Richardson Moving & Storage Ltd

Where reputations count.

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

www.richardsonremovals.co.uk

Email This Business

Tel 01642 673 207

Listed under: Removers / Removal Companies

99% recommended Rating 9.8/100
509 reviews since 2014

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 509 reviews since 2014

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.8/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.6/10
The price represents value for money

Recent Reviews

" Move completed on time,I feel more staff should have been used" more

" We moved from Ingleby Barwick to Normanby and the guys at Richardsons to the man all provided and excellent service from start to finish. The whole process from the quote stage to the last box being p...." more

" This is the second time we have used Richardsons and the customer service is excellent. Josh came to our home and carried out an assessment and explained the moving process. On moving day the lads ar...." more

" From the first day that I met Josh when he came to quote, and his friendly and understanding nature, he made me feel at ease and in safe hands. I had received other quotations, but non had offered the...." more

About Us
Information provided by the business
Legal Name: Richardson Moving & Storage Ltd. Limited Company.

The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation

Review 10 Sep 2025 Recommended by customer in TS18 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Many items to move as this has bey a downsize

"Move completed on time,I feel more staff should have been used"

Team:
Can�t remember

REPORT THIS REVIEW

Review 8 Sep 2025 Recommended by customer in Ts6 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 4 bed house in Ingleby Barwick to bungalow in Normanby. Including a lot of garden pots full and empty!

"We moved from Ingleby Barwick to Normanby and the guys at Richardsons to the man all provided and excellent service from start to finish. The whole process from the quote stage to the last box being positioned into our new home was professional friendly and efficient. We did have a lot of garden pots both full and empty but nothing was a problem for the Richardson team!
Slight accident when my wife fell over garden edging at the new home 15mins after arrival injuring her wrist the guys could not have been more helpful or concerned.

Job well done and would like to thank you ALL
"

Team:
Josh. Tommo and Danny

REPORT THIS REVIEW

Review 4 Sep 2025 Recommended by customer in TS17 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a 3 storey town house.

"This is the second time we have used Richardsons and the customer service is excellent. Josh came to our home and carried out an assessment and explained the moving process. On moving day the lads arrived exactly at the time they said they would. They prepared the house by covering the carpets with protective plastic and the bannisters and front door with covers. The sofas were covered and mattresses protected. The lads were very hard working and constantly on the go and very polite.

Once they arrived at our new property they again protected the stairs, bannister and door. They made sure everything was where we wanted it to be and were willing to re-arrange things if we weren't happy.

The cost might have been a bit more expensive than some other firms but the service was well worth it."

REPORT THIS REVIEW

Review 4 Sep 2025 Recommended by customer in DL14 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was from Normanby to Bishop Aukland, I had a lot of solid wood furniture being heavy, South African Beds, approximately 75 Boxes, and cupboards to dismantle etc. Quite a large move being from a 4 Bed home to another 4 Bed home.

"From the first day that I met Josh when he came to quote, and his friendly and understanding nature, he made me feel at ease and in safe hands. I had received other quotations, but non had offered the level of service or explained what they could do to help and make things easier like Josh did. He gave me immediate reassurance from day one. I decided the moment he left that Richardsons was the right fit for us. Once we got our dates from the solicitors and it was such short notice, he made a plan to ensure that I would be moved when I needed to be. Collecting a lot of things a week before and the balance on the day of the move. By move day I was exhausted and in a lot of pain due to medical issues. Tom came in and said "What can I do to help you" he got one of the guys to help me finish packing the kitchen and made sure everything went smoothly, taking all the pressure of me. At the new property they were so well organized, got everything offloaded and made sure to check with me if there was anything more they could do before they left. I would recommend Richardsons without any hesitation, they have been truly phenomenal from the first visit, and have made my move so much easier. I cannot praise them enough."

Team:
Josh, Tom, Shay, Danny, and I cannot remember the last one sorry

REPORT THIS REVIEW

Review 6 Aug 2025 Recommended by customer in TS13 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Property of a three bedroomed converted chapel taken for storage. An antique French glass fronted cabinet, several bookcases.

"Excellent team of removers who respected my property,. They checked all of the furniture to be removed and set about the task. During the move they checked on our wishes for the furniture to g wrapped all delicate items with appropriate padding and carefully conveyed them to the can and placed them safely and securely within the van."

