Fox Moving & Storage

Block C Mill Race Lane
Stourbridge
West Midlands
DY8 1JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating 9.3/10
33 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 33 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The admin to book the move was arranged very easily and I was very happy with the arrangements made. The team arrived within the expected timeslot and worked quickly and efficiently to pack and move ...."   more
 
" In terms of what happened on the day, we can honestly say all 3 of your team were outstanding. (no offensive language needed from our end!) They were very friendly, amenable to do anything required...."   more
 
" Excellent service highly recommend could not fault the service at all ."   more
 
" As you can see I was delighted with the service provided by Fox Removals - not one piece of china/glass/was damaged and the staff/removal guys were very helpful. But I have to say I won't be moving...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
address 3
arrived 8
asking 2
belongings 2
booking 2
boxes 2
brilliant 3
broken 2
care 3
careful 2
Considering 2
contents 3
damage 3
damaged 4
efficiently 3
Excellent 10
expected 4
experience 4
Fox 7
friendly 6
furniture 6
good 5
great 5
guys 3
hard 6
helped 3
helpful 10
highly 7
just 4
lads 3
loading 3
needed 3
packing 5
pleased 4
polite 5
process 5
really 3
recommend 9
Removal 9
Removals 5
say 3
service 10
Storage 4
team 10
thanks 3
trouble 3
unloading 5
van 3
working 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2020
Recommended by customer in WS13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
An arranged moved via my employer, moving from a rented flat to a purchased house within a nearby area of the same town. This was a very simple move as we didn''t have lots of difficult items to move and owing to the proximity of the property we''d moved several items ourselves in advance of the main move.

"The admin to book the move was arranged very easily and I was very happy with the arrangements made.
The team arrived within the expected timeslot and worked quickly and efficiently to pack and move our possessions, unloading was also swift. the entire removal process was completed for us within 3 hours although it was a simple move with few possessions.
We were very pleased overall with Fox Moving & Storage."
 
 
 
 


Review 7 Jan 2020
Recommended by customer in DY90
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home from one location in Pedmore to another on 30th December.
 
Cost: £945
 

"In terms of what happened on the day, we can honestly say all 3 of your team were outstanding. (no offensive language needed from our end!)

They were very friendly, amenable to do anything required of them, took great care in loading and unloading and nothing was damaged in terms of property or buildings. They even managed to reconnect our washing machine into an inconvenient location in a utility room - going above and beyond the call of duty.

The whole process was done speedily, professionally and with great care to property and to attention to customer care with us personally too.

They are a credit to your organisation and please pass on our thanks - they deserve it for doing a job very well done.

"
 
 
Team:
Gosh - we did get their names but with all the confusion - believe two of them may have been John and Kevin - one lives in Kidderminster and the other in Birmingham - can't remember the name of the other. Refer to jobJob ID: 272233/1 to match up with your records.
 
 
 


Review 30 Dec 2019
Recommended by customer in DY13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were excellent friendly service worked really hard all day. Could not ask for anything more would highly recommend and will be back again when we move.
 
Cost: £1500
 

"Excellent service highly recommend could not fault the service at all ."
 
 
 
 


Review 27 Nov 2019
Recommended by customer in B93
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large bungalow to an apartment.

"As you can see I was delighted with the service provided by Fox Removals - not one piece of china/glass/was damaged and the staff/removal guys were very helpful. But I have to say I won't be moving again."
 
 
Team:
SO SORRY i HAVE NO NAMES.
 
 
 


Review 19 Nov 2019
Recommended by customer in DY10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ordinary house move but downsizing

"After one false start when my date was moved back, the appointed day dawned. The team arrived on time and introduced themselves by name which was good. I was immediately impressed by the care they took to look around the furniture in each room and ensured that they understood what was going and what was not. At my destination the team of 3 worked very hard at getting it right first time and they worked so hard with a brilliant sense of humour. After a while I realised that my team of 3 had grown to 5 and it was brilliant. What a painless experience with this company and should I ever be daft enough to move again, they will be my first port of call. Well done Fox Removals!"
 
 
Team:
Alex, Keith and a young man who’s name escapes me
 
 
 


Review 19 Nov 2019
Recommended by customer in Dy13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house

"Excellent service, staff were pleasant and worked efficiently on day of move. Would highly recommend"
 
 
 
 


Review 19 Nov 2019
Recommended by customer in TF9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection and delivery only from West Midlands to Shropshire
 
Cost: £1008
 

"Excellent service from start to finish. Not the most expensive nor the cheapest. We booked on recommendation and were not disappointed. The lads did a good job and the office were very helpful."
 
 
Team:
Dan and the lads
 
 
 


Review 19 Nov 2019
Recommended by customer in DY8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack, storage and moving of our furniture to our new home. We have lots of antiques and extra large items of furniture, so quite a challenging move.
 
Cost: £2300
 

"The whole process from start to finish was excellent, we are really impressed with the service we received and the team who came to pack and move us made the whole experience so painless. They were absolutely brilliant. Sarah who managed the booking from the office was exceptional too, we now have a storage unit for 6 months whilst we're renovating and that too is working out brilliantly for us. I have no hesitation in recommending Fox Removal and Storage to anybody."
 
 
Team:
Sean was the team lead for our move, he was fantastic.
 
 
 


Review 19 Nov 2019
Recommended by customer in B91
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from Fox team. Movers were very friendly and nothing was too much trouble. I was moving on my own they made it easier for me.

"Very professional and helpful on the moving day. Movers were excellent and friendly. Packing was done well. I would highly recommend this company for anyone needing a top quality moving and removal company."
 
