Richardson Moving & Storage Ltd

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Richardson Moving & Storage Ltd 9.8/100
484 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 484 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The price represents value for money

 
 
 
Recent Reviews 
 
" Excellent level of service all round. Friendly, efficient and extremely professional. Their high level of experience was evident against every stage of our move. This made me feel confident that all w...."   more
 
" The overall experience was very good all were very friendly and very easy to talk to"   more
 
" We recently needed to put a number of large furniture items in to storage. Richardsons came back with a very competitive price but, more importantly, The guys turned up on time They were wel...."   more
 
" Richardsons were very flexible and understanding.On the day the team were excellent."   more
 
 
About Us


The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
Customer Reviews
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Review 2 Oct 2024
Recommended by customer in NR94
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move consisted of the collection of household items from the north of England with delivery to East Anglia. Collection was on the day preceding the delivery. Everything went very smoothly and exactly as planned.

"Excellent level of service all round. Friendly, efficient and extremely professional. Their high level of experience was evident against every stage of our move. This made me feel confident that all would go exactly as planned. Nothing was damaged due to the high level of care involved. I can recommend Richardson Moving & Storage without any hesitation."
 
 
 
 


Review 1 Oct 2024
Recommended by customer in TS17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The guys were very good from moving from my old place to my new place

"The overall experience was very good all were very friendly and very easy to talk to"
 
 
Team:
Sorry can’t remember
 
 
 


Review 1 Oct 2024
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Antique furniture in to storage

"We recently needed to put a number of large furniture items in to storage.

Richardsons came back with a very competitive price but, more importantly,

The guys turned up on time

They were well dressed in company uniform

Polite and courteous

Extremely careful

Quick

We have absolutely no hesitation in recommending them very highly for removals (which they have done before for us) and storage which we are 100% confident will be looked after carefully and securely.

A very professional business."
 
 
Team:
Can't remember. But wish we could as they deserve recognitio
 
 
 


Review 1 Oct 2024
Recommended by customer in DL36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Have moved several times and this time was challenging due to on off completion,

"Richardsons were very flexible and understanding.On the day the team were excellent."
 
 
 
 


Review 14 Sep 2024
Recommended by customer in FY2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a 3-bedroom true bungalow in Norton (Stockton-on-Tees) to a 3-bedroom dormer bungalow in Blackpool. This was, effectively, a move right across the country from the east to the west coast – approx. 122 miles. So, not a local move! Because of the distance, the move took place over three days – day 1 (21/06): half a day to move items into temporary storage; day 2 (24/06): a day to finish emptying the house, drive to Blackpool and start unloading; day 3 (25/06): half a day to finish unloading / complete the job. Besides household items, the move included a complete home gym: a weight-lifting rack, Olympic free weights and bars, dumbbells and storage rack, an exercise bike, and a treadmill. All of these were heavy, and sometimes, large, and unwieldy items. There were also three new kitchen appliances that were still in their original packing: an American fridge / freezer, an induction hob and built-in oven. All fragile, heavy, and awkward to move items. In addition, there were 73 (medium size) boxes of books. These contained 965 signed first editions. When moving / transporting these boxes, it needed a great deal of care to avoid any risk of impact damage to these valuable books. Ten or so potted plants and shrubs, along with the contents of our tool shed (hand, power, and garden tools), also formed part of the inventory.

"From our point of view, when thinking about Richardson Removals, two words come to mind: professionalism and confidence.

Everyone we dealt with at Richardson’s, without exception, acted in a professional manner, which inspired confidence in their ability to get the job done.

It started with Clare Koch arranging a next-day meeting with Josh Burridge so he could assess our job. And continued with the excellent work of Ian 'Tomo' Thompson and Andrew Smith, who moved us into our new house. Not forgetting John Burridge’s phone support when our car gave up the ghost on the M6 when on our way to Blackpool – that was eventful!

Our move was from Stockton to Blackpool, a move from the east to the west coast (approx. 122 miles each way). Because of the distance and driving time, Richardson’s planned the move over three days, and they executed it beautifully. We expected this as our previous move was from Lancaster to Stockton – west coast to east coast that time.

