Richardson Moving & Storage

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
285 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 285 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We required uplift into storage until we found a permanent property. From uplift through storage until final delivery we found the whole service very professional. The quote at the outset was competit...."   more
 
" The whole experience of selling and buying property is so stressful, this removal firm made the actual moving process as good as possible. We were impressed with their professionalism, efficiency an...."   more
 
" As already mentioned, Toby was really helpful and explained everything clearly. We had asked for a full packing and removal service and the guys came the day before the move to commence packing and lo...."   more
 
" We had three quotations and used this company because they were able to accommodate our required timings for pickup and delivery. As it transpired I had no complaints from the quotation stage to fina...."   more
 
About Us


The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 17
belongings 8
big 6
Boxes 11
Brilliant 12
care 8
careful 6
Class 13
courteous 11
damaged 6
definitely 13
delivered 11
delivery 9
easier 7
easy 10
efficiency 6
efficient 34
efficiently 8
excellent 48
experience 13
explained 6
extremely 11
family 8
finish 19
friendly 30
furniture 19
good 20
great 17
guys 17
happy 12
helpful 34
highly 25
just 16
lads 13
packing 13
polite 22
professional 48
property 14
Really 15
recommend 49
recommending 13
removal 37
Richardson 13
Richardsons 33
service 86
storage 22
stress 12
stressful 13
team 39
Thank 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Aug 2019
Recommended by customer in KA30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initial uplift of contents into storage, to be held there in the North East until we found a permanent property. We were given options for access during the storage period but fortunately didn''t have to do so. With the agreed notice period given, we requested delivery to our new home in the West of Scotland and in fact it was arranged a week earlier than we thought was possible.
 
Cost: £2200
 

"We required uplift into storage until we found a permanent property. From uplift through storage until final delivery we found the whole service very professional. The quote at the outset was competitive and having used the company three times we readily recommend it to people who need a First Class removal company.The staff were capable of understanding our needs vis-a-vis storage and at all times we felt we were in safe hands."
 
 
Team:
Stu, Andy and John Burridge
 
 
 


Review 6 Aug 2019
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from large 4 bedroom 2 staircase semi, to a 2 bedroom bungalow!
 
Cost: £1174
 

"The whole experience of selling and buying property is so stressful, this removal firm made the actual moving process as good as possible.
We were impressed with their professionalism, efficiency and good humour.
We would have no hesitation in recommending them to anyone."
 
 
Team:
Paddy, Josh, Terry, plus two more, and apologies but I have forgotten their names. 😊
 
 
 


Review 6 Aug 2019
Recommended by customer in TS8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had sold our previous house and Toby from Richardson came to see us and provided a range of quotes as we thought we would have to put our furniture etc. into storage. We found a new home to move into and at the last minute the sellers asked if we could complete the purchase within 3 weeks. Toby was great and changed our order so that we could move straight into the new home.
 
Cost: £1400
 

"As already mentioned, Toby was really helpful and explained everything clearly. We had asked for a full packing and removal service and the guys came the day before the move to commence packing and loading the truck. They worked were on time and very courteous, they worked really hard and efficiently. They arrived on time on the day of the move and after completing the emptying of our house, garden and garage offloaded everything where we requested at the new house. We had quotes from a number of companies and Richardson gave us the service we wanted."
 
 
Team:
Sorry, can not remember all the names, Tommo and team.
 
 
 


Review 6 Aug 2019
Recommended by customer in LL14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Teesside to North Wales. Effects were loaded quickly and carefully and offloaded the following day into storage in North Wales. Everything was covered over to prevent damage in transit and packaging material was used for storage. Nothing was damaged. Thoroughly recommend.
 
Cost: £930
 

"We had three quotations and used this company because they were able to accommodate our required timings for pickup and delivery. As it transpired I had no complaints from the quotation stage to final delivery. Good communications throughout."
 
 
 
 


Review 5 Aug 2019
Recommended by customer in TS97
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our own home to a rental property and from there to a new build. We had furniture in storage The process took about 12 months. During this time Richardsons moved furniture to our daughters house as well as collecting a mattress from our sons flat.

