Fox Moving & Storage

38 Brunel Road, Calmore Industrial Estate, Totton
Southampton
Hampshire
SO40 3SA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
79% recommended   Rating Fox Moving & Storage 8.7/100
28 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
8.7 /10 Overall Rating 8.7/10
Based on 28 reviews since 2019
 
 
 
Sales & Support 8.8/10 Sales & Support Rating 8.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.9/10 Packing & Handling Rating 8.9
The firm took care in packing and handling our property

 
Collection & delivery 8.6/10 Collection & delivery Rating 8.6
Our property was collected and delivered as agreed

 
Service 8.7/10 Service Rating 8.7
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" survey said it all.very satisfied"   more
 
" The move was excellent. The only issue was the virtual assessment which seemed in excess of what we had moved previously - 3 years earlier. When presented with the survey from our previous move the es...."   more
 
" I was living property though the Navy as I was being relocated. Fox came and did a pre move survey while I was at work and explained everything to my wife. They were very informative and left us boxes...."   more
 
" Head office gave prompt responses and were able to adjust timelines. The local office (180 miles away!) less so. Processing of paperwork, follow up calls and answers to questions took a long time - th...."   more
 
 
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Customer Reviews
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Review 21 Jul 2020
Recommended by customer in SO17

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
very efeceint,pleasant crew and quick!
 
Cost: £210069
 

"survey said it all.very satisfied"
 
 
Team:
lKatherine (office) Paul & crew.
 
 
 


Review 20 Jul 2020
Recommended by customer in SP4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move during Covid-19 from Sandhurst to Bulford which included plenty of antique furniture which is valuable and hugely sentimental as at has been within our respective families for generations. The move also included my wife’s picture framing apparatus which has some very heavy and awkward to manoeuvre equipment. Move was over 2 days, to pack, and 1 day to unload.

"The move was excellent. The only issue was the virtual assessment which seemed in excess of what we had moved previously - 3 years earlier. When presented with the survey from our previous move the estimate was adjusted. Rest of move and service from crew was excellent."
 
 
Team:
Bruce and Jeb
 
 
 


Review 11 Apr 2020
Recommended by customer in BA22
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from Gosport to Yeovil and it was just a standard move as far as I know. It was through the Royal Navy

"I was living property though the Navy as I was being relocated. Fox came and did a pre move survey while I was at work and explained everything to my wife. They were very informative and left us boxes and paper for us to pack what we would like before the live but no pressure was put on us to pack before the move as the removal guys would have done it. The company were very informative throughout the process and kept me in the loop. Day of the move the guys were brilliant, nice blokes and just cracked on with the job. Top guys, decent move. Will definitely recommend and use again."
 
 
Team:
Rob
 
 
 


Review 9 Feb 2020
Not Recommended by customer in BF1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 2/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 2/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Overseas move with approximately 2/3 remaining in storage in UK and 1/3 moving air freight to India.

"Head office gave prompt responses and were able to adjust timelines. The local office (180 miles away!) less so. Processing of paperwork, follow up calls and answers to questions took a long time - three requests were required before a list detailing what could not be packed was sent. Details of how to prepare electrical goods including freezers, fridges and washing machines (a two week process) were not received until the day of packing.

The goods were meant to leave the UK within a "couple" of days. Eventually took three weeks for them to be dispatched, no communication or update was forthcoming unless I pushed for it.

The packers were the highlight of the experience, courteous, professional, hard working and timely - they were the saving grace."
 
 
 
 


Review 22 Jan 2020
Recommended by customer in So31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hassle free moving experience

"Great experience"
 
 
Team:
Anthony, Gary
 
 
 


Review 15 Jan 2020
Recommended by customer in SP4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am a serving Officer in the British Army so the move was paid for by the MOD.

"The initial survey conducted by Foxes was excellent and the gentleman who attended was professional and polite providing us with all of the information and products to assist with packing.

The move from our old address was on time and professional.

