Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Todds Removals & Storage 9.6/10
827 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 827 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The men that come, both to our old address and to remove items for storage, and to our new address, (2 year later !) were at all times courteous, friendly helpful and professional. Dealing with Todds...."   more
 
" Whole process was very easy from quotation and booking to the actual move. Everyone was very professional and helpful."   more
 
" Brilliant, caring team. Most professional and helpful on time, no hassle and very good. Would highly recommend had challenges with my fridge furniture into new home - measured it up careful and manag...."   more
 
" Excellent service. Todds Delivery and storage were first class. They were easy to deal with and took the stress out of the move. I would highly recommend Todds, great to deal with, great people. Th...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 11
Arrived 23
boxes 29
Brilliant 22
care 44
careful 20
cheerful 20
courteous 48
Crew 22
definitely 25
Difficult 20
easy 22
efficient 108
efficiently 24
Excellent 108
experience 18
Extremely 28
friendly 91
furniture 37
good 93
great 60
guys 31
happy 30
hard 38
helpful 171
highly 32
impressed 25
packing 34
Pleasant 27
pleased 44
polite 87
process 18
professional 90
really 25
recommend 109
Removal 101
Removals 30
satisfied 21
service 149
smoothly 43
storage 17
stress 21
stressful 28
team 111
Thank 58
thanks 26
Todds 115
trouble 34
working 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Feb 2020
Recommended by customer in CO8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ready packed up boxes and pieces of furniture to storage
 

"The men that come, both to our old address and to remove items for storage, and to our new address, (2 year later !) were at all times courteous, friendly helpful and professional.
Dealing with Todds in general has been a pleasure throughout. Thank you all.
"
 
 
 
 
 
 


Review 18 Feb 2020
Recommended by customer in CO10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing of whole house and removal. Stairs were very tight in old house so beds were taken out of windows and moved into a 3 story house so lot of stairs.
 
Cost: £950

"Whole process was very easy from quotation and booking to the actual move. Everyone was very professional and helpful."
 
 
 
 
 
 


Review 17 Feb 2020
Recommended by customer in CO10
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move local - use a local service - Todds as near to where we lived
2 bed house with a challenge for stain ____ items
 

"Brilliant, caring team. Most professional and helpful on time, no hassle and very good.
Would highly recommend had challenges with my fridge furniture into new home - measured it up careful and manage to get it all in.
Very , smooth and took all of the handle at me."
 
 
 
 
 
 


Review 14 Feb 2020
Recommended by customer in DN35
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thank you Todds.
My original planned move had to be reorganised due to a failed sale. Todds took everything in their stride and organised storage and once defined re delivery.
 

"Excellent service.
Todds Delivery and storage were first class. They were easy to deal with and took the stress out of the move. I would highly recommend Todds, great to deal with, great people.
Thank you Todds."
 
 
 
 
 
 


Review 14 Feb 2020
Recommended by customer in CM77
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move did not go well problems with solicitors passing money up chain the removal men waited nearly seven HRS.
 

"Removal guys very efficient very patient gained access in dark to new property. They were great no moaning just got on with unloading would recommend your c/o to friends in future."
 
 
 
 
 
 


Review 13 Feb 2020
Recommended by customer in CO7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our moving day was easy and stress free, all staff were friendly and professional and we were very impressed with how quick the packing and unpacking was Tony, Dave and wayne were great. "
 
 
 
 
 
 


Review 6 Feb 2020
Recommended by customer in IP31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Easy, stress free removals. Pleasant, polite, workman very quick and efficient. Very respectful of our property. Would recommend.
 
Cost: £900
 
 
 
 


Review 27 Jan 2020
Recommended by customer in CM7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4/5 bedroom detached property so had many years of goods to transit. Downsized into a 4 bed terrace house, my worries and fear of everything fitter in were soon erased with the assurance from todds removal.
 

"Todds removal were recommend to us via a work colleague, All the team were polite, helpful and brilliant work ethics.

Very pleased with the company would certainly recommended.
Many thanks. "
 
 
 
 
 
 


Review 23 Jan 2020
Recommended by customer in CO10
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partial 3 bed house move.
 
