They also returned to collect the empty boxes and packaging on time on the day that I had requested.
The whole process was as painless as a move could ever be and the price was competitive. I have already recommended Rumseys to one friend, and will continue to do so. They're great."

Team:
Peter, Debbie and three others whose names I sadly don't remember

REPORT THIS REVIEW

Review 22 Apr 2021 Recommended by customer in W4 4 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

No

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

No

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

No

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

No

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of the contents of a two bedroom house to a flat, both located within Chiswick. Packing and moving carried out within a single day.

Cost: £1400

"The job involved moving over half the contents of a two bedroom detached house - with the inevitable sensitivities surrounding the end of a relationship.The move also had to be rescheduled after I needed emergency surgery - just adding to the stress levels.
The entire team - Peter P who visited the house and gave me the initial estimate, Debbie in the office and the team of four on the day - were fantastic. They arrived exactly on time, they packed the fragile items, moved furniture and loaded the van very speedily, acting politely, helpfully and efficiently throughout the process. They moved all the furniture into the correct positions and left the boxes in the correct rooms. I have a lot of valuable antique furniture, ornaments and pictures - not a single item was damaged. They also returned to collect the empty boxes and packaging on time on the day that I had requested.
The whole process was as painless as a move could ever be and the price was competitive. I have already recommended Rumseys to one friend, and will continue to do so. They're great."

Team:
Peter, Debbie and three others whose names I sadly don't remember

REPORT THIS REVIEW

Review 14 Apr 2021 Recommended by customer in BH21 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Whole move ( into storage and then to new house) was so easy. The admin was great as you get to speak to real people who try to make things easy (Debbie, Stuart and Peter). The actual moves ( both of them) were even better, the same team did both legs of the move and just couldn�t have been easier or more friendly, we made coffee and sat back as everything went out and the all of it came back with no breakages and all furniture and large garden plants put together, moved and removed with no problem. Great service and would definitely recommend Rumsey to anyone considering moving. Special thanks to Alan, Garry, Kyle, Adam ( and James) for watering plants/ trees whilst in storage."

Team:
Alan, Garry, Adam, Kyle, James

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in BA2 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

No

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move the contents of a large four bed house in West London and unpack them into a much smaller house a hundred miles away in Somerset

Cost: £2688

"Very happy with the service....the movers worked so hard and nothing was too much trouble....I would be happy to recommend this firm"

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in BH 1 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Three day breakables pack move to store. Overall service exceeded all expectations!

Cost: £3576

"It was an excellent process from the first call to the last item being taken out of the house.

We firmly had the impression that every member of the team was fully committed to making our move successful.

A house move can be a very stressful time and Rumsey & Son did everything possible to help us with all aspects of the move. From that first call, to the sales meeting and finally the actual removals team."

Team:
Stuart Burnett, Peter Parnwell, and of course, all the removals team

REPORT THIS REVIEW

Review 25 Mar 2021 Recommended by customer in SP11 My Age: 60 - 69 I'm: Female I have known this business: Over 10 years business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal with full packing service from 3 storey semi detached house in west London to 2 storey cottage style property in Hampshire.

Cost: £4200

"As a well established removal firm we were very pleased to engage Rumsie and son for our recent house move, having previously used them 31 years ago to move us into the house we were leaving. The team of 5 were all extremely efficient, good communicators, trustworthy and were pleasant to work with. The planned logistics for a move over three days worked very well to keep stress levels low and the cost was still highly competitive. We would highly recommend this removal company.
"

Team:
The team was led by Paul and Colin

REPORT THIS REVIEW

Review 22 Mar 2021 Recommended by customer in TW12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Rumsey and Son https://www.referenceline.com/removers_removals_companies-in-richmonduponthames-rumseyandson-77190

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A grade two listed four bedroom townhouse over three floors on a busy main road. There was a grand piano, loads of antique furniture, valuable paintings and a large collection of glass and China.

Cost: £5000

"Moving home was anything but a stressful experience with Rumsey and Son. The team had been working together for twenty years and were consummate professionals. Nothing was too much trouble. I cannot overstate how delighted I was with their whole approach, and somehow it was fun! I can't quite believe it, but it was. Thank you Rumsey and Son."

Team:
Gary, Colin, Adam, Silver, Kyle Jim.

REPORT THIS REVIEW

Customer Reviews
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