Fox Moving & Storage

Block C Mill Race Lane
Stourbridge
West Midlands
DY8 1JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating Fox Moving & Storage 9.4/100
60 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 60 reviews since 2019
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good service. Happy customer. Would recommend to others."   more
 
" Excellent experience. Efficient and the guys who came to pack/move us were friendly and calm; especially when parking their removal lorry on a busy street."   more
 
" Really pleased with the service provided by the company and its staff. Polite, informative and extremely professional."   more
 
" Fox removals were absolutely amazing. I was extremely worried that the lorry would turn up and not be big enough but on the day a beautiful lorry turned up with all the mod cons. I was very impressed....."   more
 
 
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Customer Reviews
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Review 22 Feb 2021
Recommended by customer in WR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
Moved 4 bed house contents 25 miles.
 
Cost: £1250
 

"Good service. Happy customer. Would recommend to others."
 
 
 
   Business Reply:

Many Thanks, for taking the time to leave us a review, we trust your settling in to your new home. Kind Regards, all at the Stourbridge branch.
 


Review 22 Feb 2021
Recommended by customer in B17
 My Age: 30 - 39 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move

"Excellent experience. Efficient and the guys who came to pack/move us were friendly and calm; especially when parking their removal lorry on a busy street."
 
 
 
 


Review 22 Feb 2021
Recommended by customer in OX10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The two gentlemen that moved us were very professional and polite. Made our first move easy and stress free.

"Really pleased with the service provided by the company and its staff. Polite, informative and extremely professional."
 
 
Team:
Jack Harris, Mick elwood
 
 
 


Review 22 Feb 2021
Recommended by customer in LN12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move involved contents from a 2 bedroomed property which was full to a larger property 130 miles away. It involved moving my dog grooming studio contents and also contents from a shed, large garden pots and patio furniture. I had a lot of boxes packed with photograph albums as well. I have a lot of paintings as was worried about transporting them safely.
 
Cost: £2300
 

"Fox removals were absolutely amazing. I was extremely worried that the lorry would turn up and not be big enough but on the day a beautiful lorry turned up with all the mod cons. I was very impressed. The two lads, well what can I say. Absolutely can't fault them.

Nothing was too much trouble. Not once did they say something wasn't possible. Cheerful and efficient. I have never received such an amazing service before. Office staff and all paperwork dealt with efficiency. Everything unloaded and not one thing broken or damaged.

I can not fault anything your company provided for me. 100% satisfied. Very rare now a days to deal with such an efficient and friendly company. Well done to all involved. It's not easy with the Covid situation but everything dealt with ease and professionalism. Thank you so much. I have no hesitation what so ever recommending Fox."
 
 
Team:
Jack and Will. They were great.
 
 
 


Review 22 Feb 2021
Recommended by customer in DY9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with some packing from Poole Dorset to fox removals storage unit in Stourbridge West Midlands. Three men attended and had loaded lorry by mid afternoon. Requested some items dropped off to another property en route and this was no problem.
 
Cost: £1542
 

"Thoroughly professional from start to finish by a very friendly team. Due to circumstances we needed removal done at quite short notice and this was not a problem. Our first contact, Nicky, was really efficient and had things arranged very quickly. The removal guys were friendly, helpful and efficient. The procedure to access the unit was explained by Sarah who was very helpful. I am told that this firm may not be the cheapest but I would say they are a level above some others and I would recommend them"
 
 
Team:
Nicky Sarah and the three removal lads who like biscuits!
 
 
 


Review 6 Feb 2021
Not Recommended by customer in NG34
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Anglesey to lincolnshire

"Very poor handling of goods. Strimmer has been damaged irreparably and fragile items like a 3D printer not packaged appropriately."
 
 
 
 


Review 18 Jan 2021
Recommended by customer in DY9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cornwall to Worcestershire within 12 hours of Lockdown 3 coming into force.
 
Cost: £2500
 

"The whole process was professional and seamless. The customer service provided by Paul and Sarah was excellent and the removal team were prompt, careful, considerate and checked for satisfaction throughout."
 
 
Team:
Paul, Sarah and I cant remember the two guys but they were excellent
 
 
 


Review 18 Jan 2021
Recommended by customer in DY8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move household items from house into storage and then into new home.

"Requested quote, item list sent to enable quote to be returned which it was very quickly.
All explained & returned signed forms & payment for first collection into storage. Luckily storage wasn’t needed for long & they found a quick redeliver slot. New paperwork all sorted quickly, paid & completed. Had to visit office to conclude all Covid compliant. The moving chaps were very polite, helpful & careful.
No damage to items and completed very quickly. Good service received.
"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in CT20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good service given to me very satisfy with this coy

"Very friemdly"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in SA43
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move from detached house to much smaller house with no easy parking. Larger lorry had to park a mile away and items decanted to smaller lorry for delivery. New home is upside down older house so heavy suite had to be taken upstairs. Access to garden for our many pots also up steps to garden at rear.
 
