Richardson Moving & Storage

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Richardson Moving & Storage 9.7/100
451 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 451 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Helpful, approachable, friendly team. Made the moves as stress free as possible. Absolutely no complaints."   more
 
" The service was excellent staff very professional helpful and friendly. They looked after my belongings with care and attention. I would recommend this company if you want staff who care and delivery ...."   more
 
" 3 lads were amazing we have used this company for many years and would totally recommend nothing is to much trouble from the office staff to the packing guys"   more
 
" Fantastic company to work with from start to finish. Another great experience with them. Clear communication throughout, great price, guys on the day turned up promptly, worked hard and carefully, go...."   more
 
 
About Us

The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
Customer Reviews
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Review 18 Sep 2023
Recommended by customer in DH6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
House move to storage then storage to house

"Helpful, approachable, friendly team. Made the moves as stress free as possible. Absolutely no complaints."
 
 
 
 

Review 6 Sep 2023
Recommended by customer in Ts17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I recently used Richardson Moving and Storage Company.

"The service was excellent staff very professional helpful and friendly. They looked after my belongings with care and attention. I would recommend this company if you want staff who care and delivery first class service. Staff and service were excellent first class and would definitely recommend.

Nothing was a problem worked to a high professional standard.


"
 
 
Team:
All the staff I have contacted including office staff
 
 
 

Review 3 Sep 2023
Recommended by customer in Ts70
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Totally amazing everything was done very professionally
 
Cost: £10000
 

"3 lads were amazing we have used this company for many years and would totally recommend nothing is to much trouble from the office staff to the packing guys"
 
 
Team:
John and Josh
 
 
 

Review 1 Sep 2023
Recommended by customer in HP5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a family home in an awkward cul-de-sac to a different home a relatively short distance away. Service included packing and moving some delicate items.

"Fantastic company to work with from start to finish. Another great experience with them.
Clear communication throughout, great price, guys on the day turned up promptly, worked hard and carefully, got the job done really well. They asked us if they weren't sure how to handle anything and fixed any minor challenges as they came up with no fuss. All done within the expected time."
 
 
Team:
Tom, Matt, Owen, Sam, Dave
 
 
 

Review 1 Sep 2023
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 2 bed bungalow, about 20 miles to a 3 bed bungalow. Taking with us a very fragile model railway.

"Excellent service. Staff were all helpful, professional, cheerful and polite. I can thoroughly recommend this company."
 
 
Team:
All of them.
 
 
 

Review 18 Aug 2023
Recommended by customer in TS15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivered the contents of the storage container I had with them
 
Cost: £240
 

"Everything went to plan
Happy and cheerful staff
Always careful with goods and with the property
Would highly recommend
Will continue to use them in the future both for storage and removals


Price includes storage"
 
 
Team:
Can’t remember
 
 
 

Review 8 Aug 2023
Recommended by customer in HG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We needed storage for several months before our house move- to de clutter and for several months after the move, in order to work on our new house, as well as help with the actual move .

"Every contact with Richardson Removers has been very friendly and professional, John and Josh take the stress out of what can be a very stressful time .
The team that moved us were very impressive and thoughtful . They were very competent and tooled up to help them move and secure even the most awkward large piece of furniture.
Each item was moved smoothly and carefully, with calm communication with each other and ourselves.
They were a pleasure to meet and a credit to the company."
 
 
 
 

Review 7 Aug 2023
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Collection of items from storage and delivery to an address other than the one originally given due to a change in circumstances.
 
Cost: £1920
 

"Originally the items were packed, transported approximately 250 miles and stored. My ratings and review apply equally to this original service as well as the recent service.
When the items were unpacked it was clear that great care had been taken in packing, transporting and storing them.
At every stage Richardson's staff were very helpful, efficient and polite.
I have no hesitation in recommending their services wholeheartedly and will choose them when the need arises."
 
 
Team:
Everyone I had contact with!
 
 
 

Review 7 Aug 2023
Recommended by customer in Ts70
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Richardson initially moved us out and into our property April 21. They then stored our furniture whilst builders were in from April to end of July 2023. Excellent service, you pay a bit more but worth every penny. Wrap your furniture, help dismantle and rebuild. First class and crew are great.

"Excellent service, you pay a bit more but worth every penny. Wrap your furniture, help dismantle and rebuild. First class and crew are great.

All good and would definitely use again. Great crew and service, feels intimate and love the way they survey furniture beforehand, pointing out any scratches then one of the crew wrap."
 
 
Team:
Had two different crewsa over 2 years with the exception of Matt.
 
 
 

Review 6 Aug 2023
Recommended by customer in TS17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Picked up all contents of our house on the Friday and stored until the Monday.
 
Cost: £1300
 

"Excellent service from start to finish, the guys that did the removals could not do enough for us. Excellent could not fault anything."
 