Team:
Daniel, mike

REPORT THIS REVIEW

Review 6 Aug 2025 Recommended by customer in TS18 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House sale/purchase and also storage services for a month. It was a fairly complicated few months due to hiccups in the chain.

"Richardson's provided a few services for me during a complicated and protracted house sale/move which involved moving my belongings a few times in six months. Each time they went above and beyond in terms of how carefully and skillfully they performed each task but also being aware of how stressed I was during these times too. They took time to ensure that everything was safe, clean and also that I was ok too! On one of the days it was absolutely boiling and Im not sure how they managed to cope in those temperatures but they remained super efficient and cheerful despite the heat. This is the second time I have used Richardson's after having them recommended to me from a friend and I wouldn't use anyone else. I have also recommended them to friends who have also found their service to be exemplary."

Team:
There were a few different team members - all were wonderful!!!

REPORT THIS REVIEW

Review 5 Aug 2025 Recommended by customer in TS16 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved locally from a 4 bedroom house to a smaller house close by, which went extremely smoothly.

"Although not to lowest quote, we gained the impression that it was by far the most professionally organised with a very thorough assessment by Josh. Richardson's were very flexible and accommodated a "staged" move allowing us to transport some items ourselves. The packers were really nice guys and very efficient. The same team looked after us on the day of the big move and safely transported all our big items to the new address. My wife and I can highly recommend this firm to do an excellent job"

Team:
Alan Mike (Dev) and Ben

REPORT THIS REVIEW

Review 5 Aug 2025 Recommended by customer in YO7 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A downsizing move from a large5 bedroom property to a smaller character property- both within same locality and rural.

"Richardsons were recommended by another company who were unable to accommodate our move on the required date- how fortunate we were! Richardsons were so helpful, communicated well, solution focused, informative and carried out the removal process in close consultation and as agreed and planned. The team worked exceptionally hard on one of the hottest days of the year- remained upbeat and kept the pace going all day. The team lead was courteous and liaised closely with us across the days- having him for both days offered consistency and gave confidence. A thorough and professional service from beginning to end- highly recommended."

Team:
Josh and Tom were our key links.

REPORT THIS REVIEW

Review 5 Aug 2025 Recommended by customer in TS9 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was easy due to Eric and his assistant being very helpful and efficient

"Very pleasant, very efficient, punctual and made our move easy."

Team:
Eric and his assistant ( can�t remember his name)

REPORT THIS REVIEW

Review 5 Aug 2025 Recommended by customer in TS20 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move to storage to EU

"Richardsons, father moved us in 2011. We chose the firm as a friend had worked for them. Service was exceptional. We believe in employing local firms as their knowledge is priceless.

14 years on and require move to storage and then to EU. We have son handling our work and again service and consistency is excellent.

All staff have been polite, friendly and their camaraderie is so good working effortlessly as a team giving great care to individually wrapping breakables and teaching us how to pack a great learning curve in the dos am donts of removals. It's not just a job it's a profession conducted by people who care has been our benefit.

In addition working with another family firm to get us where we need to go is really impressive.

So thank you Richardsons and Tonks it has been a pleasure having you in our home

"

Team:
Josh, Dan, Tommo, Matty, Alan, Mike, Ali, the mice lady in the office, the Tonks guys. We had 10 people on site at times so check the sheets as cannot remember all names, they are all brill

REPORT THIS REVIEW

Review 14 Jun 2025 Recommended by customer in TS16 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Scotland to Teesside with some delicate possessions and items precious to us.

"The team went above and beyond what was expected from quote to removals and storage."

Team:
Tom and Dan

REPORT THIS REVIEW

Review 13 Jun 2025 Recommended by customer in TS15 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We downsized to a small apartment within a residential block which made the move difficult for parking and access but move accomplished without any disturbance to existing residents.

"The removal team were exceptionally good. Once they had the information on what we wanted they completed all packing and furniture moving very fast and then moved everything to the new home, placing boxes and furniture into pre agreed locations for us to unpack at our own pace.
The team were friendly fast and helpful. We couldn�t have had better service."

