Galloway Hire Tools

Unit 181 Hurricane Road, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating Galloway Hire Tools 9.7/100
101 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 101 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Just as on previous occasions, the staff were efficient, competent and helpful."   more
 
" first class firm to deal with,nothing more to say"   more
 
" Very good service and competative prices for competent and well informed staff."   more
 
" Great service. Polite informative staff."   more
 
 
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Customer Reviews
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Review 24 Sep 2020
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of Stihl garden machinery
 
Cost: £109
 

"Just as on previous occasions, the staff were efficient, competent and helpful."
 
 
Team:
Gail
 
 
 


Review 15 Sep 2020
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
new chainsaw
 
Cost: £250
 

"first class firm to deal with,nothing more to say"
 
 
Team:
cannot remember her name
 
 
 


Review 14 Sep 2020
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of new garden machinery and spare parts for garden machinery.
 
Cost: £600
 

"Very good service and competative prices for competent and well informed staff."
 
 
Team:
Lynda and Gail
 
 
 


Review 14 Sep 2020
Recommended by customer in DG5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of equipment
 
Cost: £1200
 

"Great service. Polite informative staff."
 
 
 
 


Review 27 Aug 2020
Recommended by customer in DG1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and installation of a Stihl robotic lawnmower.

"Kevin came out promptly to look at the garden and discuss options for a robotic lawnmower. A number of options were considered and advice provided. Once we had concluded the way forward, he returned timely and when he said he would and installed the cable and set up the machine.

An excellent service, knowledgeable about the product and I well anticipate excellent after sales care also."
 
 
Team:
Kevin
 
 
 


Review 27 Aug 2020
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sold me a Stihl HSA86 Cordless Hedgecutter.
 
Cost: £275
 

"I asked a lot of questions as to engine, gearing, suitability, every question answered fully to my satisfaction. Fantastic service and confirms why I should go that bit further to reach this dealership."
 
 
Team:
Gail and Lynda
 
 
 


Review 7 Aug 2020
Recommended by customer in DG1,
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought new saw
 
Cost: £490
 

"The two women that served me were very professional & especially the one that demonstrated the chainsaw , good knowledge of saw & maintenance of it"
 
 
 
 


Review 23 Jul 2020
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work done has included repair, hire and new item sales.

"The repairs were done to the highest standard in a timely fashion, new items included petrol power saw, petrol hedgecutters and various sthil accessories. Staff are very knowledgable in all aspects, and hands -on demonstrating new equipment. Highly reccomend any new customers to go to Galloway Hire Tools first !"
 
 
Team:
Gail, Linda.
 
 
 


Review 23 Jul 2020
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale of gardening equipment.
 
Cost: £158
 

"Excellent company with very knowledgeable staff who are extremely helpful."
 
 
Team:
Kevin, Linda and Gsil
 
 
 


Review 2 Jul 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of cordless grinder
 
Cost: £198
 

"Ordered the grinder with no fuss or hassle and it arrived promptly the next day"
 
 
Team:
Lynda
 
 
 


Review 29 Jun 2020
Recommended by customer in DG 1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New strummer purchased on this occasion.
 
Cost: £250
 

"Galloway Hire Tools has always been first class business to deal with for their service and prices.
Would always recommend GHT for your garden machinery purchases, service and repair requirements."
 
 
Team:
Kevin and Linda.
 
 
 


Review 29 Jun 2020
Recommended by customer in Dg71
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We bought , stihl hedge cutter, strummer and kids strimmer and fuel that gave me an extra years warranty. Went back and bought kids work gloves and toy chain saw.

"Great service, great comunication very knowlageable about products and services.
We've bought cheaper garden equipment in the past and they have not lasted long and we have realised if we bought these products in the past we would have saved a small fortune.
Great discounts given from advertised price and even better we are shopping local, it's a win win.
We will definitely go back over and over again.
"
 
 
 
 


Review 29 Jun 2020
Recommended by customer in Dg13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bought a new chainsaw
 
Cost: £240
 

"Great service and pleasant trustworthy owners"
 
 
 
 


Review 21 Jun 2020
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Sale of a chainsaw

"All good, I was buying a chain saw, very helpful, friendly, and clear"
 
 
 
 


Review 21 Jun 2020
Recommended by customer in ML12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a Stihl HSA56 hedge-cutter with a spare battery , lubricant and visor/hat.
 
Cost: £277
 

"I received helpful and competant service in a friendly manner and would not hesitate in using Galloway Hire Tool again. The hedge-cutter was listed as a Which? consumer magazine best-buy and I was grateful to be able to source one so rapidly.

I enquired from Galloway Hire Tools on one day to be informed that they were awaiting stock and was informed the following day that they had received it. The staff kindly set-aside the tool whilst I travelled the 40 miles to collect it. I was also informed of an offer of a half-price battery deal and took advantage of this.

The staff were helpful and friendly and I wouldn't hesitate to use them again."
 
 
 
 


Review 17 Jun 2020
Recommended by customer in Ml1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Was looking for a stihl grass strimmer. the staff on hire desk pointed me in the right direction and Came up with the one for my needs . also showed me how to use it and maintain it .thanks guy will be back

"Very help full explained everything and more some useful tips on how to start and store after use will use again"
 
 
Team:
Linda
 
 
 


Review 16 Jun 2020
Recommended by customer in DG6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of garden machinery

"First class service, staff have an excellent working knowledge of their products. The store is very well stocked with a great range of products. Prices are comparable with others available on-line. When taking account of the ability to try before buy and the knowledge of staff then this is the better option.

All staff are courteous and friendly, there is no pressure to buy."
 
 
Team:
Gail Lynda
 
 
 


Review 16 Jun 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a new Stihl Petrol Strimmer / Brushcutter
 
Cost: £360
 

"The lady who attended us was very knowledgeable about the products and explained all the differences in the various models enabling us to make an informed choice. She was very polite and extremely helpful. She took care of registering the warranty and extended warranty that we took out and really couldn't have been more helpful. Galloway Hire Tools will be my first stop for my next purchase of this kind or for service /maintenance."
 
 
 
 


Review 16 Jun 2020
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Stihl Lawn mower
 
Cost: £678
 

"I went to them as I had bought a Stihl chain saw last year . Quality of product was excellent as was level of advice previously received .

I was looking for a reliable , well designed large lawn mower and heard Stihl had put own name to Viking mowers .

The advice in shop was clear and straight forward . I was happy to spend the money on a good mower and trust that i can get it serviced there in time .

The talk through the mower operation on leaving with it was idiot proof , just what I was looking for ."
 
 
 
 


Review 5 Jun 2020
Recommended by customer in DG7

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Supply cordless strimmer

"A really good experience,told me all I needed to know to understand the machine ,very helpful."
 
 
 
 

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