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Abbreviated Review for Referenceline As I am living outside of the UK it was essential that I found a professional letting agency to fully manage my recently purchased semi-detached home. I selected Jennings and Kent from a number of agencies and was happy with the Property Manager’s dealings in signing me as a Client and finding what he had described as suitable tenants. Three years on and I am a very unhappy Client. If you are looking for end of month statements and monies in the bank, Jennings and Kent Letting is not for you. I have waited 4, 5, and 6 months at a time for statements and monies in the bank. Currently, 10 October 2016 I have not received a statement or balance of rental monies in 11 months. The last statement was dated 30 October 2015. If you are looking for Jennings and Kent Letting to find a tenant take an active part in their searches. The tenant I have has been nothing but trouble; has stopped paying rent twice (to my knowledge) and has been served an eviction notice, known to me only after the fact. If you are looking for Jennings and Kent Letting to do repair work insist on immediate follow up. Pipes under the kitchen sink were causing blockages. For whatever reason action wasn’t taken soon enough and the tenant took it upon herself to have a new system fitted and deducted the cost from her rent, leaving me to bare the inflated cost. Further to this a leak in the roof and a cracked skylight. A quote was obtained, £525, in May 2015. I continued to ask about this but did not cite the quote until 5 months later when a dispute over not receiving statements or rental monies and no contact came to a head. At this time I asked for a further 2 quotes. The roof had deteriorated during this time so the entire roof needed to be repaired. The 2 quotes: £3200 and £3500 If you are looking for Jennings and Kent to maintain the level of standard of your property by the tenant insist on regular visits by the Property Manager and request a written report. A proposed buyer viewing my property stated: “I found the property in a terrible state of repair and not fit for human habitation.” This description and what I saw when viewing the property to purchase in May 2013, 4 months prior to the tenant moving in, are worlds apart. If you are looking for regular contact/feedback, Jennings and Kent Letting is not for you. All communication from the Property Manager ceased on 5 May 2016; the 8 emails I have sent since then have been ignored and gone unanswered. As a Client Jennings and Kent do not have your best interest at heart. I need statements to prepare my UK tax return but request have not been acted on. I have repeatedly requested a rental increase in line with similar properties on the Jennings and Kent website but no follow through. This tenant has caused so many problems yet she is still on the same rent after 3 years. Would I recommend Jennings and Kent Letting to anyone wanting their property managed? I think all the above speaks volumes. I believe most of the problems stem from an unsuitable tenant, repair work, lack of regular communication (an email doesn’t take long to send off to keep in contact) and an accumulation of monthly statements and rental monies. All these are essential for a Client to keep abreast of what is going on with their property. This is common practice in any letting agency.

Jennings and Kent - Lettings 246 Bexley Road, Northumberland Heath, Erith, Kent, DA8 3HB

20.8 miles

Tel: 01322 331 111

1.0
1.0/10
1
Reviews
Average
£950

Reviews >

At the beginning they seemed helpful. However, we agreed to rent the property at the beginning of March and did not get the lease until midday on Saturday 13th June with a deadline for signature and payment of the deposit of 5pm on the same day! Although the lease suggested checking with a housing advice centre, solicitor etc. there was obviously no opportunity whatsoever to do this. In the Lease the deposit had to be paid to the Landlord''s Agent who was named as Chiltern Hills Ltd. The Lease stated that the Deposit was held by the Agent as Stakeholder. Stakeholder being defined as a quasi -trustee on behalf of both parties. In the prescribed information attached to the Lease the holder of the deposit was named as Chiltern Hills Ltd. and it said they would register the deposit and provide required information to the Tenancy Deposit Scheme within 30 days and provide proof to the tenant. At the end it says that the deposit was safeguarded by the Tenancy Deposit Scheme which was administered by The Dispute Service Ltd. The tenants were told by Chiltern Hills Ltd. that the deposit would be returned about 14 days after the end of the tenancy following confirmation that all utility bills had been paid etc. At that stage we realised that no-one had received a deposit certificate and we did an internet search at the Tenancy Deposit Scheme which revealed that they had not received the deposit. TDS suggested that we did a search of the other schemes. This did not reveal the deposit so we asked Chiltern Hills to supply a copy of the certificate. To our amazement we got a copy of an e-mail from Chiltern Hills to the landlord asking him to supply a copy! When we challenged Chiltern Hills on this, stating they had not complied with the Lease, they responded that the Lease was between the Landlord and the Tenants and was nothing to do with them and they had no responsibility whatsoever regarding the deposit. We did get a copy of part of a deposit certificate (which was unsigned) from the Landlord showing that the deposit had not been lodged in accordance with the Lease. We also received a copy of a cheque showing that the deposit had not been paid to the Landlord but had been paid to a Limited Company that had nothing at all to do with the Lease. To summarise, we would not use this company again in any circumstances as, obviously, the legal documents supplied by them have no status whatsoever.

