Richardson Moving & Storage

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Richardson Moving & Storage 9.7/100
339 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 339 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from start to finish. Attentive first survey is key to ensuring the removal is properly priced and structured. Accurate and clear pricing makes decisions simple, and you cert...."   more
 
" The move was very well planned...a visit to our home to check the amount of property and advise re-delicate items. Confirmation by email and telephone prior to move...confirmation re-access to new pr...."   more
 
" We moved from our home after 25 years. There was a lot of emotion and it was an enormous task however, Richardson's were excellent. Advised they were probably quite a bit more expensive than their co...."   more
 
" From the first phone call to the delivery of our home to Norfolk the guys from Richardsons could not have been better if they tried, the whole service was above first class and my wife and I could not...."   more
 
 
About Us


The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
Customer Reviews
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Review 12 Apr 2021
Recommended by customer in MK45

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have trusted Richardsonís with many of our previous moves, and this time they exceeded our expectations. From start to finish the service was first class and everything ran very smoothly, which considering the added complication of a global pandemic was nothing short of exceptional. Our move included a full contents removal over 250 miles from the North East to just north of London. Access to our existing home was tricky, with a number of neighbors to consider and not inconvenience, however Richardsonís helped negotiate this smoothly. There were some very delicate antique pieces and Richardsonís took full responsibility for packing and transit of these pieces.

"Excellent service from start to finish.

Attentive first survey is key to ensuring the removal is properly priced and structured.

Accurate and clear pricing makes decisions simple, and you certainly get what you pay for, and we got a first class service.

It is important to get Ďlike for likeí quotations from similar removal firms, as Richardsonís pride themselves on service quality, and not all Removers share that ethos.

On the day it is important to talk to the leader and understand what they need from the Client to help the day run smoothly.

Plenty of tea and coffee helps, so remember to pack the kettle last!

The service from the whole team was polite and professional, and we would wholeheartedly recommend Richardsonís for any removal or storage requirements"
 
 
Team:
Everyone at Richardsonís
 
 
 


Review 17 Mar 2021
Recommended by customer in TS12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move....lots & lots of property to remove.
 
Cost: £2000
 

"The move was very well planned...a visit to our home to check the amount of property and advise re-delicate items.
Confirmation by email and telephone prior to move...confirmation re-access to new property.
All staff arrived on time as agreed, all were extremely careful, worked hard to complete the removal of property efficiently, they were polite and explained what they were doing throughout the process. All of the property was removed from our house more than an hour before we needed to be out, this reduced stress and made the move run smoothly.

Once at the new property, again everyone was very professional, communicating throughout the process, asking where boxes were to be placed if unsure. The team were very careful with items and everything was very tidy.

We would like to thank all of the staff who were involved in our move...it made a very difficult day so much easier. Absolute professionals, we would definitely recommend Richardson Moving & Storage."
 
 
Team:
Josh...Gary...
 
 
 


Review 16 Mar 2021
Recommended by customer in TS8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved out of home of 25 years. Richardson''s moved us into storage. The customer service from quote to moving out day was excellent. Boxes, tape, prompt response to enquiries. On the day, the team arrived put protection on the floor in the hall and stairs. Assessed what was going into store with me and wrapped pictures, mirrors and all items to large to go into boxes, taking great care. Job took the morning but smooth. Team were very friendly and polite. Felt bad that I didnt tip them.

"We moved from our home after 25 years. There was a lot of emotion and it was an enormous task however, Richardson's were excellent. Advised they were probably quite a bit more expensive than their competitor. Very professional when they came out to do the quote, observing covid rules.
After that they answered queries, made boxes and tape available upon request.
On the day itself,team arrived. Immediately put protection on the floor and stairs, assessed the job.
Took approximately half a day, carefully wrapping large pictures and mirrors that couldnt be boxed.
Highlighted problems and were polite/friendly.
"
 
 
 
 


Review 16 Mar 2021
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Last minute need to move from Neasham, Co Durham to Heacham, Norfolk as buyer needed early completion. This was very much a downsize move so we needed all the help we could get to ensure a stress free move.

"From the first phone call to the delivery of our home to Norfolk the guys from Richardsons could not have been better if they tried, the whole service was above first class and my wife and I could not praise and thank them enough, a truly top team with the manager, John , leading by example, he was so helpful it made the move so much easier than any move that we have done in the past."
 
 
Team:
John and all the lads whose names I do not remember.
 
