Galloway Hire Tools

Unit 181 Hurricane Road, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating Galloway Hire Tools 9.8/100
124 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 124 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent service, very knowledgable staff."   more
 
" Staff are pleasant, knowledgable and go the extra mile. Wouldn’t want any one else near my chainsaw, strimmers or power washer etc Strimmer had intermittent issue which only showed up after 10/15...."   more
 
" I like this company. This was an excellent purchase transaction, rather than tool hire, but I do have previous very satisfactory experience of their service / repair work. The latest was last year on ...."   more
 
" 1st class service very helpful would highly recommend"   more
 
 
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Review 16 Apr 2021
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Excellent service with very knowledgable staff.

"Excellent service, very knowledgable staff."
 
 
Team:
Kevin, Linda and Gail.
 
 
 

Review 16 Apr 2021
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service on chainsaw, fix intermittent problem on an ageing strimmer.

"Staff are pleasant, knowledgable and go the extra mile.
Wouldn’t want any one else near my chainsaw, strimmers or power washer etc

Strimmer had intermittent issue which only showed up after 10/15 mins hard work, quite difficult to diagnose especially on the oldest of my two Stihl strimmers. Was certain it was time to scrap it but once again, Galloway Hire Tools came to the rescue.

Felt very safe inside premises as full Covid-19 precautions in lace and can pay contactless.

"
 
 
Team:
Gail
 
 
 

Review 15 Apr 2021
Recommended by customer in DG12

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of Stihl 2 stroke brushcutter. Pre-Sales Advice given, options explained, tool demonstration given.

"I like this company. This was an excellent purchase transaction, rather than tool hire, but I do have previous very satisfactory experience of their service / repair work. The latest was last year on my very elderly Stihl brushcutter. Galloway Tool Hire worked miracles for me and succeeded in a partial resurrection, but they did advise that the machine had reached the end of its serviceable life (hardly surprising after 25+ years). I fully agreed with that advice and although I nursed it along for a few more months, I had no choice but to replace it recently.

I made several pre-purchase enquiries with them and the Galloway team very quickly, but thoroughly, identified the best new machine for my needs. Happily the machine was in stock on site and I was able to visit the following day to make the final choice. Interesting to note that Galloway seemed to have a wide range of stock in hand which contrasted very well with some online sellers that I checked out.

Something to beware of - several internet sellers appeared to be offering the same machine at discounted rates - but their small print warned of long delays in supply.

The purchase transaction itself was perfect. The Galloway team were helpful, knowledgeable and helpful throughout. I was given every chance to check the weight, balance and general feel of the machine the machine. Once I was happy, a little fuel was added and a full demonstration of starting and operation was given. Foe me, this level of service is why I prefer to use local retailers for any significant purchase. As for price, I was very pleasantly surprised at how competitive the Galloway pricing turned out.

It is really unnecessary to sing the praises of Stihl machines themselves (it's the very best in my view) so altogether, I found this to be a very easy and transaction and I have no doubt that any spares or service will be very competently provided as and when needed in the future.

Thank you Galloway!"
 
 
 
 

Review 29 Mar 2021
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New pressure washer
 
Cost: £350
 

"1st class service very helpful would highly recommend"
 
 
 
 

Review 29 Mar 2021
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to lawnmower and bought nee pressure washer
 
Cost: £300
 

"First class friendly service as usual"
 
 
Team:
Linda
 
 
 

Review 28 Mar 2021
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of chainsaw

"Supplied new chainsaw as mine was goosed"
 
 
Team:
Kevin Robertson
 
 
   Business Reply:
Sorry to hear you find the value low Trevor - you got a great deal on this saw at 20% off and this deal is no longer available so 1 of the last - was a great price with the machine being built, oiled and fuelled ready to go.
 

Review 28 Mar 2021
Recommended by customer in DG6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Took my Eliet shredder in as it was not running. Within a week I received a call to say it was ready, I was pleasantly surprised with the cost of the repair, and for the lengths gone to to obtain a new safety switch and additional carburetor cleaning. As the bill was very reasonable I treat my self to a new Stihl hedge cutter!

