R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

52.6892, 1.2750

Plumbing & Heating Engineers

Listed under:  Air Source Heat Pumps, Central Heating Engineers, Ground Source Heat Pumps, Heat Pumps, Plumbers / Plumbing, Plumbing Specialists, Solar Thermal, Under Floor Heating

97% recommended: 9.6/10

119 reviews since 2012


Independent Dispute Resolution


Independent Dispute Resolution

Referenceline works with CEDR to offer Independent Dispute Resolution for businesses displaying this logo. If the business is a member of another body which also offers dispute resolution, then that process will take precedence.

Consumers and businesses must first try to resolve any dispute. If this is still unresolved after 8 weeks, or if the business makes a final offer which the customer does not accept, then the consumer should contact Referenceline, who will advise on the process for contacting CEDR.

If CEDR is able to consider the matter, then Referenceline will publish CEDR's decision as well as the customer's review and the business's response. Read more about CEDR.

Ratings Moderation. If CEDR finds in favour of the business, then Referenceline will publish the review but may exclude that customer's ratings from the total for that business, if this will help consumers make a more informed choice.

The service is free to consumers. It is also free to businesses unless CEDR finds in favour of the consumer.



National Association of Professional Inspectors and Testers (NAPIT)


National Association of Professional Inspectors and Testers (NAPIT)

NAPIT is one of the leading Government authorised and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. There are currently more than 10,000 NAPIT registered installers in the electrical, heating, plumbing, ventilation & air-conditioning, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets.

For consumers this means access to installers who have demonstrated their competence and undertaken to comply with the requirements of particular schemes with regard to quality, safety and compliance.

Responsibility for compliant and safe work lies with the installer; NAPIT's role is to monitor each scheme member and audit that they are fulfilling this responsibility. Installers do not carry out work on behalf, or under the control, of NAPIT and the extent to which inspections and audits are carried out is determined by the various scheme owner organisations.



Trading Standards - Norfolk Trusted Trader


Trading Standards - Norfolk Trusted Trader

Norfolk County Council Trading Standards has established Norfolk Trusted Trader to address rogue doorstep trading, and the fear of it, by helping consumers to identify legitimate traders - thereby improving community safety and supporting older and/or vulnerable people to lead independent and safe lives.

The services delivered by member businesses are assessed by their own customers, through a survey system operated by Referenceline, helping other consumers make a more informed, and more confident, choice.

The information presented under this scheme is accurate to the best of our knowledge, but must not be taken in any way as a warranty by the Council of the status of any individual trader. The Council will not accept liability whatsoever arising out of the use of the information obtained under this scheme.



TrustMark


TrustMark

TrustMark is a not for profit organisation, licensed by Government and supported by consumer protection groups, helping you find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators working in the Repair, Maintenance and Improvement sectors are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen.

All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaints procedures are being maintained.




The information shown above is provided by the firm or the relevant body. Memberships may lapse or require renewal so we recommend that you check that the firm is still a member when you contact them. Please tell Referenceline about any misleading claims.