Team:
Matt and team

REPORT THIS REVIEW

Review 8 Apr 2025 Recommended by customer in DL10 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We couldn�t be more delighted with the service provided by Richardson Removals & Storage during our recent house move. From start to finish, the entire experience was seamless and handled with exceptional professionalism.

"On the day of the move from our old home, we were warmly greeted by Tom and his team of seven courteous, cheerful, and hard-working gentlemen. They immediately set to work with great care, laying down protective coverings on the carpets and banisters before beginning the removal process. Their attention to detail was outstanding�they packed everything meticulously, including six large sofas, ensuring that each item was secured safely into the removal vans.

Due to a short delay in our move-in date, our belongings needed to be stored temporarily. Josh promptly provided a very fair and reasonable revised quote to accommodate this, which we greatly appreciated.

When moving into our new home, the team once again arrived punctually and fully prepared. They laid protective coverings throughout and consistently checked in with us to ensure that boxes and furniture were placed exactly where we wanted them. Nothing was too much trouble�even when we changed our minds about the placement of certain items, they remained patient and accommodating throughout.

A minor incident occurred when the lid of a garden storage box was accidentally damaged during the move-out. Tom immediately brought it to our attention and photographed it for reference. The issue was resolved swiftly and professionally, with the item replaced to our complete satisfaction�no fuss, no quibble.

In every way, Richardson Removals & Storage exceeded our expectations. They were friendly, respectful, efficient, and utterly professional at every stage. We wouldn�t hesitate to use them again and recommend them wholeheartedly to anyone looking for a top-tier removals company."

Team:
Tom and Danny

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Review 24 Mar 2025 Recommended by customer in ts11 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from 3 bedroom property

"A first class removal service from start to finish. The team was professional, on time, took care with our belongings and made what was quite a stressful process in terms of moving house, a pleasant experience."

Team:
Ali, Tom, and others

REPORT THIS REVIEW

Review 2 Feb 2025 Recommended by customer in TS11 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 4 bed house to 2 bed bungalow. Excellent service all round from Richardson

"Great service. Professional efficient and friendly- particularly impressed with the packing service,"

REPORT THIS REVIEW

Review 1 Feb 2025 Recommended by customer in DL6 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Slightly unusual move from two properties five months apart and storage was included too. Both local moves so no large distances involved.

"Richardsons were a pleasure to deal with from beginning to end. The staff were professional, respectful and friendly at all stages of the journey. They helped with suggestions for ease of move and although we had to rearrange the moving date on several occasions due to conveyancing challenges, they accommodated us completely without issue. I would recommend Richardsons for storage and removals to anyone wanting a professional service with a smile."

Team:
John Burridge

REPORT THIS REVIEW

Review 31 Jan 2025 Recommended by customer in TS16 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Full house move locally from 3 bed to 4

"I can�t thank your team enough. They were by far the most professional and efficient part of the entire house sale/move.
We had a lot of uncertainty about our move date Richardsons reassessed us and accommodated all the way through.
A severe storm hit the day of the move but the team ensured all our possessions were taken care of and even took the time to help us secure the garden fence which came down with the storm mid move!
The team were quick, respectful of the items and properties and all round good blokes.worth every penny. Thanks Richardsons"

REPORT THIS REVIEW

Review 10 Dec 2024 Recommended by customer in BB14 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Home move. About 100miles. Typical family home, although I am now on my own.

"Friendly, helpful and polite team, both removal crew and office staff.

All very efficient and understanding. A good team."

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in TS16 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a long distance removal over 3 days in total.

"The staff were friendly and efficient with everything very well wrapped firstly in paper and then placed into boxes with each box clearly marked with the contents and which room they came from. Unloading was again friendly and efficient with a request where each box should be taken to. Overall everything that we wanted was catered for,nothing was damaged. Would recommend."

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in TS25 business Richardson Moving & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-stockton_on_tees-richardsonmovingstorageltd-15217

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Downsizing from 5 bedrooms to 3 bedrooms was always going to be challenging. .

"However, this company was absolutely brilliant with the packing up of the old house. Such care was taken and box labelling so at the other end we just needed to arrange stuff.
The removers were all very professional and cheerful and careful.
From the initial phone call to book an appointment for quoting the move every person we interacted with was excellent."

Team:
Josh. Tommo plus all the guys on the packing and delivery

REPORT THIS REVIEW

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