"A business on Heathhall Industrial Estate , Dumfries, a little out of the way but well worth the effort to find. My visit was within covid 19 restrictions and Galloway Tool Hire had good systems in place. On entering you are met with a well stocked and presented shop offering a substantial range of branded garden and maintenance equipment along with a wide range of accessories. The lady who dealt with me I presume to be part of the owning family was very pleasant, knowledgeable and thorough in dealing with my transaction.

Whilst I was waiting to be served I overheard, possibly my assistants husband explaining and selling a pressure washer and cabling to another customer, I have never overheard a sale with so much detail! The same gentleman broke off to explain what he had done to restore my shredder back to working condition.
So if you need a new machine, help, advice or repair have confidence to visit this excellent business, I will surely return."
 
 
 
 

Review 28 Mar 2021
Recommended by customer in DG7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase
 
Cost: £50
 

"No issues"
 
 
Team:
Gail
 
 
 

Review 26 Feb 2021
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Asked the guys to put aside the trimmer until i could collect and service 100% as always

"Very friendly as always helpfull and fully commited to the customer"
 
 
Team:
I think it was gail
 
 
 

Review 15 Feb 2021
Recommended by customer in Dg13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought a new Stilh hedge cutter
 
Cost: £240
 

"The service given was excellent ,"
 
 
 
 

Review 14 Feb 2021
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of rechargeable battery.
 
Cost: £200
 

"Excellent friendly service as always."
 
 
Team:
Kevin and Linda
 
 
 

Review 13 Feb 2021
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sold me the gta 26 great service informed me when it arrived as promised.

"Always a plesure to shop here so easy and great comms and updates,"
 
 
 
 

Review 3 Feb 2021
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tools, hire and service.

"I have dealt with Galloway Hire Tools and cannot fault the service the provide."
 
 
Team:
Mr and Mrs Robertson and Gael
 
 
 

Review 4 Dec 2020
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased chain saw

"Went to Galloway tool hire for advise on a new chainsaw the lady in shop
Was very helpful and knowledgeable about all products got some good advise and bought a chainsaw that suited my needs.The service was excellent good friendly atmosphere in the shop.Will go there again"
 
 
Team:
Cant remember the name of the Lady it was a Saturday morning
 
 
 

Review 2 Dec 2020
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of Stihl AR2000 Backpack Battery, Battery Storage Box, and Weight Kit for AP adapter. Price listed is for the AR2000 Backpack Battery.
 
Cost: £750
 

"Fantastic kit, no issue with overheating even when faced with the extreme work of logging log after log until the AR2000 backpack battery was discharged. The battery can cut an IBC of green willow logs on a single charge. These were not withies, but proper trees, some of which were the full depth of the bar.

The battery will also work on seasoned standing dead WychElm, but needed supplementing with 2 x 300s batteries to do an IBC crate. Very hard work on any chainsaw, impressed with it all the more being battery.
The 2 x 300s batteries did manage to bring up the hot light when done solidly. The hot light only comes on near the end of the batteries discharge. So work in batches with loading and moving in between cutting and there is no issue. Obviously being WychElm the chain was sharpened several times as it is hard as can be!
The saw is a MSA220C, also supplied by Galloway Hire Tools earlier this year."
 
 
Team:
Gail and Lynda
 
 
 

Review 17 Nov 2020
Recommended by customer in DG11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought a belle mini mix at a good price.
 
Cost: £400
 

"it was built and checked working before I collected. Most places it wood be to build and unchecked. Great knowledgeable service as usula"
 
 
Team:
Jolly lady who's name i do not know
 
 
 

Review 17 Nov 2020
Recommended by customer in Dg2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought new chainsaw

"Galloway hire tools, are a very professional company, offering advice, and quality service, with a great range, of chainsaw, of which I'm interested in, I will certainly be going back, to buy my next chainsaw from them."
 
 
Team:
I was given some great advice, from gail, who has a wealth of knowledge
 
 
 

Review 17 Nov 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought 2 chainsaws and other bits and pieces

"Friendly and helpful. Thorough knowledge of the product range, sound advice."
 
 
 
 

Review 16 Nov 2020
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
Team:
Gail
 
 
 

Review 6 Nov 2020
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We purchased a Sthil chainsaw from Galloway Hire tools.
 
Cost: £600
 

"My go to place for all things mechanical ! We found the staff extremely professional , knowledgable and helpful."
 
 
Team:
Gail?
 
 
 
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