Galloway Hire Tools

Unit 155A, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating 9.7/10
58 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 58 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Mark, at Galloway Tool Hire, couldn't have been more helpful. He explained the merits of each item, how to operate and maintain them, and and safety issues. I was dealt with in an totally professi...."   more
 
" No problems from entering the door to leaving with the product"   more
 
" Was looking for a replacement part they took time to look for part and explained and showed me parts list to find the correct part which was unavailable due to the of machine they then offered me a go...."   more
 
" As above. I took my old machine to them to see if it could be fixed.They said they would check it over and let me know how much it would cost to repair, before any further work was carried out.They ph...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 92%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 97%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 8
advise 3
advised 8
buy 4
chainsaw 4
clearly 3
customer 3
Efficient 3
Excellent 12
explained 9
extremely 4
fantastic 3
friendly 12
fully 3
Galloway 7
good 7
Great 6
happy 4
helpful 9
Highly 4
Hire 9
information 4
knowledge 5
Knowledgeable 9
machine 10
Mark 4
model 5
mower 4
needed 5
old 4
options 3
parts 3
people 3
personal 3
product 7
products 3
professional 3
purchase 4
purchased 3
quality 3
recommend 7
recommended 5
replacement 3
safety 3
service 26
Suitable 5
support 3
Tool 5
tools 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On behalf of Lockerbie Wildlife Trust I bought a strimmer, pole hedge cutter and pole chainsaw.

"Mark, at Galloway Tool Hire, couldn't have been more helpful. He explained the merits of each item, how to operate and maintain them, and and safety issues.

I was dealt with in an totally professional and helpful manner."
 
 
Team:
Mark Lawley
 
 
 

Review 11 Aug 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied Stihl hedge cutter
 
Cost: £329
 

"No problems from entering the door to leaving with the product"
 
 
 
 

Review 8 Aug 2019
Recommended by customer in dg11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Looking for spare part

"Was looking for a replacement part they took time to look for part and explained and showed me parts list to find the correct part which was unavailable due to the of machine they then offered me a good discount on replacement machine"
 
 
Team:
Lady can't remember name
 
 
 

Review 8 Aug 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking over my old lawnmower and advising me (after checking) that it was beyond repair.Recommendation of a replacement with full explanation.No charge made for the time spent checking over my old machine.I bought their recommended lawnmower.this cost £149.00

"As above. I took my old machine to them to see if it could be fixed.They said they would check it over and let me know how much it would cost to repair, before any further work was carried out.They phoned within a couple of days to advise that it would not be economical to repair my old lawnmower (in the region of £100 plus)which would be worth less than £20.
I asked about replacements and they recommended a suitable model which for only a further £30-40 over the cost of repairing my old one, came with a full 2 year guarantee.I was happy to take their advice as they have always kept me right in the past.They made no charge for checking my old machine and also disposed of it for me. I would and have recommended them to anyone."
 
 
Team:
Linda Robertson
 
 
 

Review 19 Jul 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sold me an electric cordless lawnmower.
 
Cost: £350
 

"I went to the shop with only basic knowledge of the product and I was treated extremely well by a very courteous member of staff.
She explained the various sizes and typed of machine and helped me to make the decision.

The mechanism was explained and she answered my questions very clearly.

She then did the paperwork and put the lawn mower in the car for me.

I was extremely pleaded with the process and am very pleased with the lawnmower!"
 
 
 
 

Review 9 Jul 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I am retired and the machine is for my own use.

"Everything was explained about the machines as I couldn’t make up my mind but once demonstrated my mind was made up the machine I was wanting."
 
 
Team:
Gail
 
 
 

Review 8 Jul 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a new strimmer.
 
Cost: £350
 

"Phoned needing a new s trimmer. Turned up 30 minutes later it was already to go.Staff fantastic service great price spot on."
 
 
Team:
Kevin,Gail
 
 
 

Review 29 Jun 2019
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check for fault on lawnmower.
 
