Richardson Moving & Storage Ltd

Moving House, Vickers Close, Preston Farm Industrial Estate
Stockton-on-tees
Cleveland
TS18 3TD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Richardson Moving & Storage Ltd 9.8/100
540 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 540 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" We moved out of a large 4 bedroomed house without knowing where we were going to land. So we organised a removal to storage for most of our stuff, apart from bed and clothes, and moved to furnished ac...."   more
 
" The whole process was carried out professional with care and skill. We were consulted and kept informed at every stage We had contact with the removers used by our house buyer and their poor attit...."   more
 
" Josh came out to quote on what we needed and he was first class. The guys came on moving out day and did a fantastic job. Professional friendly service. Our furniture was put into storage. On ...."   more
 
" Excellent service would highly recommend"   more
 
About Us

The customer is always our first concern. We plan each move and each day, to ensure that each customer gets exactly the service levels they were expecting.

Our warehouse, vehicles and highly motivated teams really are 2nd to non.

Real quality is much cheaper than you would imagine and we serve every type and move and storage job.

Give us a call for a free, no-obligation quotation
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
 
Advance Payment Guarantee: 83%
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 49
belongings 36
boxes 36
Brilliant 24
care 53
careful 23
carefully 23
class 26
courteous 25
definitely 39
delivered 25
easy 34
efficient 88
excellent 113
experience 44
extremely 33
fantastic 23
fault 23
finish 49
friendly 107
furniture 50
good 57
great 66
guys 56
happy 25
hard 36
help 26
helpful 93
highly 70
John 27
just 32
packing 59
polite 71
process 41
professional 126
property 44
quote 35
really 42
recommend 134
removal 95
Removals 42
Richardson 48
Richardson’s 34
Richardsons 114
service 179
storage 83
stress 37
stressful 42
team 119
trouble 35
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Oct 2026
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move to storage and then move to new home.

"We moved out of a large 4 bedroomed house without knowing where we were going to land. So we organised a removal to storage for most of our stuff, apart from bed and clothes, and moved to furnished accommodation temporarily.

The quote came in slightly higher than the others, but the storage fee was on par with others and their estimate for what we needed turned out to be spot on. Plenty of boxes and packaging were provided as part of the deal, and the dismantling of beds etc all dealt with as part of the price.

The lorry turned up exactly on time. The removal crew were great. They were cheerful, careful and polite. They were quick too, they worked without stopping and it was all packed up in very little time.

When we eventually moved in to our new home, the same experience. They were on time. The crew were quick efficient, re-assembling the beds etc and helpfully moving items around if we found they didn't quite fit where we had expected in the new property.

We were happy with the care that was taken with our possessions, even though none of it is especially 'fine' or valuable. At no point were we ever concerned about our items or the handling of things, and the crew were easy to talk to and helpful.

Our only slight surprise/gripe in the whole experience was the cost of the optional insurance for the stored items. At £50 a month on top of the storage fee, it was quite a bit more than we had anticipated. As the whole general household insurance including buildings is normally just over £250 annually, we had expected a fee of around £20 a month. However, as it was an 'add-on', we had not looked specifically at that item in other quotes, so we don't really know if this is standard."
 
 
Team:
Sorry, we've just moved. I have no idea where we put the receipt!
 
 
 

Review 1 Sep 2026
Recommended by customer in DL6
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from South Otterington to Northallerton including packing of breakables

"The whole process was carried out professional with care and skill.
We were consulted and kept informed at every stage

We had contact with the removers used by our house buyer and their poor attitude and lack of care contrasted significantly to the service we received from Richardson's.

We particularity liked the standards of packing and the way you dealt with specialist items.

In terms of improvement, we did fell a little rushed (It was Friday afternoon) during emptying in making sure everthing was put in the right place"
 
 
Team:
You have the details
 
 
 

Review 1 Sep 2026
Recommended by customer in TS15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Furniture and belongings to be packed and put into storage until new house available to move into. Everything to be delivered to new house later.

"Josh came out to quote on what we needed and he was first class.

The guys came on moving out day and did a fantastic job. Professional friendly service.
Our furniture was put into storage.

