Satisfaction Ratings |
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Sales & Support
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9/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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9/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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No
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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No
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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No
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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No
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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No
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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No
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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No
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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I was moving from a big 4 bedroom house [with an annex, large greenhouse and shed] to a much smaller bungalow [in floor area] that was nearby. HD sent a team of four the day before to begin the packing. They were all very pleasant and worked well. The next day [of the move] the next house''s keys were not available until early afternoon and it was discovered that not all my stuff would fit into the pantechnican, so it was decided to send it off, quickly unload and then send it back to finish off. Luckily, the distance was small and only a matter of minutes. Because it was now getting late, HD sent three more workers to help speed up matters. It was finally finished at about 8.30 pm. Although I haven''t yet finished unpacking, everything so far seems fine, although I haven''t yet found everything I want. One drawer of a rickety tool box seems to be missing - but it''s probably there somewhere amongst the unpacked boxes.
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Team: Steve, and his daughter Chloes, Jace and ? [went for a driving lesson] plus 3 others sent in late to finish second load
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