The delivery of our items was not so good. I was informed by Foxes delivery would be between 0930 and 1000 hrs on 3 Jan 20. I received a phone call at 0830 hrs that morning to inform me that the driver has reported ill and that Foxes could not deliver until 1400 hrs that day.

1400 hrs cam and went and the delivery arrived at my new address at 1630 hrs and was completed at 1800 hrs. The delay in delivery was disappointing and concluded with my family and I staying up to the early hours building beds etc to make it accommodating for the evening.

To foxes credit they did call a number of teams in to assist with the delivery to avoid any further delay. I would have expected the offer of accommodation for the evening for my family due to the delay."
 
 
 
 


Review 15 Jan 2020
Recommended by customer in OX17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a 6 bedroom property with large workshops and stables to a 4 bedroom property. We moved from Salisbury to Banbury with moving day set for a Friday. Packing done Wednesday, Thursday and Friday morning. All unloaded in the places we wanted by 12:00 on Saturday. Nothing damaged, all very well packed.
 
Cost: £4500
 

"There were minor issues with delivery of packaging boxes. I gather this was down to Christmas beak, but after a various emails and calls, the boxes were delivered by CR&S by the person who was the foreman for the job. The whole crew were without fault. They were all well mannered, helpful, friendly and nothing seemed too much trouble. I understand that you had to subcontract all work to CR&S. Rest assured they represented you very well. I would even say that the Foreman and final crew went above and beyond."
 
 
 
 


Review 14 Jan 2020
Recommended by customer in GU11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOD move. Made us feel confident that nothing was going to be damaged, in the way they carried out the packaging of items.

"This was a military move so costing was covered for me. The two gentlemen that did the removal was outstanding in the manner they conducted business.

This made our lives very easy moving into a new property."
 
 
 
 


Review 6 Jan 2020
Recommended by customer in SN5

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Moved as part of relocation scheme.

"Great!"
 
 
 
 


Review 2 Jan 2020
Recommended by customer in SO40
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Fox''s Storage at Calmore, Totton, to store, receive and transport our goods form the UK to Brasil
 
Cost: £11000
 

"We had a door to door service from UK to Brasil which was exemplary. Steve Cooke the manager. at Calmore, Totton, was extremely knowledgeable, polite and courteous in our dealing with him. Nothing was too much trouble for him and we consider him to be an excellent manager. Katherine Rider the receptionist was always polite, helpful and was of great assistance to us in dealing with the various and differing forms etc. Lee, quoted a price for door to door removal and was very helpful. The removal teams were excellent, always prompt and punctual and took great care in the packaging of our belongings. We transported a total of 508 boxes and had no breakages."
 
 
Team:
Steve Cooke, Leigh, Katherine Rider
 
 
 


Review 31 Dec 2019
Recommended by customer in SP4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good staff

"Good Excellent staff"
 
 
 
 


Review 22 Nov 2019
Recommended by customer in SO19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing all my home and delivery to new home took two days .

"They arrived on time listen to my wishes, taking everything upstairs first. Concerned where we would sleep until stayed sofa was a sofa bed. Arrived promptly next day put all large furniture where I wanted. Didn't realise how much stuff had till all boxed up. They were very polite didn't make us feel awkward. Don't want to move again in a hurry but would contact company again if I had to move ."
 
 
 
 


Review 20 Nov 2019
Not Recommended by customer in RG29
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
RAF Benson to RAF Odiham (33 miles)

"Despite the job clearly stating one day move the team were unhappy about it and moaned at my wife when dropping off.

Team thought it appropriate to insult me to my wife on move in about me not being present for the whole time (having to go to work as most people tend to do), not offering drinks (after they packed away the kettle etc) and suggesting that me having lunch was somehow inappropriate as I didn't apparently buy them all lunch too...completely unprofessional.

Despite much of my possessions being already packaged by myself prior to move out there was still much complaining about how this should have been a 2 day job, with a move of only 33 miles.

Overall a lot of very unprofessional behaviour mars what was a good performance by the administration team, I would not use the company again due to this."
 