Chiltern Hills Estate Agents - Lettings 19 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LJ

25.1 miles

Tel: 01494 530133

2.3
2.3/10
1
Reviews
Average
£1,700

Reviews >

The first time I came across The Carrington Gray Ltd name was when a leaflet was put through the door. The Carrington Gray were advertising for properties in Redbridge area. They were offering a package to landlords with a guaranteed monthly rent for three year period. I visited their website (www.carringtongray.com mysteriously their website is down for the past two weeks) and then I contacted them as my apartment was becoming vacant shortly. I spoke to two individuals Jamie Stein and David Laverton (also known as David Anthony Brien). The main person who dealt with me was David Laverton. He is a well-spoken individual and comes across as very professional. We had five to six different telephone conversations I told them that I was extremely busy and I was looking for a hassle free service. Carrington Gray repeatedly assured me of an excellent service. We never had a face to face meeting as I was busy and it suited me. Carrington Gray suggested guaranteed £625.00 rent per month. Carrington Gray quoted 8% charge for their services which translated into £50 per month leaving me a monthly income of £575.00. Carrington Gray agreed to pay in advance on 28th of each month £575.00 into my bank account. On the above basis I signed the contract and handed over the apartment to Carrington Gray. The contract was sent as attachment with an e-mail. However, immediately after signing my contract without my knowledge or agreement they passed on my property to another agent to rent at a higher rent of £700 per month. The new agent paid Carrington Gray £650 per month after their charge. Carrington Gray continued to pay me £550 as per our agreement but kept the access amount they received themselves (this continued until October 2015 when I terminated contract with them). After November 2013 they started to miss payments. After a lot of calls and text messages they paid most of 2014 and the December 2013 payment was made on 15th October. They still owe me one month rent for 2014 and 5 from 2015. I have made hundreds of calls to Carrington Gray, sent many email and text messages but to no avail. I even visited their office which is a basically yard with a tiny room but there was no one there. Their telephone calls are received by external company who passes on messages on to David Laverton and Jamie Stein. They kept on making false promises about the payments I am still waiting payment of £4970 which Carrington Gray owe me. They prevent me from meeting the tenant directly by not making the appointment for me to visit the property. After 6-7 weeks continuous begging I visited the tenant directly without Carrington Gray’s prior Knowledge and discovered the deception. After taking a copying of the contract between the tenant and the 3rd agent I visited the 3rd agent. Only then I discovered the truth. Every month the 3rd agent is paying £650 per month without failure (since August 2012) into Carrington Gray bank account. I have the evidence but my rent is not passed on to me by the Carrington Gray. Apparently three clients have been treated in the same manner I am no exception. I have been told many lies such as money is disappearing after it leaves Carrington Gray account. When I asked for evidence they never produced any. This company should not be allowed to trade and advice is please stay clear of them. I have reported the Fraud with evidence to the police.

Carrington Gray - Lettings First Floor, Unit 3, The Old Station Yard, London, E17 3NA

18.5 miles

Tel: 0208 520 2473

0.0
0.0/10
1
Reviews
Average
£550

Reviews >

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DISPLAYING: Up to 100 results. MAPS: Icons are shown at the centre of the postcode, not at the exact address. PO BOXES: Generally do not correspond to a place of business and may not be a reliable indication of a firm's presence in a particular area.

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