Galloway Hire Tools

Where reputations count.

Unit 181 Hurricane Road, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

www.gallowaypowertools.co.uk

Email This Business

Tel 01387 264 863

Listed under: Tool & Machinery Repair, Tool Hire

100% recommended Rating 9.7/100
101 reviews since 2015

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 101 reviews since 2015

Quality	9.8/10
The quality of the products or services was as expected and agreed

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Just as on previous occasions, the staff were efficient, competent and helpful." more

" first class firm to deal with,nothing more to say" more

" Very good service and competative prices for competent and well informed staff." more

" Great service. Polite informative staff." more

About Us
Information provided by the business
Legal Name: Galloway Hire Tools.

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Review 24 Sep 2020 Recommended by customer in DG1 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Supply of Stihl garden machinery

Cost: £109

"Just as on previous occasions, the staff were efficient, competent and helpful."

Team:
Gail

REPORT THIS REVIEW

Review 15 Sep 2020 Recommended by customer in DG5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	9/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

new chainsaw

Cost: £250

"first class firm to deal with,nothing more to say"

Team:
cannot remember her name

REPORT THIS REVIEW

Review 14 Sep 2020 Recommended by customer in DG5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	9/10
The quality of the products or services was as expected and agreed

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Supply of new garden machinery and spare parts for garden machinery.

Cost: £600

"Very good service and competative prices for competent and well informed staff."

Team:
Lynda and Gail

REPORT THIS REVIEW

Review 14 Sep 2020 Recommended by customer in DG5 I'm: Male business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Purchase of equipment

Cost: £1200

"Great service. Polite informative staff."

REPORT THIS REVIEW

Review 27 Aug 2020 Recommended by customer in DG1 I'm: Male business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Purchase and installation of a Stihl robotic lawnmower.

"Kevin came out promptly to look at the garden and discuss options for a robotic lawnmower. A number of options were considered and advice provided. Once we had concluded the way forward, he returned timely and when he said he would and installed the cable and set up the machine.

An excellent service, knowledgeable about the product and I well anticipate excellent after sales care also."

Team:
Kevin

REPORT THIS REVIEW

Review 27 Aug 2020 Recommended by customer in DG8 My Age: 40 - 49 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Sold me a Stihl HSA86 Cordless Hedgecutter.

Cost: £275

"I asked a lot of questions as to engine, gearing, suitability, every question answered fully to my satisfaction. Fantastic service and confirms why I should go that bit further to reach this dealership."

Team:
Gail and Lynda

REPORT THIS REVIEW

Review 7 Aug 2020 Recommended by customer in DG1, My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bought new saw

Cost: £490

"The two women that served me were very professional & especially the one that demonstrated the chainsaw , good knowledge of saw & maintenance of it"

REPORT THIS REVIEW

Review 23 Jul 2020 Recommended by customer in DG3 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Work done has included repair, hire and new item sales.

"The repairs were done to the highest standard in a timely fashion, new items included petrol power saw, petrol hedgecutters and various sthil accessories. Staff are very knowledgable in all aspects, and hands -on demonstrating new equipment. Highly reccomend any new customers to go to Galloway Hire Tools first !"

Team:
Gail, Linda.

REPORT THIS REVIEW

Review 23 Jul 2020 Recommended by customer in DG1 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Sale of gardening equipment.

Cost: £158

"Excellent company with very knowledgeable staff who are extremely helpful."

Team:
Kevin, Linda and Gsil

REPORT THIS REVIEW

Review 2 Jul 2020 Recommended by customer in DG2 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Purchase of cordless grinder

Cost: £198

"Ordered the grinder with no fuss or hassle and it arrived promptly the next day"

Team:
Lynda

REPORT THIS REVIEW

Review 29 Jun 2020 Recommended by customer in DG 1 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New strummer purchased on this occasion.

Cost: £250

"Galloway Hire Tools has always been first class business to deal with for their service and prices.
Would always recommend GHT for your garden machinery purchases, service and repair requirements."

