Galloway Hire Tools

Unit 181 Hurricane Road, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating Galloway Hire Tools 9.8/100
141 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 141 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the product and how it was installed and made ready to go. On first visit to their shop we got a very good explanation on the product and potential challenges. The survey to de...."   more
 
" The staff (all female) were courteous and helpful, both over the phone and in person. The charges, payment arrangements and hours of service were explained. On the day of the hire, the tool was read...."   more
 
" Very customer focused company. Staff having excellent knowledge of their products and able to give sound advice. No pressure sales and a clear understanding of after sales service. Large range of too...."   more
 
" I approached Galloway HIre Tools for advice on robotic lawn mowing options. Kevin attended quickly, surveying our slightly complicated lawn area, providing sound advice, guidance and options. Ultima...."   more
 
 
About Us



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Customer Reviews
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Review 5 Jul 2021
Recommended by customer in DG13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and installation of Stihl robot mower.
 
Cost: £1500
 

"Very pleased with the product and how it was installed and made ready to go.

On first visit to their shop we got a very good explanation on the product and potential challenges.

The survey to determine the work that needed to be done was arranged very quickly and feedback from that was very good and helpful in deciding to go ahead with the purchase.

Installation was within a week or so of us deciding to go ahead.

Very quick response to the challenges we were experiencing on the day after installation.

Two weeks on from installation we are very pleased with our robot mower and its performance."
 
 
Team:
Kevin
 
 
 


Review 27 Jun 2021
Recommended by customer in IG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hire and sale of garden tools
 
Cost: £600
 

"The staff (all female) were courteous and helpful, both over the phone and in person. The charges, payment arrangements and hours of service were explained. On the day of the hire, the tool was ready when I arrived, the paperwork was clear and brief, and I was given instructions on using the tool. I was given the option of spares, along with advice. The tool worked well and did the job for which I hired it.

On return, the paperwork was undertaken efficiently and with good humour. At the same time, I enquired about the purchase of another piece of garden equipment, which I bought, after discussing the pros and cons of other options.

Great service all round. I shall hire and purchase from this firm again."
 
 
Team:
Can't remember. The main contact was a new employee.
 
 
 


Review 27 Jun 2021
Recommended by customer in DG6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision and installation go garden equipment.

"Very customer focused company. Staff having excellent knowledge of their products and able to give sound advice. No pressure sales and a clear understanding of after sales service. Large range of tools and equipment on display."
 
 
Team:
Lynda and Kevin
 
 
 


Review 26 Jun 2021
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Survey of lawn area with advice as to robotic mower options. Supplied, installed and programmed Stihl iMOW system in a very timely manner with minimal disruption. Provided detail operational handover, including troubleshooting advice and has provided exceptional after sales service.
 
Cost: £2000
 

"I approached Galloway HIre Tools for advice on robotic lawn mowing options.
Kevin attended quickly, surveying our slightly complicated lawn area, providing sound advice, guidance and options.
Ultimately I chose a Stihl iMOW system as it suited our requirements best, included GPS tracking and was priced appropriately.

Installation was undertaken by Kevin in a timely manner with absolutely no disruption. The installation process was quick, effective and tidy, and even included a bit of manual remodelling of a small hill in the garden to make the system more effective.
The unit was programmed and commissioned, and whilst I was not there for a handover, Kevin returned a couple of days later to provide a formal handover and tutorial and review how the unit was working.

The unit itself is quiet, unobtrusive and works well, and you learn to optimise its use very quickly. The phone and tablet app simplifies the whole process.

I am very pleased with our choice. I was delighted with the installation process, and indeed the after sales contact and support has been second to none. Kevin was very easy to get on with and deal with, and he is very knowledgable, helpful and very approachable.

I will be using Galloway Hire Tools again, both for purchase, repair and hire of machinery and have absolutely no hesitation in recommending them. Well done to the team and thank you.
"
 
 
Team:
Kevin
 
 
 


Review 26 Jun 2021
Recommended by customer in DG29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sale, full installation and commissioning of robotic lawnmower.
 
Cost: £4000
 

"I cannot recommend Galloway Hire Tools highly enough. A very professional outfit who give the same customer attention for either a £10 sales item through to £4000 for my mower.
The measure of a company like this is repeat sales for various items and the knowledge you gain when buying any product from them.
This is something you can never get for an on-line purchase.
There is a definite enthusiasm for the product backed up by installation and running knowledge which means very little follow up required for the mower set-up.
Delighted ."
 
 
Team:
Kevin , Linda & Gail
 
 
 


Review 26 Jun 2021
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivery, installation and commissioning of automatic lawnmower. All initial checks and testing comleted. Demonstration, instruction and advice on operating procedures given.

"The company and product were highly recommended by a good friend and can understand why.
I was most impressed by the whole experiance and am more than satisfied.
From first inquiries to completed installation everything was done without delay and to very high standards.Fro start to"
 
 
Team:
From start to finish is was the propietor named Kevin.
 
 
 


Review 26 Jun 2021
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Over the last 2 years I have renewed my selection of powered garden tools. Galloway Hire Tools have supplied me with: - 21 inch petrol mower - Combi 2 stroke power unit with - strimmer attachment - brush cutter attachment - hedge trimmer attachment - pole pruner attachment - Electric pressure washer - 14 inch chainsaw.
 