"I cannot praise Richardson’s enough. From start to finish they were professional, courteous and worked with us to achieve what we set out to do.
If ever there was a query it was dealt with and they did what they said they would do and on time.
Moving house is extremely stressful but to know you can rely on your removal company to do their job well makes all the difference
Thank you"
 
 
Team:
Too many to name but all were excellent
 
 
 


Review 8 Jul 2019
Recommended by customer in TS14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was over two days, first move was the contents from our rented property and the second day was from Storage which was held by Richardson’s for the last year and a half in there warehouse

"Each day of our two day move went remarkably well, despite the weather, our belongings were still in the same condition as when they were packed and stored
This was our third move with these guys and as per pervious they performed excellently

Many thanks Richardson Moving and Storage"
 
 
Team:
John, Toby and all the guys
 
 
 


Review 6 Jul 2019
Recommended by customer in TS22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bedroomed house to another 4 bedroomed house with preloading of van the previous day
 
Cost: £1176
 

"Very pleased we chose Richardsons"
 
 
 
 


Review 5 Jul 2019
Recommended by customer in TS26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
8 Woodhouse Lane

"This is the 3rd time I have used Richardson's for moving and storeage and would not use any other company. They give full estimate of all costs and all of their staff are friendly and polite. I have never had any item broken or damaged.
I would have no hesitation in recommending Richardsons Removals to friends and family."
 
 
Team:
Josh, Gary, Mike, Mathew there was others too but I have forgotten their names.
 
 
 


Review 5 Jul 2019
Recommended by customer in TS15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Absolutely amazing from start to finish. All aspects of the move were made incredibly stress free by the friendly and helpful staff and operators.
 
Cost: £2100
 

"Brilliant from start to finish couldn't have asked for any more."
 
 
Team:
Richardsons Removal and Storage
 
 
 


Review 27 Jun 2019
Recommended by customer in DL6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from larger to smaller house with storage in between moves. No interesting aspects other than the quantities of goods moved and stored.
 
Cost: £2889
 

"An excellent service, highly recommended."
 
 
 
 


Review 21 Jun 2019
Recommended by customer in TS16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a three bedroom house to a larger three bedroom house.
 
Cost: £650
 

"It went smoothly and the team were very thorough and professional.
I would recommend using them!"
 
 
Team:
Toby
 
 
 


Review 19 Jun 2019
Recommended by customer in TS9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a family home after 32 years of accumulating furniture and belongings. Never moved before so it was all a new experience and event. Nothing unusual to move just lots of stuff!
 
Cost: £600
 

"Excellent service throughout with professional friendly staff who made the process go smoothly and without any problems. The team were a credit to the Company."
 
 
Team:
Paddy, Andy and Smithy. Apologies if have not remembered correctly.
 
 
 


Review 19 Jun 2019
Recommended by customer in DL1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of possessions from home and into storage. This will culminate in removal from storage to our new home. We had a lot of awkward gardening equipment including an anvil and a very large tree stump!!!!

"First Class service throughout.
Moving home is a very stressful process, Richardsons Moving & Storage made the removal part so much easier.
Boxes and packing materials were all supplied. Our precious furniture. mirror and pictures were carefully wrapped by the guys on the day.
We were concerned as we had a lot of stuff that would not go into boxes!! This was no problem to the Richardsons guys, they just packed them in!!! These guys were artists when it came to packing crates, it was amazing to watch.
We have since had further furniture delivered for storage, again this was no problem at Richardsons, they made it so easy. We were able to check our purchases and then they went off for storage.
Everyone we have dealt with at Richardsons has been helpful and friendly, I have no hesitation in highly recommending this company for any removal.

Thanks"
 
 
Team:
Toby, Paddy, Smith and another who's name I have forgotten
 
 
 


Review 19 Jun 2019
Recommended by customer in Ts97
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two separate lots of storage arranged

"Amazing service from Toby Blyth and the team . Wished we had used you for our main house move back in August instead of Pickfords, who were appalling."
 
 
Team:
Great service from Toby Blyth and the team
 
 
 


Review 19 Jun 2019
Recommended by customer in Ts42
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House
 
Cost: £768
 

"Polite quick. Asset to the company"
 
 
Team:
John Toby Stuart
 
 
 


Review 19 Jun 2019
Recommended by customer in KA30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We required the uplift and storage of the contents of our house which have now been placed in storage with Richardsons. In due course we will contact them to arrange delivery of our possessions up to Largs in North Ayrshire once we have identified a suitable property.

