Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
777 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 777 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very pleased with Todd's they worked very quickly to load and unload the van. I would definitely recommend them to anyone wanting to move. Having never using a removal company before we was...."   more
 
" Todds 2 employees came to pack the day before the move and then returned with 2 mover employees the next day. Can't fault at all, very polite, prompt and professional, would highly recommend. Very big...."   more
 
" Courteous and effective service throughout. "   more
 
" I have used them several times before. They are reliable and give an excellent service. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 22
boxes 26
Brilliant 18
care 41
careful 18
cheerful 18
Courteous 44
crew 22
definitely 24
difficult 19
easy 19
efficient 99
efficiently 21
excellent 103
experience 17
Extremely 28
friendly 85
furniture 33
good 84
Great 49
guys 26
happy 27
hard 34
helpful 159
highly 30
impressed 24
packing 31
pleasant 26
pleased 42
polite 82
process 16
professional 82
really 24
recommend 100
removal 88
Removals 30
satisfied 21
service 145
smoothly 41
storage 16
stress 18
stressful 27
team 98
thank 54
Thanks 22
Todds 105
trouble 33
working 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2019
Recommended by customer in CO7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time, quick, helpful, nice bloke put things where I asked no complaint
Many thanks.
 
Cost: £404
 
 
 
 


Review 9 Sep 2019
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was straight forward and went exactly as I was told it would do.
 
Cost: £1104

"We were very pleased with Todd's they worked very quickly to load and unload the van.
I would definitely recommend them to anyone wanting to move.
Having never using a removal company before we was very impressed. "
 
 
 
 
 
 


Review 6 Sep 2019
Recommended by customer in CO10
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Punctual, polite, professional move went very smoothly from day one of contractor Todds for a quote to moving. Very pleased.
 
Cost: £1656

"Todds 2 employees came to pack the day before the move and then returned with 2 mover employees the next day. Can't fault at all, very polite, prompt and professional, would highly recommend. Very big thank you to you all. "
 
 
 
 
 
 


Review 3 Sep 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a six bedroom house to a 3 bedroom house. The only access to the 3 bedroom house was up 6 steep steps to the front door.
 

"Courteous and effective service throughout. "
 
 
 
 
 
 


Review 3 Sep 2019
Recommended by customer in CO7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and storage for 1 year - 2 containers.
 

"I have used them several times before. They are reliable and give an excellent service. "
 
 
 
 
 
 


Review 2 Sep 2019
Recommended by customer in CO10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Please come and take your empty boxes. "
 
 
 
 
 
 


Review 27 Aug 2019
Recommended by customer in CO9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only a few hundred yards but lots of garden plants. All dealt with a smile.
 
Cost: £1800

"Great team of workers who made what could have been stressful, easy.
Thank you. "
 
 
 
 
Team:
Adam
 
 
 


Review 21 Aug 2019
Recommended by customer in IP8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House, plus, annexe plus lots of garden furniture, plants and pots. Ride on mower
 

"Extremely pleased with the entire process.
The team were fabulous they worked so hard and were really friendly and polite. A real credit to the firm. "
 
 
 
 
 
 


Review 21 Aug 2019
Recommended by customer in CO16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed detached to 3 bed bungalow
Hottest day every recorded 38.7 degree C
 
Cost: £1800

"Very hard working team on the hottest day to move ever recorded in the U.K efficient pleasant and informative. "
 
 
 
 
 
 


Review 19 Aug 2019
Recommended by customer in DN37
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were very friendly and professional. They took great care with our property. On the morning of the move they discovered a cupboard of fragile items which we'd forgotten. The removal man wrapped them without complaining!
Overall, very satisfied. Thank you.
"
 
 
 
 
 
 


Review 16 Aug 2019
Recommended by customer in CO4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well, there were no hitches, everything was packed away and cleared in little over 2 hours. Very prompt in unpacking too.
 
Cost: £790

"I was pleased with the service we received friendly chaps who made the move look easy. "
 
 
 
 
Team:
Kyle Dave
 
 
 


Review 12 Aug 2019
Recommended by customer in NG31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1344
 
 
Team:
Peter
 
 
 


Review 9 Aug 2019
Recommended by customer in CO8
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only down the road but there were nearly 50 garden pots!
 
Cost: £700

"I couldn't find fault with any aspect of my move. Very professional service friendly and courteous; all items arrived safely with no damage. "
 
 
 
 
 
 


Review 9 Aug 2019
Recommended by customer in IP7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house into a smaller one in the same town - in the middle of the July 2019 heat wave. This included 4 days ! storage and removal to new address and bed building service.
 
Cost: £4526

"The crew couldn't have been more professional or kinder. nothing was too much trouble. Their expertise at getting large pieces of furniture in and out, was a revelation. Nothing was damaged, not a mark sustained on any walls or doors. We were blown away by the standard of service and care. "
 
 
 
 
Team:
Dave
 
 
 


Review 8 Aug 2019
Recommended by customer in SG8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Smooth and efficient
Helpful staff.
Trouble free move
Thank you. "
 
 
 
 
 
 


Review 1 Aug 2019
Recommended by customer in NG34
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Suffolk to Lincolnshire.
 
Cost: £1464

"We had very good service from Todds. They loaded most of the house one day and then the remainder on the moving day which was less stressful, as we had a long journey to our new home. "
 
 
 
 
 
 


Review 31 Jul 2019
Recommended by customer in IP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage collection and return only.
 

"Same team again
please very helpful. "
 
 
 
 
 
 


Review 28 Jul 2019
Recommended by customer in CO9
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house a 1 bed bungalow in Sudbery Area to 3 bed house in Haway.
 
Cost: £2600

"Every step of the move was handled very professionally. The office staff were very emphatic to the stress around confirming moving dates and completion of house sales. "
 
 
 
 
 
 


Review 25 Jul 2019
Recommended by customer in CO9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 5th floor apartment with small lift!
 

"Excellent team - Very efficient, careful and helpful. "
 
 
 
 
 
 


Review 15 Jul 2019
Recommended by customer in IP31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Swift, considerate and polite
The team were fabulous, made me feel at ease and handled every aspect with total professionalism
Well done and thank you "
 
 
 
 
 
 

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