 
 
   Business Reply:

Dear Mr K

Thank you for your review and the kind comments about the excellent service that we provided in most areas of the move. I am sorry that you could not be present, but our crew was offered refreshments on arrival at the delivery address, for which we and they are very grateful.

With regard to your comments, I am sending a written apology, also, to Mrs K, for any impressions given and for any discomfort that she might have felt at the time.

I would like to take this opportunity to apologise sincerely that you have had cause to complain for any reason whatsoever, although I understand that the move was carried out very successfully in all other respects.

Stephen Denning, Manager

(Full names suppressed for confidentiality)
 


Review 6 Oct 2019
Recommended by customer in SP6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fox moved us to a very challenging location and also managed to move several thousand books as part of our household. Weather conditions were also challenging but the team was fantastic and we cannot recommend them highly enough.

"Due to the challenging nature of our new location, we suggested Fox do a recce visit which they did so we were reassured they knew what they were coming to.
The original assessor was extremely friendly and helpful.
The team over the 3 days were friendly and good humoured throughout.
They were also polite and courteous"
 
 
 
 


Review 1 Oct 2019
Not Recommended by customer in UB10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very friendly moving crew but unfortunately there were significant breakages

"Very friendly moving crew but unfortunately there were significant breakages: antique dining room table had a leg broken off, 6 broken lampshades, minor damages to crockery, antique chest had handle broken off (and placed inside drawer without being told about it).

For some reason, moving company decided to conduct entire move in a fleet of Luton Vans which resulted in movers having to cram everything in (reason for all the breakages?)."
 
 
Team:
Josh, Arron, Coen
 
 
 


Review 13 Sep 2019
Recommended by customer in DT11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bungalow to bungalow over a distance of 60 miles. Pickup Day 1 and deliver on day 2. Large items and plants.

"Slightly more expensive than other quotes, but a very efficient move. 60 plant pots, a motorbike and a piano, apart from the usual, all moved with care. Moving is very, very stressful but these guys were really helpful and did not put us under any pressure. In fact they did more than I expected and really helped when the going got tough. A very easy 5 stars."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in SO50
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of all contents from one 3 bedroom house to another
 
Cost: £1800
 

"All the removals men were top notch. Friendly and efficient. Especially on completion day; they did well despite being down one man, and did well to navigate down a narrow bumpy road. Thanks very much"
 
 
Team:
Anthony
 
 
 


Review 2 Aug 2019
Recommended by customer in SO40
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to place two thirds of my furniture into self storage .
 
Cost: £600
 

"The lady in the office, Katherine, is very friendly and welcoming. Nothing is too much trouble for her. She is always very helpful.

On the removal day the two removal men were punctual and worked extremely hard. It was the hottest day of the year and they didn’t let the horrendously hot weather slow them down. They were friendly, polite and were very honest when a minor thing got damaged. I wouldn’t hesitate to recommend Fox Removals."
 
 
Team:
Katherine
 
 
 


Review 1 Aug 2019
Not Recommended by customer in SO51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 3 bed bungalow
 
Cost: £1300
 

"Charged for 2 days removal but day one they finished after lunch as they had another job, they could have got most of it done that day.

Day 2 had one miserable removals guy who expected tea with his cigarette breaks, they disappeared for an hour at lunchtime without notice whilst we chase them via the office.

We should have gone for the offer of 4 men for one day at half the price in hindsight despite it not being on the optimum moving day for us."
 
 
 
 


Review 24 Jul 2019
Recommended by customer in BA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocating and downsizing from a 4 bed detached to a 3 bed end if terrace with three floors!
 
Cost: £2100
 

"The office staff were always helpful and polite. The move team were amazing. Helpful, polite such fast workers and so respectful. Both days were hot and they worked like Trojans! Yes, we had a couple of minor damages but this was dealt with professionally. Can't thank the team enough - they were just brilliant!"
 
 
Team:
Mark, Hayden
 
 
 

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