Galloway Hire Tools

Unit 181 Hurricane Road, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating 9.7/10
68 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 68 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" The member of staff we dealt with seemed very knowledgeable about the product he was selling us and repairing for us , they had a good selection of products in stock and seemed reasonably priced"   more
 
" I dealt with Gail from start to finish, this girl is very good and really knows her products. She gave a great description of the Stihl chainsaw range which helped me decide the best model to suit m...."   more
 
" Good to deal with"   more
 
" Explained the deal and the machine very clearly. All a simple, quick and efficient service"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 98%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 93%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 97%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 8
advise 3
advised 8
bought 3
business 3
buy 4
chainsaw 5
clearly 4
courteous 3
customer 3
efficient 4
excellent 12
experience 4
Explained 11
extremely 5
fantastic 4
Friendly 13
fully 3
Galloway 7
good 10
great 8
happy 5
hedge 3
helpful 10
highly 5
Hire 9
information 4
knowledge 6
knowledgeable 11
local 3
machine 12
Mark 4
model 6
Mower 4
needed 5
needs 4
old 4
options 3
parts 3
people 3
personal 3
product 9
products 6
purchased 5
recommend 8
recommended 6
service 28
suitable 5
Tool 5
tools 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Jan 2020
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale of new chainsaw and repair a old chainsaw
 
Cost: £339
 

"The member of staff we dealt with seemed very knowledgeable about the product he was selling us and repairing for us , they had a good selection of products in stock and seemed reasonably priced"
 
 
 
 

Review 24 Dec 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new chainsaw
 
Cost: £1299
 

"I dealt with Gail from start to finish, this girl is very good and really knows her products.
She gave a great description of the Stihl chainsaw range which helped me decide the
best model to suit my requirements.
The product I purchased is a Stihl MS 500 I with a 20” and a 30” light bar.
I have since been using both cutting up a mature beech tree butt and am extremely
with the performance and would highly recommend this product to others.
Thanks for your help and knowledge Gail I think you are fantastic asset to your company
and Stihl products.
Please feel free to pass on my details fo recommendations of you Company and Stihl products"
 
 
Team:
Gail
 
 
 

Review 11 Dec 2019
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a new Stihl 181 Chainsaw
 
Cost: £232
 

"Good to deal with"
 
 
 
 

Review 28 Nov 2019
Recommended by customer in DG13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sold me a chainsaw & tools
 
Cost: £255
 

"Explained the deal and the machine very clearly. All a simple, quick and efficient service"
 
 
Team:
Gail
 
 
 

Review 6 Nov 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new Leaf Blower.
 
Cost: £345
 

"Friendly professional service."
 
 
Team:
Unknown, but Everyone I spoke to was fantastic.
 
 
 

Review 5 Nov 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new hedge trimmer.

"I contacted them via Facebook messenger to see if the item was in stock and got a prompt reply it was.

Went in store a couple of days later and the gentleman asked me questions about what I was going to use it for to check it would meet my needs. Explained the features and operation of the hedge trimmer and recommended accessories. A great experience showing why it pays to shop locally!

Have purchased from this company over the last 10+ years and not been disappointed."
 
 
 
 

Review 19 Oct 2019
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chipper hire
 
Cost: £90
 

"Very knowledgeable staff. Polite courteous and accommodating to the needs of our business."
 
 
Team:
mark
 
 
 

Review 28 Sep 2019
Recommended by customer in DG1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Advice on new lawnmower and strimmer
 
Cost: £800
 

"Always very helpful and I am very happy with my new products"
 
 
 
 

Review 12 Sep 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
buy hsa 86 battery hedge trimmer plus battery plus charger
 
Cost: £580
 

"i am a local gardening business(GGG Gardening Services)heavily involved in multiple hedge trimming and looking for a new top end battery hedge trimmer.I bought HSA 86 long blade trimmer plus biggest battery and largest charger.I was worried about power from any battery hedge trimmer.I would rate this trimmer 8/10 for power,it will cut comfortably to 13-16mm diameter.Amazingly the battery is recharged in 45 mins giving around 3 hours cutting time at constant power as battery weakens.This allows a cutter about 4-5 hours work session with tidying up green waste.The machine plus battery is still light enough to use for this 4-5 hour period.All in £580 that is including vat.For most domestic hedges of all sizes a decent machine.Always a pleasant experience to deal with the staff and hope they are back to full power soon after the fire."
 