Team:
Kevin and Linda.

REPORT THIS REVIEW

Review 29 Jun 2020 Recommended by customer in Dg71 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

We bought , stihl hedge cutter, strummer and kids strimmer and fuel that gave me an extra years warranty. Went back and bought kids work gloves and toy chain saw.

"Great service, great comunication very knowlageable about products and services.
We've bought cheaper garden equipment in the past and they have not lasted long and we have realised if we bought these products in the past we would have saved a small fortune.
Great discounts given from advertised price and even better we are shopping local, it's a win win.
We will definitely go back over and over again.
"

REPORT THIS REVIEW

Review 29 Jun 2020 Recommended by customer in Dg13 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bought a new chainsaw

Cost: £240

"Great service and pleasant trustworthy owners"

REPORT THIS REVIEW

Review 21 Jun 2020 Recommended by customer in DG7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 5 - 10 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Sale of a chainsaw

"All good, I was buying a chain saw, very helpful, friendly, and clear"

REPORT THIS REVIEW

Review 21 Jun 2020 Recommended by customer in ML12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I haven't used this business before business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Purchased a Stihl HSA56 hedge-cutter with a spare battery , lubricant and visor/hat.

Cost: £277

"I received helpful and competant service in a friendly manner and would not hesitate in using Galloway Hire Tool again. The hedge-cutter was listed as a Which? consumer magazine best-buy and I was grateful to be able to source one so rapidly.

I enquired from Galloway Hire Tools on one day to be informed that they were awaiting stock and was informed the following day that they had received it. The staff kindly set-aside the tool whilst I travelled the 40 miles to collect it. I was also informed of an offer of a half-price battery deal and took advantage of this.

The staff were helpful and friendly and I wouldn't hesitate to use them again."

REPORT THIS REVIEW

Review 17 Jun 2020 Recommended by customer in Ml1 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	8/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Was looking for a stihl grass strimmer. the staff on hire desk pointed me in the right direction and Came up with the one for my needs . also showed me how to use it and maintain it .thanks guy will be back

"Very help full explained everything and more some useful tips on how to start and store after use will use again"

Team:
Linda

REPORT THIS REVIEW

Review 16 Jun 2020 Recommended by customer in DG6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Purchase of garden machinery

"First class service, staff have an excellent working knowledge of their products. The store is very well stocked with a great range of products. Prices are comparable with others available on-line. When taking account of the ability to try before buy and the knowledge of staff then this is the better option.

All staff are courteous and friendly, there is no pressure to buy."

Team:
Gail Lynda

REPORT THIS REVIEW

Review 16 Jun 2020 Recommended by customer in DG2 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Purchased a new Stihl Petrol Strimmer / Brushcutter

Cost: £360

"The lady who attended us was very knowledgeable about the products and explained all the differences in the various models enabling us to make an informed choice. She was very polite and extremely helpful. She took care of registering the warranty and extended warranty that we took out and really couldn't have been more helpful. Galloway Hire Tools will be my first stop for my next purchase of this kind or for service /maintenance."

REPORT THIS REVIEW

Review 16 Jun 2020 Recommended by customer in DG3 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

New Stihl Lawn mower

Cost: £678

"I went to them as I had bought a Stihl chain saw last year . Quality of product was excellent as was level of advice previously received .

I was looking for a reliable , well designed large lawn mower and heard Stihl had put own name to Viking mowers .

The advice in shop was clear and straight forward . I was happy to spend the money on a good mower and trust that i can get it serviced there in time .

The talk through the mower operation on leaving with it was idiot proof , just what I was looking for ."

REPORT THIS REVIEW

Review 5 Jun 2020 Recommended by customer in DG7 I'm: Male business Galloway Hire Tools https://www.referenceline.com/tool_hire-in-dumfries-gallowayhiretools-60093

Satisfaction Ratings


Quality	10/10
The quality of the products or services was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

Supply cordless strimmer

"A really good experience,told me all I needed to know to understand the machine ,very helpful."

REPORT THIS REVIEW

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