Day 1 was Friday 21 June and Tomo, Andrew and one of their colleagues loaded most of our furniture into a (huge) van. This spent the weekend at Richardson’s secure storage facility in Stockton.

Monday the 24th was removal day and Richardson’s dynamic duo quickly loaded the rest of our furniture into the van and it was on its way around 10:00 a.m. For several reasons (car breaking down and late completion to name but two) loading into the new house didn’t start until after 3:00 pm. But the guys worked liked Trojans and made timely progress until their early evening finish.

Two points here: from experience, we wanted to move on a Monday, not at the end of a week. If we hadn’t made this choice, life would have been far more difficult in terms of contacting services, like solicitors and the RAC, for example. (Richardson’s have an excellent article on their website’s news page about why people who are moving should avoid Thursday and Friday if possible!)

The second point relates to why we couldn’t get into our house any earlier than we did. This was due to the removal company our vendor’s chose miscalculating the size of the van needed. Fortunately, it was a local move for the vendors, so it just meant many car trips for them to finish moving their belongings and a later entry to the property for us. A valuable lesson on picking the right removal company.

To continue... Tomo and Andrew spent the night in Blackpool so they could offload the remaining furniture on the 25th. They completed this mid-morning, even allowing for us occasionally changing our minds about where to put certain items!

In terms of cost, the move wasn’t cheap, but neither was it horrendously expensive, especially when allowing for drive distance and time. Richardson’s also supply as many free packing boxes and rolls of tape as needed, which means there’s no rush to get these unpacked. So all-in-all we got value for money, especially as service of this quality is never cheap.

It’s worth noting that as part of their service, Richardson’s also provide, at no extra cost, wardrobe cartons, sofa, TV, and picture bags for use on the day of the move.

In conclusion, would we use Richardson Removals again, most definitely and we’ll have no hesitation in recommending them whenever we can."
 
 
Team:
Ian 'Tomo' Thompson and Andrew Smith | Clare Koch, Josh Burridge, John Burridge
 
 
 


Review 5 Sep 2024
Recommended by customer in Yo72
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing service into storage. Have also requested assistance to move into new property when ready.

"Very prompt with assessment visit at quote stage.
Responsive with emails
Arrived when they said they would.

Polite, courteous and hard working packers.
Used protective equipment and questioned throughout when packing issues where not clear.

Great service.
"
 
 
Team:
Al led the team of 4.
 
 
 


Review 30 Aug 2024
Recommended by customer in HG4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Prompt, professional, helpful and friendly. Re set the furniture once in the house when I change my mind where to put it. Excellent team

"We used Richardson when we moved from Hampshire to North Yorkshire 2 years ago. They also stored our belonging for 3 months whilst we waited for our new house to be finished. They gave us a great service. When I had to move again due to my husbands unexpected death, I asked Richardsons to move me within North Yorkshire and they were as prompt, professional and friendly and as helpful as I'd hoped they would be. I definitely would use them again and recommend them to friends and family. Maria Corbin"
 
 
 
 


Review 10 Aug 2024
Recommended by customer in DH1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Short distance move for a 4-bed house, but with tricky access (no room for a lorry).

"Another fantastic move from Richardson’s.
straightforward to deal with in advance and a competitive price.
For the actual removal, the team turned up on time and worked hard. They were very careful with all our stuff and double-checked anything unclear.
Once again a 10/10 experience, highly recommended."
 
 
 
 


Review 1 Jul 2024
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
290 miles Full household Span over 3 days

"All went well, no major issues. Guys were strong, polite and careful with our stuff.
The only downside was the price. I found it very expensive. My fault was that I did not have enough time to shop around for a competitive quotes.
"
 
 
Team:
Alistair and Tom
 
 
 


Review 1 Jul 2024
Recommended by customer in dl6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Pictures packed, rest self packed Moved to storage then moved from storage

"The team were pleasant, efficient and very organised. We felt our items were being well looked after."
 
 
Team:
Mike and team
 
 
 


Review 1 Jul 2024
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two moves were involved, first move was from the rental property, the second move was from the unit we rented off Richardson’s to the purchased property.

