Herbert Davis Removals

Unit 1 Glevum Works, Upton Street
Gloucester
Gloucestershire
GL1 4LA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Herbert Davis Removals 9.7/10
565 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 565 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The move was done very professionally and the removal men were great, very helpful. Brilliant service could not asked for better. What more can i say but a great service all round."   more
 
" Before: When I first started looking for a removal company I will admit I wasn't too sure about Herbert Davies. Our chain then started going a bit crazy and the dates changed and Herbert Davies went...."   more
 
" Excellent service all round. Helpful (and calm!) staff right from the first enquiry and visit to quote, to reserving various moving dates and then finalising the date. The packing service was amazing ...."   more
 
" Brilliant!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andy 19
arrived 26
best 17
better 16
boxes 24
Brilliant 21
care 21
careful 18
certainly 12
cheerful 25
courteous 44
crew 13
Davis 59
definitely 27
difficult 12
easy 18
efficient 69
efficiently 16
Excellent 100
experience 17
extremely 37
family 15
fantastic 19
fault 13
friendly 92
good 57
great 38
guys 29
Happy 31
hard 54
helpful 123
Herbert 60
highly 26
packing 26
pleasant 26
pleased 33
polite 76
professional 53
really 26
recommend 93
removal 80
service 142
Simon 43
stress 27
stressful 25
team 64
Thank 52
thanks 25
trouble 33
working 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Feb 2020
Recommended by customer in GL3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £780
 

"The move was done very professionally and the removal men were great, very helpful. Brilliant service could not asked for better.
What more can i say but a great service all round."
 
 
Team:
Cant remember their names but Andy will no great service
 
 
 


Review 18 Feb 2020
Recommended by customer in TS22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing a 3 storey, 4 bed house moving 250 miles.

"Before:
When I first started looking for a removal company I will admit I wasn't too sure about Herbert Davies. Our chain then started going a bit crazy and the dates changed and Herbert Davies went out of their way to try and accommodate us before Christmas even though it would have been difficult. We didnt end up moving and throughout January our date kept changing and Herbert Davies were the ONLY ones that tried to accommodate us each time and remained friendly and welcoming. We knew they were the only ones we wanted to use and frankly there are a number of removal companies in Gloucester that could learn a thing or two about customer service from HD.

The Move itself:
If I could sum it all up in one word it would probably be wow. We had arranged for HD to pack for us too. So the day before Paul came out to pack, on his own, a 4 bed 3 storey house and garage that is very full of stuff! The challenge was huge but Paul was amazing and incredibly efficient getting everything packed and sorted in quite an amazing speed.

The next day he loaded with Ian, drove 250 miles and unloaded a good portion of stuff whilst still remaining polite, professional, friendly and welcoming. We really cannot rate or speak highly enough about him. He made a huge move completely stress free and easy. Our move has provided headaches and woe in every other sense so expectations were low but I really cannot fault or thank Paul or Herbert davies enough.

Paul is (too quote our Mum) definitely a man who leaves an impression on you and Herbert Davies are incredibly incredibly lucky to have him!"
 
 
Team:
Paul, Ian, Andy
 
 
 


Review 16 Feb 2020
Recommended by customer in GL53
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move, with full packing service the day before. Some items also went into storage for 2 months (including an upright piano).
 
Cost: £1260
 

"Excellent service all round. Helpful (and calm!) staff right from the first enquiry and visit to quote, to reserving various moving dates and then finalising the date. The packing service was amazing (nothing was lost or broken), very friendly staff and efficient. The removal day was excellent too, with equally friendly and helpful staff.

Various items were kept in storage for two months. These were delivered in the same excellent, friendly and professional way - including an upright piano which was taken upstairs (where the stairs had a turn at the top).

Would thoroughly recommend!"
 
 
Team:
Simon (packer, removal day) & Ian (removal day). Andy & two others who delivered the piano and various other bits & pieces.
 
 
 


Review 14 Feb 2020
Recommended by customer in GL1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gloucester to Quorn, Loughborogh. Goods carried up to first floor room via outside fire escape steps!
 
Cost: £850

"Brilliant!"
 
 
 
 
Team:
Paul Williams
 
 
 


Review 7 Feb 2020
Recommended by customer in GL18
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stuff from storage to a house
 
Cost: £330
 

"I had Herbert Davis Removals to move my stuff from storage in my Grandma's garage to our new house. Nothing to much for Paul and Simon. They were both very polite and professional. Paul and Simon got on with the job and cleared the garage in no time. When we got to the house they asked me where I wanted everything to go and were more than accommodating. Thank you again lads. Will definitely be recommending you"
 
 
Team:
Paul and Simon
 
 
 


Review 7 Feb 2020
Recommended by customer in GL2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Edwardian house with 3 stories and narrow hallway.
 
Cost: £1200

"Team went above and beyond."
 
 
 
 
Team:
Andy
 
 
 


Review 7 Feb 2020
Recommended by customer in GL6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 5-bed house and double garage and garden, to house in village with restricted access. Pre-move packing service included. Gas Board dug up the access road to the new place but the team sorted that out, and politely withstood the gripes from old ladies about the three vans in their way while the access was sorted. I admired the initiative of the team in getting round the slings and arrows.