On delivery day two young guys arrived promptly and were excellent. Again very professional and friendly service.

Very happy."
 
 
 
 

Review 12 Aug 2026
Recommended by customer in TS11
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and removal service

"Excellent service would highly recommend"
 
 
 
 

Review 12 Aug 2026
Recommended by customer in DL11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I have used richardon’s removal firm twice in the last two years and can’t praise them enough.

"They are professional, polite and lovely people to help you at such a chaotic time. I couldn’t praise them highly enough.

From the estimate to the removal everyone was professional"
 
 
Team:
Alan and Andrew
 
 
 

Review 12 Aug 2026
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Richardson’s moved my mum & I from Darlington to 2 different addresses in Bath. The first visit they checked all the items to be transferred & packing needs. As I have some very delicate items, this visit was very reassuring.

"On the packing day, 3 strong men, packaged the items very thoroughly & were careful with all the items. They were thorough, efficient & careful throughout. On the moving date, they were punctual & removed the final items.

On arrival in Bath, they unloaded at the first address, with efficiency & were accurate with all the items they offloaded to the first address. The next day, items were delivered at a fast pace, with care & consideration.

Both Tom & Sash used all their strength & ingenuity to move all the sculptures & a large table, through a window. They were both great, personable & strong.

The service was very professional, consideration taken to all of the items transported (I had sculptures), efficient & thorough. All the men involved from packing, transport & delivery were fantastic & careful of all the items being transported.

I would highly recommend this company to anyone moving any household/gardening/fragile items."
 
 
Team:
Tom, Sash (sorry can’t remember all the loading guys names)
 
 
 

Review 16 Jul 2026
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Went very well.

"Yes they did a very good job friendly and helpful and got the job done."
 
 
 
 

Review 10 Jul 2026
Recommended by customer in DL39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full packing service; move was half an hour drive between properties

"Excellent service during a very challenging heatwave! Everyone was very friendly and very professional"
 
 
Team:
Alan, Mike, Matty and Tom
 
 
 

Review 2 Jul 2026
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Stokesley to Bedlington

"Couldn't be happier with the behaviour, help and speed of the move"
 
 
 
 

Review 17 Jun 2026
Recommended by customer in TD7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from North Yorkshire up to Scotland, everything had to go into storage until the house purchase went through.

"Very professional service from start to finish. The removal team were very prompt and thorough in moving everything in to storage and then moving all of my items up to Scotland when the house purchase went through.

Everyone I dealt with was very friendly and knowledgeable. I shopped around for removals and found that Richardson's were the company who made me feel most at ease about what can be a very stressful process.

On moving in day the team arrived a little ahead of schedule which must have been an early start for them but that did not phase them, not even the Scottish rain put them off."
 
 
Team:
Tommo, Daniel
 
 
 

Review 5 Jun 2026
Recommended by customer in DE11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Lots of heavy woodworking equipment and lots of tools as well as quite a few garden ornaments and plants as well as lots of household furniture and loads of boxes

"Ŕeally good experience dealing with everyone at Richardsons right from the initial point of asking for a quote through to completion.

The staff in the offices were always friendly and efficient dealing with my many phone calls and the removal guys were friendly and again very efficient"
 
 
Team:
Josh, Darren, Mike, Shay
 
 
 

Review 4 Jun 2026
Recommended by customer in Yo72
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal to storage.

"We’ve moved quite a lot of times and there’s always been a problem; companies have been slow, prices have been obscured or inflated, items have been damaged, removers have been late. But Richardsons has been outstanding from start to finish.

There is nothing that could be improved. Communication, customer service, time keeping, all exemplary. I wouldn’t hesitate to recommend them to anyone. They might not be the cheapest but without doubt, they’re the best value given the service you get."
 
 
 
 

Review 14 May 2026
Recommended by customer in DL5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from the North East to Derbyshire, with 50% of items going into store and the other 50% onwards to our new home.

"From start to finish the whole process was clearly explained and excellent guidance/advice given.

The move itself was great, the lads took great care in both the load and unload. Protecting the fabric of the house and belongings. They had all the kit and materials to do the job properly.

The lads worked very hard to carefully complete the pack in a single day; which made our arrangements much easier to plan.