Cost: £3500
 

"Over the last 2 years I have renewed my selection of powered garden tools. Galloway Hire Tools have been fantastic from the outset, first in helping me select the correct tools for my needs. Their knowledge of gardening as well as their in-depth knowledge of their tool range together with their good humour and almost infinite patience with this novice gardener, made their freely offered advice invaluable. It made the initial buying experience, which can be daunting when spending significant sums on items beyond our experience, not only a pleasure, but fun as well.
On delivery of the items, they went to great lengths to ensure that I was familiar with the operation of the tools. Their explanations were simple, concise and clear, and all my questions were answered fully, professionally and with the same patience and friendly good humour as before.
Their continued post-purchase support has been amazing, when accessories were bought or when simple advice was sought, or help with maintenance was needed.
My overall experience with Galloway Hire Tools has been first class throughout and I cannot recommend them highly enough."
 
 
Team:
Gail in particular, but all the staff have been great.
 
 
 


Review 26 Jun 2021
Recommended by customer in dg8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Purchase of a petrol hedge trimmer

"Excellent service and advice as usual."
 
 
Team:
Gail
 
 
 


Review 26 Jun 2021
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Property maintenance.

"Galloway Hire Tools/The Stihl Centre is a great local business based in Heathhall industrial estate Dumfries. They give you great advice on the equipment you require and point you in the right direction. Very friendly and efficient. The equipment is also priced well. It's great to support local businesses 👍"
 
 
 
 


Review 23 May 2021
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Automowers installed Chainsaws resurrected Chainsaws supplied

"Two Husqvarna automowers installed. The first one was complicated with lots of flower beds: Kevin came back (unprompted) at 8pm to make sure it had found it's way back to the charging station!
The chassis on my very old 024 Stihl chainsaw was badly damaged; Kevin found an old chassis in the workshop and rebuilt it. It's still going well. I'm sure many people would have said it was unrepairable and sold me a new one.
The whole team are enthusiastic, friendly and knowledgeable."
 
 
Team:
Kevin. Linda, Gail
 
 
 


Review 14 May 2021
Recommended by customer in OL15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied pressure washer
 
Cost: £130
 

"Staff very friendly and helpful."
 
 
Team:
?
 
 
 


Review 12 May 2021
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Male 

 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase new strimmer

"Great service very helpful"
 
 
Team:
Gail .
 
 
 


Review 11 May 2021
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pensioner, just buying new Strimmer
 
Cost: £270
 

"I purchased a new STIHL Strimmer from yourselves on Friday last week.. I am really pleased with the machine, and the sales service I got from you at the office."
 
 
Team:
Sorry not known.
 
 
 


Review 11 May 2021
Recommended by customer in DG1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service when buying the chainsaw

"Gail was very helpful and liaised with myself on my product and also when it would arrive"
 
 
Team:
Gail
 
 
 


Review 30 Apr 2021
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pressure washer
 
Cost: £340
 
 
Team:
Gail
 
 
 


Review 28 Apr 2021
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase robot mower 5
 
Cost: £2900
 

"I have dealt with them for many years they are my go to for all machinery repairs and service"
 
 
Team:
Kev Linda Gail
 
 
 


Review 28 Apr 2021
Recommended by customer in DG 1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchased a Stilhl battery lawn mower.

"First Rate Business. Always first class sales and aftercare which is such a valuable service. Quality equipment and service."
 
 
Team:
Linda and Gail.
 
 
 


Review 16 Apr 2021
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Excellent service with very knowledgable staff.

"Excellent service, very knowledgable staff."
 
 
Team:
Kevin, Linda and Gail.
 
 
 


Review 16 Apr 2021
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service on chainsaw, fix intermittent problem on an ageing strimmer.

"Staff are pleasant, knowledgable and go the extra mile.
Wouldn’t want any one else near my chainsaw, strimmers or power washer etc

Strimmer had intermittent issue which only showed up after 10/15 mins hard work, quite difficult to diagnose especially on the oldest of my two Stihl strimmers. Was certain it was time to scrap it but once again, Galloway Hire Tools came to the rescue.

Felt very safe inside premises as full Covid-19 precautions in lace and can pay contactless.

"
 
 
Team:
Gail
 
 
 


Review 15 Apr 2021
Recommended by customer in DG12

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of Stihl 2 stroke brushcutter. Pre-Sales Advice given, options explained, tool demonstration given.

"I like this company. This was an excellent purchase transaction, rather than tool hire, but I do have previous very satisfactory experience of their service / repair work. The latest was last year on my very elderly Stihl brushcutter. Galloway Tool Hire worked miracles for me and succeeded in a partial resurrection, but they did advise that the machine had reached the end of its serviceable life (hardly surprising after 25+ years). I fully agreed with that advice and although I nursed it along for a few more months, I had no choice but to replace it recently.

I made several pre-purchase enquiries with them and the Galloway team very quickly, but thoroughly, identified the best new machine for my needs. Happily the machine was in stock on site and I was able to visit the following day to make the final choice. Interesting to note that Galloway seemed to have a wide range of stock in hand which contrasted very well with some online sellers that I checked out.

Something to beware of - several internet sellers appeared to be offering the same machine at discounted rates - but their small print warned of long delays in supply.

The purchase transaction itself was perfect. The Galloway team were helpful, knowledgeable and helpful throughout. I was given every chance to check the weight, balance and general feel of the machine the machine. Once I was happy, a little fuel was added and a full demonstration of starting and operation was given. Foe me, this level of service is why I prefer to use local retailers for any significant purchase. As for price, I was very pleasantly surprised at how competitive the Galloway pricing turned out.

It is really unnecessary to sing the praises of Stihl machines themselves (it's the very best in my view) so altogether, I found this to be a very easy and transaction and I have no doubt that any spares or service will be very competently provided as and when needed in the future.

Thank you Galloway!"
 
 
 
 

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