Herbert Davis Removals

Unit 1 Glevum Works, Upton Street
Gloucester
Gloucestershire
GL1 4LA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
555 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 555 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used Herbert Davies on many occasions and have found them to be extremely professional, courteous and polite. They are without doubt the best removal company I have ever used and would recommen...."   more
 
" The removal of goods was quick and items that required ore-packing in boxes and marking with contents was done. Storage was in HDs premises in Gloucester and detailed inventories of each container w...."   more
 
" A/A"   more
 
" Great excellent."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andy 18
arrived 26
best 16
Better 14
boxes 23
brilliant 18
care 21
careful 18
certainly 12
cheerful 25
courteous 44
crew 13
Davis 56
definitely 24
easy 17
Efficient 64
efficiently 16
Excellent 97
experience 17
extremely 37
family 15
fantastic 19
fault 12
friendly 89
friends 19
Good 56
Great 37
guys 27
happy 29
hard 54
helpful 120
Herbert 56
Highly 24
packing 24
pleasant 26
pleased 33
polite 72
professional 50
really 25
recommend 88
removal 77
service 136
Simon 42
stress 26
stressful 25
team 63
Thank 50
Thanks 23
trouble 33
working 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2020
Recommended by customer in GL51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal into storage and then onwards to my new house when it was completed.
 
Cost: £1800
 

"I have used Herbert Davies on many occasions and have found them to be extremely professional, courteous and polite. They are without doubt the best removal company I have ever used and would recommend them to everyone."
 
 
Team:
Paul
 
 
 


Review 14 Jan 2020
Recommended by customer in HG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of our home in Gloucestershire and put our goods in store with Herbert Davis. We moved into a new property in Knaresborough, N. Yorks and HD brought the containers with our goods from Gloucester and moved us in all on the same day. The whole operation of moving out, storage and moving into our new house was carried out efficiently, with humour, with no damage and with all items placed where we wanted them. We were very pleased with all services provided.

"The removal of goods was quick and items that required ore-packing in boxes and marking with contents was done.
Storage was in HDs premises in Gloucester and detailed inventories of each container was provided.
On finding a new home six months later all containers were brought up north and unloaded in the same day.
All items had their position in the house and room pre-designated which helped all parties and speeded up the process.
All was done with humour, efficiency and without any delays.
Highly recommended.
"
 
 
Team:
They will remember who they were.
 
 
 


Review 12 Dec 2019
Recommended by customer in GL7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent men but not enough! 2 men first day and 3 second
Very large 6 bedroom house.
 

"A/A"
 
 
 
 
 
 


Review 4 Dec 2019
Recommended by customer in GL4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All good.
 

"Great
excellent."
 
 
 
 
Team:
Simon Zack
 
 
 


Review 4 Dec 2019
Recommended by customer in GL3
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Polite, on time, professional removal service at an excellent price.
very happy with the service and will recommend use again! "
 
 
 
 
 
 


Review 12 Nov 2019
Recommended by customer in IV54
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rural Gloucestershire to Scottish Highlands. Glos road was closed till 3.30pm moving out day. Very slow journey (about 550 miles) to highland accidents on motorway, single track mountain roads to negotiate
 
Cost: £5600

"Paul, our main removal man was brilliant. Good humour despite difficult journey. Worked really really hard. "
 
 
 
 
 
 


Review 11 Nov 2019
Recommended by customer in yo11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Gloucester to Yorkshire, in a chain of 6. This meant a 3 day move - one day packing, 2nd day driving, 3rd day unpacking - 5 bedroom semi-detached houses.
 
Cost: £3360
 

"Herbert Davis were very understanding of the complexity involved in coordinating the chain and being flexible with our booking. They moved other activities around to accommodate us. They also dropped boxes off for us to pre-pack some things the fortnight before, when we requested them. Both the packing and unpacking staff were cheerful, took care and were full of useful advice. They even managed to move 12 outdoor garden plant-pots and a house cactus plant safely. They have a partnership with Britannia removals so operate nationally. Their price was competitive and one third cheaper than another company offering an identical service. We would thoroughly recommend them."
 
 
Team:
Neil, Andy, Simon, Dave and I am sorry I have forgotten the other names, but they were all great.
 
 
 


Review 7 Nov 2019
Recommended by customer in GL2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed rated and 2 bed purchase.
 

"They worked very hard and efficiently, courteous, throughout, couldn't have asked for more."
 
 
 
 
Team:
Simon Ian
 
 
 


Review 7 Nov 2019
Recommended by customer in GL12
 My Age: 60 - 69 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Simon and Ian excellent. "
 
 
 
 
Team:
Ian Simon
 
 
 


Review 30 Oct 2019
Recommended by customer in TR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move over two days
 
Cost: £2168
 

"This move went very well. Two men loaded the van a.m., one of them drove it 200+ miles. Next morning he was joined by a local remover with whom he unloaded efficiently and cooperatively."
 