Cost: £20
 

"Found to be unrepairable
Faults described and options for replacement described."
 
 
Team:
Gail
 
 
 

Review 27 Jun 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As a new Start up Business I purchased a Strimmer and Hedge trimmer .
 
Cost: £450
 

"Refreshing to find people who actually take time to demonstrate how the machine works . Excellent personal Service."
 
 
Team:
Mark
 
 
 

Review 27 Jun 2019
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought a new strimmer
 
Cost: £260
 

"Very good service all round from staff and a very nice dog as well"
 
 
 
 

Review 27 Jun 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
purchase of hedge trimmer
 
Cost: £149
 

"excellent service as usual,no complaints"
 
 
Team:
gail
 
 
 

Review 11 Jun 2019
Recommended by customer in EH48
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of Stihl battery lawnmower and spare battery / charger
 
Cost: £600
 

"During our search for a suitable machine it was very refreshing to have someone listen to us and advise us accordingly based on what we required rather than what they could sell us.
At no point did they attempt to oversell any product; or indeed once we had decided on the manufacturer, attempt to push the most expensive model.
They advised us accordingly to our needs and what models would perform best.
All of the staff were very friendly and kept us fully up to date throughout the buying and delivery/collection process."
 
 
Team:
Mark
 
 
 

Review 10 Jun 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 

"Very helpful service
Thank you. "
 
 
 
 
Team:
Gail
 
 
 

Review 3 Jun 2019
Recommended by customer in ML12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of 2 x stihl battery lawn movers.
Provision of 1 x stihl strimmer
Provision of 1 x stihl long reader hedge gutter.
 
Cost: £1800

"The representative from Galloway Hire Tools(Mark) was extremely helpful and cooperative.
Patiently discussed all options but did not push any specific product (i.e: did not simply recommend the most expensive unit)
Kept us fully up to date on delivery and went through the operation of each unit upon collection. "
 
 
 
 
Team:
Mark
 
 
 

Review 23 May 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale of strimmer and follow up advice

"I wanted to buy a petrol strimmer suitable for the work I need to do, I was advised well and left with a suitable machine, I was also reassured that I could come back for help and advice if I needed it, and I did within 24hrs, I was given the help and advice I needed to keep working. I can't praise the staff at Galloway Hire Tool enough, they know there stuff!
"
 
 
Team:
Sorry don't know
 
 
 

Review 23 May 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new chainsaw
 
Cost: £250
 

"I purchased a new chainsaw from this company. I was given good, clear, informative information and advice which allowed me to make my choice of correct equipment. From speaking on the phone to making the purchase, the service I received was excellent. These people are friendly, reliable and have the knowledge. I was given a demonstration of how to use my machine which was good. I was made to feel like a valued customer. This high level of service and care is rarely seen these days. I dealt with Mark and a lady who's name I do not know but they were great in all areas. 100% happy with purchase and customer service here. Well done."
 
 
Team:
Mark and a lady but I don't know here name but she was great.
 
 
 

Review 21 May 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
lawn mower - repair and service purchase of strimmer
 
Cost: £320
 

"Efficient and thoughtful service and advice."
 
 
Team:
I think his name was Mark - or Mike!
 
 
 

Review 11 May 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase new lawnmower

"Straightforward no fuss , explained product clearly , warranty details.
Left shop with no complaints."
 
 
Team:
Kevin ,Gail, Mark , Linda , & Charlie the dog .
 
 
 

Review 10 May 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hired cherry picker and mini digger

"The staff were extremely helpful, friendly and efficient and the machinery we hired worked perfectly. All for a reasonable price."
 
 
 
 

Review 3 May 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and installation of Imow robot mower
 
Cost: £2400
 

"Outstanding service from our first enquiry through sales, installation and after sales. Nothing has been a problem. Will use again and highly recommend"
 
 
Team:
Kevin
 
 
 
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