Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
758 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 758 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Swift, considerate and polite The team were fabulous, made me feel at ease and handled every aspect with total professionalism Well done and thank you "   more
 
" We did have a challenge as my byers mortgage lenders pulled out the day before the move so move had to be cancelled for a fortnight but Todds was very supportive. Many thanks to you all. "   more
 
" Good move from start to finish even if the banks took their time transferring the money. Team worked well together, caring for us our house hold goods and each other. Happy to recommend them. "   more
 
" The move went very smoothly from start to finish. Even the rain held off until the move was completed. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
amazing 11
arrived 21
bed 9
boxes 25
Brilliant 18
care 39
Careful 17
cheerful 18
courteous 43
crew 21
definitely 23
difficult 19
easy 17
efficient 96
efficiently 21
Excellent 101
experience 17
extremely 27
friendly 81
furniture 32
Good 83
Great 47
guys 26
Happy 27
hard 32
helpful 156
highly 29
impressed 23
packing 31
pleasant 25
pleased 39
polite 80
professional 78
Really 23
recommend 98
removal 86
removals 30
satisfied 20
service 139
smoothly 41
storage 16
stress 17
stressful 25
team 92
thank 50
thanks 22
Todds 102
trouble 31
working 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jul 2019
Recommended by customer in IP31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Swift, considerate and polite
The team were fabulous, made me feel at ease and handled every aspect with total professionalism
Well done and thank you "
 
 
 
 
 
 


Review 11 Jul 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good.
 

"We did have a challenge as my byers mortgage lenders pulled out the day before the move so move had to be cancelled for a fortnight but Todds was very supportive. Many thanks to you all. "
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Substantially boxed and packed ourselves. Short distance of less than 5 miles but going to a private drive with limited space.
 
Cost: £1092

"Good move from start to finish even if the banks took their time transferring the money. Team worked well together, caring for us our house hold goods and each other. Happy to recommend them. "
 
 
 
 
 
 


Review 26 Jun 2019
Recommended by customer in IP14
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £854

"The move went very smoothly from start to finish. Even the rain held off until the move was completed. "
 
 
 
 
 
 


Review 26 Jun 2019
Recommended by customer in IP27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move belongings from storage into new house.
 

"Great company, patient and helpful, despite a lot of very heavy boxes (packed by other people, not Todd's)"
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in PO35
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Is sailing over the solent interesting? yaaaay! and of course they had me and my daughter Rebecca to deal with.
 
Cost: £2196

"We couldn't have been more pleased. Everything worked like clockwork. Everyone we asked about Todds Removals said how great your are!!
"
 
 
 
 
Team:
Tony Michael
 
 
 


Review 20 Jun 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal to storage including moving large plants to new address.
 
Cost: £1692

"On time, efficient, pleasant and completed on time. "
 
 
 
 
 
 


Review 17 Jun 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly, arrived on time and were very professional, they even managed to get my large and very heavy sofa into my lounge with no damage.
 
Cost: £300

"I was very impressed with the service you supplied. The removal men were very presentable, polite and professional. I would happily recommend your company to anybody who is moving. I was also very pleased with the cost. "
 
 
 
 
Team:
Adam Tony
 
 
 


Review 10 Jun 2019
Recommended by customer in RH14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1476
 
 
 
 


Review 7 Jun 2019
Recommended by customer in PE20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Distance over 100 miles. Essential goods unloaded on day of move remaining goods delivered and unloaded following day.
 
Cost: £3000

"Two delivery drivers brought essential goods on day of move. Very helpful and obliging. Pete and Kyle.
All staff were very helpful and courteous. "
 
 
 
 
Team:
Pete Kyle
 
 
 


Review 30 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As quoted and very helpful.
 

"Pleased with the service and all the removal men. "
 
 
 
 
 
 


Review 30 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move went smoothly, the staff were helpful and professional. I'm sorry I have forgotten the names of the team. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my aunt from one care home to another.
 
Cost: £190

"Excellent service, as usual from start to finish. Courteous staff. Would never use any other company in this area. Top rate!"
 
 
 
 
 
 


Review 9 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 1840's cottage to Ca.2000 build house (downsizing). Long delays in selling (Two aborive sales) one week difference in moving dates so needed care. 1 week storage
 
Cost: £1500

"Todd's supplied excellent pre- move service (supply of packing materials) supported long delay in the selling process movers did a great job friendly and helpful. No breakages on damages.

*only slight annoyance we were up in wales in the week between move with poor communications.
Relieved a slightly threatening message to pay small o/s cost for storage - not impressed with that."
 
 
 
 
 
 


Review 7 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking large portrait from Lavenham to Berkhamsted.
 

"Your removers were punctual, efficient and very courteous.
No complaints. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in CM7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No problems with the move- only moved 2 miles away from property to new address. so no waiting about.
 
Cost: £894

"Very helpful team. Would recommend your company, didn't feel stressed throughout day, your team were polite and made sure boxes went to right rooms which made unpacking easy."
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Todds have moved me twice in the past 6 months a challenging time for me! They give a brilliant customer service!
 
Cost: £500

"Professional service, friendly helpful people who have visited my house to
1.quote
2.Move
I also visited the office to sign paperwork- very helpful service!
Moving again in 6 months- I know! hopefully for the final time well use Todds again!"
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Once again Todds offer an absolutely amazing service. Quick, efficient and friendly. I would go nowhere else and would highly recommend. "
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House and garage contents move, only about 3/4mile!
 
Cost: £780

"Top service. "
 
 
 
 
 
 


Review 27 Mar 2019
Recommended by customer in CO15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We contacted Todd's at rather short notice to move our belongings from our house to their storage facility for a month and then onto our new home.
 
Cost: £1248

"The staff were efficient, helpful and prompt. They dissembled a large wardrobe and, after the move, reassembled it. Our sofas also needed a bit of work to get them through the narrow door. Excellent team. "
 
 
 
 
 
 

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