 
Team:
Paul & Simon (loading), Paul and Tony (unloading)
 
 
 


Review 30 Oct 2019
Recommended by customer in WR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
downsizing and moving out of the area.
 
Cost: £1290
 

"Paul did the packing of our possessions the day before our move. On move day he arrived with Simon and all our items were emptied from our house of 18 years for a move to a new house some 15 miles away. There was a delay getting the key to our new property which mean our removals were not all unpacked until 7.15pm but our removal men remained cheerful and polite despite also getting soaked!"
 
 
Team:
Paul and Simon
 
 
 


Review 25 Oct 2019
Recommended by customer in PO8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house and contents including white goods.
 
Cost: £840

"Efficient, friendly and extremely helpful. Our first experience of using a removal firey and we were very impressed and will use again in the future. It made a stressful experience (house move) run very smoothly. Can't fault the company or the two guys on the day. "
 
 
 
 
Team:
Paul Simo
 
 
 


Review 26 Sep 2019
Recommended by customer in BA15
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from old, 4 bed roomed house to retirement apartment very challenging down sizing.
 

"Paul was absolutely brilliant he spend all day packing the day before the move and was very encouraging and reassuring in a difficult situation, also offering sensible advice when needed.
Both Paul and Travin were prompt and efficient on the day and continued with an upbeat attitude throughout.
Thank you. "
 
 
 
 
Team:
Paul Travis
 
 
 


Review 18 Jul 2019
Recommended by customer in GL54
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was basically removing and storing beds etc. whilst work was being done in the house.

"I was removing and storing bedroom items and everyone was incredibly helpful and accommodating throughout the process."
 
 
Team:
Andy and expecially the lovely old boy who did the moving!
 
 
 


Review 11 Jul 2019
Recommended by customer in LD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved furniture from a couple of rooms, along with garden furniture and pots, into a storage unit 90 miles away. We''d used the firm for a couple of moves in the past and had been very happy with the service. Compulsory insurance was automatically included in the price.
 
Cost: £954
 

"Easy to contact, quote received fairly quickly, was willing to negotiate a bit on price, also gave quotes for a couple of different options (Delivery to 2 separate addresses or a single address)
Turned up 10mins early, delivered items promptly, removal men friendly and helpful.
Only minor thing was that the delivery address on their paperwork was just the name of the storage firm and a postcode, rather than the full address."
 
 
Team:
Ian and Peter
 
 
 


Review 24 Jun 2019
Recommended by customer in BS35
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Move was faultless. Men were on time, conscientious in carrying out the packing and delivering of furniture and boxes. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in GL11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three bedroom house to a three bedroom bungalow five miles away.

"We had a fantastic experience with Herbert Davis all the way through our move! Simon came before the move date to do all our packing. He was really friendly, professional and worked extremely hard all day. On move day we had a team of four (Simon, Paul, Ian and Peter) come and do the move for us. All four guys were very friendly, helpful, calm and worked exceptionally hard for the whole day. There was a lot to move and it was very hard work. We didn't manage to get the keys to our new property until 4.30pm, all four guys kept things calm and told us not to worry while we waited. We couldn't recommend them highly enough, they were all absolutely brilliant, thank you very much Simon, Paul,Ian and Peter! Also, thank you to the owner Andy for being very helpful throughout and reassuring us when we were worried we might not get out keys in time."
 
 
Team:
Simon, Paul, Ian and Peter
 
 
 


Review 22 May 2019
Recommended by customer in gl14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we moved from a third floor flat with no lift and those guys were amazing.

" They didn't grizzle or moan and kept a sunny outlook through what must have been extremely hard work.How many times they were up and down those stairs I daren't guess.Better than a gym work out I'm sure.

Then when they unloaded this end the following week the same two men were equally as pleasant and thorough as before. They made what had been a difficult time with all sorts of snags and delays involved in the move bearable.

As I've written above the people who we dealt with were fabulous. From making phone calls to the actual removal they were great.As well as efficient it was their attitude that impressed me most. It wasn't an easy job but they just got on with it. I'd use them again in a heart beat."
 
 
Team:
simon and Paul with Andy on the other end of the phone
 
 
 


Review 2 May 2019
Recommended by customer in WR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward family move
 
Cost: £1500
 

"Have used this company once before to place items from a house into storage.
You get a strong reliable and flexible company, who will make things work. However, having had 9 previous moves around the world with the military, this is not the most careful moving company. Some of our possessions have been chipped and the walls in our new home contains a few scratches.

Overall a strong service - I'd strongly recommend."
 
 
Team:
Andy
 
 
 


Review 24 Apr 2019
Recommended by customer in SP11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All very easy and helpful - staff amazing at getting large items out. Only issue was sending the largest lorry possible when only half filled which made it difficult to get it into one house drive.
 
Cost: £1900
 

"Removals staff brilliant - office staff good but sometimes a little difficult to get hold of. Bit more information on delivery to London would have been helpful but generally great service and all furniture delivered without damage. Thank you."
 
 
Team:
Paul and Andy
 
 
 

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