"This was the 2nd time we used Richardson’s in the last 12 month. The service was yet again outstanding, from the initial consultation right through to the moving date. The members of staff on the day of moving were hardworking, punctual, friendly and nothing was too much. All items were protected well during transit, the move was very well organised thanks to Richardsons. Would definitely recommend!"
 
 
Team:
Can’t remember but all were excellent.
 
 
 


Review 1 Jul 2024
Recommended by customer in DL6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Movement of some items from one old and difficult property to another similarly old property, as well as transfer of excess items into storage.

"All went very smoothly, within the planned timeframe and was carried out efficiently, carefully and sympathetically with very helpful staff. Sensible pricing. Highly recommended."
 
 
 
 


Review 21 Jun 2024
Recommended by customer in TS22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A tricky and arduous move, performed exquisitely.

"We approached Richardson's to carry out our home removal after a very positive experience after they moved my parents over 2 years ago. One again they did not disappoint.
After receiving the news from our solicitor that the completion date was to be brought forward by 2 weeks, Richardson's were more than accommodating and quick to put us at ease. Then came "moving" day, to say they help you to relax on one of the most stressful days of your life is an understatement, the 3 gents that moved us were phenomenal. They only stopped for lunch, working from 8.30-2.30pm, making sure that all our possessions were taken care of from moving out to moving in.
I would definitely recommend Richardson's to anyone looking to move home."
 
 
Team:
Ali, Darren, Dan
 
 
 


Review 6 Jun 2024
Recommended by customer in DL6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a large bungalow to a smaller bungalow, 5 miles away. Some packing of antique and delicate items was required. All packed efficiently and carefully, with particular care of old and fragile items.

"We've used Richardson Removals for 2 house moves now (10 years apart!) and can't recommend them highly enough. From packing to moving the team were very professional, but also very personable and helpful. Nothing was too much trouble."
 
 
Team:
Ali, Mike and Matt
 
 
 


Review 6 Jun 2024
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were needing a company to pack up our home in Newcastle, keep our stuff in storage for 6 months and deliver back into our new home in Teesside.

"We used Richardsons to pack up our house in Newcastle and keep it in storage until we got into our new home in Teesside. I contacted 4 companies for quotes and Richardson’s had the most competitive price and there was prompt and thorough follow up with the office. Their communication was better than any of the other companies I had contacted.
When our stuff was getting packed up in December there was snow and ice everywhere, it took the lads hours but they worked non stop, took great care of our stuff and were really polite and friendly.
We recently had our stuff delivered to our new house and the staff that came were brilliant. They took brilliant care of our things and got the van unlocked really quickly. Again the people who unlocked the van were fast, hard working, polite and friendly. I would recommend Richardsons to anyone needing removals and/or storage."
 
 
Team:
Sorry I can’t remember!
 
 
 


Review 6 Jun 2024
Recommended by customer in Ts26
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
I used Richardson and I found them to be very professional

"All very positive, the move went very well and the staff very helpful and friendly, I encouraged my friend to use them, she was also satisfied"
 
 
 
 


Review 3 May 2024
Recommended by customer in TS25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and storage from old address and move to new address

"From start to finish a very helpful and friendly experience. The packing was done very well and securely. Could not fault it.Would certainly re ommend Richardsons"
 
 
Team:
Can't remember but all very helpful and courteous also everyone in office
 
 
 


Review 3 May 2024
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving furniture from a 5 bedroom house to a 2 bedroom apartment.

"This was carried out by Richardson Removals very quickly, efficiently and friendly. The move was perfect. No need for change, everything just right."
 
 
 
 


Review 14 Apr 2024
Recommended by customer in Ts18
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
After a very stressful build up to the move Richardsons arrived & made everything so easy. The team arrived & took over. Amazing.

"From their first visit I found Richardsons so easy to deal with. Very clean professional & helpful.
Selling & moving had been really stressful the day of the move was a breeze with these guys."
 
 
Team:
The whole team
 
 
 


Review 8 Apr 2024
Recommended by customer in DL12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
I took a tree with me that was 8'' tall in a planter!

"At first contact I recognised that Richardsons were a professional company who could be trusted.

I worked with them to make the move as smooth as possible.

They were efficient and professional in all dealings."
 
 
Team:
Josh and Clare
 
 
 

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