 
Team:
Mick and Kevin both very good
 
 
 


Review 19 Nov 2019
Recommended by customer in LE14
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good The two lads that did my removals were friendly and helpful. The seem to do it in such a speed which is good to see."
 
 
 
 


Review 7 Oct 2019
Recommended by customer in DY5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsized from 3 bed detached to 2 bed cottage.
 
Cost: £800
 

" Rain didnt stop play. Nice to have extra men to help with unpacking as exchange was later than expected.

i enjoyed every stressful minute"
 
 
Team:
John
 
 
 


Review 30 Sep 2019
Recommended by customer in SP11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
pack and wrap service from Bedfordshire to Hampshire

"The whole move was only planned within five days, removal team arrived on time,extremely friendly and professional. Everything was done for us from wrapping, to packing to unloading. The team unfortunately had a three hour wait at our new address for key release and responded quickly to the unload for us.

The team can not be faulted in any way and deserve full praise for all their hard work.

I have recommended Fox to my colleagues who will also be relocating soon.

The team assigned to our move were from Stourbridge depot."
 
 
 
 


Review 30 Sep 2019
Recommended by customer in DY8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Price included the packing of both fragile, non-fragile items as well as dismantling/reassembling of two beds.
 
Cost: £990
 

"The company was fantastic!
The removers very polite, asking where everything needed to go, and not one broken or damaged item
Could not fault them on any aspect.
I would recommend them to anyone that wants to move house.
Booking was straightforward, with confirmation emails, and the removal men themselves were just fantastic."
 
 
 
 


Review 15 Sep 2019
Recommended by customer in DY10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were down sizing and moving from a 3 bed house to a 2 bed bungalow The help we had from all the office staff was brilliant, cant fault anything.
 
Cost: £580
 

"The lads turned up as and when we expected.
They were absolutely brilliant. There attitude, friendliness, helpful, there knowledge, they got on with the job, nothing was to much trouble.
General all round fabulous guys and great company.
These lads definitely took the stress out of our move"
 
 
Team:
Michael & keiran
 
 
 


Review 13 Sep 2019
Recommended by customer in CV36
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Friendly staff. They were a bit rushed on the collection but at the delivery the next day they were a bit more relaxed and helpful. Adam in particular made the move a lot easier. Don''t know the price as it was a company relocation.

"The first team on the Monday were a bit rushed. However the second day for dropping off the furniture they were more helpful and relaxed. Adam in particular made us feel comfortable and was really helpful.

There were a couple of broken plates but on such a big move that is to be expected. As far as we can tell all large furniture was well looked after.

They were also good at asking us where we wanted furniture and boxes put down, which really helped us with organising the new house."
 
 
Team:
Adam
 
 
 


Review 11 Sep 2019
Recommended by customer in CF14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assistance with a local move was provide.
 
Cost: £650
 

"The team were great on the day and special thanks to Sarah in the office for arranging this last minute move - Diolch Cariad!"
 
 
Team:
Alex and Sarah
 
 
 


Review 2 Aug 2019
Recommended by customer in B61

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house with part delivery first day
 
Cost: £2500
 

"Easy communication from start to end. Easy to talk to and nothing seemed too much trouble. Dealt with unexpected changes really well. Everyone we dealt with polite, friendly and helpful. Packers wer oke efficient, worked in an order which suited us and asked us when unsure about anything. No breakages, no damage to walls or to the furniture being moved. Helped remove and replace fixings as needed. Couldn't better their service."
 
 
 
 


Review 2 Aug 2019
Recommended by customer in GL3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A military funded move from Belgium to UK.

"We moved on the hottest day of the year in Belgium so far, 39 degrees. Our specialists from Fox’s removals, Kev and Dave we’re out of this world! Two Genuinely First Class human beings.

Considering the distance that they had travelled to reach us and the temperature they could not have been more pleasant or helpful. Even with three young children who were fascinated by the ramp on the truck and took every opportunity to try and run up it they remained pleasant. We were on the limit of our allowance so it wasn’t an easy task, we were dreading the amount of work involved but Kev and Dave made it all seem so effortless that time just flew by. They would ask us what we would like and also for our opinion so as to make the unpacking at the other end go easier. Again, First Class human beings.

We also had the privilege of dealing with your offices back in the UK. After having to deal with the Belgian contractors who had done our assessment, they were Horrendous, the Staff at your offices in the UK rescued our move and our sanity.

Thanks again Fox’s, from our first contact with you through all of the high temperatures, vast amounts of furniture and distance travelled your staff have all excelled, you have all made moving home a joyful experience, Thank you.

"
 
 
Team:
Kev and Dave
 
 
 


Review 28 Jul 2019
Recommended by customer in EX9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal by Fox Moving & Storage on 15 / 16 July 2019
 
Cost: £1650
 

"Move went smoothly"
 
 
 
 


Review 27 Jul 2019
Recommended by customer in TF8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move I thought would be a stressful event...however Fox Moving and Storage proved me totally wrong. The team that came were great we all had a good laugh .
 
Cost: £1300
 

"We had 2 storage units at Foxes and wanted to empty those and move from our current address to the new one. So all of our belongings were in one place.

Foxes were excellent they emptied the 2 units into one van the day before to save us the hassle. The locks were returned and part of the rental fee .

The day of the move 4 gents arrived who were polite and hard workers.
We kept them supplied with fluid as it was a hot day .

They helped us by putting the boxes in the right places for us and even put our bed together.

All I can say is I would highly recommend Foxes.
The people we were buying from used Foxes on our recommendation as well.


"
 
 
Team:
Cannot remember but called the next day to express thanks
 
 
 

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