I can't fault any aspect of the process and would have no hesitation whatsoever in recommending them to anyone."
 
 
Team:
Tom, Josh and Josh
 
 
 

Review 12 May 2026
Recommended by customer in DL13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Brilliant Service

"The team were excellent, they took care of our belongings and protected the doors and banisters with padded covers.

They worked so hard and were polite and professional from start to finish. Worth every penny."
 
 
Team:
Josh, Ali. Kev, and young lad from Marske
 
 
 

Review 12 May 2026
Recommended by customer in TS17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Movers were very friendly and efficient

"Great service"
 
 
 
 

Review 30 Mar 2026
Recommended by customer in TS20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 4 semi to 5 bed detached. Not too far in distance but lots to move as lived in current address for 20 years, 2 adults and 2 kids.

"We had not moved in 20 years and Richardson's made the move process as easy as possible, taking the pressure off us after 5 months of stress with the legal sale/purchase process. Their packing service was also excellent as well as the fact that they came 2 days in advance to take away none essential items. The removal team lads could not do enough for us and were excellent throughout the 3-4 days packing us up and delivering to the new house. Highly recommended professional service."
 
 
 
 

Review 19 Mar 2026
Recommended by customer in TS15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was done over a few days. Most items out on a Thursday, with minimal furniture left overnight - a bed, and chairs and lamps, crockery/cutlery. The next day (day of Completion), the minimal contents were delivered to the new house. On the Monday, the rest of the house contents arrived. We found that this worked well for us. We were comfortable enough over the weekend, and it gave us time to clean through, and consider exact positions for our furniture.

"We have done a LOT of house moving, with different removal companies. We found Richardsons excellent. Definitely the best we have used.

The little things, like covers over bannister rails and doors, and all soft furnishings wrapped in covers. We had opted for them to pack our quite large art collection, and they did a wonderful job. It was then unpacked in the new house on arrival to check for any damage.

The guys working for them were pleasant, willing, yet unobtrusive. Nothing was a bother to them.

"
 
 
 
 

Review 13 Mar 2026
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We used Richardsons recently for the second time ( a complement in itself) as we were so satisfied with the service.

"As we are elderly , moving is a big deal for us as we are not as active as before.

The removers were so efficient , friendly and helpful and nothing was too much trouble. They put coverings on the floors, stairs and all the furniture which might have been vulnerable in a move.
All my pictures ( which are so precious to me) were treated with the utmost care and respect , and the men did not leave our new house until assured we were happy with everything.

We thought the charge was reasonable for such an excellent service.
"
 
 
 
 

Review 15 Feb 2026
Recommended by customer in TS16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from 5 to 3 bedroom house. Not a straight forward move with several delays and uncertainty in the chain.

"Richardsons provided and extremely professional, timely and efficient service during my move. There were several delays and when others were not communicating effectively and causing uncertainty, Richardsons were the steadying factor providing reassurance and clarity. The removal was well organised with some belongings being collected a day ahead of the move. The guys were friendly and helpful and everything was packed efficiently and carefully. Move day went smoothly until solicitors failed to deliver and completion was pushed back a day. Richardsons were supportive and kept my belongings safe overnight and patiently waited for completion the next day. Unloading was incredibly good with beds being rebuilt, TVs checked and all boxes ending up in the right place. I cannot recommend them enough, their service was excellent and well worth the money."
 
 
Team:
Shay and team
 
 
 

Review 14 Feb 2026
Recommended by customer in DL3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of furniture and belongings from one house to another house. This included moving a pottery wheel and a number of original artworks.

"I was very happy with my experience with Richardson’s Removals. From the start it was easy to communicate with Josh and Ali and they were always quick to get back to me. As my original move location changed they were very accommodating of these changes.
The guys who carried out the move were all very helpful and friendly and took great care of my possessions, especially the original artworks that have great sentimental value to me.
Due to an unforeseen situation with my letting agent I was unable to gain access to my new property until late afternoon but Richardson’s went out of their way to make sure I had what I needed for the few days until the rest of my possessions could be moved in, bringing extra staff and staying later than usual to finish."
 
 
 
 
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