"The staff were punctual, respectful of neighbours and worked very hard to pack up all our belongings. Where there was any doubt or clarification required, they did not hesitate to raise the issues with me.Communication was very good and flexibility on timing welcomed.Coffee and biscuits much appreciated.
Overall, and for the second time we have used the Company, our experience has been very good.
We had some items that might be required by a relative and the driver/staff arranged the packing so that the furniture is easily accessible and identified on the packing lists.
The final leg of our journey has yet to be completed but we have confidence that the job will be done to our satisfaction.
"
 
 
Team:
Clare Koch and the driver of the team (name not recollected)
 
 
 


Review 18 Jun 2019
Recommended by customer in TS18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Seamless move. No problems at all. Very helpful and knowledgeable people from the sales through to the moving staff.
Everything on time and no damage.
Storage facility is 1st class.
John the owner was helpful and courteous.
Great company to take care of your move and storage if necessary."
 
 
 
 


Review 4 May 2019
Recommended by customer in TS26
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved to a new property under a mile from old to new house. Both are 4 bedroom detached.

"Richardson’s did an excellent job. They work very hard and were very polite and professional. We did look at cheaper options, but thought it better to get a professional Removal Company and we are glad we did. Remember the old adage “You get what you pay for”"
 
 
 
 


Review 3 May 2019
Recommended by customer in YO32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a small 3 bed semi in Durham to a bungalow in York. I had already moved a lot of small items e.g. kitchen equipment and crockery but needed a firm to move the large items, including a piano, as well as books. A washing machine needed to be disconnected and reconnected at the other end. We agreed beforehand that boxes would be delivered in advance of the move and I would do all the packing.
 
Cost: £792
 

"I chose the firm because a member of the firm visited at the outset to discuss what was to be moved. I was given helpful advice on which items I could leave in a filing cabinet and chest of drawers, and how the firm would manage larger items such as a piano, double bed and dining table. The price for moving was average compared to other firms.

The firm could be readily contacted before the move and was always helpful. The only downside was that the boxes were delivered only 4 days before I moved which meant I didn't have much time to pack them.

The actual move went extremely smoothly. 5 men arrived with 2 vehicles and they emptied the house in less than an hour. It went equally smoothly at the other end. The men were polite and helpful and they handled the furniture with great care.

I contacted the firm after the move when it turned out that a leaf in the dining table, which had been removed, was incorrectly fitted. 2 men from the firm came within a few days to rectify the error and collect empty boxes.

Overall, I was very pleased with the firm and would recommend them to a friend."
 
 
Team:
Toby visited me at the outset and delivered the boxes. Unfortunately I can't remember the names of the men who did the move on the day.
 
 
 


Review 2 May 2019
Recommended by customer in DL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move had to be arranged very quickly to fit in with buyer. The company had to load their van and deliver to a number of locations.

"I heard about Richardson's from a lady in the hairdressers who said she had used them several times and highly recommended. As our move was arranged at the last minute I didn't hold out much hope but nevertheless I rang and arranged an appointment with Mr Burridge who came and viewed what had to be moved and gave advice as to how to proceed regarding timescales etc. I had been feeling very despondent about the whole move but when he left I felt as though it could be achieved despite my misgivings. The next day the team from Richardson's arrived slightly early and we had to persuade them to have a cup of tea as we had not finished packing. The team gladly accepted the cup of tea but immediately started packing delicate items into the sturdy and strong boxes we had purchased from Richardson's the day before and it was finished in what seemed like 'the blink of an eye'. The team then went on to the garage which we felt would probably take all day but, before we knew it, they had everything packed and loaded onto the van in about an hour. The rest of the packing continued in this way we were so very impressed with the speed in which they operated and the professional and polite way they dealt with us as a family. Everything was packed, loaded and unloaded in a caring and sympathetic way - not a single solitary breakage! We are planning one last move to what will be our forever home and we will, without any hesitation be obtaining the help of Richardson's again. We have since recommended this firm to several family and friends and would have no hesitation in recommending their outstanding service to anyone."
 
 
 
 

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