Galloway Hire Tools

Unit 155A, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating 9.7/10
47 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 47 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" During our search for a suitable machine it was very refreshing to have someone listen to us and advise us accordingly based on what we required rather than what they could sell us. At no point did t...."   more
 
" Very helpful service Thank you. "   more
 
" The representative from Galloway Hire Tools(Mark) was extremely helpful and cooperative. Patiently discussed all options but did not push any specific product (i.e: did not simply recommend the most...."   more
 
" I wanted to buy a petrol strimmer suitable for the work I need to do, I was advised well and left with a suitable machine, I was also reassured that I could come back for help and advice if I needed i...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 90%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 96%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 7
advise 2
advised 8
bought 2
business 2
buy 4
buying 2
care 2
chainsaw 4
clearly 2
customer 3
decided 2
delivery 2
demonstration 2
detail 2
Efficient 3
Excellent 10
explained 5
extremely 3
friendly 12
fully 3
Galloway 6
good 5
great 5
happy 3
helpful 8
highly 4
Hire 8
information 4
knowledge 4
knowledgeable 9
machine 5
mark 3
model 4
Mower 3
needed 5
old 3
product 5
products 3
purchase 4
purchased 3
quality 3
recommend 7
recommended 4
service 22
suitable 4
support 3
Tool 4
tools 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jun 2019
Recommended by customer in EH48
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of Stihl battery lawnmower and spare battery / charger
 
Cost: £600
 

"During our search for a suitable machine it was very refreshing to have someone listen to us and advise us accordingly based on what we required rather than what they could sell us.
At no point did they attempt to oversell any product; or indeed once we had decided on the manufacturer, attempt to push the most expensive model.
They advised us accordingly to our needs and what models would perform best.
All of the staff were very friendly and kept us fully up to date throughout the buying and delivery/collection process."
 
 
Team:
Mark
 
 
 

Review 10 Jun 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 

"Very helpful service
Thank you. "
 
 
 
 
Team:
Gail
 
 
 

Review 3 Jun 2019
Recommended by customer in ML12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of 2 x stihl battery lawn movers.
Provision of 1 x stihl strimmer
Provision of 1 x stihl long reader hedge gutter.
 
Cost: £1800

"The representative from Galloway Hire Tools(Mark) was extremely helpful and cooperative.
Patiently discussed all options but did not push any specific product (i.e: did not simply recommend the most expensive unit)
Kept us fully up to date on delivery and went through the operation of each unit upon collection. "
 
 
 
 
Team:
Mark
 
 
 

Review 23 May 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale of strimmer and follow up advice

"I wanted to buy a petrol strimmer suitable for the work I need to do, I was advised well and left with a suitable machine, I was also reassured that I could come back for help and advice if I needed it, and I did within 24hrs, I was given the help and advice I needed to keep working. I can't praise the staff at Galloway Hire Tool enough, they know there stuff!
"
 
 
Team:
Sorry don't know
 
 
 

Review 23 May 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new chainsaw
 
Cost: £250
 

"I purchased a new chainsaw from this company. I was given good, clear, informative information and advice which allowed me to make my choice of correct equipment. From speaking on the phone to making the purchase, the service I received was excellent. These people are friendly, reliable and have the knowledge. I was given a demonstration of how to use my machine which was good. I was made to feel like a valued customer. This high level of service and care is rarely seen these days. I dealt with Mark and a lady who's name I do not know but they were great in all areas. 100% happy with purchase and customer service here. Well done."
 
 
Team:
Mark and a lady but I don't know here name but she was great.
 
 
 

Review 21 May 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
lawn mower - repair and service purchase of strimmer
 
Cost: £320
 

"Efficient and thoughtful service and advice."
 
 
Team:
I think his name was Mark - or Mike!
 
 
 

Review 11 May 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase new lawnmower

"Straightforward no fuss , explained product clearly , warranty details.
Left shop with no complaints."
 
 
Team:
Kevin ,Gail, Mark , Linda , & Charlie the dog .
 
 
 

Review 10 May 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hired cherry picker and mini digger

"The staff were extremely helpful, friendly and efficient and the machinery we hired worked perfectly. All for a reasonable price."
 