 
Team:
Alan,Karl and Will
 
 
 

Review 6 Aug 2023
Recommended by customer in TS20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
The men arrived on time and were polite and friendly,
 
Cost: £600
 

"They cracked in with the job and didn't waste time chatting or dawdling, care was taken while loading the van as some items were delicate, at the other end they followed requests as to where to put the boxes in which room, etc, no wasting time, the entire removal process at both ends went smoothly and without a hitch and I was very impressed and pleased at the quality and standard of service I received."
 
 
 
 

Review 4 Aug 2023
Recommended by customer in Ts16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house contents into their self storage facility. Done exceptionally well with short notice
 
Cost: £200
 

"We have used Richardson a few times and had absolutely no reservations about using them again. Very competitive pricing , great service, punctual and friendly. Every aspect went to plan , the office staff are always helpful and the removal crew careful, helpful and friendly. Nothing was too much trouble ."
 
 
Team:
Josh was the main contact but the whole team went above and beyond
 
 
 

Review 4 Aug 2023
Recommended by customer in TS19

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large Victorian townhouse and needed the house contents to be kept in storage while our new home was rewired. In addition to this, there was a massive amount to be moved out of the garage and garden.
 
Cost: £4000
 

"The whole team at Richardsons were brilliant. They were flexible and adapted to our needs, especially when they had to work around our electricians on the day we moved in. They were also understanding when we had to initially change dates due to conveyancing issues. Very happy to highly recommend."
 
 
 
 

Review 4 Aug 2023
Recommended by customer in TS8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All members of staff were polite and courteous at all times.

"They were extremely efficient at packing items safely and moved boxes swiftly and safely paying attention to corners and walls of both houses. They incredibly managed to get my piano up the stairs which had a twist at the top for it to go into the small bedroom. I would certainly recommend them for removals - a top class business! Thank you so much for making such a stressful time less stressful!"
 
 
Team:
Josh and all the team
 
 
 

Review 12 Jul 2023
Recommended by customer in DL36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to house,requested smaller vans,no problems.
 
Cost: £530
 

"Have used Richardson's several times,excellent service,very helpful and friendly crew."
 
 
 
 

Review 11 Jul 2023
Recommended by customer in TS12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From the initial contact with Richardson to the last item place in the our new house.

"Richardsons made a stressful job easy.
The lads arrived on time. All our items were treated with the upmost care (covers for sofa and mattress, also covers for pictures as well.
Also the the speed at which the lads worked was impressive.
They also made sure all items were placed in the correct rooms at the new property.
From the initial phone call, the scoping of move.
(Competitive quote received)
The help and organisation on the day of the move and the check after to make sure everything was just so.
Was very impressive."
 
 
 
 

Review 11 Jul 2023
Recommended by customer in TS21

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved some furniture from storage to my property.

"Arrived on time at storage venue and delivered on time to my home. Mattress fully wrapped in polythene to ensure it remained clean throughout transit. Staff very polite, pleasant and above all efficient. I have used this company now a number of times and have never received anything less than exceptional service."
 
 
 
 

Review 11 Jul 2023
Recommended by customer in TS10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was stress free and actually relaxing ..

"I would highly recommend Richardson Removals… I went for the full package where they came in, packed, lugged everything out… it was such a stress free option for not much more money taking into account they supply all boxes , paper and tape for your full house .. it was the first time I wasn’t stressed moving house .. I woke up and got dressed…then waited for them to turn up at the agreed time which they did.. they used all protective door covers and covered the carpets ..
The team that came were very professional and did exactly what they said they would..
If you are thinking of moving, take the hassle out of moving and give Richardsons a ring.."
 
 
Team:
Every single one of them
 
 
 

Review 9 Jun 2023
Recommended by customer in Ts5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From star to finish the team at Richardson has been second to none.
 
Cost: £1776
 

"From quoting to daily communication both John and josh has been excellent. On the day of removal the team responsible for the move has been more than accommodating. Nothing was too much trouble for them.
I would unreservedly recommend to anyone richardsons as I believe they take away much of the stress in moving Nothing but praise to the whole team"
 
 
Team:
John, josh
 
 
 

Review 5 Jun 2023
Recommended by customer in Ts15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Richardsons have been my automatic choice for removals for longer than I can remember.over th3 past 20 plus years they have moved or emptied and stored my house contents at least on 4 occasions. The last occasion also included the lifting storage and return of carpets
 
Cost: £2500
 

"The care and consideration and professionalism shown by all staff involved is a credit to the leadership team who clearly invest in training .
Could you find cheaper? I suspect so but with many thousands of pounds worth of furniture and other possessions under consideration, then the quality of the service is of paramount importance and in this regard Richardsons are first class."
 
 
Team:
John , Josh
 
 
 
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