 
 


Review 16 Mar 2021
Recommended by customer in TS8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic service and support at a very stressful time. Managed to move my 100+ bags of items out of my house, expertly fitted into crates, stored and then delivered and unpacked at my new house.
 
Cost: £1100
 

"I have used Richardson several times for house moves, and never hesitate to recommend them to other people.

From the initial contact they provide a professional service, including a survey on your existing house contents with advice on the best way to pack items, and the option to purchase all of the correct boxes/misc packaging that you might need.

On the day of the move they turned up on time, expertly and carefully packed all of my belongings into crates to go into storage for a few weeks.

When they came back to deliver my crates, nothing felt rushed, there was no stress or pressure, and the lads have a fantastic sense of humour!

Hopefully I'll never move again (8 moves in 12 years!) but if I did, Richardsons would be the ones I would go to."
 
 
Team:
John, Josh
 
 
 


Review 16 Mar 2021
Recommended by customer in NE23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one county to another during lockdown. Full packing service. Lots of fragile items. Grand piano.
 
Cost: £3552
 

"Absolutely outstanding service from beginning to end.
Removal team extremely polite,considerate and professional.
All fragile items (including grand piano) were meticulously wrapped and arrived safe and sound - very impressive.
Might cost a little more but definitely worth the extra - excellent value for money for the quality of service provided.
Richardson's have been a pleasure to deal with from quote to arranging collection of empty boxes. Wish we'd used them for previous house moves.
Recommend without reservation for a hassle-free move."
 
 
Team:
Josh, Ally, Michael and Gary.
 
 
 


Review 10 Mar 2021
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of the contents of a four bed terraced house with garage into storage in two stages. Limited packing of fragile/large items undertaken by Richardsons. Most glassware, crockery etc. packed by ourselves.
 
Cost: £720
 

"The move to date was a move in two stages into storage, with most items being packed by ourselves.

Dealings with Richardsons so far have been excellent and very professional. Support with uder estimation of the need for packing materials, and general atttitude has been excellent.

A large crew (5) was used for the first stage, a small crew (2) for the second. Both did a really good job in terms of both care and efficiency. They were very pleasant to deal with, even when we discovered a draw containing essential keys had been packed prematurely. Our wishes and needs re COVID were respected. They were punctual and polite.

Of course the final judgement will be when we unpack, but so far I'm very pleased.

"
 
 
Team:
Ian, Andrew, Josh
 
 
 


Review 3 Mar 2021
Recommended by customer in TS15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We rated the team as excellent! The four men who moved us yesterday, led by ďPaddyĒ, were extremely efficient and unfailingly pleasant. As everyone knows moving is one of lifeís most stressful experiences We felt they went out of their way to keep us all calm.

Kind regards

Colin and Christine"
 
 
Team:
Paddy, Alan and team
 
 
 


Review 2 Mar 2021
Recommended by customer in TS21

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bed over a distance of approx. 4miles.
 
Cost: £960
 

"Arrived on time, introduced themselves, agreed a plan of action and put down protective covering on all carpets. Very efficient and took care with all items. All items appear to have arrived in safe condition and were placed in the rooms we wanted. Protective covering was put over carpets in the new property. The staff were very friendly and professional. We would highly recommend Richardsonís as the staff were superb and we didnít have to worry about anything."
 
 
Team:
Josh, Ali, Peter & ?
 
 
 


Review 2 Mar 2021
Recommended by customer in DL10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stockton storage to East Lothian. Very smooth operation.
 
Cost: £1100
 

"In Covid times they helped us out and gave us flawless service."
 
 
Team:
Josh and colleague
 
 
 


Review 17 Feb 2021
Recommended by customer in DH1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is the 3rd time we have used Richardsons and this is for good reason.
 
Cost: £3500
 

"Nothing is too much trouble, they are well organised and they have removal teams in place that are polite and courteous on all respects.

From start to finish their experience shines through. If you want a hassle feee move undertaken by professionals then look no further."
 
 
Team:
John, Paddy, Alan, Mike
 
 
 


Review 10 Feb 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved the contents of a 4 bedroomed semi, together with some garden items, in Teeside to a similar property in South Ayrshire. We were fortunate that the move happened after the first national lockdown was eased and before the imposition of the second. The van was packed on a Tuesday. stored overnight on Wednesday and delivered on Thursday.
 