Cost: £549
 
 
 
 


Review 23 Jan 2020
Recommended by customer in LO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our mover's were helpful and courteous couldn't fault them.
With regards to the admin side no reply's to emails asking to confirm they had received payment. "
 
 
 
 
 
 


Review 22 Jan 2020
Recommended by customer in CD10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Newman loose two elements.
1) To store at box store.
2) To Nicholson court.
 
Cost: £1344

"Team Leader communicated well with us. Articulate and considered.
Team members worked well together and well polite and helpful
Overall - A very well executed move managed in very professional manner."
 
 
 
 
Team:
Tony Kyle Carl
 
 
 


Review 17 Jan 2020
Recommended by customer in CO6
 My Age: 50 - 59 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything about the move was made stress free by your company. When it came to getting a very large matters up the stairs this was sorted.
 
Cost: £1164

"Stress free move.
Quotation given quickly.
Enough boxes and packing materials delivered in good time.
Removal team turned up on time.
All belonging were carefully placed on the transport.
Everything put back in our new home and done with a smile."
 
 
 
 
 
 


Review 16 Jan 2020
Recommended by customer in CB24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was from a small terraced house to a first floor flat, so space was limited and involved a lot of stairs. The cost was to pack my effects and move furniture and effects.
 
Cost: £924

"Todds were brilliant! from my first contact with the company, the quotation visit and the actual removal, I was very happy and had complete confidence in them. On the removal day, The team were friendly and professional. They packed my possessions with care and were so helpful with all aspects of the move.
I have no hesitation in referring them to anyone who is moving. I've moved many times-they are the best! "
 
 
 
 
 
 


Review 13 Jan 2020
Recommended by customer in SG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home to storage locally. After 2 weeks move from storage to new home 50 miles away.
 
Cost: £958

"The 4 operatives involved in the move were all efficient, helpful, friendly and a credit to their employer."
 
 
 
 
 
 


Review 10 Jan 2020
Recommended by customer in CM6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Hi
I was very pleased the way my move went I thought the guys did everything with care, I would definitely use you again. Also I thought everything was done efficiently and no time wasting they just got on with job excellent. "
 
 
 
 
 
 


Review 10 Jan 2020
Recommended by customer in CO10
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving to a new build so my home had to go into storage while I had carpets laid, after that Todds delivered my home and made the whole thing an enjoyable process.
 

"Kind, courteous helpful throughout the whole process. "
 
 
 
 
 
 


Review 10 Jan 2020
Recommended by customer in CO9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Todds provided packing materials we packed and they moved us. They arrived promptly @ 8.00am finished loading by 11.50am we moved to a 3 storey town house otherwise the move was straight forward unloaded by 5pm.
 
Cost: £864

"The team at Todds were very efficient and despite having to take a lot of boxes and furniture up 3 flights of stairs remained cheerful!
It was a very wet day but all carpets were clean and walls left undamaged they handled our items with great care. "
 
 
 
 
Team:
Dave Bolton Tony Simpson
 
 
 


Review 9 Jan 2020
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very quick efficient service. Was able to accommodate Friday move / plus storage
 
Cost: £990
 
 
 
 


Review 9 Jan 2020
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bedroom house to 2 bedroom bungalow, so a lot of the boxes and to be carefully stacked in garage, outhouse and conservatory. Instructions as to where followed to the letter.
 
Cost: £1000

"Very efficient. Van was absolutely packed full but organised very well. Beds put together and furniture placed as asked. "
 
 
 
 
 
 


Review 8 Jan 2020
Recommended by customer in IP33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nothing out of the ordinary except, due to delay at solicitors, we had to wait about 2 1/2 hours to have access to the keys apparently, Barclays system had crashed(reason alleged by the solicitors) According to removal men this is fairly common.
 
Cost: £444

"The removal men loaded up the van quickly and efficiently. Very polite.
The only small disappointment was that the size of the van was larger than originally specified. It was a question of access, and a smaller van would have been more suitable. However, I was told it was required for another job."
 
 
 
 
Team:
Sorry Can
 
 
 

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