"The price was the best of three quotes, the service was excellent, no damage apart from one glass jam spoon, prompt, efficient, friendly, willing. Prompt collection of used boxes. Pre-move packing was efficient and effective. Can't recommend highly enough."
 
 
 
 


Review 6 Feb 2020
Recommended by customer in GL53
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly apart from a couple of hours waiting for keys.
 

"Both Andy and Zac were brilliant, couldn't wish for anyone better. Would definitely recommend."
 
 
 
 
Team:
Andrew Zac
 
 
 


Review 21 Jan 2020
Recommended by customer in GL4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Detached house to detached house.
 
Cost: £1000
 

"Would recommend and use Herbert Davis again (not that I want to move for a long time!); happy with service from quotation onwards, with the guys doing the move being polite and efficient. Many thanks."
 
 
 
 


Review 21 Jan 2020
Recommended by customer in GL4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Detached house to detached house.
 
Cost: £1000
 

"Would recommend and use Herbert Davis again (not that I want to move for a long time!); happy with service from quotation onwards, with the guys doing the move being polite and efficient. Many thanks."
 
 
 
 


Review 16 Jan 2020
Recommended by customer in GL51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal into storage and then onwards to my new house when it was completed.
 
Cost: £1800
 

"I have used Herbert Davies on many occasions and have found them to be extremely professional, courteous and polite. They are without doubt the best removal company I have ever used and would recommend them to everyone."
 
 
Team:
Paul
 
 
 


Review 14 Jan 2020
Recommended by customer in HG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of our home in Gloucestershire and put our goods in store with Herbert Davis. We moved into a new property in Knaresborough, N. York’s and HD brought the containers with our goods from Gloucester and moved us in all on the same day. The whole operation of moving out, storage and moving into our new house was carried out efficiently, with humour, with no damage and with all items placed where we wanted them. We were very pleased with all services provided.

"The removal of goods was quick and items that required ore-packing in boxes and marking with contents was done.
Storage was in HD’s premises in Gloucester and detailed inventories of each container was provided.
On finding a new home six months later all containers were brought up north and unloaded in the same day.
All items had their position in the house and room pre-designated which helped all parties and speeded up the process.
All was done with humour, efficiency and without any delays.
Highly recommended.
"
 
 
Team:
They will remember who they were.
 
 
 


Review 12 Dec 2019
Recommended by customer in GL7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent men but not enough! 2 men first day and 3 second
Very large 6 bedroom house.
 

"A/A"
 
 
 
 
 
 


Review 4 Dec 2019
Recommended by customer in GL4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All good.
 

"Great
excellent."
 
 
 
 
Team:
Simon Zack
 
 
 


Review 4 Dec 2019
Recommended by customer in GL3
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Polite, on time, professional removal service at an excellent price.
very happy with the service and will recommend use again! "
 
 
 
 
 
 


Review 12 Nov 2019
Recommended by customer in IV54
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rural Gloucestershire to Scottish Highlands. Glos road was closed till 3.30pm moving out day. Very slow journey (about 550 miles) to highland accidents on motorway, single track mountain roads to negotiate
 
Cost: £5600

"Paul, our main removal man was brilliant. Good humour despite difficult journey. Worked really really hard. "
 
 
 
 
 
 


Review 11 Nov 2019
Recommended by customer in yo11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Gloucester to Yorkshire, in a chain of 6. This meant a 3 day move - one day packing, 2nd day driving, 3rd day unpacking - 5 bedroom semi-detached houses.
 
Cost: £3360
 

"Herbert Davis were very understanding of the complexity involved in coordinating the chain and being flexible with our booking. They moved other activities around to accommodate us. They also dropped boxes off for us to pre-pack some things the fortnight before, when we requested them. Both the packing and unpacking staff were cheerful, took care and were full of useful advice. They even managed to move 12 outdoor garden plant-pots and a house cactus plant safely. They have a partnership with Britannia removals so operate nationally. Their price was competitive and one third cheaper than another company offering an identical service. We would thoroughly recommend them."
 
 
Team:
Neil, Andy, Simon, Dave and I am sorry I have forgotten the other names, but they were all great.
 
 
 


Review 7 Nov 2019
Recommended by customer in GL2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed rated and 2 bed purchase.
 

"They worked very hard and efficiently, courteous, throughout, couldn't have asked for more."
 
 
 
 
Team:
Simon Ian
 
 
 


Review 7 Nov 2019
Recommended by customer in GL12
 My Age: 60 - 69 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Simon and Ian excellent. "
 
 
 
 
Team:
Ian Simon
 
 
 


Review 30 Oct 2019
Recommended by customer in TR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move over two days
 
Cost: £2168
 

"This move went very well. Two men loaded the van a.m., one of them drove it 200+ miles. Next morning he was joined by a local remover with whom he unloaded efficiently and cooperatively."
 
 
Team:
Paul & Simon (loading), Paul and Tony (unloading)
 
 
 

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