 
 
 

Review 3 May 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and installation of Imow robot mower
 
Cost: £2400
 

"Outstanding service from our first enquiry through sales, installation and after sales. Nothing has been a problem. Will use again and highly recommend"
 
 
Team:
Kevin
 
 
 

Review 2 May 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have had my Hayter mower serviced and I have recently purchased a Stihl strummer.

"Very impressed with the detail of work undertaken to my Hayter Mower as written in my invoice. Happy with price for repair. Happy with service overall. Very impressed with personnel. I was recommended this company by my gardener and I will recommend them to others."
 
 
Team:
Sorry, don’t know their names, yet....one male, one female at the counter. Excellent servers.
 
 
 

Review 9 Apr 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Purchase

"Explained products demonstration and advice given, price and guarantee of products- offer of advice and service if concerned about products during use"
 
 
Team:
Can’t remember was a female
 
 
 

Review 6 Apr 2019
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Viking Robot mower installation.

"Fantastic customer support and service. Friendly, helpful and knowledgeable staff.

Suitable mower was advised due to location, terrain and personal requirements. Very happy with advised product.

Highly recommended."
 
 
Team:
Kev and Linda
 
 
 

Review 4 Apr 2019
Recommended by customer in DG4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I bought a still chainsaw from Galloway Tool Hire
 
Cost: £387
 

"I desperately needed to purchase a chainsaw for my husbands work as a fencing Contractor, he was at work when his one broke. I decided it was quite old and needed to replace it as soon as possible. I initially looked at another make but I was guided to change to the sthil range by Mark the salesman, he advised that the customer care and replacement parts were very good with this range. Whilst we were chatting another customer recommended the exact saw he suggested to me. I went ahead and bought the model he recommended. I made payment and received my vat receipt while it was fuelled it up and I was able to drop it off at work for my husband straight away - Job done!
I will be back as a customer again."
 
 
Team:
Mark and Gail
 
 
 

Review 3 Apr 2019
Recommended by customer in DG11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Uplift of a husqvarna chain saw which had been ordered on line directly from husqvarna with local uplift from Galloway Hire Tools
 
Cost: £150
 

"We ordered a husqvarna chain saw on line directly from husqvarna with a local pick up at Galloway Hire tools. GHT were excellent. Called to make contact directly and arranged a time to uplift. They explained everything about the chain saw and took us through safe use and advised on maintenance etc - way beyond what was expected from an uplift only. Highly recommend. Very professional and courteous staff."
 
 
 
 

Review 9 Mar 2019
Recommended by customer in Dumf
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of Stihl FS91r strimmer, replacement chainsaw chain, and replacement and fitting of chainsaw attachment chain oil cap.

"Excellent service as usual. Knowledgeable, informed staff, always very friendly and welcoming and willing to go the extra mile taking an interest in previous purchase experience. They don't try to oversell but will recommend an alternative, superior option that, in my experience, is accurate and helpful. I would recommend the use of their services at the drop of a hat."
 
 
Team:
All members of team.
 
 
 

Review 8 Mar 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase new chainsaw
 
Cost: £380
 

"Very knowledgeable sale person explaining the various options & models.
Terms agreed with satisfaction.
Saw tested & safety features explained in great detail.
Excellent service would recommend the firm"
 
 
Team:
Gail
 
 
 

Review 7 Mar 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of strimmer
 
Cost: £421

"Staff Knowledgeable "
 
 
 
 
Team:
Mark
 
 
 

Review 19 Feb 2019
Recommended by customer in DG10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of
1. HL 94 pole 4/Trimmer
2. HS 80 4/cutter
3. MT LO 82.2 tractor
 

"Tools collected and returned
Excellent condition very satisfied with work carried out."
 
 
 
 
 
 

Review 12 Feb 2019
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service & repair of chain saw; examination for repair or replacement of defective pressure washer. Supply of new pressure washer and disposal of old machine.

"Nothing to add. Can fully support a Trusted Trader - type of classification."
 
 
Team:
Not noted.
 
 
 

Review 12 Feb 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
sold me a new chainsaw.
 
Cost: £249
 

"Went in to buy a new electric chainsaw and was provided with all the information I needed by a very knowledgeable gentleman who explained the product very clearly, how and where to use the product. He also advised about the servicing required for the chainsaw."
 
 
Team:
not known
 
 
 
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