Fox Moving & Storage

38 Brunel Road, Calmore Industrial Estate, Totton
Southampton
Hampshire
SO40 3SA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
73% recommended   Rating 8.5/10
15 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
8.5 /10 Overall Rating 8.5/10
Based on 15 reviews since 2019
 
 
 
Sales & Support 8.7/10 Sales & Support Rating 8.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.3/10 Packing & Handling Rating 8.3
The firm took care in packing and handling our property

 
Collection & delivery 8.6/10 Collection & delivery Rating 8.6
Our property was collected and delivered as agreed

 
Service 9/10 Service Rating 9.0
The staff were presentable punctual and polite

 
Value 7.9/10 Value Rating 7.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Due to the challenging nature of our new location, we suggested Fox do a recce visit which they did so we were reassured they knew what they were coming to. The original assessor was extremely friend...."   more
 
" Very friendly moving crew but unfortunately there were significant breakages: antique dining room table had a leg broken off, 6 broken lampshades, minor damages to crockery, antique chest had handle b...."   more
 
" Slightly more expensive than other quotes, but a very efficient move. 60 plant pots, a motorbike and a piano, apart from the usual, all moved with care. Moving is very, very stressful but these guys w...."   more
 
" All the removals men were top notch. Friendly and efficient. Especially on completion day; they did well despite being down one man, and did well to navigate down a narrow bumpy road. Thanks very much"   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 75%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 92%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 77%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 46%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 73%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 54%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

answered 2
arrived 3
brilliant 2
care 2
courteous 3
despite 2
efficient 4
excellent 3
expected 2
expecting 2
extremely 3
Fox 3
friendly 5
good 2
guys 3
helpful 9
hot 2
just 2
Katherine 5
loading 2
lunchtime 2
minor 2
original 2
packing 2
people 2
piano 2
polite 5
pressure 2
professional 2
professionally 2
promptly 2
quote 2
reassured 2
recommend 3
removal 5
removals 3
service 2
stressful 2
team 6
thoroughly 3
trouble 2
truck 2
whilst 2
wrapping 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 6 Oct 2019
Recommended by customer in SP6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fox moved us to a very challenging location and also managed to move several thousand books as part of our household. Weather conditions were also challenging but the team was fantastic and we cannot recommend them highly enough.

"Due to the challenging nature of our new location, we suggested Fox do a recce visit which they did so we were reassured they knew what they were coming to.
The original assessor was extremely friendly and helpful.
The team over the 3 days were friendly and good humoured throughout.
They were also polite and courteous"
 
 
Team:
Sorry I don't have a record right now.
 
 
 


Review 1 Oct 2019
Not Recommended by customer in UB10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very friendly moving crew but unfortunately there were significant breakages

"Very friendly moving crew but unfortunately there were significant breakages: antique dining room table had a leg broken off, 6 broken lampshades, minor damages to crockery, antique chest had handle broken off (and placed inside drawer without being told about it).

For some reason, moving company decided to conduct entire move in a fleet of Luton Vans which resulted in movers having to cram everything in (reason for all the breakages?)."
 
 
Team:
Josh, Arron, Coen
 
 
 


Review 13 Sep 2019
Recommended by customer in DT11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bungalow to bungalow over a distance of 60 miles. Pickup Day 1 and deliver on day 2. Large items and plants.

"Slightly more expensive than other quotes, but a very efficient move. 60 plant pots, a motorbike and a piano, apart from the usual, all moved with care. Moving is very, very stressful but these guys were really helpful and did not put us under any pressure. In fact they did more than I expected and really helped when the going got tough. A very easy 5 stars."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in SO50
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of all contents from one 3 bedroom house to another
 
Cost: £1800
 

"All the removals men were top notch. Friendly and efficient. Especially on completion day; they did well despite being down one man, and did well to navigate down a narrow bumpy road. Thanks very much"
 
 
Team:
Anthony was one, forgot the others sorry
 
 
 


Review 2 Aug 2019
Recommended by customer in SO40
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to place two thirds of my furniture into self storage .
 
Cost: £600
 

"The lady in the office, Katherine, is very friendly and welcoming. Nothing is too much trouble for her. She is always very helpful.

On the removal day the two removal men were punctual and worked extremely hard. It was the hottest day of the year and they didnít let the horrendously hot weather slow them down. They were friendly, polite and were very honest when a minor thing got damaged. I wouldnít hesitate to recommend Fox Removals."
 
 
Team:
Katherine plus the two removal men.
 
 
 


Review 1 Aug 2019
Not Recommended by customer in SO51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 3 bed bungalow
 
Cost: £1300
 

"Charged for 2 days removal but day one they finished after lunch as they had another job, they could have got most of it done that day.

Day 2 had one miserable removals guy who expected tea with his cigarette breaks, they disappeared for an hour at lunchtime without notice whilst we chase them via the office.

We should have gone for the offer of 4 men for one day at half the price in hindsight despite it not being on the optimum moving day for us."
 
 
 
 


Review 24 Jul 2019
Recommended by customer in BA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocating and downsizing from a 4 bed detached to a 3 bed end if terrace with three floors!
 
Cost: £2100
 

"The office staff were always helpful and polite. The move team were amazing. Helpful, polite such fast workers and so respectful. Both days were hot and they worked like Trojans! Yes, we had a couple of minor damages but this was dealt with professionally. Can't thank the team enough - they were just brilliant!"
 
 
Team:
Can't remember them all! One was Mark, one Hayden. There were 4 in all
 
 
 


Review 14 Jul 2019
Recommended by customer in SO19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was into an over 60''s independent flat within a nursing home. Unfortunately although a lift, due to parking restrictions the removal team had to use the fire escape staircase. They had to make dozens and dozens f trips up and down the stairs on an extremely hot day. This they did without complaint and remained in good spirits throughout.
 