Cost: £2352
 

"We have engaged professional removers to move our goods in the last 7 times of moving home. We always have always regarded Pickfords as the benchmark in quality and particularly in price. We have found quotations from Pickfords becoming more expensive in the market place, and Richardsons was able to produce a more acceptable quote in terms of price.

I found Richardsons from the B.A.R. website, and would recommend others do the same. The Sales Manager, Toby was friendly, positive and knowledgeable, and created confidence in the company. I did some internet research as was happy with published reviews.

We did our own packing into boxes. The team arrived timeously on both the pack and unpack, they were in smart uniform, polite, friendly, personable, and they quickly and effectively packed and unpacked the van. It is clearly a professional and well trained organisation.

Two items were seriously damaged during the packing of the van, however, I immediately received a phone call from John the owner who immediately let me know what had happened, offered sincere apologies, and offered a route for a satisfactory conclusion to the incident. The damage to the items has now been rectified, and we are very grateful to John for his conciliatory approach. It was clear that everyone genuinely cared about the situation.

Although it is unlikely we will require your services again, the lasting memory will be a positive one, which I cannot say about some other removals experiences we have had (or endured) in the past. Will be very happy to recommend your company both for its customer service and for its no quibble complaint handling. Overall a very positive customer service experience together with good value for money."
 
 
Team:
Everyone
 
 
 


Review 18 Jan 2021
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Took all of my belongings into short/long term storage.

"Guy's were punctual and very curious. Were very careful with belongings. All went smoothly. Everything was taken into short/ long term storage.
Floors and stairs were covered with protectors along with balustrade.
Have used same company on many moves over the years and wouldn't hesitate to reccommend them."
 
 
 
 


Review 15 Jan 2021
Recommended by customer in TS20

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house and hot tub.

"Very courteous and careful with excellent packing."
 
 
 
 


Review 15 Jan 2021
Recommended by customer in TS20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move, lots of vinyl records!
 
Cost: £1500
 

"Cant fault the whole process with Richardson's. Great comms, and Josh and the guys made a stressful event go very smoothly.

Cant recommend them enough."
 
 
Team:
Josh, John
 
 
 


Review 15 Jan 2021
Recommended by customer in DL10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From family house to storage

"Due to COVID-19, moving has been tricky logistically but Richardsonís after we had signed our contract were very helpful and the move was very straightforward and the gentlemen that came were polite, knowledgeable and efficient."
 
 
Team:
I am sorry to say I have forgotten but the foreman came out to pick up our sofa especially
 
 
 


Review 31 Dec 2020
Recommended by customer in TS9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a fairly complex, large move of two houses into one. Not only was it done incredibly thoughtfully and efficiently, the removal teams on all three days were particularly helpful and friendly. They made clear and sensible suggestions and were open to our suggestions too. We canít recommend them highly enough.
 
Cost: £2200
 

"We were totally bowled over by the professionalism and excellent team work from this company. We had, between us, used them three times previously and to be honest would t venture elsewhere. They communicated effectively and efficiently beforehand and, with some last minute changes imminent, made alternate arrangements if necessary (they werenít, as it happens).

The teams of men on all three days were a mix of smaller and larger teams, and they were incredibly helpful, even when I pitched in and helped, giving thoughtful supportive advice.

We wanted to tip them well and, between the men, paid an extra £100 in tips. If we could have afforded more we would have done.

A note about empty boxes: the company came back and collected out unpacked boxes after a week. This was again extremely helpful.

All in all, a very positive experience. We canít recommend Richardsonís highly enough."
 
 
Team:
All of them!
 
 
 


Review 8 Dec 2020
Recommended by customer in DL2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faultless move during the pandemic
 
Cost: £600
 

"An excellent company that kept us informed at all times of the situation whilst moving us during the pandemic.
Their professionalism and care was astounding with polite, quick and courteous staff. Nothing was too much trouble."
 
 
Team:
Josh
 
 
 


Review 4 Dec 2020
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This move involved the removal to storage of most of the contents of a large four bedroom house as well as removal of the remainder to a temporary small flat
 
Cost: £1320
 

"We felt we received a personal service from a professional team. Everyone involved was polite and great care was taken with our property as well as the precautions needed during the Covid regulations."
 
 
Team:
John, Josh, Michael and all the team
 
 
 


Review 3 Dec 2020
Recommended by customer in TS27

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance move.

"The move went perfectly from start to finish. The team at Richardson were very professional and helpful. Thanks again to all the team there, highly recommended."
 
 
 
 

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