 
Team:
i am ashamed to say i forgot names but they know who they are
 
 
 

Review 10 Sep 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
chainsaw service
 
Cost: £100
 

""
 
 
Team:
Gail
 
 
 

Review 16 Aug 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On behalf of Lockerbie Wildlife Trust I bought a strimmer, pole hedge cutter and pole chainsaw.

"Mark, at Galloway Tool Hire, couldn't have been more helpful. He explained the merits of each item, how to operate and maintain them, and and safety issues.

I was dealt with in an totally professional and helpful manner."
 
 
Team:
Mark Lawley
 
 
 

Review 11 Aug 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied Stihl hedge cutter
 
Cost: £329
 

"No problems from entering the door to leaving with the product"
 
 
 
 

Review 8 Aug 2019
Recommended by customer in dg11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Looking for spare part

"Was looking for a replacement part they took time to look for part and explained and showed me parts list to find the correct part which was unavailable due to the of machine they then offered me a good discount on replacement machine"
 
 
Team:
Lady can't remember name
 
 
 

Review 8 Aug 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking over my old lawnmower and advising me (after checking) that it was beyond repair.Recommendation of a replacement with full explanation.No charge made for the time spent checking over my old machine.I bought their recommended lawnmower.this cost £149.00

"As above. I took my old machine to them to see if it could be fixed.They said they would check it over and let me know how much it would cost to repair, before any further work was carried out.They phoned within a couple of days to advise that it would not be economical to repair my old lawnmower (in the region of £100 plus)which would be worth less than £20.
I asked about replacements and they recommended a suitable model which for only a further £30-40 over the cost of repairing my old one, came with a full 2 year guarantee.I was happy to take their advice as they have always kept me right in the past.They made no charge for checking my old machine and also disposed of it for me. I would and have recommended them to anyone."
 
 
Team:
Linda Robertson
 
 
 

Review 19 Jul 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sold me an electric cordless lawnmower.
 
Cost: £350
 

"I went to the shop with only basic knowledge of the product and I was treated extremely well by a very courteous member of staff.
She explained the various sizes and typed of machine and helped me to make the decision.

The mechanism was explained and she answered my questions very clearly.

She then did the paperwork and put the lawn mower in the car for me.

I was extremely pleaded with the process and am very pleased with the lawnmower!"
 
 
 
 

Review 9 Jul 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I am retired and the machine is for my own use.

"Everything was explained about the machines as I couldn’t make up my mind but once demonstrated my mind was made up the machine I was wanting."
 
 
Team:
Gail
 
 
 

Review 8 Jul 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a new strimmer.
 
Cost: £350
 

"Phoned needing a new s trimmer. Turned up 30 minutes later it was already to go.Staff fantastic service great price spot on."
 
 
Team:
Kevin,Gail
 
 
 

Review 29 Jun 2019
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check for fault on lawnmower.
 
Cost: £20
 

"Found to be unrepairable
Faults described and options for replacement described."
 
 
Team:
Gail
 
 
 

Review 27 Jun 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As a new Start up Business I purchased a Strimmer and Hedge trimmer .
 
Cost: £450
 

"Refreshing to find people who actually take time to demonstrate how the machine works . Excellent personal Service."
 
 
Team:
Mark
 
 
 

Review 27 Jun 2019
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought a new strimmer
 
Cost: £260
 

"Very good service all round from staff and a very nice dog as well"
 
 
 
 
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