Cost: £660
 

"Fox Group sent us a speculative letter having noticed we were moving house. They never put any pressure on us to take up their service. We contacted the company and they sent a representative to meet us at home. We were provided with a written quote and all relevant paperwork to help us make our choice. We had dealings with both Katherine Rider the Office Administrator and Steve Cook the Manager. Both answered any questions/queries we had immediately and professionally.
On the move day the team arrived promptly as arranged and set straight to work. They were courteous, professional, helpful and very hardworking.
We feel that they went that extra mile in helping us to ensure that all of our belongings were carefully packed and handled considerately. They repacked many items to further ensure their safe transit.
We would thoroughly recommend this excellent company!"
 
 
Team:
Rob & Ben
 
 
 


Review 8 Jul 2019
Not Recommended by customer in BA22
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 4 bed house to another 4 bed house.

"Lots of damage was caused by the removal firm. I believe overstorage in three trucks mounted to this. Which was also compiled by a poor estimate as they were expecting to pick up a piano which we donít own."
 
 
Team:
Neil
 
 
 


Review 28 Jun 2019
Recommended by customer in N20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went smoothly, no hitches . Removal guys very professional . Extremely pleased with the service

"Very helpful from start to finish
Katherine on the phone, very friendly
The accessor Lee very informative , explaining thoroughly
The removal guys, Shaun and team very professional and quick
Did everything that was requested"
 
 
Team:
Katherine Ryder, Shaun and team
 
 
 


Review 12 Jun 2019
Recommended by customer in CW12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After a protracted buy/sell process Fox provided a very flexible and reassuring service. The move was a 3 day move including part of a weekend.
 
Cost: £2400
 

"Starting with the administration, Katherine couldnít have been more helpful, she reassured, supported and provided flexibility during a particularly stressful selling chain. The move date was change at least 4times, culminating in a partial weekend move. Katherine took this in her stride and sorted everything.
On the day Katherine resolved a small confusion over the lorry size and the need to get everything loaded on the Thursday due to a long journey on a Friday and risks of travel delays. Things were flexed so that the whole house was loaded in a day ready to travel early the next morning.
All carpets were protected With a plastic covering, all soft furnishings were protected too.
My requirements were met every step and any questions I had were answered quickly and in a reassuring manner.
Tash was exceptionally careful with my valuables, taking excellent care in wrapping pictures. mirrors, glass units and glass table tops.
Everything arrived 160miles later undamaged. Roy and Ian were patient whilst we awaited the confirmation of completion. At 2pm we got the go ahead, by 19:30 everything was safely installed in my new 4 bed home. Roy and Ian worked tirelessly, with total professionalism. They were polite, helpful and thoroughly pleasant all day."
 
 
Team:
Katherine Rider, Tash, Roy, Ian
 
 
 


Review 31 May 2019
Recommended by customer in SO53
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Normal removal from a bungalow to a house but with some awkward items including a floor loom.
 
Cost: £975
 

"The original gentleman who came out to do the quote was polite, helpful and seemed to understand what I required - he provided me with all the information I needed. On the day the removal guys arrived promptly, did a fantastic job - including moving a floor loom. Nothing was too much trouble for them, even when we encountered a long delay for the keys to the new property. The back up from the office via Katherine was exceptional. I felt I got outstanding service for a good price."
 
 
Team:
Paul, Craig, Gary and Katherine in the office.
 
 
 


Review 15 May 2019
Recommended by customer in SO14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was arranged through my employer so don''t have the details on price etc, but involved moving the contents of a 2 bed high floor flat to the West Coast of the US, including a piano, some bikes and a large swinging egg chair.

"All arrangements were done by my employer prior to moving, but team turned up exactly when I was expecting them and they had a team of up to 5 people packing all our possessions extremely efficiently during the two days. They spent the mornings packing and wrapping items, then did an inventory of everything during lunchtime and spent the afternoon transporting them down in the lift and loading into their truck. They were very efficient and courteous throughout, and were more than happy to work around us, which was great as we were at home with a young baby at the time as well. Would definitely recommend them in future."
 
 
 
 


Review 10 May 2019
Recommended by customer in SO20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Military move from a three bed property to another 3 bed property.

"This was an excellent move for us. In about 12 moves this was the most efficient and best we have experienced. It was likely because for the packing and loading we had x4 people to do the work and this made so much difference to other moves where only two people have been to complete all the packing and loading. Then there is usually a game of Tetris trying to load the truck in order to fit all our goods in. We had an extra truck this time which was just brilliant.
The team were friendly and on time."
 
 
Team:
Paul, Craig and Iíve forgotten the others
 
 
 


Review 2 May 2019
Not Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 2/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 2/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Malaysia to U.K.
 
Cost: £10000
 

"Still no received shipment from 9 December 2018, when it was collected.."
 
 
Team:
NA
 
 
   Business Reply:

Dear Mr B
Thank you for your review and I understand that you took delivery of your effects yesterday. As you may know, although you shipped the effects in December 2018, they did not arrive at our warehouse until April 25th and your origin service provider had not fulfilled their agreement to pay our account for customs clearance and delivery. Once payment had been received, delivery was carried out within 2 weeks of the effects being in our control. This is very close to the timescale that we advise any client, therefore I hope that you would accept your remarks are not valid for our part in the shipment. I can only apologise for your disappointment with the part of the service that was not provided by Fox.
Regards
Stephen Denning
Customer Service Manager
 

Back to top

1