Cost: £3000
 

"Service was good. The only downside was that as we were packing ourselves we had packed in different sized boxes and on arrival we were told it wasn’t good and had to repack into some of their boxes which was very tiring as we’d been busy over the past week packing.

Only one item missing-the power connector for the relaxing sofa. We’ve since bought replacement on line.

Nothing broken.

Team were very good, helpful and sense of humour. A job well done thank you.
"
 
 
Team:
Kev, Adam, Dave
 
 
 


Review 18 Jan 2021
Recommended by customer in DY10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and moved a 4 bed house with shed and garage. The weather was terrible, very cold and some snow. We have lots of stuff as we have children.
 
Cost: £3000
 

"The team worked really hard in the horrible conditions, it was very cold in the house as well as we have all of the windows and doors open to allow for good air flow. Everyone was polite, helpful and careful throughout."
 
 
 
 


Review 18 Jan 2021
Recommended by customer in DY6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and store in between houses
 
Cost: £700
 

"Should the packers have worn face masks?"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in DY8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a two part move as we sold our house and hadn’t found one we liked so we rented a house for a short period before final move and put most of the furniture in store. Originally storage was only meant to be for a few months but ended up being about 3 years as we were having lots of building work done
 
Cost: £250
 

"Excellent service throughout. The staff are very knowledgeable and helpful. On each occasion that we used Foxes the removal staff were punctual, friend and extremely hard working. Nothing was too much trouble. We would definitely recommend this company."
 
 
Team:
Sorry don’t know
 
 
 


Review 13 Nov 2020
Recommended by customer in CV35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A large 5 bed home into store. Large garage and summerhouse Packing service taken
 
Cost: £800
 

"Packing service and moved into storage.not yet moved to new home
I responded to a mail shot from Fox
Initial phone call was fine
Surveyor called on time, very personable
Quotation better than competition.
Very helpful in agreeing a move out date
Packing service very good.removes all stress and gives time for a G &T!
All packing done with care
A three day job.
Cannot fault so far, but have not yet unpacked!"
 
 
 
 


Review 7 Nov 2020
Recommended by customer in WR6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to Northumberland and return two years later due to caring for relatives. Contents placed into storage which were well cared for

"We have now used Fox removals on 3 occasions and also for storage, the one move was at short notice to secure the house sale and even due to staff shortages we were not let down.
We have always found the admin team and drivers extremely helpful and polite and would not hesitate to use Fox in the future or recommend them.
Thank you"
 
 
Team:
Sarah Simpson
 
 
 


Review 29 Sep 2020
Recommended by customer in B60

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved after house sale in December 1918, then into rented house in January 2019, then shipment prepared for move to Australia.

"All very satisfactory. Packers extremely helpful and polite. Tasks completed very quickly and efficiently,"
 
 
 
 


Review 28 Sep 2020
Recommended by customer in GL50
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
everything went really well. Thanks for your cooperation thoughout.

"what else can I say. fully satisfied with service and help and consideratiin thoughout"
 
 
 
 


Review 28 Sep 2020
Recommended by customer in DY6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move.
 
Cost: £1313
 

"The team were fabulous. They made the move so easy and straight forward. All our belongings were handled with care and attention and I would definitely recommend this company to our friends and family."
 
 
 
 


Review 4 Sep 2020
Recommended by customer in WS14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved home and the crew had to navigate a very tight driveway (we had to cut a gate post in half to get the truck in the driveway) on a dangerous bend in the road. This was accomplished with a high degree of skill. They then worked really hard to get our home unloaded that day. Very content.

"The initial contact was timely and easy to follow. The remote survey via Zoom was novel but achieved the desired endstate without fuss. On the day of the pack, the crew arrived as planned and worked hard in very hot conditions over 2 days to complete the job. They met us as arranged at our new address and worked hard all day to unload."
 
 
Team:
I cannot remember, but they were a fantastic pair!
 
 
 


Review 3 Sep 2020
Recommended by customer in DY68
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have really big furniture, American fridge/freezer, over sized sofa''s x3, large dining table etc, they worked tirelessly and got the job done - can''t recommend enough.
 
Cost: £1000
 

"Excellent service-can't fault them! Hard working and committed to making your house move happen as stress free as possible -5*."
 
 
 
 

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